2022/23 | Conestoga College
Program Code: 1239
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and Academic Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
To the School
of Community Services
The pursuit of post-secondary education is an important decision, and we are honoured that you have chosen a program at Conestoga in the School of Community Services.
Here at Conestoga, you will learn from program teams who are dedicated to your success. These teams have extensive community services, academic and research experience. They will work with you as you develop the practical knowledge and theoretical skills required to launch your future career.
As part of your learning experience, we are proud to provide you with state-of-the-art learning facilities that include college-operated child and youth development centres, an on-campus EMS station and a high fidelity live fire training site. Through these facilities, you will have multiple opportunities to engage in active learning experiences that will build your skills and develop the critical thinking required to solve problems and help shape your successful future.
I invite you to plan for success from day one - know what is expected of you and what resources are available for you. Today marks the first day of becoming the professional you aspire to be.
I wish you all the best,Goranka Vukelich, PhD
Executive Dean, School of Community Services
Steps to Your Success
1. Use MyConestoga to Connect To:
- Your Conestoga Email: Your official vehicle for all college communication.
- eConestoga: Your resource for all course-based information.
- Student Portal: Where you will find your final grade information, college tuition invoices, class schedules and absence reporting.
- Practicum Health Requirements: Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).
2. Know Your Academic Schedule and Plan Around It
- Course Schedule: This is a timetable of all your classes for each semester.
- The Academic Year Critical Dates: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the website. Plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester.
3. Be the Professional You Wish To Become
Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression. Pay special attention to the following:
- Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out expectations of student conduct for our community at Conestoga.
- Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents.
Social Media: Use responsibly. See Standards of Conduct section of the Handbook.
4. Attend To Enhance Success
Attendance for class, labs and field placement supports student learning and your experience as a future professional.
- Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.
5. Take Responsibility for Your Academic Status
Make yourself familiar with what is expected of you, and if you have questions, ask.
- Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
- Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Refer to the Student Guide for more information.
Academic Policies & Procedures: May be found under Policies and Procedures. Please read and understand the Rights and Responsibilities website.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.
Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses.
Letter to Students
Welcome to the Volunteer Management Certificate Program.
This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the Volunteer Management Certificate Program. Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your time at the college. If you do not understand any of the information in this handbook, please ask the faculty, Program Coordinator or Manager/Chair for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Volunteer Management Certificate faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to the Volunteer Management Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The Volunteer Management Certificate Program Standards and Procedures Handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.
We are here to help you have a successful education experience. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to help you reach your career goal of achieving your formal credential as a developmental services worker.
All the very best to you in your studies.
Sincerely,Deborah Young, Program Coordinator, Volunteer Management
Brea Medeiros, MPEd., Manager, Continuing Education, School of Community Services
The Volunteer Management certificate program provides students from across Canada with the knowledge, resources and tools to be an effective, creative and inspiring manager of volunteers. The program can be completed fully online within a year. We offer an enhanced program format and weekly virtual classroom discussions for students who would like extra support and networking.
This national program is offered in partnership with the Volunteer Management Professionals of Canada (VMPC). The courses align with the accepted professional and program standards established by the Volunteer Management Professionals of Canada, Volunteer Canada and the National Occupational Standards. Students receive up-to-date professional information; resources and the tools necessary to develop and implement best practices. Using a unique portfolio approach, students create a customized and comprehensive set of tools and resources for their organization.
The program is ideal for anyone who works with volunteers, from faith-based or community organizations to large hospitals and municipalities. The skills are highly transferable for supervisory or leadership roles. Graduates are seen as leaders who can affect positive change in their communities through facilitating quality volunteer engagement.
Alumni use the program as a foundation to further their professional development and to pursue their international designation in Volunteer Administration. It is strongly recommended that applicants to the program have previous volunteer experience. It is an excellent complement to the Recreation and Leadership, Social Services or Health Care programs.
- Recommend strategies to address trends and issues in volunteerism that support volunteer engagement and mitigate risks.
- Develop a volunteer management plan based on national competencies and standards that strategically engages volunteers and supports organizational goals.
- Construct a framework that supports and encourages volunteer recruitment, placement and development.
- Recommend strategies to illustrate the impact and value of volunteer contributions in order to sustain volunteer involvement.
- Design a volunteer management records system to meet to organizational and legislative requirements.
- Examine various approaches to strategy development in order to promote and enhance volunteer services within the organization and community.
- Construct a framework that supports and encourages the creation of ethical, accountable and engaged volunteer services.
As established by the Volunteer Management Professionals of Canada professional competencies.
We believe that the Volunteer Management Program incorporates adult learning philosophies into our program by:
- Accommodating individual situations, as appropriate for adult learners.
- Encouraging and expecting students to develop behaviours necessary for the workforce and the profession, including: self-reflection, responsibility for self and own actions, honesty, and integrity.
- Designing courses and experiences to support students in constructing knowledge about volunteer management in meaningful ways.
- Modeling a variety of teaching styles, providing a variety of learning experiences, and by using a variety of evaluation methods.
- Modeling communication and problem-solving skills as well as professional behaviours and attitudes required of managers of volunteers.
- Supporting the integration of theory and practice.
- Providing students with opportunities to connect theory and its application in combination with practical portfolio assignments.
- Engaging students actively in their learning process.
- Building on previous successes in order to enhance the confidence of the student as a learner.
- Supporting students as they develop their professional philosophy of volunteer engagement.
- Endeavoring to support volunteer management professionals and their local community, believing that learning is life-long and that managers of volunteers and volunteers play a vital role in our society.
VOLM1101||Volunteer Management Foundations||42|
|VOLM1111||Volunteer Management Core Skills||42|
|VOLM1121||Volunteer Management Applications||42|
Total Program Hours||
Program Design for Your Cohort
Students can find their program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Credit Transfer, Pathways & PLAR
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: email@example.com.
The Credit Transfer Policy and Procedure are available on the college website.
If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.
Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.
Your Program Team
Your program team includes faculty, staff and administrators who are committed to your success. If you have questions about your progress in the program, course work or field placement, please take the time to connect with them.
Communication and Contact Information
Brea Medeiros, MPEd., Manager, Continuing Education
Deborah Young, Program Coordinator
Katherine Hennige, Program Assistant
Alexia Giroux, Student Success Advisor
Contacting Program Staff
When contacting program staff outside of class time it is advisable to use email. Your message should include the following information:
- first and last name
- student number
- course and level
- brief description of reason for contact
All students are supplied with a College email address. Use the College email address or eConestoga email only when communicating with faculty. Non – College email addresses (e.g. Hotmail) are not acceptable. Students are expected to check their College and eConestoga email accounts regularly as most official communication will be via this method.
Program Advisory Committees (PACs)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 10 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically, about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Class Cancellations Due to Faculty Absence
All class cancellations due to Faculty absences will be posted in the Student Portal. These notices in the Student Portal will be the only general notifications of class cancellations due to Faculty absences.
Although the formal notification comes through the portal, faculty may also elect to post an absences on eConestoga.
Personal Notifications of Class Cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive such personal notifications students must subscribe to this special service.
- Log in to the Student Portal
- Select Notifications under the Profile tab
- Select the method by which you would like to be notified
- Click Update
change the email address to which these notifications will be sent, select My
Addresses under the Profile Tab, and change the default email address.
Standards of Conduct and Professional Practice
The Volunteer Management Certificate Program provides both academic study and professional training to prepare students for careers working in the field of Volunteer Management. Throughout the program, students are expected to conduct themselves in a professional manner and to apply themselves to academic achievement. Professionals function in an independent and interdependent environment. The fundamental responsibility of the student is to gain additional knowledge and skills to be a competent Volunteer Management provider upon graduation. As professionals, it is imperative that behaviours and attitudes reflect standards that are endorsed by Conestoga College and your chosen profession. As a Conestoga College Volunteer Management Certificate student, there are three areas of conduct you are expected to follow; Academic Conduct, Professional Conduct, and Social/Behavioural Conduct.
As a student of Conestoga College you are a member of the College community and as such you have received a Conestoga Student Guide that includes Student Rights and Student Responsibilities. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
In addition to all Student Responsibilities found in the Conestoga Student Guide, Volunteer Management Certificate students have the following obligations:
- Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity.
- Participate in virtual class sessions.
- Demonstrate ethical and professional behaviour while participating in the program.
- Protect the integrity of the Program and the College.
- Maintain the confidentiality of all classroom experiences.
- Seek clarification from faculty/administration when unsure of any of these standards.
Talking about our experiences is an important part of adult learning environments. In the Volunteer Management Program, we learn a great deal from stories and sharing. It is imperative that all class participants respect each other and ensure that when discussions move to real-life situations that all shared information will be held in confidence. Be particularly careful not to discuss information shared about any community organization or personal information about an individual outside of the classroom.
The Volunteer Management Program aims to be up-to-date, relevant and practical. Formal and informal feedback and evaluation tools are a regular part of the program. Students are encouraged to provide constructive feedback to the Teachers and the Program Coordinator throughout the program.
Adult Learning Principles
All learning experiences offered by Volunteer Management Certificate Instructors will take into account these adult learning principles and incorporate these actions into the teaching environment:
Adults as learners:
- Participants bring years of experience and a wealth of experience to the learning opportunity
- focus on strengths learners bring to the session.
- provide opportunities for dialogue within the group.
- tap their experience as a source of enrichment.
- focus on strengths learners bring to the session.
- Participants have established values, beliefs and opinions.
- demonstrate respect for differing beliefs, religions, value systems and lifestyles.
- let participants know that they are entitled to their values, beliefs and opinions but that everyone in the room may not share their beliefs.
- allow debate and challenge of ideas.
- demonstrate respect for differing beliefs, religions, value systems and lifestyles.
- Participants are people whose style and pace of learning has probably changed.
- use a variety of teaching strategies in addition to short lectures such as small group problem solving and discussion.
- use auditory, visual, tactile and participatory teaching methods.
- use a variety of teaching strategies in addition to short lectures such as small group problem solving and discussion.
- Participants have pride.
- support participants as individuals.
- ensure that the environment is safe and supportive for new learning.
- allow participants to admit confusion, ignorance, fears, biases and different opinions.
- treat all questions and comments with respect.
- support participants as individuals.
- Participants have a need to be self-directing.
- engage participants in a process of mutual inquiry.
- avoid merely transmitting knowledge or expecting total agreement.
- engage participants in a process of mutual inquiry.
- Participants are people with bodies influenced by gravity.
- plan frequent breaks, even if they are 2-minute "stretch" breaks.
- provide opportunities for people to move around the room while learning and sharing information.
- plan frequent breaks, even if they are 2-minute "stretch" breaks.
What is Academic Integrity?
Having academic integrity means acting fairly and honestly when engaging in academic activities.
By having and applying an Academic Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.
Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:
Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Expectations for Online Engagement
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Rights and Responsibilities Policy & Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Professional Conduct - Use of Social Media and Cell Phones
To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.
As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.
Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.
- Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
- Assume that information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, professors or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
- Remember that online sites you visit are not anonymous.
- Make sure your on-line name and email reflect professionalism.
- Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.
- Do not take or post any pictures while on placement or involved in lab activities
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites
Attendance and Student Success Strategies
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all examinations and other course obligations;
b. Advise the Faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
- Once a test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by Faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
- The faculty is responsible to advise as to the material permitted in the testing room. Personal items and learning materials will be left in an area identified by the Faculty.
- The faculty will advise as to the seating arrangements of students.
- During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as, iPod, text messaging, cell phones, translators, will not be permitted.
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the college, the program, or the faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
It is expected that students will submit all assignments on time, on the date they are due. Late marks will be deducted from assignments not submitted when requested by Faculty.
Assignments that are received past the due date will be subject to the following deductions:
- 1 to 3 days late - 10%
- 4 to 6 days late - 20%
- 7 to 10 days late - 30%
- 11 to 15 days late - 40%
- 16 to 20 days late - 50%
- They discuss their circumstance with the course faculty at least 3 business days prior to the due date
- They negotiate a new due date that is mutually agreed upon.
No assignments will be accepted after the last day of the semester.
Steps to Follow to Submit Assignments Outside of Class Time
While assignments should be submitted online using the assignment Drop Box on the day they are due, if circumstances require that they be submitted outside a scheduled class, the following procedure should be followed:
- Provide an electronic copy of your assignment to the faculty as per faculty instructions.
Steps to Follow when Missing a Test, Presentation or Workshop
- Email the Faculty who teaches the relevant course. (This email is made preferably before class but must be made within 24 hours of the class by the student).
- Students may be asked to present documentation to validate the absence. This documentation must address the day of the absence confirming your inability to participate and attend class.
- Arrange with faculty for alternative presentation/workshop arrangements.
- Tests will be made up In the College Testing Centre on the following Thursday, or by individual arrangement with program faculty.
Important Points to Remember:
- It is the student's responsibility to initiate contact with faculty to make alternate arrangements for missed tests, presentations, and workshops.
- Students who utilize three or more rescheduled evaluation methods may be required to meet with Program Coordinator to discuss program success.
- Students will be asked to show their student cards in the College Testing Centre before they are permitted to write the test.
Faculty Returning Tests and Assignments
In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual Faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Please note that some tests will be returned to students and some may be retained by Faculty. Under no circumstances are students to enter the offices of Faculty or look through papers on a desk without a Faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within seven days, write a note to the Faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the Faculty to discuss,
- Bring pertinent information (assignment, mark sheet, etc.) to the appointment.
General Guidelines for Quality of Written Work
In the Volunteer Management Certificate program, there are some requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within the profession. Faculty will identify students who are having difficulty in this area and will approach students to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.
General Guidelines for Submitting Written Work
For specific course requirements, refer to the Course Schedule and Evaluation Methods information provided. If you are not clear about course requirements, discuss with individual Faculty. Students are encouraged to use spell-check and grammar-check to assist with the editing of written work. The Learning Centre will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed;
- Double spaced and one sided;
- Submitted using a font size of 12 dpi, if word processed and proper margins;
- Written in a grammatically correct manner (use spell and grammar check);
- Handed in securely fastened with a cover page indicating the course name, faculty's name, student's name, section and date submitted;
- Handed in at the beginning of class on the designated due date in class, unless otherwise indicated by professor;
- Handed in using the APA@Conestoga format if references are required.
NOTE: Faculty does not assume responsibility for assignments not given directly to them in hard copy at the beginning of the relevant course. Students should avoid handing in assignments outside the regularly scheduled class time and should make every effort to hand assignments in to the Professor in person.
Academic Progress Through the Program
Each program has very clear guidelines about how students successfully progress through their course of study. These guidelines are found in this program handbook. They include information about what may happen should you fail courses or field placement, how you could recover these courses, and what your options may be if recovery is not possible. We encourage you to review these guidelines in order to understand them. If you have any questions about them, please connect with a member of your program team. Remember, we are all here to help.
In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.
If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure."
Registering for Courses
At the beginning of each semester, students can discuss with faculty to confirm the next course. The courses in this program must be taken in order: VOLM1101, VOLM1111, VOLM1121.
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies, and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Volunteer Management Certificate Program:
You can add, change and drop courses from your portal depending on the dates and which program you are in:
- Log in to the Student Portal,
- Click on the "My Courses" tab,
- Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program Coordinator/academic advisor prior to dropping a course.
Students who have been unsuccessful in their field experience, have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of a written learning contract that the student and program Coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Clearance of Academic Deficiency/Supplemental Opportunities
Students who have failed a course and who are eligible may receive an opportunity for a supplemental evaluation. Following the end of the semester, eligible students will be invited for a supplemental opportunity. If a student does not respond to this invitation or is unavailable at the specified date and time, the student forfeits the supplemental opportunity for the course. For more information please visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
To be eligible for a supplemental opportunity, a student must meet the following criteria:
- A final course grade within 10% of the passing mark of the course and no lower than 50%.
- No academic offences in the course.
- Evidence of passing at least one evaluation in the course.
- Eligible students will be contacted by the program and will be provided details of the supplemental process.
- The student will receive a Supplemental Authorization and Terms Form (RO479) which they will bring to and pay an additional fee at the Registrar's office. Receipt of this payment will be brought to the supplemental process.
- Student completes supplemental work (test or assignment) in accordance with the times and dates communicated.
- Supplemental work is assessed, and the final grade is posted.
- If successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade for the course.
Community Service Students in one-year certificate, one-year graduate certificate and two-year diploma programs may receive up to a maximum of two (2) supplemental evaluations while in the program.
Community Service Students in Degree programs may complete a maximum of four (4) supplemental evaluations throughout the program. A maximum of two (2) supplemental evaluations in years 1 and 2 of the program and a maximum of two (2) supplemental evaluations in years 3 and 4 of the program.
Reason for Student Progress Being Reviewed by Promotion Committee
Students who fail to meet program standards will be reviewed by the Promotion Committee.
Reasons for presentation at Promotion Committee Meetings include:
- Failure of a theory course and/or practice course.
- Patterns of absence from class or practice, which may affect achieving program standards.
- Excessive accumulated absences from class, lab or practice.
- Failure to follow through on previous Promotion Committee recommendations.
A student who has not met the standards will not be promoted to the next level of the Program. The Promotions Committee may decide such a student should be discontinued or may require the student to complete one or more of the following, or an alternative as deemed appropriate:
- Complete supplemental requirements for course failures (see criteria for writing of supplemental examinations). Following successful completion of supplemental work, the highest course grade that can be achieved is 65%.
- Follow through with counselling (academic and/or personal).
- Follow through with health measures as recommended.
- Complete makeup work for missed learning experiences. Total time lost will be assessed on an individual basis. Additional time may be required to complete program objectives.
- Complete the requirements of Probationary Status.
- Complete compulsory practice remedial assignments.
Students who have failed to meet all program standards or who have failed to meet the standards set out in the Conestoga Student Guide and/or the Volunteer Management Program Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct may be discontinued from the Respiratory Therapy Program.
Students not planning to return to the Volunteer Management Program the following semester are expected to complete a Withdrawal Form available from the program Coordinators, the registrar's office, or on the college website.
Prior to transferring to another program, it is recommended that the student meet with the program Coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Re-admission to a ProgramIf the Part-Time student is re-applying to a different version of a program, they must submit a completed Conestoga College program application form to the Registrar's Office and pay the application fee.
Re-admission to a program is not automatic. In all cases, re-admission to programs in the School of Community Services – Continuing Education will be at the discretion of the Program Manager.
Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the faculty and/or program Coordinator and/or program chair.
Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the spring and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the scheduled completion date are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.
General Education ElectivesStudents are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: firstname.lastname@example.org
Additional Information for Students
Below is information to supplement the information found in the Conestoga Student Guide.
- Your Student Guide provides detailed information about dropping courses. If you are planning to drop a course, you must do so within the time period. If you have missed that time period, please see the Program Coordinator and she will advise you as to your options. Not attending does not constitute an official dropping of a course and will result in a grade of "F".
- If you have completed courses from a college or university that you think may be very similar in content to courses in the Volunteer Management Certificate program you may be eligible for a course exemption. (Please note that to receive an exemption, courses must have been completed within the past 7 years and with a mark of at least 60 %.). If you would like to proceed with a request for exemptions, please contact the Credit Transfer Officer or your Program Coordinator. Please note that exemptions will not be processed until a student is registered in the Program. The exemption process will take some time (two-three weeks), and students should attend all scheduled courses until they receive the exemption as they will be responsible for all material covered in class should the exemption be denied.
Work-Integrated Learning Experiences
Student Consent Forms
Students are required to complete program specific consent forms. To access the forms, students need to visit the WIL Document Services Community in myConestoga and click on the WIL Document Forms tab.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. There are specific bursaries available each term for CE students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2022
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2022 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Back on campus
We look forward to continuing to welcome students back in person and on campus for the fall term. There are three ways in which programs will be delivered:
Hybrid: You will be required to attend in-person classes at your assigned campus. Most class hours will be delivered in person, with a few hours delivered remote/online.
On campus: You will be required to attend in-person classes at your assigned campus. All class hours will be delivered in person.
Remote: Remote programs will be delivered fully online. There will be no in-person classes.
Details regarding classes and delivery formats will be provided in your program schedule (timetable).
Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays are subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
|Last Revised||By Whom|
July 3, 2015
July 14, 2015
June 20, 2016
June 27, 2016
June 6, 2017
May 31, 2018
June 5, 2018
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June 30, 2020
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June 20, 2022
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.