Community and Social Service Management
2021/22 | Conestoga College
Program Code: 1276
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and 2021-22 Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
To the School
of Community Services
The pursuit of post-secondary education is an important decision, and we are honoured that you have chosen a program at Conestoga in the School of Community Services.
Here at Conestoga, you will learn from program teams who are dedicated to your success. These teams have extensive community services, academic and research experience. They will work with you as you develop the practical knowledge and theoretical skills required to launch your future career.
As part of your learning experience, we are proud to provide you with state-of-the-art learning facilities that include college-operated child and youth development centres, an on-campus EMS station and a high fidelity live fire training site. Through these facilities, you will have multiple opportunities to engage in active learning experiences that will build your skills and develop the critical thinking required to solve problems and help shape your successful future.
I invite you to plan for success from day one - know what is expected of you and what resources are available for you. Today marks the first day of becoming the professional you aspire to be.
I wish you all the best,Goranka Vukelich, PhD
Executive Dean, School of Community Services
Steps to Your Success
1. Use MyConestoga to Connect To:
- Your Conestoga Email: Your official vehicle for all college communication.
- eConestoga: Your resource for all course-based information.
- Student Portal: Where you will find your final grade information, college tuition invoices, class schedules and absence reporting.
- Practicum Health Requirements: Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).
2. Know Your Academic Schedule And Plan Around It
- Course Schedule: This is a timetable of all your classes for each semester.
- The Academic Year Critical Dates: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester.
3. Be the Professional You Wish To Become
Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression. Pay special attention to the following:
Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out expectations of student conduct for our community at Conestoga
- Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents.
- Social Media: Use responsibly. See Standards of Conduct section of the Handbook.
4. Attend To Enhance Success
Attendance for class, labs and field placement supports student learning and your experience as a future professional.
- Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.
5. Take Responsibility for Your Academic Status
Make yourself familiar with what is expected of you, and if you have questions, ask.
- Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Refer to the Credit Transfer & PLAR website.
Academic Policies & Procedures: May be found under Policies and Procedures. Please read and understand the Rights and Responsibilities website.
Letter to Students
Welcome to the Community and Social Services Management Program! You have worked hard to be accepted into this program at Conestoga College and we commend you on your success.
This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the Community and Social Services Management Program. Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your year at the college. If you do not understand any of the information in this handbook, please ask the Faculty, Program Coordinator or Chair for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Community and Social Services Management Program Learning Team will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to this Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. This handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.
We are here to help you have a successful year. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to help you reach your career goal.
All the very best to you in your studies.
Cathy O'Toole, Chair, Human Services
Goranka Vukelich, Executive Dean, School of Community Services
Community and Social Services Management Program Learning Team
This graduate certificate program focuses on developing skills for managing in public, and non-profit community and social service organizations. Students will gain knowledge of community development methods and will learn strategies for relationship building, community outreach and community leadership. Human resources, financial management, project management, principles of management as well as program development and fundraising will also be addressed. Students have the opportunity to enhance their understanding of community-based social policy and public administration and gain perspectives on social, cultural and political issues. The program includes a work placement experience that allows students to gain practical experience working in a government, community-based, or social service agency or organization.
Program Learning Outcomes
The following program learning outcomes identify what students will know and learn by the end of their program:
- Analyze the economic, social, political, environmental and cultural variables affecting community development and the social economy, that is, community-based, not-for-profit, and volunteer organizations.
- Develop problem solving processes relevant to community and social service organizations and to issues found in a culturally-diverse environment.
- Assess the role of ethics in community and social service management including issues of privacy and confidentiality.
- Assess the use of client management and other software systems in community and social service management.
- Explore the strengths and weaknesses of management/supervisory styles and implications of various styles for organizational life.
- Apply skills including interpersonal, community building, leadership, communication, and team building skills to community development.
- Describe the organizational change process and the implications for the supervisor and their agency.
- Apply entrepreneurial characteristics, skills, and strategies to work in the social sector.
- Develop strategies for fund raising and business development.
- Apply techniques for evaluating programs, including metrics for measuring outcomes.
- Apply concepts of financial accounting to assist decision-making, to assess risk, to evaluate capital investments, and to prepare operating budgets in the context of specific agency goals and objectives.
- Examine techniques for measuring social return on investment.
- Contribute to planning and administration of organizational resources including financial, technical and human resources.
Program Design 2021-2022
|Level||Course Code||Course Name||Hours|
|1||BUS8400||The Social Economy||42|
|1||BUS8410||Public Policy and Government||42|
|1||MGMT8140||Principles of Management||42|
|1||OHS1320||Safety in the Workplace||14|
|1||SOCS8000||Community Development and Outreach||42|
|2||BUS8060||Sponsorship and Fundraising||42|
|2||BUS8430||Program Development and Evaluation||42|
|2||FPLT8370||Field Placement (Community and Social Services Management)||170|
|2||HRM8830||Human Resources Management in the Community and Social Services Sector||42|
|2||MGMT8300||Introduction to Project Management||42|
Program Design for Your Cohort
Students can find their program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Required Supplies and Textbooks
This program has been designated as a Bring Your Own Device (BYOD) program. Please access details regarding device specifications on the program specific webpage.
This program has been designated as an eText program. Please access details on the program specific webpage.
Any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course. It is strongly recommended that students purchase their supplies, textbooks, etc., which are above and beyond the cost of their tuition, to increase their success within their program.
All students entering the Community and Social Service Management program must have a laptop computer that meets the minimum specified requirements. All students must own and maintain their laptops.
The college provides registered students with wireless and hardwired internet access, access to free software downloads and server- based access to several program-specific software applications while on campus. Additionally, open access computer labs with all required software are available for all students.
During the first week of the program, students will be instructed on how to download certain software products and how to access other products through the college server.
Students must bring their laptops on the first day of classes.
Your Program Team
Your program team includes faculty, staff and administrators who are committed to your success. If you have questions about your progress in the program, course work or field placement, please take the time to connect with them.
Communication and Contact Information
|Kelly Reiber, |
|Kim Black, |
Program Assistant (3B)
|Heather Kerr |
|Cathy O'Toole, Chair |
|Goranka Vukelich, Executive Dean|
School of Community Services
Most professors will outline their office hours in the first class. These times may also be posted for students to consult with their professors about any academic issues or to receive assistance related to coursework. If students anticipate a need for additional time, they are asked to make an appointment. In general, faculty members are very accommodating and are very willing to spend time to address student concerns.
Contacting Faculty and Staff
Please note: For the Fall of 2021, in response to COVID-19, our program team will be working remotely. When contacting program staff outside of class time it is advisable to use e-mail or telephone. Your message should include the following information:
- First and last name
- Course and level
- Brief description of reason for contact
- Telephone number where you can be reached
All students are supplied with a college e-mail address. Please use this method when communicating with college faculty and staff ONLY as non-college e-mail addresses (e.g. hotmail) are problematic. Students are expected to check their college e-mail regularly as most official communication will be via this method.
Posted Information for Students
Marks are obtained through the Student Portal on the College's Website. The Student Portal is also the site where students can obtain their timetable and other college-wide notices. eConestoga is the online educational complementary forum through which Conestoga offers online courses, hybrid courses and course-related information. As such, for some courses, you can obtain assignments, lecture notes, links, etc. as they pertain to your course. The eConestoga site will also have a bulletin board where students can post topics and issues of interest so long as this is done respectfully and does not violate the Student Guide.
PAC (Program Advisory Committee)
Each program at Conestoga has a Program Advisory Committee (PAC) made up of industry and academic representatives, as well as current students. The Committee meets several times a year to discuss the direction in which that industry is heading and any improvements to keep the program current. At the beginning of each year, the program will ask for student volunteers to participate. The students are important members of the committee and are expected to be present at the meetings. Students must prepare and submit a report based on guidelines provided by the Program Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire and engage in discussions.
WIHSC (Waterloo Interprofessional Health & Community Student Collaborative)
WIHSC (Waterloo Interprofessional Health & Community Student Collaborative) is a club whose members strive to 'learn with, from, and about' each other. Membership of this active group is comprised of students enrolled in health, community, and social sciences programs at the Doon campus. Some of the most popular initiatives that this group regularly engages in are interactive simulation exercises, peer-mentoring, guest speakers, paper case studies and monthly meetings. To find out more about this exciting opportunity, please visit the WIHSC website. Get involved, have fun, and learn more about the team members you will work with upon graduation! For more information, please contact your Program Coordinator.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Class Cancellations Due to Faculty Absence
All class cancellations due to Faculty absences will be posted in the Student Portal. These notices in the Student Portal will be the only general notifications of class cancellations due to Faculty absences.
Although the formal notification comes through the portal, faculty may also elect to post an absences on eConestoga.
Class Cancellations Due to Inclement Weather
College closure due to inclement weather will be announced on local radio stations (92.9; 88.3; 1460; 96.7, 105.3, and 1240). It is up to staff and students to listen for campus closures. If the college is closed a notice will be placed on the college website.
Personal Notifications of Class Cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive such personal notifications students must subscribe to this special service.
- Log in to the Student Portal
- Select Notifications under the Profile tab
- Select the method by which you would like to be notified
- Click Update
change the email address to which these notifications will be sent, select My
Addresses under the Profile Tab, and change the default email address.
Standards of Conduct and Professional Practice
Program Standards for Professional Practice
The Community and Social Services Management Program provides both academic study and professional training to prepare students for careers working in the field. Throughout the program, students are expected to conduct themselves in a professional manner and to apply themselves to academic achievement. Professionals function in an independent and interdependent environment. The fundamental responsibility of the student is to gain additional knowledge and skills to have competent Community and Social Services Management knowledge upon graduation. As professionals, it is imperative that behaviours and attitudes reflect standards that are endorsed by Conestoga College and your chosen profession. As a Conestoga College Community and Social Services Management student, there are three areas of conduct you are expected to follow; Academic Conduct, Professional Conduct, and Social/Behavioural Conduct.
As a student of Conestoga College you are a member of the College community and as such you have received a Conestoga Student Guide that includes Student Rights and Student Responsibilities. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
In addition to all Student Responsibilities found in the Conestoga Student Guide, Applied Research and Analysis for Public Policy - Health and Community Care students have the following obligations:
- Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity.
- Attend class as scheduled.
- Demonstrate ethical and professional behaviour while attending class.
- Protect the integrity of the Program and the College.
- Maintain the confidentiality of all classroom experiences.
- Seek clarification from faculty/administration when unsure of any of these standards.
Academic Integrity and Plagiarism
Academic honesty is expected and required of all Conestoga students. In order to maximize your success as a student, it is critical that you familiarize yourself with the Academic Integrity information and expectations. Please follow the link http:/lib.conestogac.on.ca/academic-integrity.
Copyright – What Students Need to Know
Photocopying and scanning at Conestoga are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.
Under the terms of our Access Copyright license which gives the broadest permission:
- Up to 10% of most published works
- One chapter that is greater than 10%, but no more than 20% of the book
- One article, short story, play, poem or essay from a book, magazine or journal issue containing other works
- One newspaper article or page
- One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work
- One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works
If you copy 10% of a book today, 10% next week, 10% the week after that, and so on, this is called cumulative copying and it is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can't copy more until the next academic year.
You cannot copy or scan the following:
- Workbooks or study guides that are intended for one-time use
- Instruction manuals
- Sheet music and original artistic works including photographs or prints
- Business cases
- Full Textbooks
- Any of the items on the Access Copyright Exclusions list
Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.
There are a number of policies and procedures associated with practical training in your program that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.
following basic procedures are outlined for your attention and follow-through:
- Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college.
- Help us have a safe and pleasant environment by wiping up spills, by ensuring laptop cords do not snake across walking areas, and by reporting equipment or facility problems when you see them.
- Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a field placement, your Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve how to avoid these areas of concern for the future.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills.
Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.
Professional Conduct - Use of Social Media and Cell Phones
To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.
As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.
Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.
- Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
- Assume that information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, professors or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
- Remember that online sites you visit are not anonymous.
- Make sure your on-line name and email reflect professionalism.
- Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.
- Do not take or post any pictures while on placement or involved in lab activities
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites
Guidelines for Student use of College Facilities
When you are at the College, please remember that you are also sharing space with other students, staff, and community members. It is essential that we all work together to make all feel valued, respected, and safe. When you are in this space, please consider the following:
- Be mindful of your language, both choice of words and tone.
- Be considerate when walking through the halls and make every effort to minimize noise. This is especially important during class times.
- Be respectful of all individuals.
Attendance and Student Success Strategies
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all examinations and other course obligations;
b. Advise the Faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Use of Time between Classes
Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails, etc.) but also for group work, studying, connecting with Faculty, field placement associates, etc.
Test and Evaluation Procedures
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the College, the program, or the Faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled in-class test times. There will be NO special arrangements made for students with personal conflicts (e.g. work, family commitments, or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with Faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
- Students are encouraged to arrive early for in person tests. Late arrivals must enter quietly. Late arrivals must abide by the test end time assigned by faculty and will not receive any extra test writing time.
- Once a test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
- The faculty is responsible for advising students of any materials permitted for access during the test period. For in person tests/exams, personal items and learning materials will be left in an area identified by the faculty.
- Faculty will advise of seating arrangements for students during the test/exam period.
- During open book tests/exams, students must bring their own approved course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as but not limited to iPod, text messaging, cell phones, translators, etc. will not be permitted. Faculty will advise of specific expectations for in person, remote online tests/exams including access to approved course materials and resources and approved use of electronic devices during the test period.
- All tests/examinations are to be completed independently. Collaboration during remote online and in person testing/exams is not permitted unless otherwise advised by faculty.
- You are expected to behave as a professional during the writing of tests. Please refrain from talking and ensure that you are not late for the test. If these behaviours occur, students may be asked to leave the test situation.
Assignments and Group Work
It is expected that students will submit all assignments on time, on the date they are due at the beginning of class. Late marks will be deducted from assignments not submitted when requested by faculty.
Assignments that are received past the due date will be subject to the following deductions:
- 1 to 3 days late - 10%
- 4 to 6 days late - 20%
- 7 to 10 days late - 30%
- 11 to 15 days late - 40%
- 16 to 20 days late - 50%
Assignments that are received more than 20 days late will receive a mark of 0, will be reviewed and offered feedback.
Students experiencing extenuating circumstances that may prevent them from meeting assigned due dates may have the opportunity to negotiate a different due date providing they meet the following conditions:
- They discuss their circumstance with the course faculty at least 3 business days prior to the due date
- They negotiate a new due date that is mutually agreed upon.
NOTE: Reporting an absence on the day a written assignment is due, does not extend the assignment due date. In addition, the required submission of an assignment for one course does not, in any circumstances, warrant absence from another course.
No assignments will be accepted after the last day of the semester.
Steps to Follow to Submit Assignment Outside of Class Time
Assignments are to be submitted electronically to the appropriate eConestoga course drop box on the day they are due., If circumstances require that an assignment be submitted outside a scheduled due date, please alert your faculty member by e-mail and follow through on the submission of your assignment as per faculty instructions.
Working Together on Group Assignments
Students will often work with their fellow peers on various assignments/projects throughout the program. Assignments can include any number of things: Small group work, debates, class discussions, experiential exercises, presentations, field trips. Some assignments will count for marks; others are intended to enhance learning or to make a concept clearer and more applicable. Students are encouraged to participate and take advantage of the learning, because working in groups is a reality in the workplace.
Assignments are often done in a collaborative capacity, that is, students will likely be working as part of a small group. This can be fun and interesting and sometimes frustrating for some. Tensions can arise if any one member does not perform adequately. Students are therefore encouraged to develop a clear group contract for use in their group work.
Each group member is responsible for ensuring that they have an equal role in the group. All students in the group should review the completed work before it is submitted/ presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the course professor for assistance prior to due date.
Faculty Returning Tests and Assignments
In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual faculty will inform students in class how/when tests and assignments and/or marks on them will be shared. Please note that some tests will be returned to students and some may be retained by faculty. Under no circumstances are students to enter the offices of faculty or look through papers on a desk without a faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within seven days, write a note to the Faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the faculty to discuss,
- Have pertinent information (assignment, mark sheet, etc.)for the appointment.
General Guidelines for Quality of Written WorkIn the Community and Social Services Management program, both in courses and field placement, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within our profession. Faculty and Field Placement Associates will identify students who are having difficulty in this area and will approach students to discuss the need for improvement. Students may be referred to the Library Services to help them improve the quality of their written work.
General Guidelines for Submitting Written WorkFor specific course requirements, refer to the Course Schedule and Evaluation Methods information provided. If you are not clear about course requirements, discuss with individual faculty. Unless otherwise specified, all assignments, tests, examinations are expected to be completed independently. Students are required to use spell-check and grammar-check to assist with the editing of written work. The Library Services will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed;
- Double spaced;
- Submitted using a font size of 12, if word processed and proper margins;
- Written in a grammatically correct manner (use spell and grammar check);
- Submitted with a cover page (see the Virtual Library Services for resources);
- Electronically uploaded to the appropriate eConestoga course site drop box on the designated due date, unless otherwise indicated by professor;
- Handed in using formatting
APA@Conestoga (https://apa.conestogac.on.ca/), citing, and referencing (see Virtual Library Services).
NOTE: Faculty does not assume responsibility for assignments improperly uploaded or not submitted directly to the relevant course assignment drop box. Students should avoid handing in assignments outside the assigned due date and should make every effort to hand assignments in as instructed by your professor.
Academic Progress Through the Program
Each program has very clear guidelines about how students successfully progress through their course of study. These guidelines are found in this program handbook. They include information about what may happen should you fail courses or field placement, how you could recover these courses, and what your options may be if recovery is not possible. We encourage you to review these guidelines in order to understand them. If you have any questions about them, please connect with a member of your program team. Remember, we are all here to help.
In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.
If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure."
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
Post-secondary education (especially at the College level) is oriented toward two general goals. One is to give students the knowledge, skills and attitudes required to achieve success in the workplace. The other is to stimulate a work ethic that promotes responsibility, respect and routine. Both of these purposes are directed at helping students to become competent professionals in their respective fields. In this regard, students are required to meet many expectations.
Although each professor will have guidelines for tests, assignments and papers, the following provides some general guidelines. Students are strongly encouraged to consult with individual professors for any variation from these overall guidelines.
In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Educational Assistant Program:
Students must attain a minimum "C" or 60% passing grade in all core courses.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
- Log in to the Student Portal,
- Click on the "My Courses" tab,
- Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their Program Coordinator/Academic Advisor prior to dropping a course.
Special Timetables/Adding Dropped or Failed Courses
Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the college. Dates, times, and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.
Students who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
Clearance of Academic Deficiency/Supplemental Opportunities
Students who have failed a course and who are eligible may receive an opportunity for a supplemental evaluation. Following the end of the semester, eligible students will be invited for a supplemental opportunity. If a student does not respond to this invitation or is unavailable at the specified date and time, the student forfeits the supplemental opportunity for the course. For more information please visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
To be eligible for a supplemental opportunity, a student must meet the following criteria:
- A final course grade within 10% of the passing mark of the course and no lower than 50%.
- No academic offences in the course.
- Evidence of passing at least one evaluation in the course.
- An eligible student will be contacted by the program and will be provided details of the supplemental process.
- Student will receive a Supplemental Authorization and Terms Form (RO479) which they will bring to and pay an additional fee at the Registrar's office. Receipt of this payment will be brought to the supplemental process.
- Student completes supplemental work (test or assignment) in accordance with the times and dates communicated.
- Supplemental work is assessed, and the final grade is posted.
- If successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade for the course.
Community Service Students in one-year certificate, one-year graduate certificate and two-year diploma programs may receive up to a maximum of two (2) supplemental evaluations while in the program.
Students who have been unsuccessful in two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of a written Learning Contract that the student and Program Coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Promotion through the Program
Promotion is the advancement from one portion of the program to another (i.e. semester to semester or year to year) after a process of evaluation has been completed to assure that minimum standards have been met or surpassed. Promotion is based on academic achievement as well as meeting personal and professional performance standards. In addition, a passing grade for field placement performance is required.
Promotion reviews occur at the end of semester 1 and 2 and decisions are made by the full program team including Faculty members, Program Coordinator, and Department Chair.
Students who have not successfully participated in the requirements of their academic probation, who have failed to meet the standards set out in the Conestoga Student Guide and/or the Community and Social Services Management Program Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct, or have failed 50% or more of their academic courses may be discontinued from the Program. Students who have been discontinued from the Program will not be considered for re-entry to the program for a minimum of 1 semester and/or until they have worked with the Program Coordinator to develop a written learning contract to support their academic and non-academic success. At the discretion of the Program Coordinator, students may be given permission to attend the part-time program.
Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the faculty and/or program coordinator and/or program chair.
Students not planning to return to the Community and Social Services Management Program the following semester are expected to complete a Withdrawal Form available from the program coordinators, the Registrar's Office, or on the college website.
Prior to transferring to another program, it is recommended that the student meet with the Program Coordinator. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Readmission to a Program
Students are required to apply for readmission when they have been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission.
Students applying for readmission to Level/Semester one must do so through Ontario Colleges. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged.
The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision. For additional information, refer to the Academic Administration page for more information on the readmission procedure.
Students must pass all program courses and be a student in good standing with the college in order to be eligible to graduate. If you do not make up failed courses, you will not be able to graduate. Please seek support of your Program coordinator if you are concerned about your eligibility to graduate.
General Education / Interdisciplinary Electives
School of Interdisciplinary Studies
The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, diploma General Education and degree Interdisciplinary elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Work-Integrated Learning Experiences
Student Consent Forms
Students are required to complete program specific consent forms. To access the forms, students need to visit the WIL Document Services Community in myConestoga and click on the Consent Forms tab.
The work experience is a mandatory part of the program design that is required for successful completion of the program. Students complete the work experience in level 2 of the program. Students will receive assistance from the Placement Coordinator in securing suitable work experience opportunities.
Safety in the Workplace Course (OHS1320)
All students who participate in work-integrated learning (WIL) experiences during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on WIL. The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to WIL experience sites and will consent to their workplace insurance coverage.
Prior to your WIL experience, you must electronically sign a Declaration of Understanding of WSIB Coverage related to Unpaid Clinical placements indicating you understand that WSIB coverage will be provided through the Ministry of Colleges and Universities (MCU) while you are on training WIL experiences. This Declaration will be placed in your student file.
It is your responsibility to ensure that the Declaration of Understanding for WSIB Coverage has been electronically signed, in the Safety in the Workplace Course - OHS1320, and visible on your H.S. Trax home page to be eligible to attend your WIL experience.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2021
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.
For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class. Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.
For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
|Last Revised||By Whom|
|June 24, 2019||Julia Rodricks|
August 18, 2020||
|July 16, 2021||Liz Oliveira|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing firstname.lastname@example.org or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.