Nutrition and Food Service Management
2017/18 Program Handbook
Program Code: 1379
School of Health & Life Sciences and Community Services
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
To the School of Health & Life Sciences and Community Services
Your Bridge to Practice
What Can This Mean For You?
- The opportunity to begin, today, to become the professional you aspire to be.
- The opportunity to learn in life-like settings and with real-life scenarios, rehearsing for the day when you will be in these real-life situations.
- A unique inter-professional opportunity, given the number of different disciplines in the school. You will learn with, about and from your future colleagues.
- An opportunity to take advantage of the state-of-the-art facilities, social and study spaces in our Cowan Health Sciences Centre, as well as other unique learning resources such as the Motz Emergency Service Bays in the Regional of Waterloo Paramedic Services Station and the Child Development Centre (Doon Campus), or the WeConnect Agora and Simulation Centre (Living Classroom at University Gates).
- Your goal of being viewed by employers as a "preferred graduate" is up to you; your professors, support staff, administrative staff and college services look forward to supporting you as you journey from day one to your graduation.
1. Use MyConestoga to Connect To:
Your Conestoga Email: (e.g. John Smith, Student Number 1234567, email@example.com)
- This is the official communication vehicle regarding your academic requirements. Communication with Faculty/staff should only be through your Conestoga email account. Communication through other accounts may not be responded to. Check it regularly and respond as requested.
- This is your resource for all course-based program information and course-based communication with your faculty.
- Make eConestoga your partner in learning; this is your guide to all course activity.
- Only course logistics should be communicated through eConestoga, all other email communication should be done through your Conestoga email.
- Find your final grade information, college tuition invoices, class schedules and absence reporting.
Practicum Health Requirements: (Go to "Services" and find "Practicum Services Link")
- Keep track of your requirements on an ongoing basis; check that they are complete to allow you to go on your practicum (if applicable).
2. Know and Plan Around Your Academic Schedule With Your Family
- Your schedule has been planned with many people and multiple considerations in mind.
- Classes are typically scheduled from 8:00 a.m. to 6:00 p.m. (Note: times for practicums follow work place schedules).
The Academic Year has critical dates: Please plan around these dates to ensure you are here when you need to be--including the potential need to be present for the two weeks after the semester ends if you might need to complete supplemental work to allow you to continue to the next semester. Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the website. Course changes (add/dropping) may also be made through the Student Portal under the "My Courses" tab.
|Fall 2017||Dates||Winter 2018||Dates|
|Fall Orientation Week||Aug. 28 – Sept. 1||Winter Orientation||January 4|
|Fall Semester Classes Start||September 5||Winter Semester Classes Start||January 8|
|Student Success Week||Oct. 23-27||Student Success Week||Feb. 26-Mar. 2|
|Last Week of Semester||December 11-15*||Last Week of Semester||April 16-20*|
|Intersession (no classes)||Dec. 18- Jan. 3/18||Intersession (no classes)||April 23-May 4|
|*Programs with exams outside this time will be notified by the academic area.|
3. Be the Professional You Wish To Become - From Day One
Civility, respect and professional behaviours will be key in the quality of your learning experience—and a future employer's first and lasting impression.
Professional Dress & Conduct: See Professional Conduct section for professionalism expectations for your program. The college's Student Guide sets out Student Code of Conduct for our community at Conestoga.
Pre-practicum Health Requirements: Pay attention to the deadlines listed on your documents. Complete as required; without these, you will not be able to progress to your practicum and your program completion will be in jeopardy.
Social Media: Use responsibly. See Standards of Conduct section of the Handbook.
4. Attend To Enhance Success
Attendance Expectations: Attendance for class, labs and practicum supports student learning and your experience as a future professional. See attendance and student success strategies section in the handbook.
Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See attendance for evaluation section in the handbook.
Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Program Handbook.
5. Take Responsibility for Your Academic Status
Student Records: If you have questions about your student record, academic status and or program withdrawals, speak to your Program Coordinator.
Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please refer to the Student Guide for more information.
Student Forms: To access forms go to the Student Forms page.
Academic Policies & Procedures: May be found under Policies and Procedures.
Student Affairs Policies & Procedures: May be found at the Student Affairs page.
1. Your Teaching Team
Appointments: Making appointments (in person, by phone, email) helps to ensure your desired resource is available.
Email Inquiries: will be answered within two business days.
Urgent Need for Help: Program Assistants are available to help you reach one of the Teaching Team (contact information in Relationships Section of the Handbook)
2. Counselling and Services for Personal Needs
College Counselling: Professionally-trained counsellors can help you achieve your educational goals—for such common support as stress management, anxiety, depression, transition issues, family issues, etc. Counselling is free, voluntary and confidential. Arrange to see a Counsellor quickly if academic or personal problems stand in the way of your college success. To make an appointment, visit or call Doon-Room 1A101, 519-748-5220, ext. 3360, Monday to Friday, 8:30 a.m. to 4:30 p.m.. Check the counselling services website for more information.
Good2Talk: Confidential 24-hour phone line for stresses big and small. Call 1-866-925-5454.
Conestoga Security: Provides a safe and secure work and learning environment. Call 519-748-5220 ext. 3357. Refer to the Student Guide for Conestoga's Safety and Security Services and procedures.
Student Financial Services: Student Financial Services can help you by providing you with options to finance your post-secondary education.
CSI Food Bank: The CSI Food Bank is an emergency food relief program for current Conestoga students.
Health Services: Your family doctor on campus. Check out the services that they offer on their website or call 519-748-5220 ext. 3679. Services available Monday to Friday, 8:30 a.m. to 4:00 p.m.A full-time health nurse is on site.
Facility Information: Refer to the Student Guide for information on after-hours parking, classroom and computer labs.
3. Accessibility Services
Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations –early in your program. Disability-related documentation will be required to book an appointment. Go to the Accessibility Services webpage for more information.
Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services; handicapped–accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids.
4. Student Study Spaces and General Supports
Cowan Health Sciences Centre (F-wing)
Student Lounge Space: Enjoy seats on each of the three floors. Plugs for laptops and charging stations are located throughout these areas.
Student Meeting Room Space: There is both formal and informal student study space available for use within the Cowan Health Sciences Centre. For more information on the availability of this space, please go to the Interprofessional Resources Office (2F16).
General Access Computers and printers are located in two areas:
- 1st Floor—in the student lounge area with photocopier
- 2nd Floor—at the Customer Service Desk and kiosk area
Open Access Lab, 2nd Floor, 2F18.
This is available on a come and go basis for health & pre-health programs practicing key skills. It is open from 8:00am-4:00pm. Book with an Open Access Staff.
Lockers are available with your tuition; important to store your extra clothes and books, etc. so that you can be at your professional best in the lab. Learn how to obtain a locker.
Information Technology: IT Service Desk—1E12 (provides supports & general assistance with college-related needs such as Email, Network accounts, connectivity & wireless printing. Go to the Web IT Service Desk for more information.
5. Services for Students
Library Resource Centre: Located on 2nd Floor B Wing; Go to the Library Resource Centre page for more information.
International Education Office: Check out the International Education Office for services available to you.
Learning Commons: Your one-stop resource for academic services and resources, such as Math, Writing Skills, Peer Tutors and resources for APA. Check out their website or Access through MyConestoga.
Student Life: Get involved and shape your experience. Visit the Student Life page or Connect to MyConestoga for your Co-Curricular Record.
Student Financial Services: Your one-stop resource to apply for student awards, bursaries, and scholarships apply early to increase your chances.
Bookstore: Your location to buy books (check out their options including used books), clothing for your program and general supplies. Find it in the A wing, just inside Door 1.
Co-op and Career Advising: Your resource for Co-op Placements (if you are in a degree); your source of help to look for summer jobs or future careers and gain help preparing your resume. Check out the Co-op and Career Services site for more information.
Dear Nutrition and Food Service Management Student,
Congratulations on your acceptance into the Nutrition and Food Service Management Program.
This handbook has been prepared to provide information about academic standards, guidelines and processes specific to the Nutrition and Food Service Management Program. Reading, understanding and following the information in this handbook is an important first step in your success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your two years at the College. If you do not understand any of the information in this handbook, please ask the Faculty or Program Coordinator for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The Nutrition and Food Service Management Faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to the Nutrition and Food Service Management Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The Nutrition and Food Service Management Standards and Procedures Handbook are a supplement to, but not a replacement for, the Conestoga College Student Procedure Guide.
We are here to help you have a successful two years. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to support you and guide you towards success in the program.
All the very best to you in your studies.
Paul Finch (Chair, Health Sciences),
Kylie Whyte, Nutrition and Food Service Management Coordinator / Faculty
Nutrition and Food Service Management Faculty
An exciting career in the nutrition and food industry starts here. This program is designed to equip students with a strong management aptitude and the expertise needed to work in a variety of careers in the nutrition and food industries. This innovative program emphasizes the evidenced-based nutritional care of people from all ages and stages of life, providing instruction in community and clinical nutrition management, as well as in the marketing and promotion of nutritious living. Students will further receive instruction in food service and human resource management, highlighting innovation in menu development, customer service and product selection. Financial management of food services, food safety, food sciences, professional practice and quality management will be integrated throughout the program, to best prepare students for the food and nutrition workplace. Instruction will include integrated online, classroom, and simulation opportunities, to provide students with the opportunity to practice their practical skills prior to entering into the workforce. Additionally, students will participate in a hybrid practicum placement in food and nutrition management in the final semester of the program to consolidate their learning.
The fundamental responsibility of a student in health sciences is to gain the necessary knowledge and skills to be a competent caregiver upon graduation. As a student is preparing to become a health care professional, it is imperative that your behaviours and attitudes reflect the professional and ethical standards that are embraced by your chosen profession. We believe that a value system incorporating high moral and ethical integrity is of vital importance, and regard the absence of such values as critical and dangerous to practice. We believe integrity to be a quality that includes sound moral principles, sincerity, honesty and self-respect.
It is expected that all students, faculty, and administration will function within the Standards of Conduct and Professional Practice for the Nutrition and Food Service Management Program at Conestoga College Institute of Technology and Advanced Learning.
Successful completion of the program will enable the graduate to:
- Plan menus to accommodate the nutritional, dietary and medical needs, cultural and religious requirements, and personal preferences of clients.
- Manage handling, preparation and service of food to ensure compliance with relevant legislation, policies, procedures and industry best practices for health, safety, sanitation, quality assurance and client satisfaction.
- Manage nutritional needs of diverse clients in health care and other food service settings in collaboration with or under the direction of health care professionals.
- Support others to work professionally and ethically in accordance with industry, organization and legal standards.
- Monitor relevant local, national and global trends, emerging technologies, changes to legislation and best practices to enhance work performance and inform the management and delivery of food and nutrition services.
- Deliver customer service that anticipates, meets and/or exceeds individual expectations and is consistent with organization standards and objectives.
- Contribute to the hiring, coaching, training, scheduling, supervision and performance management of department staff in accordance with human resources, labour relation, workplace health and safety and industry best practices.
- Apply industry best practices, financial constraints, and principles of social responsibility and environmental sustainability to inventory management and procurement of goods and services.
- Contribute to the analysis of food and nutrition services and operations and the implementation and evaluations of changes, to support continuous improvement.
- Contribute to the planning and administration of budgets consistent with organization objectives and legal requirements for nutrition and food service departments.
- Select and use information and industry-specific technologies to enhance individual work performance and the management and delivery of food and nutrition services.
- Promote food and nutrition services and healthy living to support marketing plans and the general well-being of clients.
- Evaluate personal application of strategies, concepts and values required to enhance quality of life for oneself in both personal and professional settings as a food and nutrition professional.
- Contribute to the overall care of clients of all ages and stages in a variety of healthcare and community settings in collaboration with the interprofessional team.
Program Summary Map – 2017 Intake
Program Map describes your learning journey with three important components:
- All courses focus on you demonstrating development towards the program outcomes and capabilities through your program journey.
- There are themes for your learning that will inform you on the courses you will take to develop program capabilities.
- Each semester has a theme that creates milestones for your learning within a semester and your journey from one semester to the next semester and ultimately to your readiness to graduate.
Introduction and engagement into knowledge, principles, and basic skills for professional practice
Development of foundational knowledge and key practice principles
Advancement of knowledge and demonstration of key practice principles
Consolidation and integration of theory and practical experience for entry into professional practice
Professional Practice I
|Safety in the Workplace||Professional Practice II|
|Food Service Management||Sanitation, Safety and Quality Assurance||
Fundamentals of Food
Food Service I
Financial Management in Food Services
Food Service II
Human Resource Management
|Nutrition Care Management||
Introduction to Nutrition
Problem Solving in Nutrition and Food
Nutrition Care Across the Lifespan
Nutrition Care I
Nutrition In Aging
Nutrition Care II
|Practice & Integration||Counselling & Customer Service||Food and Nutrition Case Studies I||
Food and Nutrition Case Studies II
College Reading & Writing Skills
Elective general education course
|Elective general education course||Elective general education course|
The program adheres to the program standards set by the Ministry of Advanced Education and Skills Development to ensure that graduates will be provided with the entry-level skills he/she needs to become successfully employed. Electronic versions of these published standards can be found on Nutrition and Food Service Management Program Standard.
Program Design for Your Cohort
Students can find their program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.
Pathways and Further Post-secondary Education Opportunities
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.
There are a number of different opportunities available to students who want to continue studying at Conestoga. Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways to help you meet your goals. Conestoga Pathways information is available on Conestoga's website.
Upon successful completion of the program, graduates will be well positioned to manage food services and the nutritional needs of individuals and groups in clinical and community settings in collaboration with registered dietitians and other health care professionals. Career opportunities exist in managing food and nutrition departments in hospitals, long term care homes, retirement homes, correctional facilities, educational institutions, community food service providers, restaurants, food production companies, and other hospitality locations.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website.
Faculty Commitment to Success
To ensure your success in the program, it is important you become familiar with those who are here to support and help you along your way. If you have any day-to-day questions about your program, courses or school work in general do not hesitate to contact your Program Co-ordinator, faculty, Chair or Dean.
Faculty offices are located in the main building (4B area) and students are welcome to see individual faculty to discuss course work, assignments, or any other issues. During the first several days of the start of the semester faculty will explain how you can contact them outside of class time. Individual faculty timetables may be posted. As faculty have diverse teaching schedules, it is best to make an appointment to ensure he/she is available. Faculty members will endeavour to reply to email messages within 48 business hours.
Telephones for internal use are located outside the entry to faculty workspaces. Beside this phone will be a faculty directory with extension numbers only. If you have an appointment with a faculty member, please call to confirm that you have arrived. Please do not enter until you have confirmation that the faculty member is available to meet with you. If you do not have an appointment, please call the person you wish to meet with to confirm that he/she is present and can see you. If you do not reach them, please leave a message. In an interest of respecting the work environment for everyone in this area, please do not wander into faculty workspaces looking for them.
Contact Information and Availability
Paul Finch, Chair
(519) 748-5220 ext. 2395
Wendy Dunbar, Program Assistant
(519) 748-5220, ext. 2454
Kylie Whyte, Coordinator
Nutrition and Food Service Management
(519) 748-5220 ext. 3944
Contacting Program Staff
When contacting program staff outside of class time it is advisable to use email or telephone. Your message should include the following information:
- first and last name
- course and level
- brief description of reason for contact
- telephone number where you can be reached
All students are supplied with a college email address. Use the college email address only when communicating with faculty. Non-college email addresses (e.g. Hotmail) are problematic. Students are expected to check their college email regularly as most official communication will be via this method.
We appreciate that concerns/issues may arise during the learning experience. Our goal is to collaborate—students with faculty and staff—to resolve situations of concerns quickly and to learn and improve from these situations.
To achieve this goal, we need an effective problem-solving environment. This means:
a. When a situation of concern arises, it needs to be raised in timely manner and discussed by the individuals involved. This is the most important area for effective problem solving.
**Problem-solving closest to the individual associated with the learning is the place to start.
b. Please see the "Student Concerns/Issues" section in the Student Rights and Responsibilities chapter of the college Student Guide for further details to be followed for the informal and formal procedures for the resolution of concerns and issues.
c. Please note that issues and concerns related to a placement site, its operation or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the following Sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Practicum/Field Placement".
Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
PAC (Program Advisory Committee)
Each program at Conestoga has a Program Advisory Committee (PAC), which is made up of industry and academic representatives, as well as current students. They meet several times a year to discuss the direction in which that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that students are learning material that is relevant to their industry.
At the beginning of each year, the coordinator of the program will ask for student volunteers. The coordinator will decide which students will represent years one and two. The student attendees are important members of the committee and are expected to be present at the meetings. Students must prepare and submit a report based on guidelines provided by the Program Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire and engage in discussions.
WIHSC (Waterloo Interprofessional Health & Community Student Collaborative)
Conestoga College offers many unique and exciting opportunities for personal and professional growth. One of the things that contribute to the excellence of this college is the host of exciting extra-curricular opportunities that add to the culture of this fine institution. WIHSC (Waterloo Interprofessional Health & Community Student Collaborative) is one such club whose members strive to 'learn with, from, and about' each other.
Membership of this active group is comprised of students enrolled in health, community, and social sciences programs at the Doon campus. Some of the most popular initiatives that this group regularly engages in are interactive simulation exercises, peer-mentoring, guest speakers, paper case studies and monthly meetings. To find out more about this exciting opportunity, please visit the WIHSC website. The website includes information on past events (pictures and videos) as well as how to get involved. Get involved, have fun, and learn more about the team members you will work with upon graduation! For more information, please contact your Program Coordinator.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Advanced Education and Skills Development (MAESD). This survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT form gives teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process occurs in the last one-third of the semester. Typically about one-quarter of the faculty is appraised per term, and each has two courses selected by their academic managers for appraisal. All teachers have a SAT review at least once every two years. The SAT process is managed by the Office of Institutional Research and Planning using an online survey system specifically designed for course/teacher evaluations. After all marks for the semester have been submitted, a summary of results goes to the academic manager to be shared with the faculty member. Continuing Education students may have an opportunity to complete a SAT form at the conclusion of each Continuing Education course.
Class Cancellations Due to Faculty Absence
All class cancellations due to faculty absences will be posted in the Student Portal on the left hand side of first page which a student sees after logging in. These notices in the Student Portal will be the only general notifications of class cancellations due to faculty absences.
Faculty who will be absent will not be informing students of class cancellations through eConestoga.
Class Cancellations Due to Inclement Weather
College closure due to inclement weather will be announced on local radio stations (92.9; 88.3; 1460; 96.7, 105.3, and 1240). It is up to staff and students to listen for campus closures. If the college is closed a message will be left on the campus switchboard after office hours. A notice will also be placed on the college website.
Personal Notifications of Class Cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to faculty absences. To receive such personal notifications students must subscribe to this special service.
- Log in to the Student Portal
- Select Notifications under the Profile tab
- Select the method by which you would like to be notified
- Click Update.
Note: To change the email address to which these notifications will be sent, select My Addresses under the Profile Tab, and change the default email address.
Program Standards for Professional Practice
Conestoga College School of Health & Life Sciences and Community Services has been given the mandate to prepare Nutrition and Food Service Management professionals. The Province of Ontario expects the College to graduate Nutrition and Food Service Management professionals who meet the standards that have been established for the profession. Conestoga College Student Guide, Standards of Conduct stipulates college expectations that are to be applied to all programs.
Nutrition and Food Service Management professionals function in independent and inter-dependent environments. It is the direct responsibility of a student to gain the necessary knowledge and skills to be a competent nutrition and food service management professional upon graduation. In the nutrition and food service management industry, professionals may often provide care to clients and patients in an independent nature, without direct supervision. There is implicit trust by the care recipient that the professional is an ethical, moral, and competent person.
As a student of Conestoga College you are a member of the college community and as such you have received a Conestoga Student Guide that includes Student Rights, Student Responsibilities, and Student Code of Conduct. The Student Responsibilities section includes detailed information regarding plagiarism, cheating, and academic dishonesty. It is essential that you review this section and familiarize yourself with these Responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
It is the expectation of all students, faculty, and administration of Conestoga College that we, as health care practitioners, will incorporate and function within the guidelines of these professional standards of ethical practice.
In addition to all Student Responsibilities found in the Conestoga Student Guide, Nutrition and Food Service Management students have the following obligations:
- Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity,
- Attend class and practicum placement as scheduled,
- Actively engage in classroom learning processes
- Demonstrate ethical and professional behaviour while attending class, and field placement,
- Protect the integrity of the program and the college
- Maintain the confidentiality of all classroom and field placement experiences, including use of any form of social media, and seek clarification from faculty/administration when unsure of any of these standards.
As a Nutrition and Food Service Management student, please note that all expectations referred to above and found in the Conestoga Student Guide apply equally to clinical placement experiences and to all work/activities related to clinical placement experiences as they relate to patients, families, and staff, their person and/or property.
Cowan Health Sciences Centre
Clinical Lab Dress Code
The Clinical Lab areas of the Cowan Health Sciences Centre (CHSC) are comprised of clinical bed labs, the Cross Centre Simulation Learning and the Open Access Lab. In order to maintain these as safe professional spaces, appropriate dress must be worn. The purpose of this dress code is to insure the safety of the student, faculty and staff and also to prepare them for the clinical environment. The dress code is designed to comply with infection control procedures, workplace health and safety considerations and professional safety.
All lab areas are covered by this policy for all programs in the School of Health, Life Sciences and Community Services. Non-compliance with this dress code will result in the person being asked to leave the lab area. (If during scheduled lab time, this may result in a missed lab).
Note: Cross Centre for Simulation Learning requires full clinical uniform to be worn. i.e. Family of Nusing/RT: scrubs, Paramedic/Pre-Service Fire: uniform.
- Closed toe, closed heel shoes
- Hair tied back, if hair is long, then it must be up
- No rings, necklaces or dangling earrings
- A pair of studs may be worn; one in each ear
- A plain wedding band may be worn
- Nails should be kept neat and short; artificial nails and nail polish are not allowed
- No hats to be worn (exceptions related to the Human Rights Code)
- No denim or sweat pants
- Nametags must be worn
- Scented products (perfume, scented aftershave, hair products) must not be worn.
- Personal hygiene products such as deodorant should be used but unscented.
- No gum chewing is permitted in clinical, lab or community settings.
Requests for accommodations of this policy (e.g. for religious or disability reasons) will be considered within the framework of the Conestoga College Policy or Human Rights.
Faculty and/or Clinical Preceptors reserve the right to ask students who do not conform to the uniform policy to leave the clinical, community or lab setting. Time missed must then be made up by the student. Please be reminded that the labs are a clinical setting and, as such, the requirement for proper hand washing/hygiene is in effect.
Clinical Lab Areas: 1F26, 2F06, 2F10, 3F35, 3F36, 3F38, 3F40, 3F45, 3F46
Open Access Lab: 2F18
Cross Centre for Simulation Learning: 2F30, 2F50, 2F34, 2F46
Program Uniform Standards
As a Nutrition and Food Service Management Student, it is important to present a professional manner, particularly when in a placement setting (community or health institution). A professional demeanor and appearance are important in establishing effective working relationships with care recipients and colleagues. As any guest in an agency providing placement experience, it is always important to act and dress appropriately.
Students represent the College while at clinical practicum locations and on field trips. As such, it is important that they adhere to appropriate dress codes. Clinical practicum locations may have their own dress code, which the student must adhere to. Students should contact the clinical preceptor prior to arriving on their first day to ensure that they will comply with any required dress code. General guidelines have been established to address the issue of professional appearance, as stated below.
General Guidelines for Professional Appearance
- For clothing, dress or pain casual slacks should be worn, no jeans or sweatpants. Long or short sleeved dress shirts, golf shirts, or similar should be worn. Shoes should be closed heel and toe, practicum placements may require shoes to be non-slip.
- Hair length and style must conform to the rules of the agency. In working in environments with food, hair must be tied back and secured with a hairnet.
- Jewelry must be kept to a minimum and not compromise the safety of yourself, your clients, or the food products you are working with. Clinical placement guidelines may require you to remove facial and ear piercings, as well as rings.
- Nails should be kept short and neat. Guidelines for nail polish and artificial nails must be followed as per the clinical placement area.
- Scented products (perfume, scented aftershave) must not be worn.
- Personal hygiene products, such as deodorants, should be used but unscented.
- No hats should be worn (exceptions related to the Human Rights Code).
- No gum chewing is permitted in clinical, lab or community settings.
Guidelines for Student Use of Classrooms and Labs
- No food is allowed in classrooms or labs
- Only drinks with spill-proof lids are allowed in classrooms (i.e. not paper coffee cups)
- No drinks are allowed in the lab areas of combined classroom/labs
- The materials from the lab must remain in the room
- Students are expected to show respect for the environment and equipment.
- The labs are intended for educational, not recreational, use.
- The rooms are to be left clean after each class (equipment put away, chairs, tables and plinths returned to their proper positions, the sink and tables must be cleaned if needed, etc.).
- Permission must be given by faculty to utilize any of the materials or equipment. Students may book access to lab areas for practice when the room is not in use.
- Lab areas are shared spaces for several programs. Be respectful of other users.
Academic Integrity and Plagiarism
Academic honesty is expected and required of all Conestoga students. In order to maximize your success as a student, it is critical that you familiarize yourself with the Academic Integrity Policy found in the Conestoga Student Guide. This guide has been provided to you on our College website. The Academic Integrity Policy provides a detailed description of the following:
- Scope of academic integrity,
- What academic integrity means,
- What types of behaviours constitute a breach of academic integrity,
- The penalties associated with breaching academic integrity.
After reading this information, if you do not fully understand what is meant by academic integrity, and what is required of you to maintain academic integrity, please speak with a faculty member or your program Coordinator. Please note that maintaining academic integrity is very important, and that it is your responsibility as a Conestoga student to know the Academic Integrity Policy and to initiate help if you do not fully understand it.
Below are a few hints to help you avoid breaching academic integrity.
- Make sure that you recognize information that requires referencing.
|Milk is good for you.||General information in the public domain. Does not require referencing.|
"According to Health Canada milk beverages provide the nutrients needed for healthy bones and optimal health".
Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 2011 from http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php
|Direct quote right from a published source. Requires a reference.|
Consuming milk every day provides the nutrients that you need for healthy bones and optimal health.
Health Canada. (2008). Canada's food guide: Milk and alternatives. Retrieved May 17, 20011 from http://www.hc-sc.gc.ca/fn-an/food-guide-aliment/choose-choix/milk-lait/index-eng.php
|Information that has been put into your own words, but offers information outside of public domain related with specialized knowledge. Requires a reference.|
- Whenever you refer to material from another source, whether book, journal article, video, newspaper, or electronic publications, you must acknowledge your source using proper citations and references. The APA style is the format most often used in the health and social sciences. Please visit the Conestoga Learning Commons for assistance with the APA format.
- If you work collaboratively with others on an assignment, including in class assignments that expect independent submission, make sure that you do not copy words or ideas from others intentionally or by accident.
- Make sure that you read the Academic Integrity Policy located in the Conestoga Student Guide, and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
Copyright – What Students Need to Know
Photocopying and scanning at Conestoga are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.
Under the terms of our Access Copyright license which gives the broadest permission:
You can photocopy or scan the following:
- Up to 10% of most published works
- One chapter that is greater than 10%, but no more than 20% of the book
- One article, short story, play, poem or essay from a book, magazine or journal issue containing other works
- One newspaper article or page
- One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work
- One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.
If you copy 10% of a book today, 10% next week, 10% the week after that, and so on, this is called cumulative copying and it is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can't copy more until the next academic year.
You cannot copy or scan the following:
- Workbooks or study guides that are intended for one-time use
- Instruction manuals
- Sheet music and original artistic works including photographs or prints
- Business cases
- Any of the items on the Access Copyright Exclusions list
You can find all of this information and more on the Copyright for Students web page.
If you have any questions about copyright or the limits of copying on campus, contact James Yochem, Copyright Coordinator, at Jyochem@conestogac.on.ca or 519-748-5220 ext. 3746.
Safe practice is a hallmark of professional practice. It is an expectation of everyone who is or wants to be a professional.
There are a number of policies and procedures associated with practical training in your program that have been developed to ensure your safety and the safety (physical and emotional) of those around you. These will be reviewed with you during your program.
The following basic procedures are outlined for your attention and follow-through:
- Your personal safety begins with the use of professional attire and foot wear and with your attention to the health and safety expectations that may be identified throughout the college.
- Help us have a safe and pleasant environment by wiping up spills, by ensuring lap top cords do not snake across walking areas and by reporting equipment or facility problems when you see them.
Concerns such as these in the Cowan Health Sciences Centre may be reported to an employee in the Interprofessional Resources team.
- Specific dress codes, personal protective equipment and specific codes of behavioral conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training; follow the direction of your instructors. If you have a practicum, your Clinical Instructor/Responsible Faculty/Preceptor will ensure that you are aware of safe practices and safety precautions and procedures. This includes problem-solving by the Responsible Faculty and Program Coordinator with the college's Occupational Health & Safety Department as required. For example, should outside temperatures during the summer become unusually hot, very high temperatures may occur in some workplaces; this could require that specific steps be taken to ensure a safe working environment.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. This is an opportunity to problem-solve about how to avoid these areas of concern for the future.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".
Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Integrity Policy & Violation of Academic Integrity Procedure
- Academic Recognition Policy
- Academic Credential Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Eligibility to Participate in Co-op Work Terms Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Honours Policy & Procedure
- Program Withdrawal and Refund Procedure
- Student Code of Conduct Policy
- Student Concerns and Issues Policy & Procedure
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Feedback Policy
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
Professional Conduct - Use of Social Media and Cell Phones
To support a quality and respectful learning environment both in the classroom and in field placement, the use of cell phones and laptop computers for social networking should only occur during break times, before/after class, outside of children's play areas (indoors/outdoors) and during formal break time in field placement.
Laptops and other forms of technology may be used in the classroom when the use pertains to the content and processes of learning facilitated by the professor/team member. If your technology use is disruptive to the class, the faculty/staff may ask you to leave the class until such time that you are able to re-engage in the learning process.
Social Media Policy
- Social media has many advantages for a professional. It can be used to network, to resource information and keep current
- As a student and future professional, it is essential to maintain professional boundaries in all communication, including Social Media.
- According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet. Social media sites create and archive copies of every piece of content posted, even when deleted from on-line profiles. Once information is digitalized, the author relinquishes all control." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment. As the Office of the Privacy Commissioner of Ontario notes, users may intend to share their online existence solely within their own network, but in theory anyone can access the user's musings, photos and information. Further, the words can be altered, forwarded and misquoted. "
Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from https://www.oct.ca/resources/advisories/use-of-electronic-communication-and-social-media
Ensure that your posts reflect you as the professional you are and wish to become – if a potential employer were to see your posts.
- Many types of social media encourage instantaneous, casual dialogue. It is important to remember that even an innocent comment may be easily misunderstood.
- Assume that information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, professors or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the express permission of all individuals involved.
- Remember that online sites you visit are not anonymous.
- Make sure your on-line name and email reflect professionalism.
- Ensure that your postings will not be considered harassment or defamation of a peer, colleague, faculty or others.
Maintain privacy of all care and service activities when in practical work experiences:
- Do not take or post any pictures while on placement or involved in lab activities
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Please respect the fact that your faculty and staff will not invite you to their personal web pages when you are a current student, nor will they accept any invitations to your personal sites (Keep faculty and staff as resources to connect with after you have graduated or after you have left the college)
Cell Phone Policy
Students should respect their professors and other instructors by following program policy and not use their cell phones for personal use during class time. This is representative of the professional manner in which you are expected to act as you prepare to enter the workforce.
Students will not bring their cell phone or technology device into a test or examination, unless required for the examination and approved by the faculty. Phones should be left in your locker or left in your bag at the front of the classroom. In the event of an urgent need to keep your cell phone with you during a test (parents with young children, students experiencing a family emergency, etc.) please speak to your professor as soon as you enter the examination room. Those who have been permitted to bring a phone into the classroom will likely be asked to either leave the phone with the professor, or they may be permitted to leave their phone out on their desk where it is visible to the professor and proctors. In any case, students are not permitted to touch or answer the phone without raising their hand to ask for the professor/proctor's permission. If you are found to have a cell phone in your possession during an examination that has not been declared, you will be asked to leave the examination room, and will be given a zero on the assessment.
Attendance and Punctuality
In view of the learning complexities of the Nutrition and Food Service Management Program, it is imperative that students attend all classes and clinical placement as scheduled. Health Science Programs are based on competency-based curricula with defined learning objectives, which place a great deal of emphasis on the minimal theoretical and practical skills required to enter the profession. Students who are absent from class or practicum placement place themselves in academic jeopardy in meeting the learning objectives as stipulated by the program.
If extenuating circumstances require students to miss a class, please note that it is the student's responsibility to share this information with faculty and to acquire any missed information. Cumulative absence during the program will be reviewed by the Promotion Committee.
In order to be respectful to both fellow students and to faculty, students are expected to arrive on time for class and practicum placement.
Attendance for Evaluations
An evaluation is defined as a test, exam, presentation or any other formal assessment that requires your presence in a class or lab. Evaluations are critical components of each course and overall success for you in your Program.
The school's approach to requirements for attendance at evaluations reflects the expectation that as emerging professionals, students must demonstrate a professional attitude and attention to evaluations, in the same manner that expectations for future work as professional will require attention to workplace procedures. Consequences for missed evaluations are balanced against reasonable support where it is warranted.
In order to support student success:
- Evaluation and presentation dates are scheduled and communicated at the beginning of each semester.
- Unplanned extenuating circumstances involving the college, the program or the faculty that may require changes to the course schedule will be communicated to students.
In support of the development of professionalism, students are required to take all evaluations at the scheduled times.
- Students who make personal commitments that conflict with the evaluation dates or assignment deadlines do so at their own risk.
- There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans).
- Students who wish to reschedule an evaluation or a presentation due to a religious holiday are required to discuss the situation with faculty within the first two weeks of the semester.
- Academic accommodations are provided to students with documented disabilities through the Accessibility Office.
Notification for Absence from Evaluations
Students are required to notify the program of absence from any evaluation for any reason.
- Notification must be received prior to the start of the evaluation.
- Failure to do so will result in a mark of zero being assigned.
- The notification procedure outlined below must be followed.
Log into the student portal and click on the Absence tab and indicate that you will be absent from class on a day that has an evaluation. You will receive a confirmation email that you have recorded your absence for that day.
- Your professor will be aware of your absence from an evaluation by your lack of attendance and because you have entered your absence using the online Absence Recording System on the Student Portal.
- The Absence Recording System shows you as being absent for the day, starting from the time that you record your absence. (For example if you record your absence for that day at 11:00 a.m. the system will show you as being absent for all classes starting after 11:00 a.m. that day.)
- If you are then going to be present again for some later class, you will need to bring your presence to the attention of your professor in that later class.)
- The earliest that you may record your absence for a particular day is after 8:00 p.m. on the preceding day.
Follow-up after Reporting Your Absence from an Evaluation
- You must make contact immediately with faculty to explain the reasons for your absence and to arrange a meeting.
- If there is a concerning pattern of absence you will be asked to meet with the program coordinator. This may result in the need for you to provide documentation verifying the reason for your absence, in accordance with the requirements specified in sections below titled "Evaluations worth 20% or more" and "Evaluations worth less than 20%"
- Faculty will then make alternative evaluation arrangements as appropriate and you will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled.
- If the evaluation is to be conducted in the testing centre, you will be asked to show your ONECard before you are permitted to write the test.
- Tests will be made up In the College Testing Centre in the following week, or by individual arrangements with program faculty.
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all examinations and other course obligations;
b. Advise the faculty member that he/she will be seeking accommodation to observe a recognized religious holiday and make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Documentation to Substantiate Your Reported Absence
Evaluations worth less than 20%
Missed evaluations worth less than 20% of the student's final grade will be rescheduled once per program semester subject to proper communication described above.
Once per program semester means that only one absence for an evaluation will be accepted across all courses in a program for a semester. Implications of major illnesses or personal circumstances impacting several course evaluations at one time will require discussion with the program coordinator prior to faculty/staff arranging deferred evaluations.
If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty. This will be documented on an interview record and signed off by both faculty/staff and student.
If more than one evaluation that is worth less than 20% is missed, documentation requirements for evaluations worth 20% or more apply.
Evaluations worth 20% or more
Any student who misses an evaluation worth 20% or more will receive a mark of zero unless the reason for missing the evaluation and the accompanying documentation verifying the reason for the absence are deemed acceptable by the program. Examples of reasons deemed acceptable include incapacitating illness, death of a close family member, and required court appearance.
NB: If an evaluation is missed due to illness, the health care professional attesting to the illness must have firsthand knowledge of the situation and direct involvement with the treatment / management of the condition. For example, a note from a clinic provided by a physician seeing the student for the first time, after the illness has resolved, is unlikely to meet the program standard for documentation.
Acceptable reasons for Absence
- Compassionate Leave: Requests for a Leave of Absence to attend to family illness, death or family problems are granted. These requests will be submitted to the Professor who will consult with the Program Co-ordinator and/or Chair if necessary. A Leave that impacts clinical experiences may affect success in the semester.
- Jury Duty: Any student who receives a summons for Jury Duty should bring the document to the Chair to assess if it can be arranged to have the student excused if such duty interferes with the progress in the program.
- Illness: Students experiencing health concerns that prevent attendance should notify their professor of their absence in advance and be prepared to present a certificate from a physician in the event of missing any form of assessment.
- Once a test begins, students may not leave the test room for 30 minutes. If he/she finishes a test before that time, he/she may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room he/she may only re-enter when invited back by Faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
- Faculty is responsible to advise as to the material permitted in the testing room. Personal items and learning materials will be left in an area identified by the Faculty.
- Faculty will advise as to the seating arrangements of students.
- During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as, iPod, text messaging, cell phones, translators, will not be permitted.
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the college, the program, or the faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled in-class test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
The expectation of health Professionals is that he/she complete assigned work competently and in the allocated time, or if he/she anticipate difficulty in meeting deadlines he/she take responsibility for notifying the appropriate person(s).
The following regulations regarding assignments reflect this belief and are designed to ensure that graduates of the programs meet these expectations.
- Students are required to submit all written assignments on or before the date and time specified.
- Students should anticipate problems that will necessitate an extension of time.
- If an extension of time is required, students may make this request ahead of the assignment due date to the appropriate course instructor. NOTE: An extension of time may be given at the discretion of faculty. An extension will not be given if the request is made on the day the assignment is due.
- Late assignments will be accepted but there will be a 10% penalty for each day late the assignment is late, up to three days. Assignments that are more than three days late will receive a grade of zero.
- All assignments must be completed. A student will not receive a passing final grade until all assignments have been submitted even if the late penalty reduces the points possible to zero. All late submissions must be turned in by noon on Friday before the week of final exams.
- Assignments are to be submitted according to the submission guidelines as outlined by the professor. Assignments may be submitted through eConestoga or as a hard copy, and must be submitted in the formats requested by the professor.
Submitting Assignments Outside of Class Time
While assignments should be submitted in class or via eConetoga on the day they are due, if circumstances require that they be submitted outside a scheduled class, the following procedure should be followed:
- Provide an electronic copy of your assignment to the faculty as per faculty instructions.
- Contact faculty by email to alert them that you have submitted your assignment.
- Bring the hard copy of the assignment with an attached copy of the email you sent to the faculty member to the 4B reception area and submit into the Assignment Drop Box by the Administrative Assistant's desk.
Working Together on Group Assignments
Students will often work with their fellow peers on various group assignments/projects throughout the program. Each group member is responsible for ensuring that he/she has an equal role in the group. All students in the group should review the completed work before it is submitted/presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the course professor for assistance prior to due date.
Use of Time between Classes
Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails, etc.) but also for group work, studying, connecting with faculty and practicum placement supervisors, etc.
Faculty Returning Tests & Assignments
In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Please note that some tests will be returned to students and some may be retained by faculty. Under no circumstances are students to enter the offices of faculty or look through papers on a desk without a faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within 7 days, write a note to the faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the faculty to discuss the matter,
- Bring pertinent information (assignment, mark sheet, etc.) to the appointment.
General Guidelines for Quality of Written Work
In the Nutrition and Food Service Management program, both in courses and practicum placement, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within the profession. Faculty and practicum placement supervisors will identify students who are having difficulty in this area and will approach them to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.
General Guidelines for Submitting Written Work
For specific course requirements, refer to the Course Schedule and Evaluation Methods information provided on eConestoga. If you are not clear about course requirements, discuss this individual faculty. Students are required to use spell-check and grammar-check to assist with the editing of written work. The Learning Commons will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed
- Single spaced and one sided
- Submitted using font size of 12 CPI and proper margins
- Written in a grammatically correct manner (use spell and grammar check)
- Handed in securely fastened with a cover page indicating the course name, faculty's name, student's name, section and date submitted
- Handed in at the beginning of class on the designated due date in class, unless otherwise indicated by professor
- Handed in using the APA@Conestoga format if references are required
NOTE: Faculty does not assume responsibility for assignments not given directly to them in hard copy at the beginning of the relevant class course. Students should avoid handing in assignments outside the regularly scheduled class time and should make every effort to hand assignments in to the professor in person.
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Nutrition and Food Service Management Program;
Program Standards require that students pass all courses in a semester before being promoted to the subsequent semester. The passing grade for Nutrition and Food Service Management vocational courses is 65%.
|Promotion Committee||Grants or denies permission for supplemental work.|
Meets with the student.
Completes the supplemental form with criteria.
Reviews the recommendation of the Promotion Committee.
Takes completed Supplemental Form and payment to Registrar's Office.
Brings pink copy of Supplemental Form for admission to supplemental as well as photo ID
|Program Chair/Program Coordinator/Instructor||
Sets date for supplemental examination.
Notifies student and Registrar's Office of result of supplemental work.
Failure to successfully complete requirements of the promotion committee will result in discontinuance from the program.
Reason for Student Progress Being Reviewed by Promotion Committee
Students who fail to meet program standards will be reviewed by the Promotion Committee.
Reasons for presentation at Promotion Committee Meetings include:
- Failure of a theory course and/or practice course.
- Patterns of absence from class or practice, which may affect achieving program standards.
- Excessive accumulated absences from class, lab or practice.
- Failure to follow through on previous Promotion Committee recommendations.
A student who has not met the standards will not be promoted to the next level of the Program. The Promotions Committee may decide such a student should be discontinued or may require the student to complete one or more of the following, or an alternative as deemed appropriate:
- Complete supplemental requirements for course failures (see criteria for writing of supplemental examinations). Following successful completion of supplemental work, the highest course grade that can be achieved is 65%.
- Follow through with counselling (academic and/or personal).
- Follow through with health measures as recommended.
- Complete makeup work for missed learning experiences. Total time lost will be assessed on an individual basis. Additional time may be required to complete program objectives.
- Complete the requirements of Probationary Status.
- Complete compulsory practice remedial assignments.
A student that is unsuccessful in a course may be granted the opportunity to complete supplemental requirements.
Criteria for Eligibility to Write Supplemental Examinations
- No more than two supplementals throughout the program and no more than one supplemental per course will be offered.
- For the purposes of determining supplemental eligibility repeating a failed course counts as a supplemental in that course.
- The student must have passed at least one test/exam in the course.
- The student must have achieved a final course grade of 50% or within 10% of the required pass mark, whichever is the higher standard. Therefore, for courses with 65% pass, the student must have achieved 55%.
- There must be no academic misconduct on record for the semester (e.g. plagiarism).
- A student who attains a course grade of less than 55% for a vocational course will not be offered a supplemental in that course.
In addition, the following will also be considered by the committee:
- Previous academic history.
- Current clinical practice performance.
- Demonstration of professional behavior
- Attendance in class, lab, and practice experiences
- A fee is to be paid to the Registrar's Office for supplemental work.
- If the student is successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade of 65% for the Program.
Students who have been unsuccessful in their clinical practicum experience, have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of written learning contract that the student and program coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Students who have failed to meet all program standards or who have failed to meet the standards set out in the Conestoga Student Guide and/or the Nutrition and Food Service Management Program Standards and Procedures Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct may be discontinued from the Nutrition and Food Service Management Program.
Students can be discontinued according to the following reasons:
- For failure to meet academic program standards by failing two or more courses in the same term
- For violating documented ethical standards of practice
- For inappropriate behaviour that jeopardizes the study of other students
- For not adhering to the professional standards of health and ability required for this kind of work
Students not planning to return to the Nutrition and Food Service Management Program the following semester are expected to complete a Withdrawal Form available from the Program Coordinators, the Registrar's Office, or on the college website.
Prior to transferring to another program, it is recommended that the student meet with the program coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which he/she is currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Course Withdrawals, Exemptions and Prior Learning Assessments
Below is information to supplement the information found in the Conestoga Student Guide;
Your Conestoga Student Guide provides detailed information about dropping courses. If you are planning to drop a course, you must do so within the time period. If you have missed that time period, please see the Program Coordinator and he/she will advise you as to your options. Not attending does not constitute an official dropping of a course and will result in a grade of "F".
If you have completed courses from a College or University that you think may be very similar in content to courses in the Nutrition and Food Service Management Program you may be eligible for a course exemption. (Please note that to receive an exemption, courses must have been completed within the past 7 years and with a mark of at least 60%.). If you would like to proceed with a request for exemptions, please contact your Program Coordinator for guidance. Please note that exemptions will not be processed until a student is registered in the Program. The exemption process will take some time (two-three weeks), and students should attend all scheduled courses until he/she receive the exemption as he/she will be responsible for all material covered in class should the exemption be denied.
If you feel you have acquired the knowledge and skill presented in a specific course (including field placement) without taking that course in an academic institution, you may wish to investigate Prior Learning Assessment (PLAR). Please consult a Continuing Education Calendar, available at the Conestoga website, for details.
Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the Faculty and/or Program Coordinator and/or Program Chair.
Clearance of Academic Deficiency
Please refer to Conestoga Student Guide for the procedure and criteria regarding Clearance of Academic Deficiency. Please note that following the end of semester, contact with any student eligible to write a supplemental will be made either by phone or email. A specific date, time and room number will be given to each student. If a student does not respond to this contact, the student forfeits the opportunity to write a supplemental test. The maximum number of supplemental opportunities during the program is two per student.
Readmission To the Program
Only one opportunity for readmission following discontinuance will be offered. Acceptance is not guaranteed and is dependent on seat availability and academic status.
Students are required to apply for readmission when he/she has been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission.
Students applying for readmission to Level/Semester one must do so through ontariocolleges.ca. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged.
The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision.
For additional information, refer to the Readmission Procedure found on the college website.
Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the spring and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program after the scheduled completion date are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
Log in to the Student Portal
Click on the "My Courses" tab
Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course.
Special Timetables/Adding Dropped or Failed Courses
Please note that when students are not taking the program in the prescribed sequence, he/she will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) he/she must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the College. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where he/she will receive further guidance regarding this academic status from their Program Coordinator.
General Education / Breadth Electives
School of Liberal Studies
The purpose of General Education and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed both professionally and in their own personal lives. Working collaboratively with your program, General Education and Degree Breadth courses help develop the critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Process for Resolution of Student Concerns
In order to resolve any concerns which may arise during a course, field placement or relating to the program overall, students are encouraged to resolve issues or concerns informally at the program level prior to proceeding to a formal appeal.
If attempts have been made, and a successful resolution has not been reached, students are encouraged to refer to their Conestoga Student Guide, and to follow the procedures outlined under the "Academic Dispute Resolution and Appeal Procedure" section.
Maintaining Student Files
- Official records of each student's education are maintained electronically by the Registrar.
- Administrative records related to your experience in the Program are maintained to demonstrate compliance with external and college requirements. This information is as follows:
|Student Information||File Location and Student Access||Retention|
Pre Practicum Health Requirements (if applicable)
In H.S Trax, by individual student access
**accessed through My Conestoga
Acknowledgement of WSIB Understanding (if applicable)
Student Consents Signed on Admission electronically (varies per program)
- Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
|Student Information||File Location and Student Access||Retention|
A. Documents related to academic progress
||For 1 year following graduation or as required by accrediting body|
B. Records of Competency Attainment
|As above||As above|
C. Documents related to areas of Concern
|As above||As above|
- Students may review the contents of their academic file by:
- Requesting this in writing to the Program Coordinator
- Reviewing the file in the presence of the Coordinator
Student Consent Forms
Students are required to complete program specific consent forms. To access the forms, students should go on myConestoga and open the Consent Forms tab. Students can then electronically sign-off all applicable consent forms after reading each document.
Practicum Guiding Principles and Policies
- Students are responsible for completing all of the required hours of clinical practicum to successfully complete this program. All financial costs related to the clinical practicum are the responsibility of the student.
- It is the responsibility of the student to be familiar with all aspects of the practicum placement process, including course outlines, policies, practicum placement requirements, and the evaluation package.
- Students will be given the opportunity to request that their placement be carried out in a special setting or at a particular institution. Every effort will be made to meet student preferences when assigning placements, however requests may not always be met. In order to fairly distribute clinical practicum sites among students, a lottery system where student's names are drawn at random will be used to assign clinical placement sites according to preferences.
- Students are responsible for independently arranging and financing any housing and transportation costs for placements. The majority of clinical practicum locations will be within the Regional Municipality of Waterloo, however some placements may be further away. There are no guarantees that all locations will be accessible by public transportation. All efforts will be made to assist students by placing them in locations that will not put undue stress on them. However, all students should realize that they are responsible for arranging their own transportation to the facility in order to fulfill the requirements of clinical practicum.
- Students are not allowed to arrange their own placement, however, if there is a facility that you know is interested in having students, contact the Practicum Placement Coordinator to let them know. The Practicum Placement Coordinator will consult with the location if appropriate, using proper procedures, to assess whether or not the location can be confirmed as a student placement.
- Students are responsible for making their own arrangements for parking at the College or practicum placement agencies and for paying for parking fees.
- Every effort will be made to confirm placement locations as well as times as early as possible. Given the limited number of placements, students must be prepared for changes even up to a few days before the placement starts.
- Practicum placement is a pass/fail course. Students will be continuously monitored and evaluated by their clinical preceptor. If the student and/or preceptor feels that their clinical performance is unsatisfactory, they will consult with the Practicum Placement Coordinator immediately. Problem areas will be identified, suggestions for improved performance will be outlines, and alternative solutions will be explored towards the goal of improved performance during the remaining time in placement.
Practicum Placement Hours
Leaving or failure to show up at the clinical practicum site without communicating with the clinical practicum facility or Practicum Placement Coordinator is a serious infraction of personal ethics and is considered abandonment of one's professional responsibilities to the patients and facility. The student will receive a failing grade in the clinical practicum and will not have the option to re-enter the program.
The following expectations for the completion of practicum placement hours are in place:
- Students are expected to work their full shifts as assigned by their practicum placement preceptor, and to complete the attendance log. The length of a shift may vary from placement to placement. Students who are absent from placement are required to notify both the facility where he/she is placed and the Practicum Placement Coordinator at the College prior to the start of their shift that day.
- In the event of inclement weather or illness, the student should make a judgement in consultation with the Practicum Placement Coordinator as to whether the shift should be discontinued. Note that even if Conestoga College is closed, clinical sites may remain open. If the clinical site remains open, the student is expected to attend if he/she can travel safely.
- Students are required to make up any missed time from practicum placement in full or half day blocks. Students incurring four or more absences (full or partial days) must meet with the Practicum Placement Coordinator at the College to review the situation and develop a plan for completion of placement. Students may be required to produce written documentation, such as a doctor's note, to validate their reasons for absence.
- Students who have not completed all required hours or learning requirements by the end of the semester may be eligible for an incomplete. This would be negotiated with the Practicum Placement Coordinator in consultation with the placement site. If the incomplete is approved, the student may be granted an extension to return to the placement and complete outstanding items. Specifics about the terms will be outlined using the College's incomplete form.
Practicum Health Requirements
Mandatory practicum health and safety requirements must be completed by students prior to student field/clinical placements. Successful placement completion is required for students to progress to program completion. To qualify for field/clinical placement learning experiences, students must present the following at the start of the program in accordance with pre-admission information provided by the College
- A complete immunization record including MMR, Tdap, Varicella, and Hepatitis B. Seasonal flu vaccination is required during flu season (October - March).
- TB Testing: evidence of current 2-step or previous 2-step + current 1-step if more than one year has passed since 2-step testing.
- Standard First Aid and CPR - Level C
- Respiratory Fit Testing
- A Police Check for Vulnerable Sector Screening (VSS). Police Checks must be clear of any unpardoned criminal offences. An unclear criminal record may result in the inability to participate in field placement/clinical which will jeopardize progress in the program. Acceptance for placement is at the discretion of the agency; some agencies may request students to provide a VSS completed within six months of placement start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability.
- Students will be required to complete a Food Handler Certificate.
Safety in the Workplace Course
All students who participate in unpaid work placements during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on placement. The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to placement sites and will consent to their workplace insurance coverage.
Prior to your first placement, you must electronically sign a Declaration of Understanding of WSIB Coverage related to Unpaid Clinical Placements indicating you understand that WSIB coverage will be provided through the Ministry of Training, Colleges, and Universities while you are on training placements. This Declaration will be placed in your student file.
It is your responsibility to ensure that the Declaration of Understanding for WSIB Coverage is electronically signed or you will not be allowed to attend your field experience.
Concerns Regarding the Safety of the Work Environment and Concerns Regarding the Safety or Quality of Care of the Residents/Clients
Students will be provided with an Orientation to their placement site of the first day of their placement. This Orientation may include details of the placement agency's policies and procedures with respect to concerns by students about the safety of the work environment and/or the safety of the residents/clients.
If a student has any concerns about the safety of the work environment or the safety or care of the residents/clients the student must raise these concerns firstly with their Practicum Placement Coordinator, unless the policies and procedures of the placement site as explained in the Orientation require the student to report such concerns to a designated person at the placement site first, in which case the placement sites policies and procedures are to be followed.
Concerns should be raised immediately if he/she is judged by the student to be of an urgent nature (e.g. immediate risk to the students or residents/clients, suspected elder abuse) or at the end of the students shift if he/she is judged to be of a less urgent nature. Concerns brought first to the placement agency, if required by the policies and procedures of the placement agency, should also be communicated to the Practicum Placement Coordinator at the first opportunity.
Practicum placement experiences provide the opportunity to demonstrate and enhance your learning in the practice environment. These practicums have been organized by your Program in partnership with the organization where you have been placed.
The following procedures have been developed to make it easier to identify and address any concerns or issues regarding your safety or the safety and care of clients that may come up during the practicum in a way that supports both a solid learning experience and a constructive partnership with the practicum site.
A. Communication of General Concerns regarding Your Safety or The Safety and Care/Service for Clients
Students will be provided with an Orientation to their placement site on the first day of their placement. The Orientation may include details of the placement site's policies and procedures related to communication about the safety of the work environment and /or the safety and care of patients/residents/clients.
If a student has any concerns about the safety of the work environment and/or the safe/appropriate care/service for clients:
- The student must immediately report these concerns to the college individual associated with the practicum (Clinical Instructor, Faculty responsible for your practicum, Field Placement Supervisor).
- The Clinical Instructor /Responsible Faculty/Field Placement Supervisor will discuss this concern with Site Management.
- For concerns of a serious nature (e.g. concerns impacting a total student group; a serious care/service situation), the Clinical Instructor/Responsible Faculty/Field Placement Supervisor will discuss the situation with the Program Coordinator and, potentially, the Department Chair. The Coordinator or Chair will immediately contact practicum site management to determine next steps.
B. Reporting of Incidents of Student Injury during a Practicum Experience
- Should students experience personal injury of any kind, this must be reported immediately to the Placement Employer and Clinical Instructor/Responsible Faculty/Field Placement Supervisor. The Placement Employer will provide first-aid that may be necessary, including arranging for transportation to emergency medical services if required. The Clinical Instructor/Responsible Faculty/Field Placement Supervisor will notify the Program Coordinator and Chair and complete an Unpaid Work/Education Placement-Accident Report (UWEP-04) and will send this to the college's Occupational Health & Safety Office. Where necessary, the Occupational Health & Safety Office will complete a WSIB 7 form, a MAESD Letter of Authorization to Represent Placement Employer and a MAESD Work/Education Placement Agreement Form.
C. Reporting of Student Involvement in Situations of Possible Injury to Clients during A Practicum Experience or Student Damage to Facility Property
- Should students be involved in care/service situations where there the care/service results in a potential concern/injury to patients/residents/clients of the placement site, this concern must be immediately reported to the Practicum Site in order that care can be given. This situation must also be reported immediately to the Clinical Instructor/Responsible Faculty/Field Placement Supervisor. The faculty member will discuss this immediately with the placement site and ensure that an incident report is completed. The faculty member must also inform the Program Coordinator and the Department Chair for a discussion of program expectations and implications. It is the responsibility of the Chair to ensure that all documentation is obtained regarding the incident and to inform college officials accordingly.
- Should students be involved in situations where there is alleged damage to resources/physical property at the Practicum site, this concern must be reported immediately to the Practicum Site and to the Clinical Instructor/Responsible Faculty/Placement Officer. The faculty member will inform the Program Coordinator and Department Chair for a discussion of program expectations and implications. It is the responsibility of the Clinical Instructor/Responsible Faculty/Placement Officer to complete an incident report with the Chair accountable to ensure all documentation is obtained and to inform college officials accordingly.
Student Placement Responsibilities
Prior to departing to clinical practicum sites, it is necessary that each student shall have:
- Satisfactorily completed all required courses in each semester of the Nutrition and Food Service Management Program
- Shown proof of all practicum health requirements, as outlined above
- Completed all required WSIB insurance forms
- Obtained appropriate clinical clothing, according to the guidelines described previously in the Program Handbook, as well as in accordance with guidelines outlined by the facility at which they are completing placement
- Contacted their preceptor at the clinical placement site to understand obligations with respect to hours, attendance, professional behaviour, confidentiality and dress code
- Attended all in-class practicum preparation sessions
- Reviewed and made note of all practicum evaluation methods, including performance goals, learning objectives, and mid-term/final evaluation forms.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local business and industry leaders. To be considered for an award, complete the General Application available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students' email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). Visit the Student Financial Services on Conestoga's website.
Awards Available for Nutrition and Food Service Management
Students who have questions about any of these awards should speak with their Program Coordinator. Please watch your college email for information from the Financial Aid office concerning application deadlines, processes and eligibility. You may obtain information about other school wide awards and scholarships from Financial Aid. You can find the General Awards Application by clicking here.
* Note: All awards correct at time of print, but are subject to change.
|TD Financial Group Awards for Student Excellence in Interprofessional Practice||Nominated||Final semester of your program, demonstrate leadership and engagement in school wide Interprofessional initiatives, demonstrate professionalism, demonstrate financial need|
|Canadian Federation of University of Women||Apply||75% +, female registered in Yr. 2, demonstrate financial need, intellectual achievement and promise|
|Last Revised||By Whom|
|June 9, 2017||Jillian Grant|
Conestoga College is dedicated to promoting an equitable environment where students have the opportunity to participate in all aspects of College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga College recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.
The Program Handbook is intended to provide general information with respect to program expectations. There may be individual accommodations and/or medical circumstances that require exceptions. For example, students may need to be accommodated for a missed assignment or evaluation. Students who are registered with Accessibility Services are not required to provide an additional doctor's note for a missed or late evaluation. For more information about Accessibility Services please drop in or visit our website.
We recognize that other extenuating circumstances may apply. Consult with your Professor. All exceptions based on extenuating circumstances must be approved by the Chair.