Nutrition and Food Service Management
2021/22 | Conestoga College
Program Code: 1379
Health & Life Sciences
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and 2021-22 Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Welcome to the School of Health & Life Sciences
Conestoga’s School of Health & Life Sciences offers a range of credentials to assist you in your goal of becoming a healthcare professional. From pre-health programs, through to certificates, diplomas, graduate certificates and degrees, the School of Health & Life Sciences delivers the most up-to-date training provided by expert faculty and staff in state-of-the-art facilities. With a broad range of programs and delivery options to choose from, you can find a program that suits your needs and sets you on the path to a successful career.
Work-integrated learning is at the core of many of our programs. Whether through a field placement, clinical practicum, or co-operative education experience, you will have the opportunity to gain valuable work experience with an industry partner that will put your training into practice.
The School of Health & Life Sciences has many partnerships in industry as well as the local community and beyond.
What you learn here, counts out there – the School of Health & Life Sciences provides you with:The opportunity to become the professional you aspire to be.
- The opportunity to learn in specialized settings with real-life scenarios.
- The opportunity to acquire knowledge and skills in a unique inter-professional environment.
- The opportunity to take advantage of state-of-the-art learning facilities and study spaces.
- The opportunity to become a "preferred graduate", sought after by your future employers.
Top 5 Expectations of You
1. Use MyConestoga to connect to:
- Your Conestoga Email: (e.g. John Smith, Student Number 1234567, firstname.lastname@example.org): This is the official communication channel for everything related to your academic requirements. Communication with faculty and staff is required to happen through your Conestoga email account. Check MyConestoga regularly and respond as requested.
- eConestoga: This is your resource for all course-based program activity and information, as well as course-based communication with the faculty.
- Student Portal: You will find your final grade information, college tuition invoices, class schedules and absence reporting on this portal.
- Placement Health Requirements: This service provides you with the requirements to enter into practice settings.
- For BscN Students: CoMAC Communication Hub
- The Hub is accessed through "My Communities" on My Conestoga.
- The Hub provides information regarding Conestoga College and your program.
- The Hub provides a link to Avenue To Learn: A resource for all course-based program activity and information, as well as course-based communication with the faculty.
2. Follow your academic schedule:
- See the
Orientation Checklist prior to starting your program.
- Course Schedule: This is a timetable of all your classes for each semester.
The Academic Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Programs with exams outside this time will be notified individually.
For BscN Students: Academic Year Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Please cross-reference these dates with McMaster University's sessional dates.
3. Become a health care professional :
- Act respectfully and professionally at all times, as these behaviours are the key to your learning experiences.
- Present in professional dress and conduct: See the Professional Conduct section for professionalism expectations for your program. Please review the Rights and Responsibilities website.
Pre-WIL Health Requirements: Pay attention to the deadlines listed on your documents. Complete the tasks as required; without these, you will not be able to progress to your work-integrated learning (WIL) and program completion will be in jeopardy. *Note: The PSW and Supportive Care program does not participate in the WIL program.
Social Media: Use responsibly and respectfully. See Standards of Conduct section of the Handbook.
4. Attend classes and labs to enhance your success:
Attendance Expectations: Attendance for class, labs and placement/WIL are in place to support your learning and experiences as a future professional. See Attendance and Student Success Strategies section in the Handbook.
- Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See Attendance for Evaluation section in the Handbook.
Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Handbook.
5. Take responsibility for your academic status:
- Student Records: For any questions concerning your student record, academic status and/or program withdrawals, please contact your Program Coordinator.
- Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
- Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please revie the Credit Transfer & PLAR website for more information.
- Student Forms: To access forms, please go to the Student Forms page.
- Academic Policies and Procedures: Are found under Policies and Procedures. Please review the Rights and Responsibilities website.
Student Affairs Policies and Procedures: Are found on the Student Affairs page.
Top 5 Resources for You
1. Your teaching team
- Contact Information: Is posted on eConestoga and in your Handbook (Relationships section).
Appointments: Book appointments (in-person, phone, email) to ensure resources are available.
- Email Inquiries: Will be answered within two business days.
- Urgent help: Program Assistants are available to help you reach a member of the teaching team (contact information in Relationships section of the Handbook).
- College Counselling: Professional counsellors can help you achieve your educational goals, and provide support related to stress management, anxiety, depression, transition issues, family issues, and other concerns. Counselling is free, voluntary and confidential. To make an appointment, see the Counselling services website.
- Good2Talk: A confidential 24-hour phone line for stresses, big and small (1-866-925-5454).
- Conestoga Security: Provides safety and security services. See the Student Guide for Conestoga's Safety and Security Services and procedures.
- Student Financial Services: Student Financial Services provides you with options to finance your post-secondary education. Students in need of emergency financial assistance, see the link for more information.
- CSI Food Bank: The CSI Food Bank is an emergency food relief program for Conestoga students. Please follow this link.
Health Services: These services include a family doctor and a nurse. Please follow this link.
Facility Information: See the Student Guide for information on after-hours parking, classroom and computer labs.
3. Accessibility services
- Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations. Disability-related documentation will be required to book an appointment. See the Accessibility Services webpage for more information.
Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services. Accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids.
4. Student Services
- ONE Card: This is your official identification card designed to access all on-campus services. See the eligibility on this website.
Library Resource Centre: Located on 2nd Floor B Wing. Visit the Library Resource Centre for more information.
- Tech Bar: Drop by the Tech Bar for one-on-one assistance. Information can be found on the Library Services website.
- International Education Office: Visit the website or access through MyConestoga.
- Student Engagement: Get involved and see the Student Engagement page or connect to MyConestoga for your Co-Curricular Record.
- MyLearning: Academic services and resources, including resources for math, writing, peer tutors and resources for APA. Visit the website or access through MyConestoga.
Bookstore: Your location to buy books, clothing and general supplies (A-wing). At this time, all of our campus stores will be closed and our bookstore will be fully online for the Fall 2021 semester. Our service to students remains uninterrupted as we are fulfilling orders for students Monday to Friday. Shipping for physical items is free within Canada with a minimum of $10 spent. See this link for more information.
- Co-op and Career Advising: Your resource for Co-op placements, summer jobs or future careers. See the Co-op and Career Services site for more information.
Lockers are available with your tuition. See this link to find more information.
Covid-19 Information and updates are available on Conestoga's website.
Information Technology: Provides supports and general assistance with college-related needs such as Email, Network accounts, connectivity and wireless printing. See the Web IT Service Desk for more information.
Letter to Students
Dear Nutrition and Food Service Management Student,
Congratulations on your acceptance into the Nutrition and Food Service Management Program.
This handbook has been prepared to provide information about academic standards, guidelines and processes specific to the Nutrition and Food Service Management Program. Reading, understanding and following the information in this handbook is an important first step in your success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your two years at the College. If you do not understand any of the information in this handbook, please ask the Faculty or Program Coordinator for an explanation.
Given the current pandemic situation, some processes and procedures in the program may be amended (e.g., Entry/exiting the building, physical distancing, the use of personal protective equipment PPE, course delivery and evaluation methods). Because the situation can change rapidly, the latest information will be disseminated to you closer to the start of the semester. If subsequent changes need to occur during the semester, they will be communicated to you through your student email, eConestoga and/or the College Website.
Use the index in this handbook as your guide, and the contents as your continuous reference as you proceed through the program. The Nutrition and Food Service Management Faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to the Nutrition and Food Service Management Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The Nutrition and Food Service Management Standards and Procedures Handbook are a supplement to, but not a replacement for, the Conestoga College Student Guide.
We are here to help you have a successful two years. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to support you and guide you towards success in the program.
All the very best to you in your studies.
Sincerely,Dianna Fong-Lee, Interim Chair, Health Sciences
Kylie Whyte, Nutrition and Food Service Management Coordinator and Faculty
NFSM Program Faculty
An exciting career in the nutrition and food service industry starts here. This program is designed to equip students with a strong management aptitude and the expertise needed to work in a variety of careers in the nutrition and food industries. This innovative program emphasizes the evidenced-based nutritional care of people from all ages and stages of life, providing instruction in community and clinical nutrition management, as well as in the marketing and promotion of nutritious living. Students will further receive instruction in food service and human resource management, highlighting innovation in menu development, customer service and product selection. Financial management of food services, food safety, food sciences, professional practice and quality management will be integrated throughout the program, to best prepare students for the food and nutrition workplace. Instruction will include integrated online, classroom, and simulation opportunities, to provide students with the opportunity to practice their practical skills prior to entering the workforce. Additionally, students will participate in a hybrid placement in food and nutrition management in the final semester of the program to consolidate their learning.
The fundamental responsibility of a student in health sciences is to gain the necessary knowledge and skills to be a competent caregiver upon graduation. As a student preparing to become a health care professional, it is imperative that your behaviours and attitudes reflect the professional and ethical standards that are embraced by your chosen profession. We believe that a value system incorporating high moral and ethical integrity is of vital importance and regard the absence of such values as critical and dangerous to practice. We believe integrity to be a quality that includes sound moral principles, sincerity, honesty and self-respect.
It is expected that all students, faculty, and administration will function within the Standards of Conduct and Professional Practice for the Nutrition and Food Service Management Program at Conestoga College Institute of Technology and Advanced Learning.
Successful completion of the program will enable the graduate to:
- Plan menus to accommodate the nutritional, dietary and medical needs, cultural and religious requirements, and personal preferences of clients.
- Manage handling, preparation and service of food to ensure compliance with relevant legislation, policies, procedures and industry best practices for health, safety, sanitation, quality assurance and client satisfaction.
- Manage nutritional needs of diverse clients in health care and other food service settings in collaboration with or under the direction of health care professionals.
- Support others to work professionally and ethically in accordance with industry, organization and legal standards.
- Monitor relevant local, national and global trends, emerging technologies, changes to legislation and best practices to enhance work performance and inform the management and delivery of food and nutrition services.
- Deliver customer service that anticipates, meets and/or exceeds individual expectations and is consistent with organization standards and objectives.
- Contribute to the hiring, coaching, training, scheduling, supervision and performance management of department staff in accordance with human resources, labour relation, workplace health and safety and industry best practices.
- Apply industry best practices, financial constraints, and principles of social responsibility and environmental sustainability to inventory management and procurement of goods and services.
- Contribute to the analysis of food and nutrition services and operations and the implementation and evaluations of changes, to support continuous improvement.
- Contribute to the planning and administration of budgets consistent with organization objectives and legal requirements for nutrition and food service departments.
- Select and use information and industry-specific technologies to enhance individual work performance and the management and delivery of food and nutrition services.
- Promote food and nutrition services and healthy living to support marketing plans and the general well-being of clients.
- Evaluate personal application of strategies, concepts and values required to enhance quality of life for oneself in both personal and professional settings as a food and nutrition professional.
- Contribute to the overall care of clients of all ages and stages in a variety of healthcare and community settings in collaboration with the interprofessional team.
Program Design – 2021/2022
|Level||Course Code||Course Name||Hours|
|1||COMM1085||College Reading & Writing Skills||42|
|1||DIET1170||Problem Solving in Nutrition and Food||42|
|1||HEAL1095||Introduction to Nutrition||42|
|1||MGMT1650||Professional Practice I||42|
|1||QUAL1135||Sanitation, Safety and Quality Assurance||42|
|1||MGMT1665||Food Service I||56|
| ||Total Credit Hours for this level:||267|
|2||DIET1120||Nutrition Care Across the Lifespan||42|
|2||DIET1150||Fundamentals of Food||42|
|2||DIET1160||Nutrition Care I||56|
|2||FIN1080||Financial Management in Food Services||42|
|2||HRM2010||Human Resource Management||28|
|2||MGMT1680||Counselling & Customer Service||42|
|2||NFSME1000||Elective: General Education (Minimum of 42 hours)||42|
|||||Any course in the subject of General Education Eligibility (2015 onward)|||
|Total Credit Hours for this level:||294|
|3||DIET2050||Nutrition in Aging||42|
|3||DIET240||Nutrition Care II||56|
|3||DIET250||Food and Nutrition Case Studies I||42|
|3||MGMT2140||Food Service II||42|
|3||OHS1320||Safety in the Workplace||14|
|3||NFSME1020||Elective: General Education (Minimum of 42 hours)||42|
|||Any course in the subject of General Education Eligibility (2015 onward)|
|Total Credit Hours for this level:||308|
|4||DIET2160||Food and Nutrition Case Studies II||56|
|4||FPLT2170||Field Placement (Nutrition and Food Services Management)||240|
|4||MGMT2150||Professional Practice II||42|
|4||NFSME1010||Elective: General Education (Minimum of 42 hours)||42|
| ||Any course in the subject of General Education Eligibility (2015 onward)|
|Total Credit Hours for this level:||380|
|Total Credit Hours for Program:||1249|
You can find your program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the School of Health & Life Sciences website. To find these courses, students need to scroll to the 'Program Courses' section.
Pathways and Further Post-Secondary Education Opportunities
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credentials. Pathways are formed through agreements between the Conestoga program and partner institutions. View the transfer agreement opportunities.
There are several different opportunities available to students who wish to continue studying at Conestoga. Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways to help you meet your goals. Conestoga Pathways information is available on Conestoga's website.
Upon successful completion of the program, graduates will be well positioned to manage food services and the nutritional needs of individuals and groups in clinical and community settings in collaboration with registered dietitians and other health care professionals. Career opportunities exist in managing food and nutrition departments in hospitals, long term care homes, retirement homes, correctional facilities, educational institutions, community food service providers, restaurants, food production companies, and other hospitality locations.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website.
Communication and Contact Information
The Program Faculty members are here to support you in acquiring an excellent education, a broad skillset, and the confidence to move out into the workforce upon completion of the program. Ultimately, your success in this program rests on you; however, your faculty are committed to doing their best in supporting you throughout your studies.
To ensure your success in the program, it is important you become familiar with those who are here to support and help you. If you have any day-to-day questions about your program, courses or schoolwork, please contact your Faculty, Program Coordinator, or Chair.Contacting Program Faculty members
When contacting program staff (via email or by phone) outside of class time, your message should include the following information:
- First and last name, student ID #
- Course and semester or level
- Brief description of the reason for contact
- Telephone number where you can be reached
All students are supplied with a Conestoga e-mail address. Communications from program team members will be via your Conestoga e-mail address or posted on Conestoga's online Learning Management System – eConestoga. Official Conestoga communication via e-mail will use only your Conestoga e-mail address. Use only your Conestoga e-mail address when communicating with program team members. Students are expected to check their Conestoga e-mail regularly. You can forward emails from here to a personal email address for notification, but you must respond using your Conestoga email address.
If you are having problems accessing your Conestoga e-mail contact the Information Technology (IT) department at 519-748-5220 ext. 3444 as soon as possible. Students are accountable for ensuring a functioning e-mail account.Program Faculty Member Availability
Students are encouraged to connect with individual Program Faculty members to discuss course work, assignments, or other matters related to their success at Conestoga. At the beginning of your program, a faculty member will explain how you can contact them outside of class time.
Procedures for Meeting with Program Faculty Members
To schedule a meeting with Program Faculty members please contact the individual by email. Meetings may be held virtually or by telephone.
Contact InformationKylie Whyte, Coordinator
Nutrition and Food Service Management
(519) 748-5220 ext. 3944
Dianna Fong-Lee, Interim Chair Health Sciences
(519) 748-5220 ext. 2395
Samantha Rominger, Program Assistant
(519) 748-5220, ext. 2454
Jennifer Shamblaw, Faculty
Nutrition and Food Service Management
(519) 748-5220 ext. 2364
Faculty OfficesFaculty offices are located in the main building (4B area) and students are welcome to see individual Faculty to discuss course work, assignments, or any other issues. Faculty may be available to meet with students face-to-face or over Zoom. As Faculty have diverse teaching schedules, it is best to make an appointment to ensure they are available. Faculty members will endeavour to reply to email messages within 48 business hours.
Telephones for internal use are located outside the entry to faculty workspaces. Beside this phone will be a Faculty directory with extension numbers only. If you have an appointment with a Faculty member, please call to confirm that you have arrived. Please do not enter until you have confirmation that the Faculty member is available to meet with you. If you do not have an appointment, please call the person you wish to meet with to confirm that they are present and can see you. If you do not reach them, please leave a message. In the interest of respecting the work environment for everyone in this area, please do not wander into Faculty workspaces looking for them.
Student Concern or Issues
If any concerns or issues arise during your learning experience, our main goal is to collaborate with students, faculty and staff to resolve situations or concerns quickly and improve and optimize our processes.
1. When a situation of concern arises, inform those involved in a timely manner.
2. Please see the Student Rights and Responsibilities website for further details on informal and formal procedures for the resolution of concerns and issues.
3. Issues and concerns related to a placement site, or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Field Placement" of your handbook.
Conestoga Students Inc. (CSI) and Conestoga College agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
PAC (Program Advisory Committee)
Each program at Conestoga has a Program Advisory Committee (PAC), which consists of industry and academic representatives, as well as current students. The PAC meets several times a year to discuss the future priorities of that industry and any adjustments that can be made to keep the college program.
At the beginning of each academic year, the Program Coordinator will invite students to volunteer on the PAC. Student attendees are important members of the PAC and are expected to be present at the meetings, and prepare and submit a report based on guidelines provided by the Program Coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR). Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved co-curricular experiences at Conestoga College.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Class cancellations due to faculty absence
Faculty may also post any absences on
Class cancellations due to inclement weather
College closure due to inclement weather will be announced on local radio stations and posted on the College's website. A message will be recorded on the campus phone line after office hours.
Personal notifications of class cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive these notifications, students must subscribe to this service. See the Student Portal and select notifications.
Standards of Conduct and Professional Practice
Program Standards for Professional Practice
The School of Health & Life Sciences has been given the mandate to prepare Nutrition and Food Service Management professionals. The Province of Ontario expects the College to graduate Nutrition and Food Service Management professionals who meet the standards that have been established for the profession. Conestoga College Student Guide, Standards of Conduct stipulates college expectations that are to be applied to all programs.
Nutrition and Food Service Management professionals function in independent and inter-dependent environments. It is the direct responsibility of a student to gain the necessary knowledge and skills to be a competent nutrition and food service management professional upon graduation. In the nutrition and food service management industry, professionals may often provide care to clients and patients in an independent nature, without direct supervision. There is implicit trust by the care recipient that the professional is an ethical, moral, and competent person.
As a student of Conestoga College, you are a member of the College community and as such you have received a Conestoga Student Guide that includes Student Rights and Student Responsibilities. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.
It is the expectation of all students, faculty, and administration of Conestoga College that we, as health care practitioners, will incorporate and function within the guidelines of these professional standards of ethical practice.
In addition to all Student Responsibilities found in the Conestoga Student Guide, Nutrition and Food Service Management students have the following obligations:
- Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity,
- Attend class and field placement as scheduled,
- Actively engage in classroom learning processes
- Demonstrate ethical and professional behaviour while attending class, and field placement,
- Protect the integrity of the program and the college
- Maintain the confidentiality of all classroom and field placement experiences, including use of any form of social media, and seek clarification from Faculty/administration when unsure of any of these standards.
As a Nutrition and Food Service Management student, please note that all expectations referred to above and found in the Conestoga Student Guide apply equally to clinical placement experiences and to all work/activities related to clinical placement experiences as they relate to patients, families, and staff, their person and/or property.
Academic Offences and Plagiarism
Academic honesty is expected and required of all Conestoga students. It is critical that you familiarize yourself with the Academic Offences Policy found on the Policies and Procedures page. The Academic Offences Policy provides a detailed description of the following:
- Scope of academic integrity,
- What academic integrity means,
- What types of behaviours constitute a breach of academic integrity, and
- The penalties associated with breaching academic integrity.
Please speak with a faculty member or your Program Coordinator if you have any further questions after reviewing the policy. Please note that maintaining academic integrity is very essential and that it is your responsibility to know the
Academic Offences Policy.
Below are a few examples to help you avoid breaching academic integrity.
- Make sure you recognize information that requires referencing.
- Whenever you refer to material from another source, whether book, journal article, video, newspaper or electronic publications, you must acknowledge your source using proper citations and references. See the Student Success Services website for assistance with formatting and referencing.
- If you work collaboratively with others on an assignment, make sure you do not copy words or ideas from others intentionally or by accident.
- Read the Academic Offences Policy and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
- If you require more information, see the Academic Integrity website.
Copyright – What you need to know
Photocopying and scanning at Conestoga College are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.
Under the terms of Conestoga's Access Copyright, you can photocopy or scan the following:
- Up to 10% of most published works.
- One chapter that is greater than 10%, but no more than 20% of the book.
- One article, short story, play, poem or essay from a book, magazine or journal issue containing other works.
- One newspaper article or page.
- One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work.
- One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.
Cumulative copying consists of copy more than 10% over time. This is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can not copy from this source anymore until the next academic year.
You cannot copy or scan the following:
- Workbooks or study guides that are intended for one-time use.
- Instruction manuals.
- Sheet music and original artistic works including photographs or prints.
- Business cases.
- Full textbooks.
- Any of the items on the Access Copyright Exclusions list.
You can find this information and more on the Copyright for Students web page.
Safe practice is a hallmark of professional practice. It is an expectation of everyone who aims to become a healthcare professional.
There are several policies and procedures associated with practical training that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These policies will be reviewed during your program.
The following basic procedures are outlined for your attention:
- Your safety begins with the use of professional attire and footwear and with your attention to the health and safety expectations that may be identified throughout the college.
- Please help us create a safe and pleasant environment by wiping up spills, ensuring laptop cords do not snake across walking areas, and reporting equipment or facility problems when you notice these.
- Specific dress codes, personal protective equipment and specific codes of behavioural conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training. Follow the direction of your instructors. If you have a placement, your instructor will ensure that you know safe practices and safety precautions and procedures. This includes problem-solving by the instructor and Program Coordinator with the college's Occupational Health & Safety Department as required.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills.
Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.
Professional Conduct - Use of technology
To support a respectful learning environment both in the classroom and in field placements, the use of technology for social networking can only occur during break times, before and after class, and during formal break time in field placement.
Social Media Policy
- As a student and future professional, it is essential to maintain your professional boundaries in all communication, including social media.
According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment.
- Assume the information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, faculty or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the expressed permission of all individuals involved.
- Make sure your on-line name and email reflect professionalism.
- Maintain privacy of all care and service activities when in practical work experiences.
- Do not take or post any pictures while on placement or involved in lab activities.
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from https://www.oct.ca/resources/advisories/use-of-electronic-communication-and-social-media
Cell Phone Policy
Students should respect their instructors, faculty and staff by not using their cell phones for personal use during class time.
Students can not bring their cell phone or technology device(s) into a test or examination, unless required for the examination and approved by the faculty.
In the event of an urgent need to keep your cell phone with you during a test, please speak to your faculty as soon as you enter the examination room.
Cowan Health Sciences Centre
Clinical Lab Dress Code
The Clinical Lab areas of the Cowan Health Sciences Centre (CHSC) include clinical bed labs, the Cross Centre Simulation Learning, the Open Access Lab, and the Nutrition and Public Health Foodservice lab. In order to maintain these as safe professional spaces, appropriate dress must be worn. The purpose of this dress code is to ensure the safety of the student, Faculty, and staff and also to prepare them for the clinical environment. The dress code is designed to comply with infection control procedures, workplace health and safety considerations and professional safety.
All lab areas are covered by this policy for all programs in the School of Health & Life Sciences. Non-compliance with this dress code will result in the person being asked to leave the lab area (if during scheduled lab time, this may result in a missed lab).
Note: Cross Centre for Simulation Learning requires full clinical uniform to be worn. i.e. Family of Nursing/RT: scrubs, Paramedic/Pre-Service Fire: uniform.
- Closed toe, closed heel shoes.
- Hair tied back, if hair is long, then it must be up.
- No rings, necklaces or dangling earrings.
- A pair of studs may be worn; one in each ear
- A plain wedding band may be worn
- A pair of studs may be worn; one in each ear
- Nails should be kept neat and short; artificial nails and nail polish are not allowed.
- No hats to be worn (exceptions related to the Human Rights Code).
- No denim or sweat pants.
- Nametags must be worn.
- Scented products (perfume, scented aftershave, hair products) must not be worn.
- Personal hygiene products such as deodorant should be used but unscented.
- No gum chewing is permitted in clinical, lab or community settings.
- Conestoga College Lab Coat
- Long hair tied back and a hairnet fully covering all hair
- Beard net (if applicable)
- Non-slip shoes
Requests for accommodations of this policy (e.g. for religious or disability reasons) will be considered within the framework of the Conestoga College Policy or Human Rights.
Faculty and/or Clinical Preceptors reserve the right to ask students who do not conform to the uniform policy to leave the clinical, community or lab setting. Time missed must then be made up by the student. Please be reminded that the labs are a clinical setting and, as such, the requirement for proper hand washing/hygiene is in effect.
Clinical Lab Areas: 1F26, 2F06, 2F10, 3F35, 3F36, 3F38, 3F40, 3F45, 3F46
Open Access Lab: 2F18
Cross Centre for Simulation Learning: 2F30, 2F50, 2F34, 2F46
Nutrition and Public Health Foodservice Lab: 1E31
Program Uniform Standards
As a Nutrition and Food Service Management Student, it is important to present a professional manner, particularly when in a placement setting (community or health institution). A professional demeanour and appearance are important in establishing effective working relationships with care recipients and colleagues. As any guest in an agency providing placement experience, it is always important to act and dress appropriately.
Students represent the College while at clinical placement locations and on field trips. As such, it is important that they adhere to appropriate dress codes. Clinical placement locations may have their own dress code, which the student must adhere to. Students should contact the clinical preceptor prior to arriving on their first day to ensure that they will comply with any required dress code. General guidelines have been established to address the issue of professional appearance, as stated below.
General Guidelines for Professional Appearance
- For clothing, dress or plain casual slacks should be worn, no jeans or sweatpants. Long or short sleeved dress shirts, golf shirts, or similar should be worn. Shoes should be closed heel and toe, field placements may require shoes to be non-slip.
- Hair length and style must conform to the rules of the agency. In working in environments with food, hair must be tied back and secured with a hairnet.
- Jewelry must be kept to a minimum and not compromise the safety of yourself, your clients, or the food products you are working with. Clinical placement guidelines may require you to remove facial and ear piercings, as well as rings.
- Nails should be kept short and neat. Guidelines for nail polish and artificial nails must be followed as per the clinical placement area.
- A lab or chef coat is required in lab and may also be required in foodservice environments as part of your field placement. Direction of the placement agency should be followed.
- Scented products (perfume, scented aftershave) must not be worn.
- Personal hygiene products, such as deodorants, should be used but unscented.
- No hats should be worn (exceptions related to the Human Rights Code).
- No gum chewing is permitted in clinical, lab or community settings.
Guidelines for Student Use of Classrooms and Labs
- Proper uniform must be worn in lab spaces.
- Students personal belongings (backpacks, coats, bags, etc.) should be stored in lockers and are not to be brought into the lab space.
- No food is allowed in classrooms or labs.
- Only drinks with spill-proof lids are allowed in classrooms (i.e. not paper coffee cups).
- No drinks are allowed in the lab areas of combined classroom/labs.
- The materials from the lab must remain in the room.
- Students are expected to show respect for the environment and equipment.
- The labs are intended for educational, not recreational, use.
- The rooms are to be left clean after each class (equipment put away, chairs, tables and plinths returned to their proper positions, the sink and tables must be cleaned if needed, etc.).
- Permission must be given by faculty to utilize any of the materials or equipment. Students may book access to lab areas for practice when the room is not in use.
- Lab areas are shared spaces for several programs. Be respectful of other users.
Attendance and Student Success Strategies
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day(s) because of religious beliefs will be given the opportunity to make up the work that was missed or complete alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.
It is your responsibility to:
- Plan ahead and be aware of the dates of all examinations and other course obligations;
- Advise the faculty member that you will be seeking accommodation to observe a recognized religious holiday. You will also make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Program Chair.
- Once a test begins, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by Faculty.
- Any student found cheating during the course of an examination/test will be addressed according to procedures found in Conestoga Student Guide.
- Faculty is responsible to advise as to the material permitted in the testing room. Personal items and learning materials will not be allowed in the testing room unless specified by the Faculty.
- Faculty will advise as to the seating arrangements of students.
- During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as iPods, text messaging, cell phones, translators, will not be permitted.
- Tests that are written in virtual testing environments are not considered openbook unless specified by faculty. While writing virtual tests, students may be required to use a lockdown browser and appear on a webcam for the duration of the test.
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester. Unplanned extenuating circumstances involving the College, the Program, or the Faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled in-class test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans). Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Accessibility Services Office.
The expectation of Health Professionals is that they complete assigned work competently and in the allocated time, or if they anticipate difficulty in meeting deadlines they take responsibility for notifying the appropriate person(s).
The following regulations regarding assignments reflect this belief and are designed to ensure that graduates of the programs meet these expectations.
- Students are required to submit all written assignments on or before the date and time specified.
- Students should anticipate problems that will necessitate an extension of time.
- If an extension of time is required, students may make this request ahead of the assignment due date to the appropriate course instructor. NOTE: An extension of time may be given at the discretion of faculty. An extension will not be given if the request is made on the day the assignment is due.
- Late assignments will be accepted but there will be a 10% penalty for each day late the assignment is late, up to three days. Assignments that are more than three days late will receive a grade of zero.
- All assignments must be completed. A student will not receive a passing final grade until all assignments have been submitted even if the late penalty reduces the points possible to zero. All late submissions must be turned in by noon on Friday before the week of final exams.
- Assignments are to be submitted according to the submission guidelines as outlined by the professor. Assignments may be submitted through eConestoga or as a hard copy and must be submitted in the formats requested by the professor.
Submitting Assignments Outside of Class Time
While assignments should be submitted in class or via eConetoga on the day they are due, if circumstances require that they be submitted outside a scheduled class, the following procedure should be followed:
- Provide an electronic copy of your assignment to the Faculty as per Faculty instructions.
- Contact Faculty by email to alert them that you have submitted your assignment.
- Bring the hard copy of the assignment with an attached copy of the email you sent to the Faculty member to the 4B reception area and submit into the Assignment Drop Box by the Receptionist desk.
Working Together on Group Assignments
Students will often work with their fellow peers on various group assignments/projects throughout the program. Each group member is responsible for ensuring that they have an equal role in the group. All students in the group should review the completed work before it is submitted/presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the Faculty member for assistance prior to due date.
Use of Time between Classes
Students are encouraged to use breaks between classes for personal needs (food, washroom, phone calls, emails, etc.) but also for group work, studying, connecting with Faculty and Field Placement Supervisors, etc.
Faculty Returning Tests & Assignments
In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual Faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Please note that some tests will be returned to students and some may be retained by Faculty. Under no circumstances are students to enter the offices of Faculty or look through papers on a desk without a Faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within 7 days, write a note to the faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the Faculty to discuss the matter,
- Bring pertinent information (assignment, mark sheet, etc.) to the appointment.
General Guidelines for Quality of Written Work
In the Nutrition and Food Service Management program, both in courses and field placement, there are continuous requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet the standard of English required within the profession. Faculty and Field Placement Supervisors will identify students who are having difficulty in this area and will approach them to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.
General Guidelines for Submitting Written Work
For specific course requirements, refer to the Course Schedule and Evaluation Methods information provided on eConestoga. If you are not clear about course requirements, discuss this individual faculty. Students are required to use spell-check and grammar-check to assist with the editing of written work. Student Success Services will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed,
- Single spaced and one sided,
- Submitted using font size of 12 CPI and proper margins,
- Written in a grammatically correct manner (use spell and grammar check),
- Handed in securely fastened with a cover page indicating the course name, Faculty's name, student's name, section and date submitted,
- Handed in at the beginning of class on the designated due date in class, unless otherwise indicated by the Faculty member,
- Handed in using the APA@Conestoga format if references are required.
NOTE: Faculty does not assume responsibility for assignments not given directly to them in hard copy at the beginning of the relevant class course. Students should avoid handing in assignments outside the regularly scheduled class time and should make every effort to hand assignments in to the program Faculty in person.
Student success is important and requires technology to support learning needs. To effectively participate in remote learning and complete class assignments and virtual testing, students in the Nutrition and Food Service Management Program must have reliable internet access and meet the following device requirements:
- A laptop or computer with reliable internet access.
- Microsoft Windows 10 or macOC 10.14 (or higher).
- Webcam functionality and audio capability (speakers and a quality headset/microphone).
Office 365 software (note: the college provides registered students access to free software downloads through the following link.
Academic Progress Through the Program
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the Nutrition and Food Service Management Program;
Program Standards require that students pass all courses in a semester before being promoted to the subsequent semester. The passing grade for Nutrition and Food Service Management vocational courses is 65%.
Reason for Student Progress Being Reviewed by Promotion Committee
Students who fail to meet program standards will be reviewed by the Promotion Committee.
Reasons for presentation at Promotion Committee Meetings include:
- Failure of a theory course and/or practice course.
- Patterns of absence from class or practice, which may affect achieving program standards.
- Excessive accumulated absences from class, lab or practice.
- Failure to follow through on previous Promotion Committee recommendations.
A student who has not met the standards will not be promoted to the next level of the Program. The Promotions Committee may decide such a student should be discontinued or may require the student to complete one or more of the following, or an alternative as deemed appropriate:
- Complete supplemental requirements for course failures (see criteria for writing of supplemental examinations). Following successful completion of supplemental work, the highest course grade that can be achieved is 65%.
- Follow through with counselling (academic and/or personal).
- Follow through with health measures as recommended.
- Complete makeup work for missed learning experiences. Total time lost will be assessed on an individual basis. Additional time may be required to complete program objectives.
- Complete the requirements of Probationary Status.
- Complete compulsory practice remedial assignments.
|Promotion Committee||Grants or denies permission for supplemental work.|
Meets with the student.
Completes the supplemental form with criteria.
Reviews the recommendation of the Promotion Committee.
Submits Supplemental Form and payment to Registrar's Office.
Provides proof of payment of the supplemental fee before the supplemental assessment.
|Program Chair/Program Coordinator/Instructor|
Sets date for supplemental examination.
Notifies student and Registrar's Office of result of supplemental work.
A student that is unsuccessful in a course may be granted the opportunity to complete supplemental requirements.
Criteria for Eligibility to Write Supplemental Examinations
- No more than two supplementals throughout the program and no more than one supplemental per course will be offered.
- For the purposes of determining supplemental eligibility repeating a failed course counts as a supplemental in that course.
- The student must have passed at least one test/exam in the course.
- The student must have achieved a final course grade of 50% or within 10% of the required pass mark, whichever is the higher standard. Therefore, for courses with 65% pass, the student must have achieved 55%.
- There must be no academic misconduct on record related to the failed course (e.g. plagiarism)
A student who attains a course grade of less than 55% for a vocational course will not be offered a supplemental in that course.
In addition, the following will also be considered by the committee:
- Previous academic history,
- Current clinical practice performance,
- Demonstration of professional behaviour,
- Attendance in class, lab, and practice experiences.
- A fee is to be paid to the Registrar's Office for supplemental work.
- If the student is successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade of 65% for the Program.
Students who have been unsuccessful in their clinical placement experience, have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for Academic Probation. Academic probation allows students to be promoted to the next level with a special timetable or with academic conditions. Special timetables and academic conditions are designed as part of written learning contract that the student and program coordinator create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Students who have failed to meet all program standards or who have failed to meet the standards set out in the Conestoga Student Guide and/or the Nutrition and Food Service Management Program Standards and Procedures Handbook involving academic dishonesty, student responsibilities, or unacceptable behaviour, attitude or conduct may be discontinued from the Nutrition and Food Service Management Program.
Students can be discontinued according to the following reasons:
- For failure to meet academic program standards by failing two or more courses in the same semester,
- For violating documented ethical standards of practice,
- For inappropriate behaviour that jeopardizes the study of other students,
- For not adhering to the professional standards of health and ability required for this kind of work.
Students not planning to return to the Nutrition and Food Service Management Program the following semester are expected to complete a Withdrawal Form available from the Program Coordinators, the Registrar's Office, or on the college website.
Prior to transferring to another program, it is recommended that the student meet with the program coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Course Withdrawals, Exemptions and Prior Learning Assessments
Below is information to supplement the information found in the Conestoga Student Guide;
Your Conestoga Student Guide provides detailed information about dropping courses. If you are planning to drop a course, you must do so within the time period. If you have missed that time period, please see the Program Coordinator and they will advise you as to your options. Not attending does not constitute an official dropping of a course and will result in a grade of "F".
If you have completed courses from a College or University that you think may be very similar in content to courses in the Nutrition and Food Service Management Program you may be eligible for a course exemption. (Please note that to receive an exemption, courses must have been completed within the past 7 years and with a mark of at least 60%). If you would like to proceed with a request for exemptions, please contact the Credit Transfer Office for guidance. Please note that exemptions will not be processed until a student is registered in the Program. The exemption process will take some time (two-three weeks), and students should attend all scheduled courses until they receive the exemption as they will be responsible for all material covered in class should the exemption be denied.
If you feel you have acquired the knowledge and skill presented in a specific course (including field placement) without taking that course in an academic institution, you may wish to investigate Prior Learning Assessment (PLAR). Please consult a Continuing Education Calendar, available at the Conestoga website, for details.
Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide. It is recommended that students begin this appeal process by first meeting with the Faculty and/or Program Coordinator and/or Program Chair.
Clearance of Academic Deficiency
Please refer to the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency. Please note that following the end of semester, contact with any student eligible to write a supplemental will be made either by phone or email. A specific date, time and room number will be given to each student. If a student does not respond to this contact, the student forfeits the opportunity to write a supplemental test. The maximum number of supplemental opportunities during the program is two per student.
Readmission To the Program
Only one opportunity for readmission following discontinuance will be offered. Acceptance is not guaranteed and is dependent on seat availability and academic status.
Students are required to apply for readmission when they have been absent from their program for one semester or longer unless an Intention Form has been completed (returning students only), or when the student has withdrawn or been discontinued. Upon readmission, students are placed into the current program of study which determines graduation requirements. Students are subject to the college and program policies and procedures in place at the time of readmission.
Students applying for readmission to Level/Semester one must do so through ontariocolleges.ca. Students applying for readmission to a level beyond Level/Semester one must do so using a Conestoga College Program Application Form. Applicable fees will be charged.
The application for readmission will be reviewed based on the student's academic eligibility, program readmission requirements, and space availability. The student will be informed in writing of the decision.
For additional information, refer to the Readmission Procedure found on the college website.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
- Log in to the Student Portal,
- Click on the "My Courses" tab,
- Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their program coordinator/academic advisor prior to dropping a course.
Special Timetables/Adding Dropped or Failed Courses
Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the Student Portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the College. Dates, times and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester. Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.
Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the winter, spring, and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.
General Education / Interdisciplinary Electives
School of Interdisciplinary Studies
The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, diploma General Education and degree Interdisciplinary elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Process for resolution of student concerns
To resolve any concerns that may arise during a course, field placement, or relating to the overall program, students are encouraged to resolve issues or concerns informally at the program level before proceeding to a formal appeal.
If attempts have been made for a resolution, yet no satisfactory outcome was reached, students are encouraged to refer to the Policies and Procedures page, and to follow the procedures outlined under the
"Academic Dispute Resolution and Appeal Procedure".
Maintaining Student Files
- Official records of each student's education are maintained electronically by the Registrar.
- Administrative records related to your experience in the program are maintained to demonstrate compliance with external and college requirements. The information is as follows:
|Student Information (if applicable)||File Location and Student Access||Retention|
Pre-Placement Health Requirements
In H.S Trax, by individual student access, accessed through My Conestoga
Acknowledgement of WSIB understanding.
Student Consents signed on admission electronically.
- Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
|Student Information||File Location and Student Access||Retention|
Documents related to academic progress
|For 1 year following graduation or as required by accrediting body.|
|Records of Competency Attainment||As above.||As above.|
Documents related to areas of concern
|As above.||As above.|
- Students may review the contents of their academic file by:
- Requesting this in writing to the Program Coordinator.
- Reviewing the file in the presence of their Program Coordinator.
Work-Integrated Learning Experiences
Student Consent Forms
Students are required to complete program specific consent forms if applicable. To access the forms, students need to visit the WIL Document Services Community in myConestoga and see Consent Forms tab.
Work-Integrated Learning (WIL) Placement Guiding Principles and Policies
- Students are responsible for completing all of the required hours of WIL placement to successfully complete this program. All financial costs related to the placement are the responsibility of the student.
- It is the responsibility of the student to be familiar with all aspects of the WIL placement process, including course outlines, policies, WIL placement requirements, and the evaluation package.
- Students will be given the opportunity to request that their placement be carried out in a special setting or at a particular institution. Every effort will be made to meet student preferences when assigning placements, however, requests may not always be met. In order to fairly distribute WIL placement sites among students, a lottery system where student's names are drawn at random will be used to assign clinical placement sites according to preferences.
- Students are responsible for independently arranging and financing any housing and transportation costs for placements. The majority of WIL placement locations will be within the Regional Municipality of Waterloo, however, some placements may be further away. There are no guarantees that all locations will be accessible by public transportation. All efforts will be made to assist students by placing them in locations that will not put undue stress on them. However, all students should realize that they are responsible for arranging their own transportation to the facility in order to fulfill the requirements of WIL placement.
- Students are not allowed to arrange their own placement, however, if there is a facility that you know is interested in having students, contact the WIL Placement Coordinator to let them know. The WIL Placement Coordinator will consult with the location if appropriate, using proper procedures, to assess whether or not the location can be confirmed as a student placement.
- Students are responsible for making their own arrangements for parking at the College or placement agencies and for paying for parking fees.
- Every effort will be made to confirm placement locations as well as times as early as possible. Given the limited number of placements, students must be prepared for changes even up to a few days before the placement starts.
- WIL placement is a pass/fail course. Students will be continuously monitored and evaluated by their clinical preceptor. If the student and/or preceptor feels that their clinical performance is unsatisfactory, they will consult with the WIL Placement Coordinator immediately. Problem areas will be identified, suggestions for improved performance will be outlines, and alternative solutions will be explored towards the goal of improved performance during the remaining time in placement.
WIL Placement Hours
Leaving or failure to show up at the WIL placement site without communicating with the placement facility or Placement Coordinator is a serious infraction of personal ethics and is considered abandonment of one's professional responsibilities to the patients and facility. The student will receive a failing grade in the WIL placement and will not have the option to re-enter the program.
The following expectations for the completion of placement hours are in place:
- Students are expected to work their full shifts as assigned by their WIL placement preceptor and to complete the attendance log. The length of a shift may vary from placement to placement. Students who are absent from placement are required to notify both the facility where they are placed and the Placement Coordinator at the College prior to the start of their shift that day.
- In the event of inclement weather or illness, the student should make a judgement in consultation with the Placement Coordinator as to whether the shift should be discontinued. Note that even if Conestoga College is closed, clinical sites may remain open. If the clinical site remains open, the student is expected to attend if they can travel safely.
- Students are required to make up any missed time from placement in full or half day blocks. Students incurring four or more absences (full or partial days) must meet with the WIL Placement Coordinator at the College to review the situation and develop a plan for completion of placement. Students may be required to produce written documentation, such as a doctor's note, to validate their reasons for absence.
- Students who have not completed all required hours or learning requirements by the end of the semester may be eligible for an incomplete. This would be negotiated with the Placement Coordinator in consultation with the placement site. If the incomplete is approved, the student may be granted an extension to return to the placement and complete outstanding items. Specifics about the terms will be outlined using the College's incomplete form.
Pre-WIL Health Requirements
Mandatory work-integrated learning (WIL) health and safety requirements must be completed by students prior to student WIL experiences. Successful WIL completion is required for students to progress to program completion. To qualify for WIL experiences, students must present the following by the deadline indicated on the WIL requirements package which will be distributed in class at the end of year one:
- A complete immunization record including MMR, Tdap, Varicella, Polio, and Hepatitis B. Covid-19 immunizations are strongly encouraged, as this may be a requirement of your WIL site. Seasonal flu vaccination is required during flu season (October - March).
- TB Testing: Evidence of current 2-step or previous 2-step + current 1-step if more than one year has passed since 2-step testing
- Standard First Aid and CPR - Level BLS
- An annual Police Check including Vulnerable Sector Screening (VSS). Police Checks must be clear of any unpardoned criminal offences. An unclear criminal record may result in the inability to participate in WIL experiences which will jeopardize progress in the program. Acceptance for WIL is at the discretion of the agency; some agencies may request students to provide a VSS completed within six months of WIL start date.
- Students will be required to complete a Food Handler Certificate.
- In addition, students are responsible for the costs associated with respirator fit testing required for clinical practice.
Safety in the Workplace Course (OHS1320)
All students who participate in unpaid work-integrated learning (WIL) experiences during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on WIL. The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to WIL experience sites and will consent to their workplace insurance coverage.
Prior to your first WIL experience, you must electronically sign a Declaration of Understanding of WSIB Coverage related to Unpaid Clinical placements indicating you understand that WSIB coverage will be provided through the Ministry of Colleges and Universities (MCU) while you are on training WIL experiences. This Declaration will be placed in your student file.
It is your responsibility to ensure that the Declaration of Understanding for WSIB Coverage has been electronically signed, in the Safety in the Workplace Course - OHS1320, and visible on your H.S. Trax home page to be eligible to attend your WIL experience.
Concerns Regarding the Safety of the Work Environment and Concerns Regarding the Safety or Quality of Care of the Residents/Clients
Students will be provided with an Orientation to their placement site of the first day of their placement. This Orientation may include details of the placement agency's policies and procedures with respect to concerns by students about the safety of the work environment and/or the safety of the residents/clients.
If a student has any concerns about the safety of the work environment or the safety or care of the residents/clients the student must raise these concerns firstly with their Placement Coordinator, unless the policies and procedures of the placement site as explained in the Orientation require the student to report such concerns to a designated person at the placement site first, in which case the placement sites policies and procedures are to be followed.
Concerns should be raised immediately if they are judged by the student to be of an urgent nature (e.g. immediate risk to the students or residents/clients, suspected elder abuse) or at the end of the students shift if they are judged to be of a less urgent nature. Concerns brought first to the placement agency, if required by the policies and procedures of the placement agency, should also be communicated to the Placement Coordinator at the first opportunity.
Placement experiences provide the opportunity to demonstrate and enhance your learning in the practice environment. These placements have been organized by your Program in partnership with the organization where you have been placed.
The following procedures have been developed to make it easier to identify and address any concerns or issues regarding your safety or the safety and care of clients that may come up during the placement in a way that supports both a solid learning experience and a constructive partnership with the placement site.
- Students will be provided with an Orientation to their WIL site on the first day of their WIL placement. The Orientation may include details of the WIL site's policies and procedures related to communication about the safety of the work environment and/or the safety and care of patients/residents/clients.
- If a student has any concerns about the safety of the work environment and/or the safe/appropriate care/service for clients:
- The student must immediately report these concerns to the College individual associated with the WIL placement (Clinical Instructor, Faculty responsible for your WIL placement, WIL placement Supervisor).
- The Clinical Instructor/Responsible Faculty/WIL Placement Supervisor will discuss this concern with Site Management.
- For concerns of a serious nature (e.g. concerns impacting a total student group; a serious care/service situation), the Clinical Instructor/Responsible Faculty/WIL Placement Supervisor will discuss the situation with the Program Coordinator and, potentially, the Chair. The Coordinator or Chair will immediately contact WIL site management to determine next steps.
Should facility policies require that WIL students report safety or care/service concerns immediately to WIL site management, the student should report to the Clinical Instructor/Responsible Faculty/WIL Placement Officer immediately afterward.B. Reporting of Incidents of Student Injury during a WIL Experience
- Should students experience a personal injury of any kind, this must be reported immediately to the WIL Placement Employer and Clinical Instructor/Responsible Faculty/WIL Placement Supervisor. The WIL Placement Employer will provide first-aid that may be necessary, including arranging for transportation to emergency medical services if required. The Clinical Instructor/Responsible Faculty/WIL Placement Supervisor will notify the Program Coordinator and Chair and complete an Unpaid Work/Education Placement-Accident Report (UWEP-04) and will send this to the College's Occupational Health & Safety Office. Where necessary, the Occupational Health & Safety Office will complete a WSIB 7 form, a Letter of Authorization to Represent Placement Employer and a Work/Education Placement Agreement Form.
In Situations of Possible Injury to Clients during a WIL Experience or Student Damage to Facility Property
- Should students be involved in care/service situations where there the care/service results in a potential concern/injury to patients/residents/clients of the WIL placement site, this concern must be immediately reported to the WIL Site in order that care can be given. This situation must also be reported immediately to the Clinical Instructor/Responsible Faculty/WIL Placement Supervisor. The faculty member will discuss this immediately with the WIL placement site and ensure that an incident report is completed. The faculty member must also inform the Program Coordinator and the Department Chair for a discussion of program expectations and implications. It is the responsibility of the Chair to ensure that all documentation is obtained regarding the incident and to inform College officials accordingly.
- Should students be involved in situations where there is alleged damage to resources/physical property at the WIL site, this concern must be reported immediately to the WIL Site and to the Clinical Instructor/Responsible Faculty/WIL Placement Officer. The faculty member will inform the Program Coordinator and Department Chair for a discussion of program expectations and implications. It is the responsibility of the Clinical Instructor/Responsible Faculty/WIL Placement Officer to complete an incident report with the Chair accountable to ensure all documentation is obtained and to inform College officials accordingly.
Student Placement Responsibilities
Prior to departing to WIL placement sites, it is necessary that each student shall have:
- Demonstrated professionalism as required for future health care professional,
- Satisfactorily completed all required courses in each semester of the Nutrition and Food Service Management Program,
- Shown proof of all Pre-WIL health requirements, as outlined above,
- Completed all required WSIB insurance forms,
- Obtained appropriate clinical clothing, according to the guidelines described previously in the Program Handbook, as well as in accordance with guidelines outlined by the facility at which they are completing placement,
- Contacted their preceptor at the WIL placement site to understand obligations with respect to hours, attendance, professional behaviour, confidentiality and dress code,
- Attended all in-class field placement preparation sessions,
- Reviewed and made note of all placement evaluation methods, including performance goals, learning objectives, and mid-term/final evaluation forms.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local businesses, industry leaders, and generous donors. To be considered for an award, complete the General Application form available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students’ email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). For more information, visit Student Financial Services.
Awards Available for Nutrition and Food Service Management 2021/2022
Students who have questions about any of these awards should speak with their Program Coordinator. Please watch your college email for information from the Financial Aid office concerning application deadlines, processes and eligibility. You may obtain information about other school wide awards and scholarships from Financial Aid. You can find the General Awards Application by clicking here.
* Note: All awards correct at time of print, but are subject to change.
|Award Name||Estimated Amount||Year or Level||# of Awards||Criteria||Selection Process||Presented At:|
|Partners Enhancing Practice - TD Awards||$125||Grad|
Inquisitive nature and curiosity about other professions
Understand the roles of others
Thinks carefully about the plan of care and engages other disciplines in that care
Accountability for their actions and communicates information and action accordingly
Demonstrates professionalism and safe patient practice
Demonstrates leadership and engagement in school wide inter-professional initiatives
Demonstrate financial need
|Nominated||Partners Enhancing Practice Ceremony|
|Canadian Federation of University Women||$500||Year 2||4||75% +, female registered in Yr. 2, demonstrate financial need, intellectual achievement and promise||Apply||Financial Aid|
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2021
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.
For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class. Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.
For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
|Last Revised||By Whom|
|June 9, 2017||Jillian Grant|
|June 9, 2018||Wendy Dunbar|
|July 8, 2019||Julia Rodricks|
|July 13, 2020||Beth Davidson|
|July 9, 2021||Beth Davidson|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.