Health Care Administration and Service Management
2019/20 | Conestoga College
Program Code: 1449
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
Welcome to Conestoga!
This program handbook has been designed to provide you with information specific to Health Care Administration and Service Management #1449. It is a companion document to the Student Guide.
Executive Dean, Workforce Development, Continuing Education, and Online Studies
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Executive Dean, Workforce Development, Continuing Education, and Online Learning
Conestoga College Institute of Technology and Advanced Learning
(519) 748-5220 ext. 3221
Chair, Workforce Development & Part-time Studies
Sheila McGlashan MA (Ed)
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2399
Academic Manager, Workforce Development & Part-time Studies
Danna Ferrarese, M. Ed., MLIS
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 3197
Conestoga College Institute of Technology and Advanced Learning
Doon Campus, ATS Engineering Complex, Room 100
(519) 748-5220 ext. 2391
Contact information for this faculty will be provided on the first day of related courses.
Waterloo Campus Locations
This program is also offered at the Waterloo campus.
Students who are completing the Health Care Administration and Service Management program at the Waterloo campus must note that the information within this guide is specific to the Doon campus. Services and contact information may vary for the Waterloo campuses. To find out more information about the services offered at the Waterloo campus please contact your on-site representative.
The Health Care Administration and Service Management program will provide those with health-care credentials with leadership theories and practical applications specific to the health-care environment. The curriculum is geared toward providing a wide base of professional skills in a health-care context such as finance, communication, human resources, leadership, operations, and critical thinking.
Students can find their program design on the Student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester.
Students can also view courses for the most current program design for this academic year on the Conestoga College website for Health Care Administration and Service Management - #1449. To find these courses, scroll down the page to the 'Program Courses'.
Program Learning Outcomes
- Create managerial correspondence and reports accurately by specified deadlines using available computer technology and professional writing standards.
- Assess the components of the Canadian and Ontario health care systems and the external environmental factors affecting the management of health care organizations.
- Analyze laws, regulations, court decisions, and health policy that impact health care organizations and health services delivery.
- Critically examine ethical choices, values, and professional behaviour issues and make recommendations that inform health care management roles/decision-making.
- Analyze health care organization operations in order to advise on continuous improvement and problem solving.
- Integrate data, critical thinking, and effective decision-making skills to support strategic and operational goals.
- Appraise management strategies related to human resources, human relations, and organizational culture and environment.
- Contribute to the strategic decision-making of a health care organization by applying basic financial management concepts.
- Use current technologies to support an organization's operational objectives.
- Apply principles of operational planning, project management, and quality management to support health care operations.
Program Information and Requirements
Successful students will:
- Attend classes on time.
- Wear appropriate business attire when required.
- Report an absence before class begins through standard communication methods by logging in to the student portal or eConestoga.
- Obtain from classmates and/or eConestoga any assignments or notes that were missed.
- Be prepared for class, ready to ask/answer questions and participate in classroom discussions.
- Submit assignments on time that are business professional adhering to instructions.
- Maintain academic integrity on all assigned work and tests/examinations.
- Behave in a polite, ethical, professional, and respectful manner toward all faculty, students, employers, and colleagues both on and off the campus.
- Communicate effectively in English: reading, writing, listening, and speaking.
- Ensure all emails sent to other students, faculty, or staff are written in professional business language. Abusive/inappropriate language will not be tolerated.
- Be a positive ambassador for the program and the college.
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga.
Required Supplies and eText
This program has been designated as an eText program. Please access details on the program specific webpage.
For students where eText does not apply, any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course.
Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and is the course schedule. Students are expected to review these documents on a regular basis and note all key dates and deliverables. An instructional plan may change with Chair approval.
Practices within the Classroom
- Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails within a 48-hour period during business hours.
- Ensure course outcomes are covered in the assessment method.
- Attend and participate in lectures, presentations, group work, field trips, or other activities related to the course/program.
- Adhere to all deadlines for assessed items, and write final exams as indicated on the schedule
- Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.
- Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
- Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide required documentation.
- Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
- Check Conestoga email on a regular basis.
Electronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Unauthorized devices in a testing situation will result in an academic offence.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
Students who are registered with Accessibility Services and have accommodations for approved electronic devices are permitted to do so with the faculty's knowledge.
Students can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination or assignment due date.
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to course grading:
- The minimum passing grade for certificate courses is 55%, unless otherwise indicated on the course outline.
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
- Students who are permitted to write a supplemental exam in a certificate course will receive a maximum grade of 55%, if the supplemental is passed. If the supplemental is not passed, the failing grade will be retained.
Academic Integrity means acting fairly and honestly when engaging in academic activities. Please review Conestoga’s Academic Offences Policy and Procedure. Academic Integrity is expected and required of all Conestoga students. Students are responsible for personally maintaining control of their own work at all times, so that breaches of this policy are less likely to occur. Failure to maintain academic honesty will not be tolerated, and students found guilty in any way will be disciplined in accordance with the policy. The penalty levied for an academic offence is listed under the academic offences procedure link above. Examples of plagiarism may include but are not limited to:
- The work submitted or presented was done, in whole or in part, by an individual other than the one submitting or presenting the work.
- Parts of the work are taken from another source without reference to the original author (i.e. copying a paragraph, a page, a sentence, and/or someone's ideas).
- The whole work (i.e. case study, essay, business plan, etc.) is copied from another source or person.
- A student submits or presents work in one course, which has also been submitted in another course, (even though it is the students original work) without the knowledge of/or prior agreement of the faculty involved.
While it is recognized that scholarly work often involves reference to the ideas, data and conclusions of other scholars, intellectual honesty requires that such references be explicitly and clearly noted.
Cheating gives an unfair advantage to the student over classmates and misrepresents that student's ability. There is a societal expectation that a standard has been met upon graduation and that the graduate is capable of meeting the expectations of the employing organization.
Cheating harms the student's reputation and learning. Grades obtained in the completion of the student's program must reflect their achievement and demonstrate ethical behaviour. Any student who helps another student to cheat is just as guilty of cheating as the student they assisted. Unacceptable behaviours in these circumstances include, but are not limited to:
- Using materials or electronic devices not authorized by the person giving the test.
- Collaborating with another student during a test without permission.
- Falsifications of an exam record or report.
- Knowingly using, buying, selling, stealing, or soliciting contents of an exam or any assignment.
- Taking a test for another student or permitting another student to take a test for one's self.
- Attempting to bribe a faculty member to obtain a passing grade, or better grade on an exam or course.
The penalties for all forms of plagiarism will be enforced as per the Conestoga College Academic Offences Policy. Faculty may require assessments to be submitted to drop boxes which scan for plagiarism.
For more information and academic offence resources, please visit the Library Services Website.
Academic AssistanceStudents are advised to seek academic assistance directly from their faculty, Coordinator or program administrative contact if concerns arise. Students are also encouraged to access the various support services available that will enhance their learning experience at Conestoga College. For further academic and student assistance please review the links below:
- Aboriginal Services
- Accessibility Services
- Conestoga Students Inc.
- Career Hub
- Counselling Services
- Medical Care Centre
- Learning Services and Support
- Library Services
- Student Engagement
- Student Financial Services
- Student Rights and Responsibilities
Student Representation – Conestoga Students Inc. (CSI)Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website. Please note: Continuing Education courses may have different start dates and exam dates for courses.
Students also have access to review their start/end date and the drop/refund deadlines through their Student Portal under the 'My Courses' tab.
Bad Weather Conditions and Testing
If the College is closed due to extreme weather, all evaluations to be administered during a regularly scheduled class will be postponed until the next class.
If the College is closed due to extreme weather at the end of a semester where evaluations are scheduled, the examinations scheduled for that day will be added to the end of the semester, which may result in the extension of the semester, past the posted academic dates.
Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the evaluation. The notice must be provided by Conestoga email prior to the time of the scheduled evaluation. Students who fail to provide this notice will receive a grade of zero. Students must make arrangements to write the evaluation immediately upon their return to the College.
Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes, will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information)
The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widely within the region. Always exercise your best judgement with respect to travelling during extreme weather, based on your individual circumstances. Public transportation, where appropriate, may be the safest option.
During a student’s academic career, there may be occasions when the student’s performance results in a failing grade for a course. Conestoga grants students the opportunity to raise this grade to the minimum passing grade under specific circumstances. The supplemental may be comprehensive in nature or require the student to repeat failed parts of the course. Students must meet the criteria listed in the Clearance of Academic Deficiency Policy to complete a supplemental evaluation. A student who completes a supplemental and receives a passing grade (55-100%) will have their final grade changed to a pass grade of 55%. Those students who do not pass the supplemental evaluation will retain their original grade. Students will have to pay to retake the course to achieve a passing grade. It is the student’s responsibility to verify with their faculty to determine their eligibility for a supplemental. Information related to the time and date of the supplemental evaluation will be emailed to the student though their Conestoga College email account.
Supplemental Exam Rules
The student must request a supplemental opportunity within 5 working days after the final grade is posted for the course. It is the student’s responsibility to demonstrate that the eligibility requirements are met. Students must fill in and complete the supplemental form (RO479) and pay the supplemental fee as established by the Registrar’s Office. Once this form is complete, please contact your faculty and/or program administrator. Supplemental evaluations will be administered within a timeframe established by the academic team. If the student is required to do the supplemental work, a member of the academic team will establish and communicate the deadline and the conditions under which the work needs to be completed.
Criteria for Supplemental Exams
As per the current college policy, a supplemental evaluation will NOT be granted for a course in which a student has received an academic offence.
Criteria for Eligibility Includes:
- Final course grade is within range for eligibility
- No academic offence(s) in the course
- Student attendance is in line with program expectations
- Evidence of passing at least one major evaluation in the course – passing of group evaluations may not be sufficient to qualify for a supplemental
- Maximum number of supplemental per semester/program – 2 per semester
- *** Some exceptions will apply, i.e. block style program designs
The supplemental exam process is documented in the Clearance of Academic Deficiency Policy.
Academic Standing and Promotion
Students are required to successfully pass all courses by meeting the specified minimum requirements, as stated in each course outline, in order to continue with the program.
Attendance in all classes is strongly recommended and is required for completion of any in-class evaluations. Courses that are delivered in a classroom or lab setting, as opposed to online, will discuss theories and concepts that all students are responsible for, regardless of their attendance. This section is in addition to the College Attendance at Evaluations section in this handbook.
Absence for Other Reasons
Request for leaves of absence to attend to family illness, death or family problems will be considered. These requests will be submitted to faculty who will consult with the Program Administrative contact as required.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Administrative contact to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.Other Absence(s)
Student absence(s) must be supported by formal, original documentation.
Students are permitted by Conestoga Religious Holiday Policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate evaluations.
Conestoga recognizes all religious holidays as defined by the College Employer Council .
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all evaluations and other course obligations;
b. Advise the faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing to your Program Administrative contact within the first three weeks of the semester and prior to the date of evaluation that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Class Cancellations due to Faculty Absence
Faculty, who are absent, may or may not be informing students of class cancellations through college email and/or eConestoga in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work.
AwardsVisit the Financial Aid and Student Awards Office on Conestoga's website for more information.
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only. Therefore, college email must be used to contact faculty or other students.
If there are any issues accessing college email, please contact the IT department at: firstname.lastname@example.org or by telephone at 519-748-5220, ext. 3444 (24/7 support). For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo). Faculty will not respond to emails from non-Conestoga email addresses.
Students should consult their faculty/Coordinator/Program Administrative contact prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab. Students are able to drop all courses but the last one on their own, as that would be considered withdrawing from the program.
Withdrawal from Program
Voluntary withdrawals from the Program are supported from an academic perspective. Students assess their own capabilities in meeting the academic requirements of a program and decide to withdraw. Extended personal leave of absence could result in a student's withdrawal from the program due to the loss of study time. Financial constraints may be a necessary reason for program withdrawal. For these and other reasons, voluntary withdrawals are approved and supported with the option of re- applying for admission. Requests for voluntary withdrawals from the program will be approved by the Program Chair. The student will initiate the withdrawal by informing the Program Chair of their intention to withdraw from the program.
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office. The Credit Transfer Policy and Procedure are available on the college website. For more information, visit the Credit Transfer & PLAR page.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, education (informal/formal), non-formal learning or other life experiences. Prior learning must be measured to meet the required course outcomes and grading standards. This policy applies to candidates who wish to earn academic credit for a course in acknowledgement of significant life and work experience. PLAR is not to be used by registered Conestoga students for the clearance of academic deficiencies and/or to improve grades. Students must be at least 19 years of age or have an Ontario Secondary School Diploma (or equivalent) to be eligible to apply for PLAR. For more information, refer to the PLAR policy and procedure. Questions regarding PLAR may be sent to CreditTransfer@conestogac.on.ca.
There are a number of different opportunities available to students who want to continue studying at Conestoga. For more information regarding program-specific pathways contact your program coordinator or administrative contact.
A student may be discontinued from the School of Workforce Development for either academic or non-academic reasons, as set out in the Discontinuance Policy and Procedure. Discontinuance decisions for academic reasons are made at the end of each semester. A student with outstanding failed courses in their current program could be discontinued from full-time studies.
Students upon completion of all academic requirements in their program of study, including co-op placements if applicable are eligible to graduate. Students need to inform the registrar's office if they are attending convocation ceremonies. Convocation ceremonies are held in June and November of each academic year. Certificates are generated and mailed out to all successful graduates within six to twelve weeks of the program completion date.
Program Advisory Committee (PAC)
Program Advisory Committees (PACs) and Consortia provide the necessary link between Conestoga and the community it serves. PACs and Consortia operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Training Colleges and Universities (MTCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
This program is delivered in an accelerated block style format. Block style format provides for each program course to be delivered in a specific sequence one course at a time.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: Quick-SAT and Full-SAT. The Quick-SAT is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the academic manager to be shared with the faculty member. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Refer to the Student Guide for facility information, including hours of operation and closure practices.
Full-time courses at Conestoga are typically delivered during the following hours:
- Monday to Thursday, 8:00 AM to 8:00 PM
- Friday, 8:00 AM to 6:00 PM
In some instances, classes will be scheduled outside of this time frame to accommodate course, program, and college requirements.
Refer to the Student Guide for Conestoga’s Safety and Security Services and procedures.
Policies and Procedures
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".
Students are advised to review and comply with all policies and procedures, including the following:
- Academic Credential Procedure
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Academic Recognition Policy
- Clearance of Academic Deficiency Policy & Procedure
- Co-operative Education Policy
- Discontinuance Policy & Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Graduation Requirements and Convocation Procedure
- Program Withdrawal and Refund Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfill and enforce these standards.
General Education / Breadth Electives
School of Liberal Studies
The purpose of diploma General Education electives and Degree Breadth electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, diploma General Education and degree Breadth elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email, or documented on an interview record and signed off by both faculty member and student.
- Tests will be made up in the Conestoga Test Centre in the following week, or by individual arrangements with course faculty member.
- If the evaluation is to be conducted in the Conestoga Test Centre, students will be asked to show their ONECard* before permitted to write the test.
* Students taking part-time courses or in programs where a OneCard is not provided may be asked to show alternate ID.
Program Handbook Revision Log
|Revision Date||Summary of changes|
|01/07/2018||Original handbook creation.|
|06/2019||Updated per CCQI.|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accomodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com or calling 519-748-5220 ext. 3232.
Exceptions for non-accessiblity focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accomodations rests with the program chair.