Reception and Customer Service
2022/23 | Conestoga College
Program Code: 1491
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and Academic Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly, and students must check their program handbook for the current edition.
This handbook must be read in conjunction with general information about Conestoga College found on the website and in the Student Guide. The information in the Student Guide and on the college website applies to all students, regardless of program.
The Student Guide provides details regarding Student Services, Safety and Security, Student Rights and Responsibilities and more.
We are proud of the quality programming we offer in order to meet workforce development needs in our community and beyond. We work with industry representatives in order to provide timely, employment-ready training options for all of our students.
I wish you the best in your studies and encourage you to contact us if you have any questions about the program.
Executive Dean, Health & Life Sciences, Workforce Development, Continuing Education & Online Learning
Program Staff Contact Information
Executive Dean, Workforce Development, Continuing Education and Online Learning
Dean, Workforce Development, Continuing Education and Online Learning
Manager, Continuing Education
College Email Communication Requirements
College email must be used to contact faculty, Chair, academic support, etc. The information within the email must be kept professional. Students are required and expected to check their college email regularly. All students are assigned a college email during their active time at Conestoga College.
Please note that eConestoga email is course specific only. Therefore, college email must be used to contact faculty or other students.
If there are any issues accessing college email, please contact the IT department at: email@example.com or by telephone at 519-748-5220, ext. 3444 (24/7 support). For further assistance, access the help desk located outside of door 3, or the IT department in room 1E12 (Doon) or 2B21 (Waterloo). Faculty will not respond to emails from non-Conestoga email addresses.
In just 30 weeks, graduates of the Reception and Customer Service program are
prepared to assume roles in a front desk or customer service role. You will
develop the skills and strategies required to interact with customers in a
professional and appropriate manner in a diverse business environment. This
Ontario College Certificate program prepares you to use various office equipment
and technologies, while gaining hands-on experience in customer engagement,
scheduling appointments, document system maintenance, and purchasing and
inventory management. Through a variety of projects, case studies and
interactive learning opportunities, you will develop the workplace interpersonal
skills needed to support all phases of your career. A field placement is
included; allowing you to translate theoretical knowledge from the classroom
into applied practice in a workplace setting.
Program Learning Outcomes
- Employ customer service strategies, practices, techniques and technologies for reception and front office administration to perform various required tasks specific to the role both individually and as part of a customer service team.
- Build rapport with customers and team members using relevant communication styles and strategies to provide professional customer care.
- Manage various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care.
- Support business needs specific to the role using the IT tools available to produce documents, electronic communications, spreadsheets and presentations.
- Evaluate career-related personal values, strengths, and opportunities to support career goals and the development of a personal and professional career plan.
- Employ professional workplace behaviours to locate and maintain work in a variety of environments and successfully manage workplace expectations.
- Adhere to workplace laws, organizational structure, and ethics that impact job maintenance and employee rights and responsibilities.
Timetable ChangesStudent requests to change or modify timetables are not permitted. Program administration may adjust timetables to accommodate for statutory holidays, room changes, faculty availability, etc. If timetable changes occur, students will be advised. For more information, please speak to your Program Administrator.
It is the student's responsibility to be aware of various important academic dates throughout the year. These academic dates are posted on the college website.
Please note that Continuing Education courses and Apprenticeship programs may have different start dates and exam dates for courses.
Students should consult their faculty/Coordinator/Program Administrative contact prior to dropping a course on the Student Portal. Dropped courses will appear as "W" (withdrawal) on transcripts if the student withdraws before the deadline date. If the course is dropped after the deadline, the student will receive an "F" (fail) on their transcript.
Students can drop a course on their own from the Student Portal, under the 'My Courses' tab. Students are able to drop all courses but the last one on their own, as that would be considered withdrawing from the program.
Credit Transfer, Pathways & PLAR
Conestoga recognizes you may have formal post-secondary education that may allow you to enter a program at an advanced level or provide for individual course exemptions. To ensure your credits are eligible for transfer, please contact our Credit Transfer Office at: firstname.lastname@example.org.
The Credit Transfer Policy and Procedure are available on the college website.
For more information, visit the Credit Transfer webpage and the PLAR webpage.
If you are currently a Conestoga student and want to continue studying at Conestoga, there are a number of different pathway opportunities available to you.
Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways, to help you meet your goals.
Conestoga College has articulation agreements with many domestic and international institutions. These agreements allow students to transfer into a specific program with advanced standing. Students must meet the academic requirements stated in the agreement.
For more information regarding pathways at Conestoga, contact the Credit Transfer Officer at 519-748-5220 ext. 2166.
General Education ElectivesStudents are required to complete General Education elective courses as part of their program requirements. General Education elective course requirements are listed at the bottom of the progress report, which is found on the Student Portal under My Courses. The progress report indicates the level/semester in which the course must be taken. Students are responsible for adding General Education electives into their schedule for the designated semester. Eligible courses are posted each semester by the School of Interdisciplinary Studies on the College's elective website. For more information and to view the current elective course offerings, visit https://www.conestogac.on.ca/electives/diploma. Questions regarding General Education electives can be directed to the School of Interdisciplinary Studies: email@example.com
Program Information and Requirements
Attendance in all classes is strongly recommended and is required for completion of any in-class evaluations. Courses that are delivered in a classroom or lab setting, as opposed to online, will discuss theories and concepts that all students are responsible for, regardless of their attendance. Students are required to report all absences before class begins by emailing their professor using a Conestoga College email account and via the Student Portal. This section is in addition to the College Attendance at Evaluations section in this handbook.
Absence for Other Reasons
Request for leaves of absence to attend to family illness, death or family problems will be considered. These requests will be submitted to faculty who will consult with the Program Administrative contact as required.
Any student who receives a summons for jury duty must bring the document to their respective faculty as soon as possible. The faculty will consult with Program Administrative contact to determine what arrangements can be made to have the student excused from submission of assignments, if such duty interferes with the progress in the program. Students may also be required to engage in activities in the evening or weekends using eConestoga.Other Absence(s)
Student absence(s) must be supported by formal, original documentation.
Students are permitted by Conestoga Religious Holiday Policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day or days because of religious beliefs will be given the opportunity to make up the work that was missed or do alternate evaluations.
Conestoga recognizes all religious holidays as defined by the College Employer Council .
It is the responsibility of the student to:
a. Plan ahead and be aware of the dates of all evaluations and other course obligations;
b. Advise the faculty member that they will be seeking accommodation to observe a recognized religious holiday and make a request in writing to your Program Administrative contact within the first three weeks of the semester and prior to the date of evaluation that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Chair.
Class Cancellations due to Faculty Absence
Faculty, who are absent, may or may not be informing students of class cancellations through college email and/or eConestoga in addition to the Student Portal. Students should check their college email and eConestoga for possible assigned work.
Course outlines state the learning outcomes that will be covered during the course. Details about the evaluation method, the weighting of assessments, and any other specific criteria required to successfully complete the course are also listed on the course outline. Students are responsible for reviewing the outline and the requirements to pass each individual course. Evaluation requirements vary from course to course. The passing grade and specific course stipulations are listed under the evaluation section of the course outline.
Course outlines are in the Student Portal under the 'My Courses' tab and posted on eConestoga.
Instructional plans will be provided to students on eConestoga. All assessment dates and deadlines will be posted on the instructional plan, including assignments, tests/quizzes, midterms, presentations, etc. This information acts as a guide to the course and is the course schedule. Students are expected to review these documents on a regular basis and note all key dates and deliverables. An instructional plan may change with Chair approval.
Required Supplies and eTextYour program may be designated as an eText program. Please access details on the program specific webpage on the Conestoga College Corporate site.
For students where eText does not apply, any required materials for a course are listed on the course outline. Failure to obtain required materials may result in unsuccessful grades in the course.
All students entering this program must have a laptop computer that meets the minimum specified requirements. All students must own and maintain their laptops.
During the first week of the program, students will be instructed on how to download certain software products and how to access other products through the college server.
Students must bring their laptops on the first day of classes.
Electronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Unauthorized devices in a testing situation will result in an academic offence.
Students are not permitted to record lectures or take pictures without the consent of faculty and/or students. Content from the course is not to be posted on any external websites unless posted by faculty.
The use of an electronic translator is prohibited. Courses are taught in English and students must be able to communicate in English.
Students who are registered with Accessibility Services and have accommodations for approved electronic devices are permitted to do so with the faculty's knowledge.
Practices within the Classroom
- Provide to students at the start of each course an instructional plan, which indicates the due dates for all assessed items (assignments, tests, exams, case studies, presentations etc.) and the respective weighting of each item toward the student's final grade.
- Return assessed items promptly and review with students – generally, students are not able to retain their tests/examinations/assignments and should review thoroughly at this time. It is the responsibility of the student to ask any questions regarding the assignment with the faculty member outside class time if required.
- Respond to student requests for consultations to discuss performance or questions in respect to their coursework and assessed items.
- Respond to student emails within a 48-hour period during business hours.
- Ensure course outcomes are covered in the assessment method.
- Attend classes on time.
- Report an absence before class begins through standard communication methods by logging in to the student portal or eConestoga.
- Attend and participate in lectures, presentations, group work, field trips or other activities related to the course/program.
- Adhere to all deadlines for assessed items, and write final exams as indicated on the IP.
- Submit coursework in the requested format, described by the faculty member in the rubrics or guidelines, by the specified deadline.Maintain academic integrity on all assigned work and tests/examinations.
- Behave in a polite, ethical, professional and respectful manner toward all faculty, students, employers and colleagues both on and off the campus.
- Fully disclose and completely reference all sources used in submitted course assessments and not engage in plagiarism.
- Advise faculty of circumstances that would prevent the completion of assessments, prior to the deadline, and provide required documentation.
- Use Conestoga email to communicate with faculty, not personal email or eConestoga, unless directed otherwise by faculty.
- Check Conestoga email on a regular basis.
Be a positive ambassador for the program and the college.
Work Placement Eligibility
Students must successfully complete all previous semesters/courses within their program in order to qualify for a work placement. Students are also required to be in good academic standing within the current semester and must have demonstrated satisfactory attendance and punctuality throughout the program.
All students who participate in a work placement during the course of their program will be required to successfully complete the mandatory Safety in the Workplace course prior to going out on placement. The course will provide students with an introduction to workplace hazards and general safety awareness. Students will receive a Record of Completion to provide evidence of this training to placement sites and will consent to their workplace insurance coverage.
The Program Chair, Manager and the academic team, make the final decision regarding eligibility should extenuating circumstances arise. Students who are uncertain of their status should contact their Program Coordinator.
Conestoga College works in partnership with approved workplaces to secure work placements for all the students in the program, but circumstances beyond the control of the College and limitations in the number of available placements may result in not all students securing a work placement.
GradingStudents can access interim grades throughout the semester on eConestoga. Final grades are submitted by faculty, approved by the Chair and posted on the Student Portal within 3-5 business days after the final examination or assignment due date.
The following grading system will be employed by faculty in reporting student achievement to the registrar's office. Specific programs/courses may require different minimum standards of achievement.
The following applies to course grading:
- The minimum passing grade for certificate courses is indicated on the course outline.
- If a course is repeated, the most recent grade will be used to compute the program GPA. However, both grades will show on the student's academic transcript.
- If the first course taken is a failure and the same course is repeated and it is also a failure, only the most recent failure will be used in the calculation of their GPA.
Guidelines for Submitting Assignments and Late PolicyEach faculty member will inform students of their guidelines for submitting assignments. For example, a case study format may not be the same for all faculty. Each faculty member will inform students of their late submission policies. It is the responsibility of the student to be aware of the course requirements and due dates for each of their courses as listed in their instructional plan.
- Assignments are due at the start of class on the due date specified by the instructor in the Instructional Plan or the deadline set by the dropbox in eConestoga;
- Extensions must be negotiated at least 24 hours in advance. Extensions are at the sole discretion of the Professor.
- If an assignment is going to be late, a penalty of 10% per day will be applied to all late assignments.
- Assignments later than five (5) calendar days will not be accepted and a grade of zero (0) will be applied for this component of assessment.
Exam/Test Rules for StudentsFailure to follow examination/test rules or instructions will result in immediate confiscation of the test or exam and a grade of zero may be assigned to the exam/test. The candidate may be subject to further disciplinary action as per Conestoga College academic integrity policy.
- Once the exam/test has begun, candidates will not be permitted to leave the room except in an emergency.
- In case of emergency please follow the instructor's instructions.
- Once you leave the exam/test room you may not be re-admitted.
- Please refer all questions, comments or concerns to the instructor, not classmates.
- Communication between students is not permitted. You will receive a warning once if you attempt to communicate with fellow exam/test takers. Subsequently you will be asked to leave the room and your test will be collected and marked only to the point to which it has been completed.
- Exam/test takers will be allowed to have a clear bottle of water with the label removed. No other personal items will be permitted including electronic devices (cell phones, smartwatches, MP3 players, iPods, etc.) on or near where exam/test is being taken.
- If scratch paper is needed for exam/test, this will be provided by the instructor, students will not be able to use their own scratch paper.
- All backpacks and/or bags must be kept at the front of classroom.
What is Academic Integrity?
Having academic integrity means acting fairly and honestly when engaging in academic activities.
By having and applying an Academic Offences Policy and Procedure, Conestoga ensures graduates complete their studies fairly and honestly through hard work and dedication, and thus are well-prepared for their future careers.
Copyright at Conestoga
Conestoga facilitates access to print, media, and electronic resources to support and enrich learning, teaching, and research in compliance with the following:
- Canadian Copyright Act
- Fair Dealing
- Conestoga Copyright Policy
Plagiarism is submitting or presenting work of another person(s)/organization in whole or substantial part as one's own without proper citation and referencing.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations
Conestoga recognizes that unexpected circumstances, such as brief illness, do arise during the term. As a visit to a health practitioner may not be necessary or possible, we do not ask you to provide a doctor's note except in exceptional circumstances. If you are absent from a scheduled evaluation, you must:
A. Report the Absence on the Student Portal prior to scheduled class time: See the Student Responsibilities section above.
B. Make Alternative Evaluation Arrangements
i. Reach out to your professor to ask how the evaluation will be made up. Your professor will determine alternative evaluation arrangements as appropriate.
Program Advisory Committees (PACs)
Program Advisory Committees (PACs) provide the necessary link between Conestoga and the community it serves. PACs operate in an advisory capacity to Conestoga administration with the objective to keep Conestoga responsive to current and future workforce needs, trends or opportunities in industry and the marketplace.
All post-secondary education programs of study at Conestoga, both full-time and part-time, which lead to an employment related credential, or are approved by the Ministry of Colleges and Universities (MCU), will be associated with a PAC, with the exception of apprenticeship and pre-apprenticeship programs. For any program not leading to an employment related credential, such as foundation programs, PACs are optional.
At the beginning of each year, the coordinator(s) of the program will ask for student volunteers. The coordinator(s) will select which student(s) will represent the program at PAC. Student attendees are important members of the PAC and are expected to be present at all meetings and are responsible for preparing and submitting a report based on guidelines provided by the program coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR) . Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved Co-curricular experiences at Conestoga.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 10 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 43 questions and occurs late in the semester; a summary of the results goes to the faculty member and their academic manager. Typically, about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Academic Progress through the Program
Academic Standing and Promotion
Students registered into a full-time program are registered into a specific program design, tied to the year in which they start their program. Students can reference their specific program design through the Student Portal, under the My Courses tab by clicking the progress report button.
Students actively registered in a full-time program who take longer than the prescribed program length are responsible for completing any new or additional courses that may result due to changes in the program design.
Program designs list courses in specific levels in order to assist students in choosing the courses required. It is recommended that students enrol in courses listed in the level in which the student is currently registered in, based on their program design. Some courses in higher levels require previous courses to be completed as a pre-requisite. Students will be promoted to the next level of study in their program when they have met those requirements.
Academic decisions are made at the end of each semester of the program, until the program is completed. Students will be advanced to the next level if the required courses have been successfully completed.
Students who are missing significant courses from any level, especially pre-requisite courses, may not be advanced into the next level or they may be discontinued from their program if the student has a total of three or more failures in their current program. Students may be limited in their course selection until they successfully complete the required pre-requisite courses for the program. An academic plan can be created to assist students with getting back on track in their program. Please consult with the Program Coordinator and/or Student Success Advisor to create an academic plan if required.
Registration for failed courses begins on the first day of classes through the Student Portal. Students may be limited to a maximum number of total courses to take per semester. Please consult with the Coordinator and/or the Student Success Advisor for an academic plan to clear failed courses.
When a student is carrying two failed courses in the program in which they are registered, the student will be placed on academic probation at the end of each academic semester. Students on academic probation will be monitored by their Program Coordinator and/or Student Success Advisor.
Students will remain on academic probation until all outstanding failures in their program have been cleared. While on academic probation, the student must meet with their Coordinator or Student Success Advisor prior to the beginning of each semester to establish an academic plan. This will provide better opportunities for the student to be successful.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses resulting from changes in the program of study.
This program does not have supplemental evaluations.
A student can be discontinued from their program for either academic or non-academic reasons, as set out in the Discontinuance Procedure. You will be Academically discontinued from your program if you have three outstanding failed courses (not including General Education electives) at the end of any academic semester.
You will also be discontinued if you fail the same course twice if it is a core course within your program.
You must also complete your diploma within 5 years of starting the program or you will be discontinued. Discontinuance decisions for academic reasons are made at the end of each academic semester.
Students considering withdrawing from a program should communicate with their student success advisor prior to withdrawing. In order to formally withdraw from a program, the student must complete the Program Withdrawal form on the Student Portal by selecting the "Services" tab, "My Forms" button . It is your responsibility to make sure that you are aware of and adhere to deadlines for withdrawal.
Program Readmission Requirements
If you are discontinued or if you withdraw from the program with outstanding failed courses, you must be out of the program for a year before you can reapply for admission. It is highly recommended that you make up the lesser of all or two failed courses on a part-time basis (you cannot enrol in these courses before the first week of the semester and enrolment depends on prerequisites being met and the course not being full) before attempting re-admission.
Readmission is not guaranteed. Previous course performance will be considered in evaluating the request. In addition, the Program Standard regarding Admission with Advanced Standing must be adhered to.
Student Representation – Conestoga Students Inc. (CSI)Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
Students are eligible to graduate upon completion of all academic requirements in their program of study, including co-op placements if applicable. Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the spring and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change.
Visit the Financial Aid and Student Awards Office on Conestoga's website for more information.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2022
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2022 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Back on campus
We look forward to continuing to welcome students back in person and on campus for the fall term. There are three ways in which programs will be delivered:
Hybrid: You will be required to attend in-person classes at your assigned campus. Most class hours will be delivered in person, with a few hours delivered remote/online.
On campus: You will be required to attend in-person classes at your assigned campus. All class hours will be delivered in person.
Remote: Remote programs will be delivered fully online. There will be no in-person classes.
Details regarding classes and delivery formats will be provided in your program schedule (timetable).
Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *
Policies and Procedures
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Religious Holiday Policy & Procedure
- Student Expectations for Online Engagement
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
- Student Rights and Responsibilities Policy & Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Program Handbook Revision Log
Revision Date||Summary of Changes|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing firstname.lastname@example.org or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.