2020/21 | Conestoga College
What you do here... counts out there
Conestoga College Institute of Technology and Advanced Learning
COVID-19 and 2020-21 Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Most college services and many programs will be delivered remotely during the year. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Welcome to the 2020-21 academic year. Whether you're returning to Conestoga to resume your studies, or joining us for the first time, I hope that you will find your experience to be both positive and rewarding.
This is a year unlike any other in the history of our college as the COVID-19 pandemic continues. Many courses and programs will be delivered in remote format for the fall semester as we continue to practice physical distancing to protect the safety and well-being of our college community. In those cases where in-person, on-campus delivery is essential to meeting learning outcomes, we have new procedures in place to create a safe learning and working environment in accordance with public health guidelines.
While things may look different this year, our commitment to excellence in career-focused education hasn't changed. You may be learning remotely, but you will continue to have many opportunities to engage with the college community, your faculty and classmates, and can continue to access a broad range of services to support your success.
I strongly encourage you to explore these opportunities as you take the next steps towards your successful future. Commit to personal achievement. Your ability to learn, to develop new skills, and to embrace new challenges will be the keys to your career and life success.
Plans for the Winter 2021 semester will be announced as soon as they become available.
This guide provides important information regarding Conestoga policies and practices as well the services available to you as a student. If you have additional questions, please ask. College faculty, staff and administration are deeply interested in your success and happy to provide advice and assistance when you need it.
Your time at Conestoga is an important beginning, the first step in a lifelong journey that includes commitment to your chosen field, your community and your ongoing education.
Thank you for choosing Conestoga: I hope you have a great year.
John Tibbits, President
Shape your Experience with Student Engagement
The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills.
Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.
TRANSITION TO THE CONESTOGA COLLEGE EXPERIENCE
- Connect to your program, faculty and classmates by attending your online Orientation. Visit orientation.conestogac.on.ca today!
- Attend virtual transition events such as: LGBTQ2+ Welcome Night, Mature Student Welcome Night, and the Degree Mixer.
- Engage with our Student Ambassadors programs to connect with student leaders.
- Find out what's happening via Student Engagement's Facebook and Instagram accounts (@ConestogaStudentEngagement) and our Conestoga Ready App (
- Search meaningful opportunities to get involved through our Virtual Co-Curricular Portal.
CONNECT WITH YOUR COMMUNITY
- Create your social and professional networks by attending virtual events, activities and workshops.
- Learn about your campus and local community through community engaged learning opportunities and volunteer opportunities.
- Support diversity and inclusion by participating in initiatives supported by Conestoga's Diversity and Inclusion programming.
- Share experiences and gain cultural awareness by participating in English Conversation Programming.
BUILD YOUR SKILLS
- Log in to the Co-Curricular Portal to explore opportunities for getting involved and build your skills outside of the classroom.
- Develop your leadership skills by participating in our Connect Leadership Workshops, found on the Co-Curricular Portal.
- Apply your learning with student committees, volunteer roles and paid leadership opportunities.
- Increase your college success and employability with official recognition for your involvement on your Co-Curricular Record (CCR). The CCR is an official document that complements your academic transcript and records learning that you have achieved through approved co-curricular experiences at Conestoga. Follow this link to find out more.
Visit us remotely!Contact Us:
P: 519-748-5220 x3239
Find out more on the Conestoga Student Engagement website or follow us on Facebook and Instagram @ConestogaStudentEngagement.
Academic Dates 2020-2021
Important dates specific to your program can be found on the website.
Conestoga College collects personal information from students under the legal authority of the Ontario Colleges of Applied Arts and Technology Act.
Conestoga collects personal information from students to offer a comprehensive program of career-oriented, post-secondary education and training and for the following related purposes:
- making admission decisions and undertaking enrolment
- reviewing, evaluating and improving academic and non-academic programs
- providing financial assistance and awards
- providing academic and ancillary services
- conducting alumni, development, marketing and promotional activities
- institutional planning, research and statistics gathering
- reporting to government agencies and professional licensing bodies
- activities related to employment
- making advancement and graduation decisions
- administering the above activities
- providing a safe learning and working environment
Conestoga considers student records to be confidential. It only discloses student personal information to third parties based on written consent, if required by law or as otherwise authorized by section 42 of the Freedom of Information and Protection of Privacy Act. For example, section 42 of FIPPA permits the College to release personal information to aid a law enforcement investigation and to facilitate the auditing of government programs. The Ministry of Training, Colleges and Universities Act also requires the College to comply with Ministry reporting requirements that may entail the disclosure of student personal information along with statistical or aggregate information.
For more information, or to request access to your personal information you may contact our Access and Privacy Coordinator at the following address:
Access and Privacy Coordinator
Conestoga College Institute of Technology and Advanced Learning
299 Doon Valley Drive, Kitchener, Ontario, N2G 4M4
519-748-5220, ext. 2189 or email@example.com.
Further information about the Ministry's collection of statistical and personal information can be obtained from the Government of Ontario or Ministry of Training, College and Universities website or by writing to:
Director, Postsecondary Finance and Information Management
Postsecondary Education Division
7th Floor, Mowat Block, 900 Bay St
Toronto, ON, M7A 1L2
Program Suspension and Cancellation
Conestoga reserves the right to cancel, at any time, a program, course, a program major or option, change the location and/or term in which a program or course is offered, or change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons, or withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registration, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event Conestoga exercises such a right, the college's sole liability will be the return of monies paid to the college by the applicant or student.
Quality Approach and Policy Statement
Conestoga's Mission and Values reflect our ongoing commitment to quality. To build on our commitment, Conestoga's Continuous Quality Improvement (CCQI) initiatives demonstrate our dedication to continually seek opportunities for improvement, to meet and exceed the needs of our students, employees, and communities.
For information on our Quality Policies and practices please refer to Conestoga's Quality Matters web-based information at Quality Matters.
Statistics Canada Notice
Notification of disclosure of personal information to Statistics Canada:
Statistics Canada is the national statistical agency. As such, Statistics Canada carries out hundreds of surveys each year on a wide range of matters, including education.
It is essential to be able to follow students across time and institutions to understand, for example, the factors affecting enrolment demand at postsecondary institutions. The increased emphasis on accountability for public investment means that it is also important to understand 'outcomes'. In order to conduct such studies, Statistics Canada asks all colleges and universities to provide data on students and graduates. Institutions collect and provide to Statistics Canada, student identification information (student's name, student ID number, Social Insurance Number), student contact information (address and telephone number), student demographic characteristics, enrolment information, previous education, and labour force activity.
The federal Statistics Act provides the legal authority for Statistics Canada to obtain access to personal information held by educational institutions. The information may be used for statistical purposes only, and the confidentiality provisions of the Statistics Act prevent the information from being released in any way that would identify a student.
Students who do not wish to have their information used can ask Statistics Canada to remove their identifying information from the national database. On request by a student, Statistics Canada will delete an individual's contact information (name, address, or other personal identifiers) from the Postsecondary Student Information System (PSIS) database. To make such a request, please contact Statistics Canada:
Monday to Friday
8:30 a.m. to 4:30 p.m. EST
Institutional Surveys Section
Centre for Education Statistics
Statistics Canada, Main Building, SC 2100-K
Tunney's Pasture, Ottawa, ON K1A 0T6
Via e-mail at: PSIS-SIEP_contact@statcan.gc.ca
Statistics Canada maintains a recommended standard disclosure notice for reporting to Statistics Canada's Postsecondary Student Information System (PSIS) on the PSIS Website
Conestoga Hours of Operation and After Hours Access
Regular hours of operation at all Conestoga campuses are from 7:00 a.m. to 11:00 p.m., Monday to Sunday. The Student Recreation Centre will be closed.
Hours of operation are subject to change without notice and can be verified during the week with Facilities Management at ext. 3329 for Doon (Kitchener). For Cambridge (Fountain Street), Waterloo, Guelph, Brantford and Ingersoll, please check with the Administration Office at each respective location.
Campus closures may include statutory holidays which are listed as part of Conestoga's academic dates. Please note that closed means no entry permitted to students and public, including the use of after-hours passes. For information regarding campus closures or access to facilities outside regular hours of operation please contact Security Services at ext. 3357.
To support physical distancing on campus, full-time courses at Conestoga may be delivered Monday to Sunday, 8 a.m. to 10 p.m.
College/Campus Closure Practice
As a public institution, Conestoga attempts to remain officially open at all scheduled times. In the event of cancellations resulting from inclement weather or emergency situations, an announcement will be posted by 6am the day of, on the home page of the Conestoga website, and phone systems at each campus will be updated to reflect information pertaining to the closure. Notice of cancellation of evening classes will be posted on the website by 3pm the day of.
Closure information will also be broadcast through Conestoga's official social media channels, including Facebook and Twitter (@ConestogaC), and posted to College Service Updates. Local radio and television stations will also be advised of campus closures resulting from inclement weather or emergency situations.
If you are a student on clinical experience and classes are cancelled, it is your responsibility to notify your clinical supervisor.
Conestoga services a sizable geographic area from several locations. A bad weather/emergency situation may apply to one location only and not others. Any notice regarding closures will specify the college location(s) affected.
Smoking is not allowed in any Conestoga building. Help keep the environment clean by using the waste receptacles when you smoke outdoors. To provide unobstructed entry to the college for visitors and non-smoking employees and students, several campus entrances have been designated smoke-free. Smoking is not allowed outdoors in front of these entrances.
Use of the College Name or Logo
The names Conestoga College, Conestoga College Institute of Technology and Advanced Learning, the former name Conestoga College of Applied Arts and Technology, and any other name or logo(s) employed by the college are the exclusive property of the college and may not be used without first obtaining authorized permission.
Scheduled Examinations and Severe Weather Conditions
If the College is closed due to extreme weather, all assessments to be administered during a regularly scheduled class will be postponed until the next class.
If the College has to be closed in an examination week, the examinations scheduled for that day will be added to the end of the examination schedule, which will be extended by an additional day.
Students who cannot travel to the College due to extreme weather (eg. travel advisories or road closures) in their local area are responsible for notifying their faculty of their inability to write on the day of the assessment. The notice must be provided by email or telephone prior to the time of the scheduled assessment. Students who fail to provide this notice will receive a grade of zero. Students must make arrangements to write the assessment immediately upon their return to the College.
Notice of College closure will be posted on our website by 6 am the day of. Notice of cancellation of evening classes, will be posted on the website by 3 pm the day of (see College/Campus Closure Practice for more information).
The safety of our College community is a top priority. Conestoga services a large area and it is recognized that conditions can vary widely within the region. Always exercise your best judgement with respect to travelling during extreme weather, based on your individual circumstances. Public transportation, where appropriate, may be the safest option.
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: Quick-SAT and Full-SAT. The Quick-SAT is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the academic manager to be shared with the faculty member. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Use of Electronic Devices in Classrooms and Labs
Electronic devices may be used for learning or instructional purposes. Professors or technologists may request devices be put away when a safety issue or distraction occurs. Devices used for accommodations are always welcome. Unauthorized devices in a testing situation will result in an academic offence and a mark of zero.
Use of Food and Beverages in Classrooms and Labs
It is the responsibility of senior management to ensure that the academic environment is clean and conducive to learning. The following policy statements will be adhered to regarding the use of food and beverages in classrooms and labs:
- There is no food permitted in any classroom or lab. Beverages are permitted in unbreakable, re-sealable containers. Please note that in computer labs, containers should be placed away from the keyboard to prevent unnecessary damage.
- Beverages (including water) are not permitted in health sciences skill labs. For health and safety reasons, instructions will be established by faculty and management within designated shop areas, such as Electrical, Metal Machining, and Woodworking.
It is the responsibility of instructional staff and management to ensure that the policy is adhered to by students.
LockersFall 2020 Update
To ensure the utmost safety and health of our students on campus during the Fall 2020 Term, general lockers will not be made available for use this Fall Term at any campus location.
Please refer to this page for up to date information as we prepare for future terms.
Retrieving Locker Contents from Winter 2020
Conestoga's Cambridge (Fountain Street), Doon (Kitchener), and Waterloo campuses are served by Grand River Transit (GRT). Contact GRT by phone at 519-585-7555. Visit Grand River Transit for information on student fares, routes & schedules or to use their Trip Planner, which can show you the fastest route from your front door to the college. GRT bus tickets can be purchased at the Doon (Kitchener) Campus Bookstore.
The Guelph campus is served by Guelph Transit. Contact Guelph Transit by phone at 519-882-1811 or visit Guelph Transit for more information on fares, routes & schedules, and additional transit services such as Next Bus.
Conestoga students studying in Brantford can find out more about Brantford Transit's fares, schedules, and services by visiting their website or contacting 519-753-3847.
The Stratford campus is served by City of Stratford Transit. Contact Stratford Transit by phone at 519-271-0250 ext. 264, or visit their website for information about fares, routes, and schedules, as well as additional transit services.
References and Recommendations
There may be occasions when students approach Conestoga College faculty, staff and administrators to request a reference letter or recommendation. These could be for the purpose of gaining employment, applying to other post-secondary institutions for additional education, applying for scholarships, bursaries, and awards, or for other unspecified reasons.
In order to comply with privacy laws, students must provide written consent prior to any faculty, staff or administrator acting as a referee. Students have the right to inspect and review reference letters unless they waive their right in writing. If a student waives the right to inspect and review a copy of any written references, the referee can send the reference letter directly to the employer, educational institution, or organization. This may be required in certain circumstances if a letter is to be provided. For example, a requesting institution may require reference letters be sent directly from the referee to the institution in a sealed and signed envelope. If the student does not waive the right to review, this fact may be noted in the reference letter. Please note that faculty, staff, and administrators always have the right to not provide a reference or recommendation in any scenario. This is especially the case if the reference or recommendation is outside of their scope of practice.
Program Handbooks may contain additional School-specific guidelines related to reference letters and recommendations.
Safety and Security Services
We are here to help!
Our emphasis is to provide an environment that is equal for all and encourages personal growth and academic success within a Safe and Healthy campus.
For general inquiries, contact Security Services at: Securityservices@conestogac.on.ca or 519-748-5220 Ext. 3357
Security Office Locations
- Doon Campus - 2B10-6 opposite from the Library
- Cambridge Campus – In the Main Lobby
- Guelph Campus –Main Entrance
- Waterloo Campus –Main Door near Welcome Centre
- DTK Campus – Main Entrance
- Brantford Campuses
- Wellington – 1st Floor Admin Office Area
- Colborne – 1st Floor near elevator
Security is available 24/7 at the Cambridge campus (Fountain Street), Doon campus (Kitchener), Waterloo campus, DTK campus, Brantford campus and daytime/evening/weekend security at the Guelph campus. Concerns or offences may be reported to Campus Safety.
Emergency reporting or request for assistance must be reported dialing Ext. 5555 or selecting the emergency button on any college phone. Security will collect information from the caller and dispatch appropriate help.
Campus Safety provides the following services: first aid, personal safety education, safety planning, safety concerns; reporting and support, general information, emergency planning, prevention and response, investigate complaints, conflict resolution, self-defence training classes, mobile and bike patrols, crime prevention education, Walk-Safe, support and assist vulnerable students, parking - https://www.conestogac.on.ca/parking-services/, security at residence and campus events.
Emergency phones and alert systems are available throughout our campuses.
Mobile Safety App - Access to emergency contacts, safety tool box, campus maps, support resources, request walk-safe, report sexual assault, push notifications, and campus news feed. Download from the App store for free.
For more information on emergency response and what to do, visit our website - https://www.conestogac.on.ca/security-services/emergency/index
Walk Safe Escort and Patrol Service
Campus Safety provides escorts to staff, students and visitors at the following campuses; Doon, Cambridge, Waterloo, Brantford, Guelph, DTK, and Conestoga Residence. Walk-Safe will escort you anywhere on college property, as well as homes in the vicinity.
Any form of violence is not tolerated at Conestoga. Any incident of violence must be reported immediately to Campus Safety.
Minors on Campus
Unaccompanied minors who are not students are prohibited on college premises for safety reasons.
Prohibition of Weapons on Campus
No person, while on property controlled or owned by Conestoga, shall possess, carry or use any firearm, weapon, imitation of a weapon, ammunition, knife, prohibited device or dangerous chemicals, including explosives and fireworks. Certain exceptions may exist, such as for police officers or certain bona fide religious items. If you are not certain whether an item may be brought onto campus, please see Campus Safety prior to bringing the item to campus.
Be-Dah-Bin Gamik, (Place of New Beginnings) provides services for Indigenous students, including those who are First Nations (status and non-status), Metis and Inuit. Our services ensure a smooth transition to college life by providing ongoing student support. The service includes social and cultural events and activities, traditional counselling services, and Elders-in-Residence programs and the Aboriginal Student Circle.
Doon (Kitchener) Campus: 519-748-5220, ext. 2470 or 2251, or drop into Room 2A601, in the main teaching building.
Advancement Office: Alumni
Conestoga's alumni community includes more than 135,000 graduates who contribute to the prosperity and well-being of their communities as innovators and entrepreneurs in business, industry, health care and community services. When you complete your studies, you will become a member of this growing and dynamic network. As a student, you will have the opportunity to draw on the knowledge and experience of graduates involved in your chosen career field. The Alumni team looks forward to hearing from you: we provide volunteer opportunities and networking events that can help you build your career before you graduate and contribute to your long-term success.
Connect with us:Twitter @ConestogaAlumni
Athletics and Recreation
Calling all Condors! An active and healthy lifestyle can play a key component in your success here at Conestoga. Studies completed in 2019 showed that campus recreation participants were more likely to report higher GPAs (Vasold, KL; Deere, SJ; & Pivarnik, JM). Whether you compete on a varsity team, have fun with your friends in an intramural league, or want to stay fit, there is something in Athletics and Recreation for you.
Connect with us
Make sure you're following us for weekly workouts, challenges, recipes, and to stay up to date on Condor Athletics!
- New this year: Esports - Participant of the Ontario Post Secondary Esports League
- Men's and Women's varsity teams (Full-Time students only) - Participant of the Ontario College Athletic Association
- Rugby 15's (M) & Rugby 7's (W)
- Cross-country running
- Softball (W)
- Outdoor and indoor soccer
Engaging Virtual Programs
- Fitness programs will be offered online to assist our students and staff in staying active while working/studying from home. Various programs to suit your health and wellness needs.
- Learn to run 5K
- Learn to run 10K
- Weight loss 101
- Strength gains & stability
- Yoga & HIIT fitness classes are offered weekly virtually through Zoom platform
- Wellness & fitness webinars
On-Campus Spaces & Programming (Pending Recreation Centre Re-Opening)
- Two gymnasiums offering drop-in sport areas
- Fitness Centre with state-of-the-art equipment
- Multi-purpose rooms for fitness classes, ping pong, or booked activity
- Squash courts that are able to book
- Indoor track (170m) for running or walking
- Social spaces for students to meet and network
- Drop-in sports: badminton, basketball, cricket, ping pong, and more!
- Intramural programs
- Ball hockey
All students are welcome in the Recreation Centre regardless of past physical experience. Our fitness centre has various areas and equipment available to exercise at your own comfort level. Fitness classes range in difficulty and our instructors are always able to adapt to your abilities. Try one out today!
If you are a full-time student from the Doon (Kitchener) or Cambridge (Fountain Street) campuses, all of this is paid for through your Student Recreation fee. If you are a full-time student from another campus, or a part-time student pursuing a certificate, diploma or degree, you can choose to purchase a student membership.
Visit Our Website to find out more about our facilities, programming and teams.
Recreation Centre Front Desk: 519-748-3512
Recreation Centre email: firstname.lastname@example.org
The Bookstore is here to help you get everything you need to start your learning!
- Textbooks (Digital and Physical Copies)
- Personalized Booklist
- e-Text Support
- Conestoga Clothing & Merchandise
The online Bookstore is open 24/7!Shipping is free for orders within Canada over $10.00. Orders are shipped within 2 – 3 business days.
Contact us with your questions!
Your Personal BooklistOnce you have paid your fees and registered for your classes, visit our Personalized Booklist page, enter your Student Number, and receive your complete booklist specific to your courses outlining all resources you will need and links on how to purchase your resources.
*Please note that your booklist will be available only after you have received your timetable.
Fall personalized booklists will be available after August 10th.
eText at Conestoga CollegeThere are a number of eText programs at Conestoga College. Students in eText programs are required to participate and will gain access to digital course resources for approximately 40% less than the cost of printed texts. The cost of these resources are integrated into program fees and collected when those fees are due at the beginning of each semester. Along with the cost savings, there are other benefits to the eText program. Students will have access to their resources on the first day of class and will be able to continue to have access to these resources anytime and anywhere. Students permanently own their eTexts and there is 100% access online and offline. Students can also print their eTexts.
For more information about your eText program, please email email@example.com.
Conestoga Career Centre - Services for Job Seekers & Graduates
The Conestoga Career Centre is a FREE Employment and Training service, open year-round to the public. Programs are provincially funded through Employment Ontario and are available for individuals who are working under 20 hours per week and not in school full-time.
We can help you meet your job goals. Connect with us if you want assistance with:
- Finding new employment and career opportunities
- Creating a personal plan
- Gaining a competitive edge by connecting with Conestoga affiliated employers
- Understanding the job opportunities in your local area
- Launching your career job
While you are a Conestoga student, please visit myCAREER location or online myCareer.conestogac.on.ca for your career and employment needs. Also visit myCAREER if you are graduating as an International Student and have not acquired a permanent resident card.
For more information, contact or drop-in to a Career Centre near you:
Doon (Kitchener) Campus: Welcome Centre
299 Doon Valley Drive, Kitchener
call 519-748-3535 or 1-877-748-3535
Waterloo Campus: (Also serving Wellesley, Elmira and New Hamburg)
108 University Avenue East
For services in Waterloo Region
Email: firstname.lastname@example.org or call 519-885-0300, ext. 5226 or 519-748-3535
Stratford Campus: (Also serving Listowel, St. Marys, Wingham, Exeter, Seaforth, Clinton and Goderich)
130 Youngs Street, Stratford
Email: email@example.com or call 519-271-5700, ext. 7224.
Conestoga College Residence & Conference Centre
The Conestoga College Residence & Conference Centre, located at Doon (Kitchener) campus and in close proximity to the Cambridge (Fountain Street) campus, provides accommodations to registered, full-time students.
At Residence we offer a fun, safe and engaging community atmosphere that reflects the needs of today's students. Our Residence Life Program has been created to support students in their academic endeavours by challenging both personal growth and development. The program works in collaboration with college support services and resources to further enrich their experience and enhance the overall college experience.
To apply please visit My Housing Portal. The acceptance process is completely online through the student portal. For additional information including important dates and residence fees, please visit Conestoga Residence or contact us by email at firstname.lastname@example.org. Residence information will be provided to students upon move in and can also be found on the website. Our move-in dates will be between August 29th, 2020 and September 6th, 2020. Students will receive their move-in day and time slot early August. Our Early Move-In day and events that typically occur before our regular move-in have been cancelled for 2020.
Address: 99 Conestoga College Blvd., Kitchener, N2P 2N5
Conestoga Students Inc. (CSI)Conestoga Students Inc. (CSI) is the official student association of Conestoga College and represents the interests of all CSI fee-paying students. From academic and wellness supports, to events and get involved opportunities, CSI focuses on helping you own, support and upgrade your student experience!
CSI services and events are continuing to operate in a virtual format until regular on-campus operations are allowed to resume. When they do resume, CSI invites you to join an on-campus event, visit a CSI Service Hub, and access other CSI services. You can also visit their on-campus Pita Pit location (Doon campus, 2nd floor of the Conestoga Student Recreation Centre), their on-campus restaurant and bar, The Venue, and their Wellness Office where you can book an onsite massage, chiropractic and physiotherapy appointments.
GRT Term Pass
CSI has advocated for a discounted 4-month term pass for GRT which can be purchased online. The GRT Term Pass will be automatically loaded to your OneCard within 48 hours of purchase. Purchase your GRT Term Pass here.
Connect with CSI:
You can find out more about CSI's services and events on their website, social media, and the CSI Mobile App.
On-Campus: Find your nearest CSI Office
Monday to Thursday - 8:30 a.m. - 4:30 p.m., Friday - 8:30 a.m. - 2:00 p.m.
**Hours and service availability are subject to change. Refer to www.conestogastudents.com for more information.
Conestoga International Health Insurance Plan (CIHIP)
CSI issues the Conestoga International Health Insurance Plan (CIHIP). All full-time studying International students are enrolled in the CIHIP. This is a necessary payment for students moving to Canada and attending Conestoga College. This Plan will cover you for basic health-care services like hospital stays, visits to the doctor, ambulances, x-rays, and more. Learn more at www.studentcare.ca.
International students who are enrolled in eligible programs are also automatically billed for the CSI Extended Health & Dental Plan.
CSI Extended Health & Dental Plan
CSI offers a comprehensive extended health and dental plan for all students enrolled in full-time, government-funded programs. Coverage is provided for health practitioners, prescription drugs, vision, dental, travel and more. Learn more at www.studentcare.ca.
**Note: Not all programs are charged this fee. Please double check your tuition to confirm your billing.**
CSI Legal Protection Program
CSI ensures that students have the tools and financial means to defend their legal rights. Full-time students have access to legal information via a toll-free legal assistance helpline for any topic and have further counsel for legal representation about housing, employment and academic rights. Learn more at www.studentcare.ca.
Opting Out/Opting In - Premium Refund (Change of Coverage)
First Year Students
Students who already have similar health plan coverage through another provider can opt-out of the CSI Extended Health & Dental Plan and get a full refund. This must be done during the change of coverage period in which you were initially billed. Students also have the opportunity to opt-out of the CSI Legal Protection Program. Detailed information about opting out or change of coverage can be found at www.studentcare.ca.
Returning StudentsAll eligible full-time students are members of the CSI Extended Health & Dental Plan. You have the opportunity to opt-out or opt-in dependents during the change of coverage period in which the student was billed. If you do not change your status with Studentcare, you will automatically be covered by the plan for the academic year. You must opt-out of the CSI Extended Health & Dental Plan and the CSI Legal Protection Program annually. You can learn more about your comprehensive health plan or the CSI Legal Protection Program at www.studentcare.ca.
If you lose your health plan coverage throughout the year and require the CSI Extended Health & Dental Plan coverage offered through Studentcare, please contact the CSI Wellness Office.
CSI Wellness Office
Location: Conestoga Rec Centre - Room RC 173
Phone: (519) 748-5131, ext. 3585
Fees labelled support services are mandatory for all students, while fees labelled additional have an opt-out option.
Support Service Fees
CSI Association FeeThe CSI Association Fee provides access to CSI services and resources. These include health and wellness supports, academic supports, career and leadership development opportunities, and the CSI Shuttle. This fee also supports improvements to student spaces and basic operating costs.
CSI Student AdvocacyThe CSI Board of Directors advocates for improvements to the student experience by working together with Conestoga College administration, post-secondary advocacy organizations, and all levels of government. This fee supports advocacy initiatives of the CSI Board of Directors.
CSI Student Events
CSI provides events and activities for students to relax and have fun with other Condors. Events and activities are held throughout the year that caters to the diverse student population. From concerts, trivia contests, and other pop culture events, there is no shortage of events taking place virtually or on-campus!
CSI Clubs and Societies
Start a club or join a club! CSI Clubs are a great way to meet new people, make friends, and foster a sense of community and belonging. This fee supports club spaces, club events, and club supports.
CSI Legal Protection
The CSI Legal Protection Program ensures that students have the tools and financial means to defend their legal rights, have access to legal information via a toll-free legal assistance helpline, and have further counsel should they qualify for legal representation. Legal representation includes: Housing Rights or Tenant Disputes, Employment Rights, and Academic Rights.
CSI Frosh Kits
All of the items you need and didn't know you needed to start your year off right. The CSI Frosh Kit is an excellent way to upgrade your student experience through branded apparel and trending gifts to elevate your Frosh week and more!
Student Success Advisors are here to help you!
Student Success Advisors can help you figure out how to get things done at Conestoga. They can connect you to college services and provide guidance on how to navigate college life.
- Provide academic advising support
- Refer you to counsellors and learning services
- Help you understand college policies and processes
- Assist you in solving problems and communicating with staff and peers
- And much more!
Tutoring, Math Help and Academic Support
Put your strengths to work and develop new skills to meet program expectations. Our team of tutors, math consultants and advisors are here to help you be successful. We can help you get organized, improve your study skills, and build your confidence in course materials. Use our online referral form to ask for help.
For more information on services available and appointment booking visit the myLearning webpage. Remote appointments are available.
We provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. We work with you to understand the impact of your disability in the college environment and develop a success plan that considers your goals and the academic accommodations available to support you.
If you had an IEP in high school, or you would like to consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com.
For more information on the documentation required for academic accommodations please visit the Student Success Services website.
Health and Wellness Services
Be well so you can do well! Your health and well-being are important factors in being successful at college and beyond. We know that life happens and things don’t always turn out the way you planned, but we’ve got you covered.
Counselling Services and mental health supports
We offer free, private and confidential counselling appointments to full time students. If you are feeling stressed, worried or uncertain of how to move forward in an area of your life, a counsellor can help you figure out steps to overcome obstacles and find balance. Visit our information page for more details and appointment booking information.
For a more casual approach to mental health support and self-care we offer peer support. Peer support means talking to a person who may have been through similar mental health challenges you are experiencing. Our peer support worker will listen and help you identify strategies to support your well-being. To book a remote peer support appointment leave a voicemail at 519.748.5220 x 3799.
We also invite students to check out our list of Mental Health Support and Resources page for self-help and community support suggestions.
Medical Care Clinic is available to all Conestoga students. Remote appointments are available during the campus closure. Visit our webpage for more information on services and how to book an appointment.
The cost of appointments with our doctors and other health professionals are covered by OHIP or other medical insurance. You will need to provide proof of insurance for your appointment. For more information on student health insurance please contact CSI.
Are you unclear about your future career options? Need help with job search? Advising is available at all campuses to assist you with your career planning and preparation needs (please refer to the service schedule for your campus).
Our Advisors can help with:
- Exploring career options related to your program of study
- Developing a professional resume and cover letter
- Building interview and networking skills
- Launching a successful job search
Conestoga's Career Portal
Visit the Career Portal to find the advising schedule at your campus and to book an appointment online. You can search hundreds of job postings, register for employer events and job/career fairs, and access helpful career and employment resources.
Introducing the Student Experiential Record (SER)
Your Student Experiential Record documents the knowledge, skills and experiences you have acquired through curricular and co-curricular activities. Advisors can help you identify opportunities to enhance your Student Experiential Record and leverage your experiences to achieve your career goals.
For additional information on myCareer and what services we offer please call 519-748-5220 ext. 2298 or email myCareerServices@conestogac.on.ca.
All co-op students take a series of Co-op & Career Preparation modules that aid them in preparing for co-op work terms as well as lifelong employment. Co-op Advisors help facilitate online learning and provide personal assistance to co-op students by program – assisting with résumés, cover letters, interview and job search skills. They also monitor work term progress and mediate when workplace issues arise. Employer Relations Officers facilitate the student application and selection process, including advertising job openings, providing employers with applications and arranging interview schedules. During the term prior to each co-op term, students eligible for co-op will be able to access and apply to co-op jobs via the MyCareer system that can be accessed through the student portal. Co-op work terms are not guaranteed, so all co-op students are required to conduct an independent job search in addition to the opportunities generated by the Employer Relations Consultants, job developers who also work in the Co-op Department.
The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation.
For more information we invite you to contact the Co-op Advisor for your program: https://www.conestogac.on.ca/co-op/contact
Food ServicesChartwells is proud to be the food service provider for Conestoga College. Food Services cafeterias will not be open for the Fall 2020 semester at Doon, Cambridge, Guelph and Waterloo campuses.
International Support Services
The International Support Services team helps international students integrate into their new lives in Canada and at Conestoga. We provide a wide range of pre-departure and arrival services as well as day-to-day assistance to address the unique needs of international students.
Transition services through the International Transition Coordinators are designed to provide pre-arrival information and resources to prepare for the journey into Canada, as well as post-arrival skills-building and support to foster the students success at Conestoga.
New students are encouraged to take advantage of onboarding activities facilitated by International Service Coordinators. Interactive and informative sessions at International Start Smart/Registration and International Orientation introduce you to College services and resources, and help you complete important start-up tasks like setting up your housing and banking.
International students are expected to comply with policies set out by Immigration, Refugees and Citizenship Canada (IRCC). Licensed International Student Advisors have specific expertise in immigration policy and requirements, providing you with valuable information and advice on Visas, Study Permits, Co-op/Work Permits and settling in Canada.
To find more information about services, activities and resources for international students, please email firstname.lastname@example.org.
Use your Condor-ID to login to many of the College Digital Services – such as Email, Lab & Open Access computers, on-campus Wi-Fi, Student Portal, eConestoga, software downloads, select a Locker, and more.
To find the format of your Condor-ID and the default password, go to https://it.conestogac.on.ca/support, Click "Condor ID", then "Students" for instructions.
If you are taking an OntarioLearn course, please refer to this link: https://continuing-education.conestogac.on.ca/ontario-learn
Get Connected to the Wi-Fi
On any modern mobile device, you can connect to the Wi-Fi on campus using your Condor-ID. For a quick guide on how to connect, visit our IT Support Site: https://it.conestogac.on.ca/support and click on "Get Connected".
Check out your Email
At Conestoga College, all students use Office 365 for official email correspondence. Office 365 provides a secure and stable email account with 100GB email storage, 1 TB of cloud document storage in your OneDrive, and free installation (up to 5) of Microsoft Office for your PC or MAC computer. For information on how to connect to your email, check out our IT Support Site: https://it.conestogac.on.ca/support, and click on "Email". For tips and tricks on using your Office 365 account, check out https://support.office.com.
Printing on Campus
At the beginning of every semester, students receive a $50 non-refundable print balance. You can print in any Computer Lab, Open Access Lab or Hallway kiosk available throughout the College. Check out the Printing Support page for more information: https://it.conestogac.on.ca/support/printing.
For off-campus access to software, visit https://it.conestogac.on.ca/Downloads. Here you will find a list of software available to all students.
Library services and resources are available online for all Conestoga students. By visiting the Library's website, you can access an excellent and extensive collection including eBooks, streamed videos, articles and online help. To access the Library's online resources (e.g., eBooks) from off-campus, your Library Pin is the last 4 digits of your Conestoga Student number.
Additional supports provided by the Library include:
ONE Card (Student ID)
The Conestoga ONE Card is the official identification card for all students and employees. The card is designed to keep your life simple by offering an all-in-one solution for identity validation for exam writing, accessing eligible on-campus services (printing, borrowing books, lab access), off campus purchasing (no cash needed!) and discounts, and using the Grand River Transit System. The ability to LOAD, TRACK and SUSPEND your ONE Card account easily on-line on the ONE Card Portal provides you flexibility and safety in utilizing all of the ONE Card services.
Your ONE Card is available in both physical and digital format.
Full-time registered students in the Fall 2020 term will receive their physical ONE Cards within the mail.
Please review all instructions on our Getting Started Page to confirm how to upload your ONE Card photo and confirm your mailing address.
For detailed information on terms and conditions of the ONE Card, please visit www.conestogac.on.ca/onecard/services/terms.jsp.
Registrar's Office (Welcome Centre)
For limited information and to receive direction on where to email your inquiry you can call: 519-748-5220, ext. 3656
Student Records: email@example.com
Student Fees: firstname.lastname@example.org
International Fees: email@example.com
Credit Transfer: firstname.lastname@example.orgOSAP, Student Financial Services: 519-748-5220, ext. 3378
OSAP and general questions: email@example.com
Scholarship, Award and Bursary questions: firstname.lastname@example.org
Student Financial Services
Staff in the Student Financial Services office are available to provide advice and guidance to help students access government student financial aid programs, college awards, bursaries, and scholarships.
Ontario Student Assistance Program (OSAP)
The Ontario Student Assistance Program (OSAP) is a need-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote access to post-secondary studies through direct financial assistance for educational costs and living expenses. OSAP provides loans and grants to students and is intended to supplement the financial resources of students and their families. OSAP is not designed to cover 100% of a student's costs, so it is important to supplement student income with summer jobs, work study jobs and bursaries (see information below about the General Award application).
Applications are submitted via the OSAP website; osap.gov.on.ca. The deadline is 60 days before the end of the study period. However, to have funding available by start of term, we recommend applying at least 8 weeks before the start of the study term.
All OSAP supporting documents can be scanned and uploaded on the OSAP website. Students will provide an email on their OSAP application and will be asked to verify the email to receive important OSAP communications, including messages about their Master Student Financial Assistance Agreement (MSFAA). The MSFAA is now completed on the National Student Loan Service Centre's (NSLSC) website at canlearn.ca. Most documents, including the MSFAA and signature/consent pages, only have to be submitted with the student's first OSAP application. These documents will remain active as long there is no break in studies.
Approximately one week before the start of classes, if all required documents have been submitted, and the student is fully registered, Conestoga will automatically confirm enrolment and OSAP funding will be released within 5 to 10 business days. The amount the student owes in tuition will be automatically sent to the College, and any remainder will be sent directly to the student's bank account.
OSAP funding for a fall/winter study period is released in two instalments; one in the fall and one in the winter. The loans are released in a 60%/40% split, so students may receive slightly more funding in the fall semester.
The OSAP funding year starts each September; the same as the academic year. Students must submit a new application for each year they want OSAP funding. Students have a choice of receiving loans plus grants or grants only. Grants do not have to be paid back, but OSAP must be able to confirm income, so it is important for students and parents to file their income taxes every year to remain eligible for non-repayable grants.
Changes to income or personal situations while studying at Conestoga can impact OSAP assessments. Please notify Student Financial Services in writing of any changes as soon as possible at: email@example.com
Student Assistance Programs from Other Provinces
Conestoga College administers student aid programs for all provinces and territories in Canada. Students should visit their home province's student aid website for applications and information. Please contact Student Financial Services at firstname.lastname@example.org for further assistance.
Conestoga College Awards, Scholarships, and Bursaries
Conestoga has over 400 awards, scholarships and bursaries available each year. Students must submit an application each term to be considered for all of the awards they may be eligible for. To be considered for an award, complete the following steps:
Log in to the Student Portal
Select the Financial tab
Click on My Award Applications
Select the current term (i.e. Fall 2019)
Complete all of the information in each tab
Review your application and submit
Award Application Dates
|Term||Application Opens||Application Closes
||September 21, 2020
||October 9, 2020
| Winter 2021
||February 1, 2021
||February 19, 2021
||May 31, 2021
||June 18, 2021
CCSAF Bursary: The Conestoga College Student Assistance Fund (CCSAF) Bursary provides financial support to students receiving OSAP (or other provincial student financial aid) who demonstrate financial need above and beyond the amount provided by OSAP.
CCSAF Bursary eligibility:
- Apply for, and be receiving OSAP (or other provincial student financial aid)
- Be enrolled full-time, or part-time if you have a permanent disability and are registered with accessibility services
- Apply by completing the awards application as outlined above
Note: Bursary amounts will vary according to your individual assessment. Students who are receiving Second Career funding are not eligible to receive the CCSAF Bursary.
Academic Achievement Awards
The college recognizes exceptional academic achievement by its students both during their studies and upon graduation. There are four categories of academic recognition upon graduation: President's Honour List, Graduation with High Distinction, Graduation with Distinction, and Conestoga Honour List.
Please refer to the Academic Awards webpage for more information.
Governor General's Academic Medal: A bronze medal goes to the graduating student with the highest academic grade average for all courses in a diploma program. Presented at Fall Convocation.
President's Scholar Award: An inscribed Conestoga Coat of Arms is presented by the president to the student who achieves the highest academic standing in all courses, with no failed courses, upon graduation from a four-year Conestoga baccalaureate program. Presented at Fall Convocation.
The James W. Church Award: This prestigious award was established in 1977 by the Board of Governors in honour of James W. Church, the founding President of Conestoga College. The award recognizes a student who excels in the three areas deemed by Dr. Church to be important for a person to become all that he or she is capable of being. The winner of the James W. Church Award receives a cash award and is recognized with a framed Conestoga Coat of Arms. Presented at Spring Convocation
Conestoga College Mastercraft Award: In 1980, past-president Kenneth E. Hunter established the Mastercraft Award to recognize student achievement of excellence in program-related skills. To qualify for final judging, entries must first be selected as winners at the program level. Projects are judged on first impression, innovation, creativity, skill and quality. The winner of the Mastercraft Award receives a cash award and is recognized with a Conestoga Coat of Arms at Convocation. Presented at Spring and Fall Convocations.
Student Financial Services Office Location:
Doon (Kitchener) Campus, Welcome Centre
OSAP and Financial Aid Enquiries email@example.com
Award, Scholarship, and Bursary Enquiries: firstname.lastname@example.org
Hours: Monday to Friday, 8:30 a.m. - 4:30 p.m.
Work-Integrated Learning (WIL) Support Services
Many students enrol in programs that have a work-integrated learning (WIL) component that allows students to gain hands-on experience while applying classroom learning in a workplace or practice setting. WORK INTEGRATED LEARNING SUPPORT SERVICES provides support to students, faculty and partner sites to prepare for and participate in work-integrated learning opportunities (excluding co-op work terms). Your Program Coordinator and/or Placement Officer will provide specific details throughout your program regarding your program's WIL opportunities.
The WIL Document Services team helps students to complete any mandatory health and safety requirements that are required prior to taking part in WIL experiences. These MAY include proof of immunizations, TB Testing, Police Record Check/Vulnerable Sector Screening, First Aid/CPR, etc. You can refer to the College website for further details regarding your program’s specific requirements. WIL also administers a mandatory pre-placement Occupational Health and Safety course that prepares students to be safe in the workplace. The WIL team manages processes that support WIL experiences, including monitoring compliance, risk management, legal and insurance requirements, and the documentation and reporting of WIL experiences.
For more information related to your WIL health and safety requirements we invite you to drop in or call 519-748-5220, ext. 3101
Doon (Kitchener) Campus: visit, Room 3F13A
Student Rights and Responsibilities
As a student, you are entitled to learn, study and work in an environment that is civil, safe and respectful of your well-being and dignity — that is your right. As a student, you are also expected to conduct yourself in a responsible manner that provides all members of the Conestoga community with the same respect and dignity that you are entitled to — that is your responsibility. Rights and Responsibilities are a partnership; you cannot have one without the other.
As a college, Conestoga is committed to working together to uphold the standards from which the foundation of the Student Rights & Responsibilities policy and procedure reflect: integrity, respect, inclusion, equity and academic success.
The Student Rights and Responsibilities Office (SRRO) responds to student-initiated concerns, student conduct and employee questions around student and college rights and responsibilities. Connect with the SRRO when informal resolution is inappropriate for the concern, you want a second option, or attempts at resolution have been unsuccessful.
The Student Rights and Responsibilities Office (SRRO) supports students and employees in the following ways:
- Disruptive Student Behaviour
- Interpersonal Disputes
- Non-academic Access and Inclusion Barriers
- Bullying, Harassment and/or Discrimination
- Procedural Fairness Complaints
- Student Rights & Responsibilities
Contact us: email@example.com
Conestoga College supports the following rights of students:
The right to receive reasonable accommodations for a documented physical, learning or medical disability, and mental health conditions;
The right to receive academic information as may be necessary to understand the requirements to successfully complete the course or academic program;
The right to view submitted course work, to have the evaluation explained within the framework of the academic regulations and reassessed, when appropriate;
The right to use facilities designated by the college as available for student use.
To Be Safe:
The right to learn and work in an environment that is safe, secure, free from harassment and/or discrimination and to be treated with respect and dignity;
The right to protection and accommodation under the Ontario Human Rights Code and the Canadian Charter of Rights and Freedoms (subject to limitations).
To Be Informed:
The right to inquire and be informed about the rules and regulations of the college that affect students, including all policies, procedures and regulations;
The right of confidentiality and access to personal records as provided for under the "Freedom of Information and Protection of Privacy Act".
The right to have a person you trust present at meetings with the college.
To Be Heard:
The right to express personal opinions and views, subject always to the general law and laws of defamation;
The right to self-identification and expression of personal and cultural identity and traditional knowledge, without fear of reprisal;
The right to make a complaint and/or inquire about academic or other college matters and to receive a response, without fear of reprisal;
The right to be informed of, and be able to respond to, allegations of unacceptable behaviour or any conduct for which sanctions are imposed;
The right to form, join in, or take part in a lawful group or organization in accordance with student responsibilities.
The right to request an appeal regarding matters which may affect the academic status and/or promotion, as outlined in the Academic Dispute Resolution and Appeal Policy
The right to submit a challenge regarding the formal process taken and/or decision imposed by the college that can be considered unfair, unsubstantiated or detrimental to academic success.
Students have the following responsibilities:
Respect for Persons:
Students have the responsibility to respect the well-being and personal worth and dignity of all college students, employees and affiliated members. This includes, but is not limited to:
being mindful of personal well-being and initiating appropriate steps for self-care;
behaving in a way that does not harm, or threaten to harm another person's physical or mental well-being;
considering and respecting diverse perspectives and the ideas of others, even when conflicting with your own;
refraining from using information and communication technologies to engage in deliberate, repeated and/or hostile behaviour that has a negative impact on another person's dignity, causes harm, or makes a person feel unsafe.
Respect for College Learning and Working Environment:
Students have the responsibility to actively contribute to a positive learning and working environment while on campus or participating in any learning experience associated with the college. This includes, but is not limited to:
refraining from disrupting or interfering with college activities or impeding the educational objectives of the college;
using alcohol, tobacco and tobacco products, ceremonial medicines, or any other permitted substance responsibly and only in designated areas while on college property or participating in college activities;
requesting and receiving approval through Security Services to possess any item that could reasonably be considered a weapon; otherwise, weapons are prohibited;
acting honestly in all academic matters and being honest when dealing with other members of the college community;
complying with the direction of any college official who is acting in the proper performance of their duties and participating in any investigation as deemed appropriate or necessary by Security Services.
Respect for Property, Facilities and College Reputation:
Students have the responsibility to respect college property and facilities as well as the property and facilities of employers and community partners. In addition, students have the responsibility to represent the college in a positive manner. This includes, but is not limited to:
refraining from using or taking property without appropriate permission;
being respectful and accountable when using, borrowing, and/or returning the property of the college or members of its community;
behaving in a way that obeys the rules and regulations of college-owned or operated facilities and other off-campus, non-Conestoga facilities while engaged in learning activities on their premises;
demonstrating sound judgement and positive leadership when representing the college at all college-sponsored or affiliated events.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Academic Policies and Procedures
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and CourseWithdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Your Student Record and Fees
The term "student record" refers to the collection of data dealing with an individual who is associated with a program or course of study at the college.
Most of the data is categorized as academic, personal and/or financial and is maintained by the Registrar's Office. The Official College Record for each student is a permanent record consisting minimally of the student's name, student number, personal data, achievement, and academic decisions and should be maintained for a minimum of 55 years.
Academic Record: consists of academic activity (program/course registration, achievement, transfer credits and academic standing) at the college.
Personal Record: consists of biographical data and may include previous educational achievements such as secondary school records. Students are required to update address information through the student portal. Students may also contact the Registrar's Office to request a Personal Data Information Change Form to change their address or update other personal data on their Student Record. Please ensure that the address in the Registrar's system is the correct one for mailing purposes.
Financial Record: This record consists of financial transactions with the college relating specifically to tuition and incidental fees.
Accuracy of the Student Record: The student is personally responsible for the completeness and accuracy of their student record, which is maintained by the Registrar's Office. This includes mailing address, personal data and achievement. It is also the responsibility of the student to ensure that their program requirements are being met.
Student Status – Full-time, Part-time in a Program
A full-time cohort student is one who has been admitted to and enrolled in a minimum of 70 per cent of the hours, or 66 2/3 per cent of the courses in the current session/level of the program of study.
A part-time cohort student is one who has been admitted to and enrolled in a program of study and does not meet the full-time cohort student status.
Course changes may affect the student's status which is determined each session by the Registrar's Office and may impact OSAP eligibility. (It is the student's responsibility to consult with Student Financial Services for clarification.)
Students may add/drop courses through the student portal when timetables are made available. If a student is unable to make course change(s) through the student portal, then the student must meet with their program co-ordinator, who will determine whether the Course Add/Drop Form is required for presentation during Special Timetable Registration sessions. The dates and times for Special Timetable Registration are posted under the Current Student section on the website at the beginning of each semester.
Extra course fees will apply for additional courses (above the normal course load for the session). Part-time students will be expected to pay for courses at the time of registration.
Students who are on Academic Probation may have additional restrictions placed on course registration/enrolment. Please refer to the program co-ordinator and/or the chair of the program with any questions.
By adding/dropping courses, the student's status (full-time/part-time) may be affected. For students receiving financial aid, a status change may affect the student's entitlement. (It is the student's responsibility to consult with Student Financial Services for clarification.)
- The Course Add/Drop Form (available here or from the program co-ordinator) must be completed with all the required signatures.
- The student is required to meet with the program co-ordinator or chair to discuss the course load and for approval to add or drop courses. Normally, this is done at registration or by the deadline dates for the session. See Academic Dates.
- The signed form must be presented or sent to the Records Officer for processing. Requests for adding a course will be processed only if space is available, applicable pre-requisites are met and no timetable conflicts exist.
Note: A course may be repeated in the case of a failure or to improve competency or upgrade a mark. However, the original mark remains on the student record.
Audit status must be clearly specified at the time of registration in the course. Students auditing a course are restricted solely to the role of observers in the class. They must not write examinations, have course evaluations performed for them, or make comments during class. A credit standing will not be granted for an audited course.
Permission to audit a course will not be granted until the number of students taking the course for credit is known. Priority will always go to students taking a course for credit. The student in a full-time program is required to follow the same process as adding a course.
Course Exemption/Credit Transfer
A student must complete and submit a Credit Transfer request on the Student Portal (My Courses/My Credit Transfer) and include:
- Course outline(s) for the courses you would like to have reviewed. Examples of completed assignments/project work may be required.
Note: Course outlines must include: course title, number/code, description, topics covered, textbook(s) used, assignments, evaluation scheme, etc.
Once a decision has been made, students will be notified through their Conestoga email account and on the Student Portal. Until your application for credit has been reviewed and officially approved, you must continue to attend the course(s) for which you are requesting credit.
Note: Approval of an exemption will affect scheduling and may affect fees and OSAP eligibility. For additional information, refer to Credit Transfer.
Completion of Verification Letter
Students may require a letter verifying acceptance, current or previous enrolment at the college. These letters may be used for insurance, day care, credit card application, job application or scholarship purposes.
Students may generate these letters free of charge through their student portal under the 'Services' tab.
- Online standard letters above cannot be modified to include additional or different information.
- Canada Pension Plan (CPP) will accept the 'Currently Enrolled' letter. The letter must be dated after the start of the academic year.
- If the online letter service does not suffice, submit a request for a special or customized letter using the Completion of Letter Form with payment to the Registrar's Office. Please allow a minimum 48-72 hours for processing and be prepared to provide photo identification for your request.
- If a letter or form needs to be verified with the Conestoga stamp or seal, the document(s) must be submitted to the Registrar's Office in person for verification and for the stamp or seal to be affixed. Please allow a minimum 48-72 hours for processing and be prepared to provide photo identification for your request.
- Select the 'Currently Enrolled' letter for applications related to study permit extensions, Temporary Resident Visas, U.S. Visas, etc. Once downloaded the letter, please email firstname.lastname@example.org with your student number to request instructions related to Citizenship and Immigration Canada applications.
- If you need a letter related to working in Canada (off-campus, co-op, on-campus) and other Citizenship and Immigration Canada applications and information, please contact email@example.com.
Part Time Studies (Day Courses)
Part-time Studies (Day Courses) is not a program. However, it allows a student to register in courses that are normally part of a full-time program without being admitted or registered into that program. Not all courses are available through Part-time Studies and space may be limited in those that are. Registration is based on space availability and prerequisites (if applicable) being met. Further information regarding registration is available on the Conestoga website at the start of each semester.
Conestoga requires a fair and consistent approach to evaluating and documenting the academic achievements of students. Different grading systems exist and reflect the different philosophies and practices both within Conestoga as well as those standards that we are required to implement (e.g. Apprenticeship Branch, Postsecondary Education Quality Assessment Board). For additional information, refer to the Conestoga Grading Procedures.
The approved grading standards will be employed by faculty in reporting student achievement and applies to all courses where a formal assessment is required.
Grading System: (to view the full Policy and Procedure please go to: Conestoga Grading Procedure
The minimum passing grade for a course is 55% unless otherwise stated on the course outline or in the Grading Procedure.
|F||0||Below passing grade for the course|
EX - Advanced Standing/Exemption
ITC - Internal Transfer of Credit
TC - Transfer of Credit
AG - Aegrotat Standing
I - Incomplete
P - Passed
AU - Audit
AT - Attended an ungraded course
W - Withdrawal from course (before the drop deadline)
Y - Discontinued by the college
DNA - Registered but did not attend (only ungraded courses)
Student Achievement Report
The Student Achievement report is an unofficial student record which includes:
- all courses with or without a formal assessment
- interim marks/final grades
- academic decisions
An official academic record produced by the Office of the Registrar which includes all courses with a formal assessment taken by a student. The official transcript details a student's permanent academic record and bears the official seal and signature of the Office of the Registrar.
Note: Applicable fees will apply for transcript requests. Allow at least two weeks for processing. Due to volume, transcripts will not be faxed, nor will special arrangements be made for delivery.
Co-op Work Term Deadline Dates
All co-op programs have a pre-determined deadline for securing a work term position. This is the final date that a student can commence co-op employment to accrue the required number of hours for a work term credit. All co-op opportunities must be approved by the co-op office before the student may begin employment.
For a list of co-op work term deadline dates, see MyCareer (accessible via the "Services" tab in the Student Portal).
OntarioLearn is a consortium of Ontario Colleges whose mandate is the shared development and delivery of courses online through the use of various learning management systems/platforms.
The passing grade for an OntarioLearn course not hosted by Conestoga will be determined by the respective host college.
All grades are recorded as per Conestoga's grading policy.
Tuition and Fees for full-time programs are found on the individual program pages. Search the full-time programs for information about program's tuition and fees.
For information on other college fees for service refer to: https://www.conestogac.on.ca/admissions/tuitionfee/tuitionfee.jsp.
Overdue accounts will be assessed a late fee of $150.00, a financial hold will be placed on the student's record which will not allow registration and/or achievement information to be released. Further steps will involve the student's account being sent to a collection agency.
Tax Receipt - (T2202A)/Tuition and Education Credit Certificate
The Registrar's Office provides a Tuition and Education Credit Certificate (T2202A) online to each eligible student for eligible fees in late February each year.
Part-time Studies (Continuing Education)
Transfer to Another Course
A course transfer fee will be charged and payable at the time request is made. Students who wish to request a course transfer must contact the Registrar's Office and provide their student identification number. Transfers cannot be processed if the course prerequisite/co-requisite requirements or the course registration deadline/refund policy period has expired.
Application to Graduate
If a student has met all of the requirements for completion of a part-time program, the "Application to Graduate" form must be completed and submitted to the Registrar's Office. Forms are available at campuses, CE Offices, college website and the Registrar's Office. Applicable fee will apply.
Student Withdrawal/Dropping a Course
Students wishing to withdraw from a course after the start date must contact the Registrar's Office. A mark of "W" will be assigned if withdrawal is prior to 67% of course completion. A mark of "F" (academic penalty) will be assigned if withdrawal is after 67% of course completion. Failure to attend does not constitute a withdrawal.
Withdrawal with a Refund
To withdraw and request a refund from a course, the Registrar's Office must be notified within the time period specified in the "Refund Policy" on your Confirmation of Registration and student identification number must be provided. See further information under "Refunds".
We regret that exceptions to the refund policy cannot be made for applicants who register late in a course. After the start of the first class, refunds for supplies and/or association fees may not be issued.
Please refer to the Conestoga website or a current copy of the Continuing Education Catalogue for detailed information.
Tuition fees are subject to review on an annual basis. Tuition fees are not transferable from one semester to another. Many courses and seminars offered through Continuing Education are subject to the H.S.T.
Resources Enhancement Fee
Continuing Education students pay a fee which is used to enhance and upgrade the equipment and facilities for all CE students at the college. A fee of $0.50 per student credit hour is charged to a maximum of $24.00 per course.
Continuing Education students enrolled in courses and programs pay an administrative fee of $0.47 per student credit hour to a maximum of $22.56. If the college cancels a course, the full administrative fee will be refunded.
Course Transfer Fee
A $25 Course Transfer Fee will be charged to students requesting to change courses in which they are registered within the refund period/registration deadline for the course. The fee must be paid at the time the transfer is requested. If request is made by telephone, students must supply their credit card information as payment. If request is made in person, payment will be accepted by cash, debit, cheque or credit card.
Reduced Fees for Senior Citizens
Part-time students, age 60 or over, may take many courses for a reduced tuition fee. This discount applies to tuition fees and does not apply to supplies, equipment, tuition, fees for seminars and tuition fees for some specialty courses. Please contact the Registrar's Office at 519-748-5220, ext. 3465, to confirm tuition fee discount.
- If the college decides a course cannot be delivered, the full amount of fees paid will be refunded if the student is registered at time of cancellation.
- If a student withdraws from a course by the refund policy date, the full course fee less a $25 administration fee will be refunded. In some instances, supply fees etc. will be held.
- It is the responsibility of students to be aware of the refund policy for their specific course(s), as there are various refund policies depending on the type and duration of the course. The refund policy is indicated on the Confirmation of Registration form.
- A refund cheque will be issued and mailed for any type of payment. Refunds require approximately four (4) weeks for processing. (Refunds under $5 are issued only upon request).
- Normal refund deadlines apply to sponsored students. A student's failure to attend or complete/pass a course does not void the invoice.
As a Continuing Education student, you may be eligible for Bursary support. Please contact the Student Financial Services at 519-548-5220, ext. 3704.
College Academic Administration
John Tibbits, BSc, Dip. Ed., MEd, EdD, CAGS
Academic / Student Affairs & Human Resources
Barbara Kelly, BA, B.Ed., Dipl. HR, MA, EdD
Associate Vice President, Academic Administration & International Education
Christine Buuck, BA, TESL, MAT
Applied Research & Entrepreneurship
Barbara Fennessy, BA, MEd, PhD
Finance & Corporate Services
Jacinda Reitsma, BA, CPA/CA
Associate Vice President, Human Resources
Shelley Schenk, Dipl.
Associate Vice President, Information Systems
Justin St-Maurice, PhD, MSc., BSc(Eng), MCSE, VCP, Dipl.
Associate Vice President, Marketing and Community Relations
Paul Osborne, Dipl., BA (Hons), MA
Associate Vice President, Student Affairs
Trish Weigel Green, MLIS
Business and Hospitality & Culinary Arts
Gary Hallam, BA, MSc
Goranka Vukelich, BA, MA
Engineering and Technology, Trades and Apprenticeship and Institute of Food Processing Technology
Tony Thoma, BSc., MBA, P.Eng.
Health and Life Sciences
Veronique Boscart, RN, BScN, MScN, MEd, PhD
Workforce Development, Continuing Education & Online Learning
Sandra Schelling, Dipl.
Dean, Applied Computer Science, Information Technology and Media & Design
Pejman Salehi, PhD
Dean, School of Interdisciplinary Studies
Shawn Brake, MA, BA (Hons)
Academic Initiatives and Special Projects
Jeff Fila, B.Ed., MBA
Academic Scheduling & Planning
Alice Knight, B.A.Sc.
Applied Research and Entrepreneurship
Stephen Cross, MSc., PhD
Brandy Dwyer, MBA, BBA
Budgeting and Reporting
Fiona Tetlow, BA (Hons.), CPA, CMA
Business Transformation Office
Pegah Ensafi, MASc, B.SE, Cert.APM, CSM
Canadian Institute for Safety, Wellness and Performance
Amin Yazdani, PhD, CSP
Centre for Smart Manufacturing (CSM)
Ignac Kolenko, BASc, P. Eng.
Conestoga Entrepreneurship Collective
Rose Mastnak, MBA
Co-operative Education, Career Services and WIL
Kristine Dawson, BBA (Hon.), MBA
Corporate Communications and Government Relations
Brenda Cassidy, BA, MA
Greg Poste, B.Arch. Sci., B.Arch., LEED AP, OAA
Employee Engagement and Development
Norma McDonald-Ewing, MA, Dip. Adult Education
Employer Engagement & Career Centre
Sherri Tryon, BA
Senior Director, Facilities
Infrastructure & Operations
Joerg Dallmeier, BA (Hons)
Michael Abraham, Dipl.
Connie Phelps, MA
International Enrolment and Operations
Magna Centre for Supply Chain Excellence
Brian Watson, BA, MBA, CPIM
Patti Lartigue, BA, MBA
Office of the President
Helena Webb, BA
Jen Lagrotteria, BA
Janeen Hoover, Dipl.
Associate Director, Research Engagement
Timothy Gibbins, MBA
Safety and Security
Kirsty Bradley-McMurtrie, CPO
Executive Director, Schlegel Centre for Advancing Seniors Care
Veronique Boscart, RN, BScN, MScN, MEd, PhD
Schlegel Centre for Advancing Seniors Care
Michelle Heyer, RN BScN
Solution Design & Delivery
Andreas Kyriacou, Dipl.
Student Success Services
Bonnie Lipton-Bos, BSc, MSW
Teaching & Learning
Kathryn Brillinger, BA, MA
Workforce Development & Corporate Training
Gail Jordan, BBA (Hon.)
Associate Director, WIL Support Services
Linda Crawford, B.Sc. (Hon.), MBA
Access Programs & Workforce Development
Tanya Kell, MEd
Applied Computer Science & IT
Jim Edwards, MBA, MSc, BA (Hons), Dipl.
Applied Computer Science & IT
Russell Foubert, M.Sc.IT, BSc, MCSE
Adam Hustwitt, BBA (Hons.), EMBA
Amy Gleiser, BA, MA
Oded Tal, PhD, PMP
James Boesch, CPA, CMA, MEd
Dean Bulloch, MBA, CHRP, CHRL, CHRE
Business, Part-time Studies
Lil Premsukh Singh, Dipl., MA
Associate Chair, Community Services
Shannon Lipskie, Dipl.
Marvin Mustin, BA, BAdEd
Heather Ryall, M.Ed, Dipl.
Engineering and Technology
Karen Cain, PhD, P.Eng.
Engineering and Technology
Calin Stoicoiu, Dipl. Ing., P. Eng.
Engineering and Technology
Rafik Guindi, PhD
Paul Finch, MSc, DPodM, PhD
Hospitality and Culinary Arts
Keith Muller, MBA
Cathy O'Toole, BA, MA
Hamid Karbasi, BA, MA, PhD, P. Eng.
Informatics and Life Sciences
Curt Monk, BSc, MHS
Institute of Food Processing Technology
Luis Garcia, BSc, MSc
Associate Chair, Institute of Online Studies
Anna Barichello, M.Ed, B.Ed, BA (Hons)
Rosie Hessian, BA, A.I.C.B.
Andrew Schmitz, PhD
Associate Chair, Nursing Post-Grad Programs
Samantha Rawn, RN, BScN
Heather Cross, RN, BSc, MA
PSW & Supportive Care
Sarah Pottier, M.Ed, BScN, B.Ed
Associate Research Chair, Schlegel Centre for Advancing Seniors Care
Linda Sheiban Taucar, RN, MSc
Trades and Apprenticeship
Rachel Banham, BA
Trades and Apprenticeship
Joni Jean, BA, BEd, MISt
Trades and Apprenticeship
Suzanne Moyer, BA (Hon.), MA
Trades and Apprenticeship
Workforce Development & Partnerships - Trades
Stephen Speers, MEd
Workforce Development and Part-time Studies
Sheila McGlashan, BA, MA