Frequently Asked Questions for Students

What is a ONE Card?

A ONE Card is the official identification for day time Conestoga students and employees. It gives students access to eligible services, events, printing and more!

I am a new student starting fall 2020. How do I receive my ONE Card?

Your ONE Card is available to you in both digital and physical form.

New full-time registered students in the fall 2020 term will be mailed their ONE Card to their mailing address. There will be no on-campus pick up of ONE Cards.

We will be mailing you a physical ONE Card to the address listed as your default address on your Student Portal. We are mailing ONE Cards internationally.

Students who are registered at the Brantford campus will receive their Brantford Laurier ONE Cards mailed to their default address as confirmed on their Conestoga College Student Portal.

To receive your ONE Card in the mail, you must complete the steps outlined on Getting Your ONE Card. Ensure you follow all photo requirements outlined to correctly upload your photo for your Conestoga student ONE Card.

I am an international student and awaiting confirmation of arriving to Canada. Will my ONE Card be sent to my international address?

If you are an international student and are planning to reside in Canada for the fall term but you have not yet confirmed your arrival to Canada or your housing, we encourage you to wait until you have confirmed your Canadian mailing address before continuing to upload your ONE Card photo.

Once you confirm your Canadian mailing address, please ensure your Student Portal is updated with your local address and this local address is selected as your default mailing address. After this step, you can continue and upload your ONE Card photo. Please follow the steps outlined on Getting Your ONE CardStudent Portal.

Starting September 7, 2020 we will be mailing ONE Cards internationally. This allows students the opportunity to arrive in Canada and provide up-to-date address changes. In the meantime, you will have access to the new digital ONE Card. Your digital ONE Card may serve as a form of photo identification and confirmation that you are enrolled as a Conestoga College student.

How do I submit my photo?

After your deposit is paid, you can upload your ONE Card photo. Complete the steps outlined on Getting Your ONE Card.

How do I load money on my card?

Funds can be added to your card online through the ONE Card portal using debit or credit, at any Conestoga Bookstore using cash, debit or credit and at the ONE Card office at Doon using debit or credit.

How do I get my Fall 2020 GRT Term Bus Pass?

Students registered in full-time studies (including co-op students) in the fall 2020 term can purchase a Fall 2020 unlimited GRT Term Pass:

Effective: September 1 - December 31, 2020
Available for purchase: August 24 - September 25, 2020
Pass price: $300.00


5 easy steps for purchasing your GRT Pass


1. Sign in to the One Card Portal

Select "Students" and sign in using Your Student Condor ID and Password.

2. Select BUS PASS from the main menu

The term pass is only available to full-time students enrolled at the Kitchener - Doon, Waterloo, Cambridge, and Kitchener - Downtown campuses.

3. Select Fall Term GRT Bus Pass Payment

Select the Fall Term GRT Bus Pass by selecting payment option, Credit Card or Condor Cash. If you have funds within your Condor Cash, you can use your Condor Cash to purchase your Term Bus Pass.

How to use your Condor Cash:
  • Use the Main Menu to select Account Summary to view your Condor Cash balance. Ensure you have the full amount of the pass price in your account.
  • If you need to add funds, use the Main Menu to select Add Money to complete the add funds process.
  • Once you have loaded funds to your account, return to the Bus Pass page and select the Condor Cash option.
4. Terms and conditions

Agree to the terms and conditions of the GRT term pass. Passes are non-refundable or transferable.

5. Complete purchase

If you are using your credit card, you will be asked to complete your payment information.

Once your purchase is complete, an email confirmation will be sent to you.

Please allow 2 business day s for your ONE Card to become your active bus pass.

Are there public transportation options for students who live in Guelph and Brantford?

Brantford Transit

Brantford Transit is offering a 4-month term transit pass at a discounted rate for students who require transit service in Brantford. Visit the Customer Service kiosk in the Brantford Transit Bus Terminal (64 Darling Street) and show your Brantford Laurier One Card to receive your B-Card (transit pass) at a discounted rate.

Guelph Transit

Guelph Transit is offering a term pass at a discounted rate for students living in Guelph. Visit Guelph Transit for information on how to confirm your eligibility and purchase your 4-month pass.

Why should I put money on my card?

Condor Cash gives you a safe, fast and convenient way to make purchases at all on-campus and select off-campus merchants. Using Condor Cash allows you to access Condor Perks, including specials and discounts.

What if I have a Visa/Debit card or Master Card/Debit card?

Use the Interac option on the cash loading portal and if you have difficulty use the Credit Card option. The ONE Card office is available to answer questions via phone at 519 748-5220, ext. 3530.

Is CONDOR CASH the same thing as PRINT BALANCE?

No, Condor Cash and your non-refundable print balance are two different accounts. Condor Cash is used for purchasing on campus. Your non-refundable print balance is used for on-campus printing (excluding CSI Hubs & MT Print). Your ONE Card is used to release print jobs in some locations, however, the print job itself is paid for with your non-refundable print balance. At the beginning of each term, your non-refundable print balance is reset. This balance can only be used to pay for printing. The leftover balance will be reset if it’s not used. Once your non-refundable print balance reaches zero, print charges will begin deducting from your Condor Cash funds. Learn more about printing and photocopying on campus.

Can I get a refund of my Condor Cash?

Your Condor Cash never expires. Condor Cash will automatically roll over to the next term.

Students are permitted to request a refund of their Condor Cash. Email the ONE Card office at onecard@conestogac.on.ca to inquire.

How do I see the transactions I have made?

On the website www.conestogac.on.ca/onecard you can click on the button “Load Condor Cash” to login to the portal and view your transactions.

How do I login to the “Load Condor Cash” portal?

Students can login with their Conestoga network login and password.

Parents/others may deposit money into a student’s account using the student number and student date of birth.

Where can I use Condor Cash?

You can use Condor Cash at various locations on and off campus. View the full list of places that accept Condor Cash.

Will the ONE Card work at the Pita Pit located in the Recreation Centre?

Yes.

What do I do if my card is lost or stolen?

Stolen and lost cards should be suspended immediately. For information about how to suspend your card and request a replacement, refer to Lost or stolen ONE Cards.

Does my card expire?

ONE Cards do not have expiry dates. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community even when an alumni.

Why can’t I put a hole in my card to put it on a lanyard?

The ONE Card has built-in chip technology and an antennas which allows students to tap and swipe their cards around campus. Putting a hole in the card will cause damage, which may cause the card to malfunction. Replacement cards are $20 and can be purchased at the ONE Card office and at the Bookstore (Kitchener - Doon campus).

Where do I find the terms of use?

The terms of use can be found on our website, www.conestogac.on.ca/onecard/services/terms.jsp. You acknowledge this terms of use when you login to your student portal each year. You also acknowledge these terms when you upload a photo for your ONE Card and when you do your first deposit into your Condor Cash account.

Where can I go to ask more questions?

If you have any additional questions or concerns, please feel free email us at onecard@conestogac.on.ca.

You can also connect with us on Twitter, Facebook and Instagram.

We are happy to assist and provide you with seamless and simple service.