Frequently Asked Questions for Students

Spring 2020 FAQs

General FAQs

I am a new student starting Spring 2020. How do I receive my ONE Card?

An online version of your ONE Card is available as a digital format of your Conestoga College identification.

To view your digital One Card, log in to your ONE Card Portal account and select the ‘Display Card’ tab from the main menu.

If you have not yet uploaded a photo to your ONE Card account, please follow our instructions for Getting Your ONE Card.

Your digital ONE Card may serve as a form of photo identification and confirmation that you are enrolled as a student at Conestoga College. For example, you may use this digital ONE Card if you are required to provide a form of photo identification to write an exam at the college, or you may wish to use it to prove you are a student to receive a “student” discount at a store.

Please note: your digital ONE Card is not enabled for purchases or for access to the GRT.

Is there a GRT Spring Term Bus Pass?

Students registered in full-time studies (including co-op students) in the Spring 2020 term can purchase one of the two Spring 2020 unlimited GRT Term Passes:

3-month Spring GRT Bus Pass
Effective: June 1 - August 31, 2020
Available for purchase: June 1 - 20, 2020
Price: $ 225.00

Please do not purchase this Pass if you purchased a Winter Term GRT Bus Pass. Winter Term GRT Bus Pass holders will receive free GRT Service for the month of June using their ONE Card.

2-month Spring GRT Bus Pass
Effective: July 1 - August 31, 2020
Available for purchase: June 22 - July 20, 2020
Price: $ 150.00

5 easy steps for purchasing your GRT Pass

1. Sign in to the One Card Portal

Select "Students" and sign in using Your Student Condor ID and Password.

2. Select BUS PASS from the main menu

The term pass is available to full-time students enrolled at the Kitchener - Doon, Waterloo, Cambridge, and Kitchener - Downtown campuses.

3. Choose bus plan

Choose the GRT term bus plan you would like to purchase by selecting payment option, Condor Cash or credit card. If you do not have a credit card (Visa/MasterCard), use your Condor Cash.

How to use your Condor Cash:
  • Use the Main Menu to select Account Summary to view your Condor Cash balance. Ensure you have the full amount of the pass price in your account.
  • If you need to add funds, use the Main Menu to select Add Money to complete the add funds process.
  • Once you have loaded funds to your account, return to the Bus Pass page and select the Condor Cash option.
4. Terms and conditions

Agree to the terms and conditions of the GRT term pass. Passes are non-refundable or transferable.

5. Complete purchase

If you are using your credit card, you will be asked to complete your payment information.

Once your purchase is complete, an email confirmation will be sent to you.

Please allow 48 hours for your ONE Card to become your active bus pass.

I am a new student starting Spring 2020 and am eligible to buy a Spring GRT Bus Pass. How do I receive my physical ONE Card?

If you are a student registered in full-time studies (including co-op students) in the Spring 2020 term and have purchased your GRT Spring Term Pass, please email us at to request your physical card. Please note: we request that you complete the purchase of your GRT Spring Term Pass before emailing us to request your card.

When will I receive my winter term GRT refund cheque of $37.50?

This refund is for students who purchased a 4-month Winter Term Bus Pass.
If you did not complete the Cheque Request Form to receive the refund in the form of a cheque, you were provided the $37.50 as Condor Cash on your ONE Card. Please check your Condor Cash balance by signing in to the One Card portal.
If you completed the Cheque Request Form, thank you for your patience as we continue to develop a plan to fulfill these cheque requests. We will provide further details about the timeline and distribution of these cheques as soon as we are able.

Email us at if you would like us to confirm the status of your refund.

What is the process for getting a refund of the Condor Cash on my ONE Card?

Your Condor Cash balance carries over from term to term and will never expire. Condor Cash can still be used at all off-campus locations that accept ONE Card as a form of payment. See Condor Cash for more information about using Condor Cash.

At this extraordinary time, we are not fulfilling requests for Condor Cash refunds, as our on-campus operations have paused while our campus is closed.

If you would like to pursue a refund of your Condor Cash, please email us at We will contact you when our operations resume to provide information about the refund process.

What is a ONE Card?

A ONE Card is the official identification for day time Conestoga students and employees. It gives students access to eligible services, events, printing and more!

How do I submit my photo?

After your deposit is paid you can upload your photo from a link on the ONE Card website. Alternatively you may visit your local campus ONE Card office to have your picture taken.

How do I get my card?

ONE Cards can be picked up during Orientation or at the Condors Nest office in 2E08 at Doon. Cambridge, Waterloo and Guelph campus students must pick up their cards from their local campus administration offices.

In order to receive a ONE Card, students need to have paid or made arrangements for their term fees and provide a piece of government-issued photo ID to confirm identity.

How do I load money on my card?

Funds can be added to your card online through the ONE Card portal using debit or credit, at any Conestoga Bookstore using cash, debit or credit and at the ONE Card office at Doon using debit or credit.

How do I get my GRT Term Bus Pass

Full-time registered students within Waterloo Region are able to purchase a GRT Term Pass (4-months) at a discounted rate of $300.

CSI has worked to streamline the purchasing process so students are able to purchase their 4-month Transit Term Pass online through the ONE Card portal with a debit or credit card.

Once a student has fully registered, they can use their Condor ID and password to log in to the ONE Card portal where this option will be available to purchase.

Within 48 hours of purchasing the pass, it will be connected to the GRT system and you can use your ONE Card for an easy tap and go experience.

Why should I put money on my card?

Condor Cash gives you a safe, fast and convenient way to make purchases at all on-campus and select off-campus merchants. Using Condor Cash allows you to access Condor Perks, including specials and discounts.

What if I have a Visa/Debit card or Master Card/Debit card?

Use the Interac option on the cash loading portal and if you have difficulty use the Credit Card option. The ONE Card office is available to answer questions via phone at 519 748-5220 ext. 3530.

Is CONDOR CASH the same thing as PRINT BALANCE?

No, Condor Cash and your non-refundable print balance are two different accounts. Condor Cash is used for purchasing on campus. Your non-refundable print balance is used for on-campus printing (excluding CSI Hubs & MT Print). Your ONE Card is used to release print jobs in some locations, however, the print job itself is paid for with your non-refundable print balance. At the beginning of each term, your non-refundable print balance is reset. This balance can only be used to pay for printing. The leftover balance will be reset if it’s not used. Once your non-refundable print balance reaches zero, print charges will begin deducting from your Condor Cash funds. Learn more about printing and photocopying on campus.

Can I get a refund?

Condor Cash will automatically roll to the next term. You are allowed one refund per term. To start the refund process you will need to visit your local ONE Card office location to complete a request form. Refunds will be processed within 14 days and a cheque will be mailed to the address provided. There is an administrative charge of $50.

How do I see the transactions I have made?

On the website you can click on the button “Load Condor Cash” to login to the portal and view your transactions.

How do I login to the “Load Condor Cash” portal?

Students can login with their Conestoga network login and password.

Parents/others may deposit money into a student’s account using the student number and student date of birth.

Where can I use Condor Cash?

You can use Condor Cash at various locations on and off campus. View the full list of places that accept Condor Cash.

Will the ONE Card work at the Pita Pit located in the Recreation Center?


What do I do if my card is lost or stolen?

Stolen and lost cards should be suspended immediately. For information about how to suspend your card and request a replacement, refer to Lost or stolen ONE Cards.

Does my card expire?

ONE Cards do not have expiry dates. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community even when an alumni.

Why can’t I put a hole in my card to put it on a lanyard?

The ONE Card has built-in chip technology and an antennas which allows students to tap and swipe their cards around campus. Putting a hole in the card will cause damage, which may cause the card to malfunction. Replacement cards are $20 and can be purchased at the ONE Card office and at the Bookstore (Doon campus).

Where do I find the terms of use?

The terms of use can be found on our website, You acknowledge this terms of use when you login to your student portal each year. You also acknowledge these terms when you upload a photo for your ONE Card and when you do your first deposit into your Condor Cash account.

Where can I go to ask more questions?

If you have any additional questions or concerns, please feel free email us at

You can also connect with us on Twitter, Facebook and Instagram.

We are happy to assist and provide you with seamless and simple service.