Conestoga College Logo - Home Page

Patient-Centred Care and Patient Safety (Part-time)

Program Code:
Continuing Education


Students can register for individual courses, however we are not accepting program applications at this time.

About the Program

The Patient Centered Care and Patient Safety College Certificate program will integrate patient and family care theories into current practices. Today's health care professionals are tasked with communicating effectively with all patients from varied backgrounds, cultures, situations, and environments. This program will explore the core concepts of quality and patient safety improvements and culturally competent approaches to achieving enhanced patient outcomes.

This program is designed for health care professionals who are currently working or seeking employment in their field. The program is designed with the essential training from the Institute for Healthcare Improvement (IHI). Students will use IHI online tools in their educational community to deliver excellent, safe care. Concepts will be introduced using IHI Open School content and expanded approaches and applications will be explored in an Ontario Healthcare context.

More than 250,000 learners from universities, organizations, and health systems around are building care skills in improvement, safety, and leadership using IHI concepts. The focus of the courses will be the application of the IHI concepts in the Ontario Healthcare System.

Program Information

All courses must be completed within 3 years of acceptance into the program.

Admission Requirements

Admission Procedures

How to Apply

Students may obtain a Conestoga College Program Application Form from any Conestoga College campus, OR by writing directly to the Registrar's Office, OR by using the college website at

Send completed applications to:
Conestoga College
Admissions Office
299 Doon Valley Dr
Kitchener, Ontario
Canada N2G 4M4

How to Register for Courses

Go to How to Register for detailed registration information.

Graduate Opportunities

For more details on related occupations, job market information and career opportunities, see the Government of Canada website:

Program Related Resources

Program Outcomes

Program Courses

Click on the course code or title below for a full description of the course. If available for registration, clicking on "Details" in the status column will open a new browser tab or window in the Student Portal.

Course Information
Course Code Course Title Status
OLRN1336 Patient and Family Centred Care
Description: This course provides an overview of patient- and family-centred care, including the core concepts of respect, dignity, partnership, shared decision-making, privacy, and confidentiality. Family engagement, cultural considerations, and communication strategies in the health care environment will also be discussed.
Hours: 60
Credits: 4
OLRN1337 Fundamentals of Patient Safety
Description: Patient safety is the prevention and mitigation of unsafe acts within the health care system. This course provides a comprehensive introduction to the topic of patient safety. Students will gain an understanding of why patient safety is critical in health care today. The course focuses on systems thinking, an understanding of error theories, human factors, the importance of team work, and communication within a culture of safety.
Hours: 45
Credits: 3
OLRN1338 Patient Safety Best Practices
Description: This course examines the behaviours, practices, and designs that have been shown to effectively mitigate the human factors that contribute to harm and error in delivering health care. Topics include the use of SBAR (Situation, Background, Assessment, and Recommendation) reporting and communications, checklists, and evidence-informed practices as risk management strategies.
Hours: 45
Credits: 3
Pre-Requisites: OLRN1337
OLRN1339 Cultural Competence for Health Care Providers
Description: This course provides an introduction to cultural competence and transcultural nursing. Students learn about culture, belief systems, values, and practices that are specific to identified cultures, in order to better understand and provide health care that is both culturally competent and culturally appropriate which leads to improved quality care and health outcomes.
Hours: 45
Credits: 3


The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.

Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.


Program Contact

Debbie Richardson,, (519) 748-5220 ext. 2488

Success Stories

Back To Top