The purpose of this policy is to support the College’s strategic priorities through the use of a Learning Management System (LMS) and standards for its use across all modes of learning delivery. All courses recognize the obligation to be compliant with legislation including the Accessibility for Ontarians with Disabilities Act (AODA) and college policies including the Copyright Policy, Accessibility Policy, and eConestoga Essential Elements.

This policy applies to all courses offered by Conestoga, regardless of delivery mode.

Conestoga College maintains a glossary of terms specific to the institution. The ones in use for this document are defined below.

• Conestoga will ensure appropriate orientation, training, resources, and ongoing technical support are available to help students and faculty effectively use the LMS and address questions or challenges related to its use. 

• Conestoga will ensure the technical infrastructure and supports needed to run the LMS are in place, including:
  

• A reliable, secure, and scalable LMS that meets current and future needs, backed by vendor service commitments for availability, data backup, disaster recovery, and compliance with applicable data residency requirements;

• Access to LMS content at all times, except during scheduled maintenance windows or in the event of an unplanned service disruption;

• Access to LMS technical support, 24 hours a day, 7 days a week; and

• Risk assessment and planning including monitoring of system availability, capacity, and upgrades, and documentation of exceptions and workarounds.
  

• Conestoga will maintain appropriate safeguards or the authentication of student identity and integrity of student work, including:
  

• Protection of students’ confidentiality and privacy associated with assessment, evaluation and dissemination of results; and
  

• The verification of student identity for coursework and examinations, and for the control of examinations which may include secure examination environments, time limits, and in-person or remote proctoring.
  

• Content delivered through eConestoga must meet the accessibility standards required under AODA.