What Parents Can Expect

Helping your child make the transition to college life

As a parent or guardian, you will want to ensure you go over the acceptance package with your son/daughter. This will make sure that you are all aware of the payment schedules, deadlines and the rules and regulations of residence.

We treat each student as an adult and for most students, the experience of living in residence will be the first time they will be on their own. The residence staff are here to help with the transition into their educational careers and provide as much support and assistance as possible to each of our residents.


All statements, invoices, and refunds are delivered to the student and we are unable to give out information regarding a student without his or her permission. In regards to refunds; cheques are made payable in the student's name and therefore it becomes his or her responsibly to ensure all deadlines are met. By placing this responsibly on the students, it is our hope that it helps them develop a better sense of personal financial management.

Come visit us

If possible, we recommend that all parents or guardians take a tour of the residence to better understand where your son/daughter will be staying. Our staff are here to answer any questions you may have and encourage you to stop by and visit. We offer tours Tuesdays and Thursdays from 12:00 p.m. to 3:00 p.m. or by appointment (subject to availability). For details, please contact us.

If your son or daughter is having any challenges or concerns in the residence, please encourage him or her to speak with the staff. Our staff is fully trained in dealing with all circumstances that may arise and will work with every student to ensure they are satisfied with their residence experience.

Making the adjustment to college life

Living away from home for the first time can be an intimidating and lonely experience for some students. Send your son/daughter a card or care package whenever you have a chance. This special little something makes all the difference when they are dealing with the stress of academics and living away from home.

When your son or daughter starts college, they will be extremely busy over the first few weeks. Social activities, academics and settling into a new home and community will take up a lot of their time. We remind you that you may not always be able to get a hold of your child when you call and that this is an expected result of joining a college community.

Resources and support

An experience you may hear a lot about are roommates. It is not uncommon for students to go through an adjustment period when learning to live with someone new. We ask that if your son or daughter is having difficultly with his or her roommate that you direct them to their Resident Advisors. This is an important first step in learning how to communicate and develop a good relationship with a roommate.

The Resident Advisors are a team of fellow students who have been hired to act as a resource and guide for your son/daughter. These Resident Advisors or RA’s go through an extensive training program that is aimed at giving the necessary skills to deal with any situation that may arise in residence.