Personal Support Worker - FAST Delivery

2021/22 | Conestoga College

Program Code: 11653
Health & Life Sciences

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

COVID-19 and 2021-22 Program Delivery

​In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. ​Please consult the COVID-19 Information page for the most up-to-date information on college protocols.

Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.

Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access. 

Program Handbook Guidelines

​The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.


What you do out there logo

Welcome to the School of Health & Life Sciences

Conestoga’s School of Health & Life Sciences offers a range of credentials to assist you in your goal of becoming a healthcare professional. From pre-health programs, through to certificates, diplomas, graduate certificates and degrees, the School of Health & Life Sciences delivers the most up-to-date training provided by expert faculty and staff in state-of-the-art facilities. With a broad range of programs and delivery options to choose from, you can find a program that suits your needs and sets you on the path to a successful career.

Work-integrated learning is at the core of many of our programs. Whether through a field placement, clinical practicum, or co-operative education experience, you will have the opportunity to gain valuable work experience with an industry partner that will put your training into practice.

The School of Health & Life Sciences has many partnerships in industry as well as the local community and beyond.

What you learn here, counts out there – the School of Health & Life Sciences provides you with:​

​​​The opportunity to become the professional you aspire to be.
  • The opportunity to learn in specialized settings with real-life scenarios.
  • The opportunity to acquire knowledge and skills in a unique inter-professional environment.
  • The opportunity to take advantage of state-of-the-art learning facilities and study spaces.
  • The opportunity to become a "preferred graduate", sought after by your future employers.

Top 5 Expectations of You

​​​​​​1. Use MyConestoga to connect to:

  • Your Conestoga Email: (e.g. John Smith, Student Number 1234567, This is the official communication channel for everything related to your academic requirements. Communication with faculty and staff is required to happen through your Conestoga email account. Check MyConestoga regularly and respond as requested.
  • eConestoga: This is your resource for all course-based program activity and information, as well as course-based communication with the faculty.
  • Student Portal: You will find your final grade information, college tuition invoices, class schedules and absence reporting on this portal.
  • Placement Health Requirements: This service provides you with the requirements to enter into practice settings.
  • For BscN Students: CoMAC Communication Hub
    • The Hub is accessed through "My Communities" on My Conestoga.
    • The Hub provides information regarding Conestoga College and your program.
    • The Hub provides a link to Avenue To Learn: A resource for all course-based program activity and information, as well as course-based communication with the faculty.

2. Follow your academic schedule:

  • See the Orientation Checklist prior to starting your program.
  • Course Schedule: This is a timetable of all your classes for each semester.
  • The Academic Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Programs with exams outside this time will be notified individually.
  • For BscN Students: Academic Year Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Please cross-reference these dates with McMaster University's sessional dates. 

3. Become a health care professional :

  • Act respectfully and professionally at all times, as these behaviours are the key to your learning experiences.
  • Present in professional dress and conduct: See the Professional Conduct section for professionalism expectations for your program. Please review the Rights and Responsibilities website. ​
  • Pre-WIL Health Requirements: Pay attention to the deadlines listed on your documents. Complete the tasks as required; without these, you will not be able to progress to your work-integrated learning (WIL) and program completion will be in jeopardy. *Note: The PSW and Supportive Care program does not participate in the WIL program.
  • Social Media: Use responsibly and respectfully. See Standards of Conduct section of the Handbook.

4. Attend classes and labs to enhance your success:

  • Attendance Expectations: Attendance for class, labs and placement/WIL are in place to support your learning and experiences as a future professional. See Attendance and Student Success Strategies section in the Handbook.
  • Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See Attendance for Evaluation section in the ​Handbook.
  • Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Handbook.

5. Take responsibility for your academic status:

  • Student Records: For any questions concerning your student record, academic status and/or program withdrawals, please contact your Program Coordinator.
  • Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
  • Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please review the Credit Transfer & PLAR website for more information.
  • Student Forms: To access forms, please go to the Student Forms page.
  • Academic Policies and Procedures: Are found under Policies and Procedures. Please review the Rights and Responsibilities website. 
  • Student Affairs Policies and Procedures: Are found on the Student Affairs page.

Top 5 Resources for You

​​​​​1. Your teaching team 

  • Contact Information: Is posted on eConestoga and in your Handbook (Relationships section).
  • Appointments: Book appointments (in-person, phone, email) to ensure resources are available.
  • Email Inquiries: Will be answered within two business days.
  • Urgent help: Program Assistants are available to help you reach a member of the teaching team (contact information in Relationships section of the Handbook).

2. Counselling

  • College Counselling: Professional counsellors can help you achieve your educational goals, and provide support related to stress management, anxiety, depression, transition issues, family issues, and other concerns. Counselling is free, voluntary and confidential.  To make an appointment, see the Counselling services website.
  • Good2Talk: A confidential 24-hour phone line for stresses, big and small (1-866-925-5454).
  • Conestoga Security: Provides safety and security services. See the Student Guide for Conestoga's Safety and Security Services and procedures.
  • Student Financial Services: Student Financial Services provides you with options to finance your post-secondary education. Students in need of emergency financial assistance, see the link for more information. 
  • CSI Food Bank: The CSI Food Bank is an emergency food relief program for Conestoga students. Please follow this link.
  • Health Services: These services include a family doctor and a nurse. Please follow this link.
  • Facility Information: See the Student Guide for information on after-hours parking, classroom and computer labs.

3. Accessibility services

  • Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations. Disability-related documentation will be required to book an appointment. See the Accessibility Services webpage for more information.
  • Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services. Accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids. ​​

4. Student Services

  • ONE Card: This is your official identification card designed to access all on-campus services. See the eligibility on this website
  • Library Resource Centre: Located on 2nd Floor B Wing. Visit the Library Resource Centre for more information.
  • Tech Bar: Drop by the Tech Bar for one-on-one assistance. Information can be found on the Library Services website.
  • International Education Office: Visit the website or access through MyConestoga.
  • Student Engagement: Get involved and see the Student Engagement page or connect to MyConestoga for your Co-Curricular Record.
  • MyLearning: Academic services and resources, including resources for math, writing, peer tutors and resources for APA. Visit the website or access through MyConestoga.
  • Bookstore: Your location to buy books, clothing and general supplies (A-wing). At this time, all of our campus stores will be closed and our bookstore will be fully online for the Fall 2021 semester. Our service to students remains uninterrupted as we are fulfilling orders for students Monday to Friday. Shipping for physical items is free within Canada with a minimum of $10 spent. See this link for more information. 
  • Co-op and Career Advising: Your resource for Co-op placements, summer jobs or future careers. See the Co-op and Career Services site for more information.
  • Lockers are available with your tuition. See this link to find more information.
  • Covid-19 Information and updates are available on Conestoga's website.
  • Information Technology: Provides supports and general assistance with college-related needs such as Email, Network accounts, connectivity and wireless​ printing. See the Web IT Service Desk for more information.

Letter to Students

​​​Dear PSW and Supportive Care Student,

Welcome to the Personal Support Worker (PSW) and Supportive Care Certificate Program! We are very proud of the PSW and Supportive Care students, graduates and program at Conestoga College.  As a PSW and Supportive Care Provider, you can truly make a difference in the lives of others, and we hope you are excited to start this rewarding journey.

This PSW and Supportive Care Program handbook is a supplement to, but not a replacement for, the Conestoga College Student Guide.  This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the PSW and Supportive Care Program. Reading, understanding, and following the information in this handbook is an important first step in your continued success in this program and as a PSW and Supportive Care Provider. The PSW and Supportive Care Program handbook has been compiled with careful consideration for your personal and professional growth during your time at the College.

Given the current pandemic situation, some processes and procedures in the program may be amended (e.g., entering/exiting the building, physical distancing, the use of personal protective equipment PPE, course delivery and evaluation methods.). Because the situation can change rapidly, the latest information will be disseminated to you closer to the start of the program. If subsequent changes need to occur during the semester, they will be communicated to you through eConestoga and/or the College Website.

Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program.  The PSW and Supportive Care team will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours as the student.

We are here to help you succeed along your journey to becoming a PSW and Supportive Care Provider. If you require clarification in understanding any of the information in this handbook, or should you require assistance in any area of your studies, please talk to the PSW and Supportive Care Faculty, Program Coordinator, or make an appointment with me.

All the very best to you as you set out to becoming a PSW and Supportive Care Provider as you start making a difference in the lives of others! 


Sarah Pottier, Chair, PSW and Supportive Care
On behalf of the PSW and Supportive Care Team of Coordinators, Faculty and Staff

Living Classrooms: Riverside Glen & University Gates

Welcome to the Schlegel Villages Living Classroom

In 2006, Conestoga College and Schlegel Villages developed a Living Classroom program in Long-Term Care (LTC). This innovative and collaborative program consists of classroom and clinical teaching for Practical Nursing (PN), PSW, and Supportive Care students, all in a real LTC and Retirement Home environment.

By participating in the Living Classroom program:

  • You have all the benefits of Conestoga College's PSW and Supportive Care curriculum and credentials, and
  • You have the additional benefits of learning at the Schlegel Villages University Gates or Riverside Glen.

The Living Classroom program embraces intentional interactions among you (students), the LTC and retirement living team, residents, and families. The program provides you with formal and active learning experiences in LTC and retirement living environments. The Living Classroom program includes:

  1. a specifically focused collaborative gerontological curriculum;
  2. intentional exposure to, and mastery of, knowledge, skills, and behaviours; and,
  3. the fostering of a formal and informal learning in a mentoring environment.

In addition to teaching and providing support for you as a student, Conestoga College PSW and Supportive Care program team members in the Living Classroom work together with the Schlegel Villages team to integrate your learning with the activities in the facility and create opportunities for your involvement. You are encouraged to take advantage of being in the Village by spending time with the residents and their families. The LTC and retirement Village also facilitates volunteer opportunities for you to assist residents and families. Furthermore, the health care teams at Schlegel Villages receive special training on how to mentor and support you when you are in the Villages.

The outcomes of the integration between learning and caregiving are mutually beneficial:

  • as a student, you gain more comfort and confidence in working with residents and families;
  • the team actively participates in your training;
  • residents are provided with care as well as social interaction;
  • you feel respected and valued as a member of the team;
  • the team and residents also feel valued as they actively assist you with the learning and training process by sharing their own skills and experiences.

Welcome from The Villages

Dear Conestoga College Student,

On behalf of the Team of The Village of Riverside Glen and The Village at University Gates we would like to extend a warm welcome to you. Our Village is a place where students are valued. 

In our Village Neighbourhoods we can all have the opportunity to learn from each other and grow together. ​We trust you will enjoy your time learning in this unique living classroom environment.

We wish you all the best as you begin this very rewarding career as a caregiver.
Warmest Regards, 

Bryce McBain, General Manager of Riverside Glen

Chris-Anne Preston, General Manager of University Gates

Program Overview

​​Program Description

Conestoga's PSW and Supportive Care programs offer an integrated plan of learning in which the knowledge, skills, attitudes and values critical to your goal of becoming a PSW and Supportive Care Provider are presented in a logical sequence. The PSW and Supportive Care programs scaffold learning from one course to the next and provides the opportunity to integrate increasing knowledge with application of theory to practice in more complex ways.

Program Philosophy

The philosophy of personal supportive care is based on the belief that the individual client and their family are unique individuals with unique experiences. Each individual and family have basic needs and the potential to meet their basic needs. However, at times, assistance may be required to meet their basic needs because of age, environmental and health-related factors.

Values/Beliefs that Guide the PSW and Supportive Care Program Curriculum

Our Beliefs about Those Receiving Supportive Care

We believe that:

  • The PSW/Supportive Care Provider provides quality supportive care for individual clients and/or families throughout the lifespan and at various levels of health and wellness, utilizing a holistic approach.
  • The PSW/Supportive Care Provider recognizes the interrelatedness of the physical, intellectual, emotional, social, and spiritual well-being of the individual and stressing optimum functional restoration.
  • The individual client's right to respect, dignity, confidentiality, cultural integrity, independence, well-being, choice, and self-determination are supported and promoted by the PSW/Supportive Care Provider to enhance the quality of life throughout the life cycle.

Our Beliefs about Those Who Care for Individuals Requiring Supportive Care

We believe that:

  • The PSW/Supportive Care Provider is a valued contributing member of the interdisciplinary health care team and works under the direction of registered and or designated personnel, and in partnership with clients and/or their families, in institutional and/or home care environments. An atmosphere of mutual respect between all individuals is promoted.
  • The PSW/Supportive Care Provider learns in an environment that enhances personal and educational growth. Principles of adult education guide the teaching-learning process. Students accept responsibility for their learning, and the program team facilitates achievement of the student's learning needs.
  • Legal, moral and ethical guidelines govern the practice of the PSW and Supportive Care Provider.
  • The PSW/Supportive Care Provider recognizes that they will function in a continually changing society and health care system, which reflects an increasingly aging and diverse population.

Our Beliefs Applied To the PSW and Supportive Care Program

We believe that Conestoga College's PSW and Supportive Care program incorporates the above philosophy into our program by:

  • Accommodating, to the best of our ability, individual situations, as appropriate for emerging adult learners.
  • Encouraging and expecting students to develop behaviours necessary in the workforce and in the PSW and Supportive Care profession, including: self-reflection, responsibility for self and own actions, honesty, integrity, punctuality and engagement.
  • Designing courses and experiences to support students in constructing knowledge about supportive care in meaningful ways.
  • Modeling a variety of teaching styles, providing a variety of learning and practice experiences, and by using a variety of evaluation methods.
  • Modeling communication and problem-solving skills as well as professional behaviours and attitudes required of Personal Support Workers and Supportive Care Providers.
  • Supporting the integration of theory and practice by providing students with opportunities to connect theory and its application in combination with practical experience.
  • Facilitating students' understanding to enable them to "make sense" of their practical experiences in view of theory.
  • Engaging students actively in their learning process.
  • Recognizing and appreciating the different styles and approaches to learning that an emerging adult learner may use/exhibit (multiple intelligences).
  • Building on previous successes to enhance confidence of the student as a learner.
  • Supporting students as they develop their professional philosophy.
  • Mentoring students as they proceed through their journey of becoming a PSW and Supportive Care Provider in both the classroom, lab and through their field experiences.
  • Offering general knowledge and generic skills, in addition to specific vocational skills.
  • Endeavouring to support the PSW and Supportive Care field and the local community, believing that learning is life-long, and that Personal Support Workers and Supportive Care Providers play a vital role in our society.
Our Beliefs about the Experiential Learning Experience

Experiential learning experiences provide:

  • students with opportunity to develop skills to apply in a field placement;
  • students with opportunity to work with a team who support, evaluate, and mentor them as they work to acquire the skills and attitudes necessary of a PSW/Supportive Care Provider;
  • an environment where the teaching/learning team and students work together to implement and evaluate new skills necessary to work in the health care field as a PSW/​Supportive Care Provider.

​​​​​​​Program Summary Map 2021-2022​

Program Map describes your learning journey with three important components:​

  1. All courses focus on you demonstrating development towards the program outcomes and capabilities through your program journey.
  2. There are themes for your learning that will inform you of the courses you will take to develop program capabilities.
  3. Each level has a theme that creates milestones for your learning and your journey from one level to the next level and ultimately to your readiness to graduate.
PSW map

PSW Program Outcomes

Upon completion of the program, the graduate will:

  • ​Work within the PSW role in community, retirement homes, long-term care homes and/or hospital care settings in accordance with all applicable legislation and employer's job description, policies, procedures and guidelines.
  • Act responsibly and be accountable for own actions while recognizing the boundaries of knowledge and skills within the PSW and Supportive Care role that requires collaboration with the clients, families, supervisors and/or other members of the interprofessional care/service team.
  • Participate as a member of the interprofessional care/service team and maintain collaborative working relationships in the provision of supportive care in community, retirement homes, long-term care homes and/or hospital care settings.
  • Provide client-centred and client-directed care that is based on ethical principles, sensitive to diverse client and family values, beliefs and needs, and which follows the direction of the plan of care/service plan.
  • Establish and maintain helping relationships with clients and their families reflecting open communication, professional boundaries, employer's policies and adhering to confidentiality and privacy legislation.
  • Identify relevant client information using basic assessment and communication skills and report and document findings in accordance with the requirements of employer policies and procedures and all applicable legislation.
  • Promote and maintain a safe and comfortable environment for clients, their families, self and others including the implementation of infection prevention and control measures and emergency first aid procedures that are in keeping with the plan of care/service plan, employer policies and procedures, and all applicable legislation.
  • Assist clients across the lifespan with routine activities of daily living by applying basic knowledge of growth and development, common alterations in functioning, disease prevention, health promotion and maintenance, rehabilitation and restorative care.
  • Assist clients with medication in keeping with the direction of the plan of care/service plan and under the direction and monitoring of a regulated health professional or most accountable person and in accordance with all applicable legislation and employer's policies.
  • Assist with household management tasks and instrumental activities of daily living in accordance with the plan of care/service plan and considering the preferences, comfort and safety of clients, families and significant others.
  • Assist clients who are caring for dependent individuals considering client and family choices, professional boundaries and the direction of the plan of care/service plan
  • Identify and report situations of neglect, and potential, alleged or witnessed/actual incidents of abuse, and respond in accordance with all applicable legislation and employer's policies and procedures.
  • Assist in the provision of culturally relevant palliative and end-of-life care to clients experiencing life-threatening illness and to their families and significant others, from diagnosis through death and bereavement, and in accordance with clients' choices and the plan of care/service plan.
  • Use identified approaches and best practices to support positive and safe behaviour in clients experiencing cognitive impairment, mental health challenges and/or responsive behaviours.
  • Apply knowledge of and commitment to continuous quality improvement and change initiatives, including the responsibility of ongoing and continuing professional development.
  • Make use of self-care strategies to manage personal and professional stressors in accordance with client and employer expectations

​Program Design

You can find your​ program design on the student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button

Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the School of Health & Life Sciences website. To find these courses, students need to scroll to the 'Program Courses' section.

​​Pathways and Further Post-Secondary Education Opportunities

Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credentials. Pathways are formed through agreements between the Conestoga program and partner institutions. View the transfer agreement opportunities.

There are several different opportunities available to students who wish to continue studying at Conestoga. Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways to help you meet your goals. Conestoga Pathways information is available on Conestoga's website.

​​Employment Opportunities

PSW and Supportive Care Providers contribute to the quality of life of individuals by promoting their independence and dignity; social, emotional and physical needs; mobility; personal appearance; comfort and safety. Graduates understand the roles, responsibilities of the personal support worker and work as a member of the health-care team, communicating effectively, and observing and reporting changes in clients' conditions.

For more details on related occupations, job market information and career opportunities, see the Government of Canada website or the Health Force Ontario website.


​​Communication and Contact Information

The Program Faculty members are here to support you in acquiring an excellent education, a broad skillset, and the confidence to move out into the workforce upon completion of the program. Ultimately, your success in this program rests on you; however, your faculty are committed to doing their best in supporting you throughout your studies.

To ensure your success in the program, it is important you become familiar with those who are here to support and help you. If you have any day-to-day questions about your program, courses or schoolwork, please contact your Faculty, Program Coordinator, or Chair.

Contacting Program Faculty members
When contacting program staff (via email or by phone) outside of class time, your message should include the following information:
  • First and last name, student ID #
  • Course and semester or level
  • Brief description of the reason for contact
  • Telephone number where you can be reached
Student Email

All students are supplied with a Conestoga e-mail address. Communications from program team members will be via your Conestoga e-mail address or posted on Conestoga's online Learning Management System – eConestoga. Official Conestoga communication via e-mail will use only your Conestoga e-mail address. Use only your Conestoga e-mail address when communicating with program team members. Students are expected to check their Conestoga e-mail regularly. You can forward emails from here to a personal email address for notification, but you must respond using your Conestoga email address.

If you are having problems accessing your Conestoga e-mail contact the Information Technology (IT) department at 519-748-5220 ext. 3444 as soon as possible. Students are accountable for ensuring a functioning e-mail account.

Program Faculty Member Availability
Students are encouraged to connect with individual Program Faculty members to discuss course work, assignments, or other matters related to their success at Conestoga. At the beginning of your program, a faculty member will explain how you can contact them outside of class time. 

Procedures for Meeting with Program Faculty Members

To schedule a meeting with Program Faculty members please contact the individual by email. Meetings may be held virtually or by telephone.

​​​Contact Information

PSW Team
Name​ Email
​Channa Cochrane,
PSW Technologist​​
​Stephanie Flynn, 


​Nicole Frlais, 
PSW FAST Coordinator​
​Sarah Givens,
​Marlene Hamilton,
PSW Technologist
​Emily Mallay,
​Jennifer McFarlane,
PSW Technologist
​Evan Novak,
PSW Technologist
Birgit Pellizzari,
PSW Coordinator
​Brandon Restoule,
PSW Technologist
​Kim Robinson,
Lori Strauss,
Vicci Taylor,
PSW Technologist 
Beth Davidson, 
Program Assistant​

​Vikki Poirier,​
Program Assistant

​Sarah Pottier, Chair
PSW and Supportive Care
​​Josie Scott,
Program Assitant

​​Student Engagement

Student Concern or Issues

If any concerns or issues arise during your learning experience, our main goal is to collaborate with students, faculty and staff to resolve situations or concerns quickly and improve and optimize our processes.

Problem-solving strategy:

1. When a situation of concern arises, inform those involved in a timely manner.

2. Please see the Student Rights and Responsibilities​ website for further details on informal and formal procedures for the resolution of concerns and issues.

3. Issues and concerns related to a placement site, or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Field Placement" of your handbook. 

Student Representation

Conestoga Students Inc. (CSI) and Conestoga College agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.

PAC (Program Advisory Committee)

Each program at Conestoga has a Program Advisory Committee (PAC), which consists of industry and academic representatives, as well as current students. The PAC meets several times a year to discuss the future priorities of that industry and any adjustments that can be made to keep the college program.

At the beginning of each academic year, the Program Coordinator will invite students to volunteer on the PAC. Student attendees are important members of the PAC and are expected to be present at the meetings, and prepare and submit a report based on guidelines provided by the Program Coordinator.

Students who participate in PACs will receive credit on their Co-Curricular Record (CCR). Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved co-curricular experiences at Conestoga College.

​​Student Feedback

​Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching (SAT)

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.

​​Class Cancellations

Class cancellations due to faculty absence

Class cancellations due to Faculty absences will be posted on the Student Portal or​ B.S.c.N​. students on Avenue to Learn.

Faculty may also post any absences on eConestoga

Class cancellations due to inclement weather

College closure due to inclement weather will be announced on local radio stations and posted on the College's website. A message will be recorded on the campus phone line after office hours.

Personal notifications of class cancellations

Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive these notifications, students must subscribe to this service. See the Student Portal and select notifications. 

Standards of Conduct and Professional Practice

​​​​​Safety and Security at Riverside Glen

In the Event of a Fire Alarm/Emergency

  1. Conestoga program team members and students will stop and listen to the announcement.
  2. If the emergency is in the Retirement side of the building (will be in the announcement) remain in the classrooms and continue to listen for any further instructions.
  3. If you feel more comfortable leaving the building you must exit via the Fire Exit door and designated fire route as mentioned below.
  4. If the emergency is in the Long-Term Care side of the building (will be in the announcement), leave the building via the Fire Exit door and follow the designated fire route.


Parking is provided at no charge for Conestoga College students at the Village of Riverside Glen. All students are to park in a designated area only. These areas will be identified during the first week of the program. If all parking spots are taken, students must park in designated alternate areas. These areas will be identified during the first week of the program. Under no circumstance are students to park in other parking areas other than designated areas. These areas are for residents and family and many are owned and paid for by the residents.

Security Code

Access to Conestoga College Areas at the Village of Riverside Glen

Conestoga College areas at Riverside Glen are for Conestoga College Students only.

The back door from student parking area is secured and entry can only be accessed by using the security code number. You will be notified of this security code the first week of class. Under no circumstance is this code to be shared with any other person who is not a student in your program.


All Conestoga College students must wear their college picture identification badge while in the Villages of Riverside Glen. Students must also have an available copy of their completed health passport and a clear VSS.


All PSW and Supportive Care students at Riverside Glen will be assigned a locker for their personal use throughout the program.  Each student must provide their own lock.  Reminders to clean out and empty the assigned locker will be provided near the end of the program.  One month after completion of the program, any remaining locks will be removed, and contents discarded.

Safety and Security at University Gates

In the Event of a Fire Alarm/Emergency

  1. Conestoga Faculty and students will stop and listen to the announcement.
  2. If the emergency is in the long-term care side of the building (will be in the announcement) remain in the classrooms and continue to listen for any further instructions.
  3. If you feel more comfortable leaving the building you must exit via the Fire Exit door and designated fire route as mentioned below.

If the emergency is in the RIA building

  • The page will tell you where the emergency is.
  • You will then exit by the "Fire Exit" door.
  • There are emergency exit arrows on the walls to direct you to the "Fire Exit" door and a "Fire Exit" sign is at the Fire Exit door.


A Conestoga College parking pass needs to be obtained. All students are to park in designated areas only. These areas will be identified during the first week of the program. Under no circumstance are students to park in other parking areas other than designated areas. These areas are for residents and family and many are owned and paid for by the residents.

Security Code

Under no circumstance is the code for any of the doors at the Village at University Gates to be shared with any other person who is not a student in your program.


All Conestoga College students must wear their college picture identification badge while in The Village of University Gates. Students must also have an available copy of their clear health passport and their VSS. 


All PSW and Supportive Care students at University Gates will be assigned a locker for their personal use throughout the program.  Each student must provide their own lock.  Reminders to clean out and empty the assigned locker will be provided near the end of the program.  One month after completion of the program, any remaining locks will be removed, and contents discarded. 

Guidelines for Student Use of Classrooms, Labs and Shared Spaces

Classrooms and Labs all make up the formal learning environment at Conestoga. For this reason, it is expected that these spaces be considered an extension of the professional world you are aspiring to enter. In keeping with this, when using classrooms, labs, and shared spaces:

  • Be mindful of your language and your attire; both choice of words and tone.
  • Discussions of an unprofessional nature or of unrelated topics should not take place and will be actively discouraged by Conestoga program team members.
  • Be considerate of other students, residents, families and the team when walking through the halls or neighbourhoods, by avoiding unnecessary noise.
  • No food and only bottled water (with a cap) in classrooms.
  • No food or drink in clinical lab areas, or in computer lab areas.
  • The materials and equipment from the lab must remain in the lab unless specific permission has been given to use them elsewhere and they have been "signed out".
  • Show respect for the learning environment and equipment.
  • Come prepared for lab and to review the related theory and assigned video(s) prior to coming to lab.
  • Leave rooms clean after each class.
  • Permission must be given by program team members before using any of the materials or equipment in labs or classrooms.
  • Please remember that the labs and neighbourhoods are clinical settings. The requirement for proper hand hygiene is always in effect.

Note: It is expected that students will take the opportunity to practice lab skills between lab classes. Past experiences have shown that students who practice are more likely to be successful.

Students may be required to complete a confidentially agreement from the program coordinator.

Program Standards for Professional Practice

You are now embarking on a career that will provide you with many personal and professional rewards, and challenges, and brings with it a great deal of responsibility. As a PSW and Supportive Care Provider, you will be delivering care to members of our society who are often the least able to care for themselves, and who are the most in need of the kind of care you will be able to provide. The type of care and support you provide will make a difference in the lives of those you care for, their families, and their friends.

Conestoga College School of Health & Life Sciences has been given the mandate to prepare PSW and Supportive Care Providers. The Province of Ontario expects the college to graduate PSW and Supportive Care Providers who meet the Ministry of Colleges and Universities (MCU) vocational standards that have been established for the profession.

Personal Support Workers function in a dependent and interdependent environment. The majority of the time, the care provider's involvement in the care at the recipient's side is of an independent nature, when direct supervision of an action is not always possible. There is an implicit trust by the client that the Personal Support Worker and Supportive Care Provider is an ethical, moral, and competent person. It is the responsibility of the School of Health & Life Sciences to ensure that every graduate is capable of functioning in accordance with the professional standards expected of all health sciences disciplines. As students preparing to become professionals, it is imperative that behaviours and attitudes reflect standards that are endorsed by Conestoga College and your chosen profession.

As a student of Conestoga College, you are a member of the College community and as such you have received a Conestoga Student Guide that includes Student Rights and Student Responsibilities. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Program Coordinator.

Students are expected to behave in accordance with College policies regarding behaviour. These policies include:

  • Academic Regulations and Policies
  • Human Rights
  • Students' Rights and Responsibilities

In addition to all Student Responsibilities found in the Conestoga Student Guide, PSW and Supportive Care students have the following obligations:

  • Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity;
  • Attend class, lab and field experience as scheduled;
  • Actively engage in classroom, lab, and clinical learning processes;
  • Demonstrate ethical and professional behaviour while attending class, lab and field experience; protect the integrity of the Program and the college;
  • Complete the Conestoga 101 Mandatory Orientation module
  • Maintain the confidentiality of all classroom, lab, and field experiences, including use of any form of social media, and;
  • Seek clarification from program team members/administration when unsure of any of these standards.

A PSW and Supportive Care student needs to:

  • Contribute to positive team functioning and support colleagues;
  • Conduct oneself in a way which promotes respect for the PSW and Supportive Care role

If a student's behaviour/conduct interferes with the learning process or in any way jeopardizes the safe environment of the classroom, lab or clinical setting, the student will be required to leave the class lab or clinical session.

"Inappropriate Behavior" or unsafe practices may require the withdrawal of the student from the course prior to the end of the course.  Consequently, the student will receive a failing grade for the course.

Clinical Learning/Lab Policies 

Clinical/Lab Dress Code for all programs' students

The purpose of this dress code is to ensure the safety of the student, faculty and staff and also to prepare for the clinical environment.   The dress code is designed to comply with infection control procedures, workplace health and safety considerations and professionalism.

All lab areas are covered by this policy for all programs in the School of Health & Life Sciences.  Non-compliance with this dress code will result in the person being asked to leave the lab area. (If during scheduled lab time, this may result in a missed lab)

Please be reminded that the labs are a clinical setting and, as such, the requirement for proper handwashing/hygiene is in effect. 


​PSW Technologists act as a resource in introducing users to the lab, maintaining the lab environment/supplies, and assisting students with practicing and evaluation of skills related to client care.  PSW Technologists are also available to students requiring remedial assistance.

Accessing the PSW-ONSITE Labs

Please refer to site-specific procedures that will be posted in the Lab Course Shell.

Rules of Engagement for Simulation Experiences

There are 3 guidelines that everyone must follow:

1. Keep it real

The simulation environment is created with actors and scenarios requiring you to keep it real. You are expected to adhere to Program standards of conduct and professional practice to model professionalism and leadership in the simulation environment at all times.

2. Respect for others and yourself

It is important to maintain a positive, respectful environment and keep actively engaged. To maintain privacy and confidentiality and out of respect for all involved; experiences and discussions related to the experiences must never be posted via social media. 

3. Constructive Reflection

This is an opportunity to improve on your performance in a safe and interactive environment.  We can all learn through our actions or inactions.  Keep it constructive.

Unsatisfactory Lab Procedure

Each lab is an evaluation for: accountability, safety, professionalism, critical thinking, person centred approach, and documentation. 

When a lab is unsatisfactory, because of unsatisfactory feedback or missing a lab, it is the responsibility of the student to provide satisfactory evidence of outcome completion. Students are accountable for the learning outcomes of both self-directed/pre-lab and lab. This procedure is designed to provide the student with an opportunity to meet the outcomes. It is not designed as a replacement for lab learning.  

All unsatisfactory labs must be submitted within 48 hours of the scheduled lab. Successful completion of all lab outcomes, including skill testing, is a requirement for participation in field experiences. 

Steps to demonstrate satisfactory evidence of outcome completion: 

  1. The student will complete the checklist of the self-directed/pre-lab including Step 1, Step 2 and Step 3. 
  2. The student will practice the skill independently to build proficiency.  
  3. The student will submit the unsatisfactory lab procedure as outlined by faculty and/or the PSW Technologist to demonstrate satisfactory completion of the lab outcomes. 
  4. The lab facilitator will review the unsatisfactory lab procedure using the rubric and provide feedback.  

Evaluation of Unsatisfactory Lab

  1. Each lab is an evaluation. 
  2. Successful completion of outcomes is required in self-directed/pre-lab and lab to be deemed satisfactory. 
  3. If outcomes are not successfully demonstrated in the submitted missed lab, the lab will be considered unsatisfactory. 
  4. Failure to meet course outcomes will result in an unsatisfactory lab decision tree.

Rubric for Lab

This rubric will be completed after each lab to determine if the student successfully demonstrated the lab outcomes.

All elements must be demonstrated as satisfactory to pass the lab.


Critical thinking   
Person centred approach   
Overall Grade 

PSW Lab Decision Tree

​​User Responsibility Regarding PSW-ONSITE Lab Maintenance

All users are responsible for ensuring that the Lab is maintained as a safe and tidy environment. In particular:

  • All equipment is to be returned in the condition in which it was received;
  • All beds are to be left in a low position, neatly made, with the furniture positioned appropriately;
  • Manikins are to be handled carefully (and not placed on the floor);

All materials borrowed by facilitators and students for use outside the Lab must be signed for and returned in good condition within the specified time.

Students are responsible for the replacement of damaged or lost equipment in the Lab, or community agencies. (E.g. Student drops and breaks IVAC thermometer.)

Uniforms, Grooming and other Professional Standards

Dress Requirements for Labs

To maintain these as safe, professional spaces, the designated lab uniform must be worn. The purpose of the dress code is to ensure the safety of the student, program team members, and staff, and to prepare the student for the work environment. The dress code is designed to comply with infection control procedures, workplace health and safety considerations, and professional safety. All lab areas are covered by this policy for all programs in the School of Health & Life Sciences. Program team members reserve the right to ask students who do not conform to the uniform policy to leave the work experience, community, or lab setting. Time missed must then be made up by the student.

Uniform Regulations

  • Full uniform must be worn in PSW-ONSITE and college simulation labs.
  • Bottom of the pant hemline must be hemmed above the sole of the shoe.
  • Warm-up jackets or sweaters that coordinate with the uniform are acceptable but must not be worn during direct care.
  • Undergarments must be worn; choice and style should not create a major contrast between body colour and uniform colour
  • Head coverings, if required must be appropriately secured to ensure safety of the students and patients.
  • If ¾ length shirts or t-shirts are to be worn under the designated Personal Support Worker uniform they must be black, grey or spruce green
  • Once uniform is worn for client care it cannot then be worn in any public place until washed. If you are not going directly home after lab you need to have a change of clothing with you


Uniform shoes must be clean, and black or white in colour, slip-resistant with closed toes and heels and substantial enough (no mesh) to prevent foot injury. Shoes worn with the uniform are not to be worn outside of the agency. Clogs (wooden or other), and "crocs" do not meet the definition of acceptable footwear.


Conestoga identification (name tags) must be worn and visible at all times in lab. Identification must include first and last name, and designation (e.g. PSW/Supportive Care Student). Institutional Photo ID may also be required, at the discretion of the institution.


Jewelry can be a source of bacteria and injury to students and clients. For these reasons the following restrictions related to Jewelry are necessary:

  • NO rings, other than a plain wedding band;
  • NO chains, necklaces or bracelets;
  • Watches may be worn on the wrist or uniform. Watches worn on the wrist must be removed when giving direct care. 
  • Dangling earrings or stretchers are not acceptable. Flesh coloured spacers are acceptable.

Personal Hygiene

Students are expected to meet hygiene requirements during class, lab and field experience hours.

  • Maintain personal cleanliness by bathing daily.
  • Oral hygiene (brushing of teeth) required.
  • Use deodorant/antiperspirant to minimize body odours. 
  • No heavily scented perfumes, colognes and lotions.  These can cause allergic reactions, migraines and respiratory difficulty for those participating in class, lab and field experiences.
  • Wash hands after eating and using the restrooms.


During care, it is important that hair not fall forward potentially contaminating clean/sterile areas. For this reason, hair should be neat, clean, and kept out of the eyes. If hair is long, it should be tied back and secured. Long ponytails should be secured up on the head, and not allowed to dangle onto a patient field of care. Hair must be up off the shoulders. Students must be clean shaven or have neatly trimmed beards and/or moustaches.


  • Nails should be kept short, not past the fingertip, and clean.
  • Nail polish, nail jewelry, and artificial nails are not permitted


Personal fragrances (perfume, colognes, lotion) and scented hair products should not be worn as fragrances can cause problems for those with allergies and sensitivities.


Smoking in any agency must be in designated areas only. Many health care facilities are smoke-free.

Chewing Gum

Chewing gum is not allowed in the clinic, lab, field experience, or in the shared spaces of the Living Classrooms.

Food and Beverages

Food and beverages in agency setting are allowed in designated areas only. (E.g. Staff lounge areas, café, etc.)


Cellphones and/or smartphones for personal use are not permitted in clinic, lab, field experience, or in the shared spaces of the Living Classrooms.

Please Note: Purses, coats, knapsacks, and extra books (except for the Mosby textbook) are to be left in a student locker and are not permitted in labs.

Requests for accommodations of this regulation (e.g. for religious or disability reasons) will be considered within the framework of the Conestoga College Policy for Human Rights.

Program team members reserve the right to ask students who do not conform to the uniform policy to leave the clinical or lab setting. Time missed must then be made up by
the student.

It is the responsibility of the student to review the particular agency policy regarding wearing the uniform to and from the agency setting.

​​​​​​Academic Offences and Plagiarism

Academic honesty is expected and required of all Conestoga students. It is critical that you familiarize yourself with the Academic Offences Policy found on the Policies and Procedures​ page. The Academic Offences Policy provides a detailed description of the following:

  • Scope of academic integrity,
  • What academic integrity means,
  • What types of behaviours constitute a breach of academic integrity, and
  • The penalties associated with breaching academic integrity.

Please speak with a faculty member or your Program Coordinator if you have any further questions after reviewing the policy. Please note that maintaining academic integrity is very essential and that it is your responsibility to know the Academic Offences Policy.

Below are a few examples to help you avoid breaching academic integrity.

  • Make sure you recognize information that requires referencing.
  • Whenever you refer to material from another source, whether book, journal article, video, newspaper or electronic publications, you must acknowledge your source using proper citations and references. See the Student Success Services website​ for assistance with formatting and referencing.
  • If you work collaboratively with others on an assignment, make sure you do not copy words or ideas from others intentionally or by accident.
  • Read the Academic Offences Policy and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
  • If you require more information, see the Academic Integrity website

​​Copyright – What you need to know

Photocopying and scanning at Conestoga College are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.

Under the terms of Conestoga's Access Copyright, you can photocopy or scan the following:

  • Up to 10% of most published works.
  • One chapter that is greater than 10%, but no more than 20% of the book.
  • One article, short story, play, poem or essay from a book, magazine or journal issue containing other works.
  • One newspaper article or page.
  • One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work.
  • One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.

Cumulative Copying

Cumulative copying consists of copy more than 10% over time. This is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can not copy from this source anymore until the next academic year.

You cannot copy or scan the following:

  • Workbooks or study guides that are intended for one-time use.
  • Instruction manuals.
  • Sheet music and original artistic works including photographs or prints.
  • Advertisements.
  • Business cases.
  • Full textbooks.
  • Any of the items on the Access Copyright Exclusions list.

You can find this information and more on the Copyright for Students web page.

​​​​Safe Practice

Safe practice is a hallmark of professional practice. It is an expectation of everyone who aims to become a healthcare professional.

There are several policies and procedures associated with practical ​training that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These policies will be reviewed during your program.

The following basic procedures are outlined for your attention:

  1. Your safety begins with the use of professional attire and footwear and with your attention to the health and safety expectations that may be identified throughout the college.   
  2. Please help us create a safe and pleasant environment by wiping up spills, ensuring laptop cords do not snake across walking areas, and reporting equipment or facility problems when you notice these.  
  3. Specific dress codes, personal protective equipment and specific codes of behavioural conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.   
  4. Safe work practices are to be followed during all training. Follow the direction of your instructors. If you have a placement, your instructor will ensure that you know safe practices and safety precautions and procedures. This includes problem-solving by the instructor and Program Coordinator with the college's Occupational Health & Safety Department as required.  
  5. All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately. ​​

​​Student Protection Acknowledgement

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 

Students are advised to review and comply with all policies and procedures, including the following:         
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure ​
  • Clearance of Academic Deficiency Policy & Procedure
  • Convocation Procedure
  • Co-operative Education Policy
  • Discontinuance Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
  • Readmission Procedure
  • Religious Holiday Policy & Procedure
  • Student Rights and Responsibilities Policy & Procedure
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.​​ 

Conestoga 101

The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills. 

Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.

​​​Professional Conduct - Use of technology

To support a respectful learning environment both in the classroom and in field placements, the use of technology for social networking can only occur during break times, before and after class, and during formal break time in field placement.

Social Media Policy

  • As a student and future professional, it is essential to maintain your professional boundaries in all communication, including social media.

According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment.

  • Assume the information you post or send can be accessed or altered by anyone.
  • Consider whether any posting may reflect poorly on you, your school, or your profession.
  • Avoid online criticism of other students, colleagues, faculty or field placements.
  • Avoid impulsive, inappropriate or heated comments.
  • Pictures should not be taken, posted to social media sites or shared without the expressed permission of all individuals involved.
  • Make sure your on-line name and email reflect professionalism.
  • Maintain privacy of all care and service activities when in practical work experiences.
  • Do not take or post any pictures while on placement or involved in lab activities.
  • Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.

Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from

Cell Phone Policy

Students should respect their instructors, faculty and staff by not using their cell phones for personal use during class time.

Students can not bring their cell phone or technology device(s) into a test or examination, unless required for the examination and approved by the faculty. 

In the event of an urgent need to keep your cell phone with you during a test, please speak to your faculty as soon as you enter the examination room. 


Attendance and Student Success Strategies


Students are expected to arrive on time for classroom, lab, and field experiences. Repeated late arrivals may result in the student being removed from the experience and impact their success in the course.


Health Sciences Programs, including the PSW and Supportive Care programs, include a competency-based curriculum with defined learning outcomes, which place a great deal of emphasis on students attaining the theoretical and practical skills required to enter the profession. Success in a program depends on students being able to demonstrate that they have met these learning outcomes.

Students who are absent from class, lab, clinical, and field experiences place themselves in academic jeopardy of not meeting the competency-based learning outcomes of the Program. Students are therefore expected to attend all classes, lab, and field experiences as scheduled by the program.

Students who do not meet this obligation are required to initiate a discussion in a timely fashion with the specific program team member on how the learning outcomes are to be met for the particular classes, lab, and/or field experiences missed. Failure to do so will jeopardize the student's eligibility to continue in the program.

In support of the development of professionalism, students are required to take all evaluations at the scheduled times.

  • Students who make personal commitments that conflict with the evaluation dates or assignment deadlines do so at their own risk.
  • There will be no special arrangements made for students with personal conflicts (e.g. work, family commitments or vacation plans).
  • Students who wish to reschedule an evaluation or a presentation due to a religious holiday are required to discuss the situation with program team members within the first two weeks of the semester.
  • Academic accommodations are provided to students with documented disabilities through the Accessibility Office.

​​​Religious Holidays

Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day(s) because of religious beliefs will be given the opportunity to make up the work that was missed or complete alternate work/examinations subject to timely notification.

Conestoga recognizes all religious holidays as defined by the College Employer Council.

It is your responsibility to:

  • Plan ahead and be aware of the dates of all examinations and other course obligations;
  • Advise the faculty member that you will be seeking accommodation to observe a recognized religious holiday. You will also make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Program Chair.


Evaluation of Lab Skills


  • Independent Practice: Student practices on their own time without supervision.
  • Supervised Practice: Student practices a skill under direct PSW Technologist supervision allowing for input from PSW Technologist either by questions or demonstration.
  • Return: Student performs the skill unassisted in the Lab setting. The PSW Technologist is present to observe and may provide minimal input while the student is doing the procedure. Student performance will be tracked.
  • Field experience/Scenario:   Student demonstrates performance competency in a realistic, yet controlled setting.

Criteria for Tracking Lab Skills

In order to be considered satisfactory in the performance of clinical/lab skills, students must meet certain criteria.  Some criteria are appropriate for all skills, and some are more specific to a particular skill.

The following are criteria for all lab skills:

  1. Be prepared to discuss the principles for any of the actions performed.
  2. Appropriate observations and assessments of the patient/ client must be made.
  3. Any break in previously learned principles i.e. asepsis, body mechanics, etc. if not recognized and corrected by the student, is considered unsatisfactory.
  4. Accomplish the goal in a reasonable amount of time and in a logical sequence. The procedure must be carried out in a reasonable amount of time. 
  5. The student must evaluate the client's response to the procedure when appropriate.
  6. Principles relating to the comfort and safety of the client must be followed.
  7. The student must demonstrate appropriate professional behaviour and communication skills during all clinical/lab experiences.
  8. Tracking of clinical/lab skills occurs in all lab courses.  Students must be deemed successful in performing all practice skills to achieve an overall pass in the lab course. Students may be offered the opportunity to repeat a lab course at a regularly scheduled time in a subsequent semester.

Satisfactory Criteria

Students completing work experiences are expected to follow the policies and procedures of the employer. Not following the policies could jeopardize meeting the outcomes of the course for work experience.

Remediation Process

PSW Technologists and faculty are committed to provide students with support during work experience that enhance learning as well as to ensure the safety of clients in the field experience setting. The program is designed to ensure that students are equipped with optimal theoretical and practical knowledge in order to provide safe care to clients. 

To facilitate student success, a student may be entitled to remediation, with the goal of returning to the work experience setting and completing the course. While this process is meant to support student success, it does not guarantee a pass in the course.

Assignment Policies

The expectation of Health Professionals is that they complete assigned work competently and in the allocated time, or that they anticipate difficulty in meeting deadlines and notify the appropriate person(s). The following regulations regarding assignments reflect this belief and are designed to ensure that graduates of the program meet these expectations.

Written Assignments

  • Students are required to submit all written assignments on or before the date and time specified
  • Students should anticipate problems that will necessitate an extension of time. If an extension of time is required, students will make this request to the appropriate Faculty prior to the due date
  • Assignments that do not meet the above criteria will lose 10% of the value of the assignment for each day late, including weekends and holidays
  • All assignments must be submitted through Turnitin to ensure academic integrity is maintained
  • Not include any identifying information regarding clients

Working together on Group Assignments

Students will often work with their fellow peers on various assignments/projects throughout the program. Each group member is responsible for ensuring that they have an equal role in the group. All students in the group should review the completed work before it is submitted/ presented. When issues/concerns arise during the group process, it is the responsibility of group members to contact the course professor for assistance prior to due date.

Faculty Returning Tests and Assignments

In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual Faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Students who have questions about tests/assignments/grades should follow the process outlined below:

  • At least 24 hours after receiving the mark and within 5 days,
  • Email the Faculty who provided the feedback on the evaluation, indicating the area(s) of clarification required,
  • Initiate a meeting with the Faculty to discuss,
  • Bring pertinent information (assignment, mark sheet, etc.) to the appointment,
  • Under no circumstances are students to enter the offices of Faculty or look through papers on a desk without a Faculty present.

Tests and Examinations

  1. Students are expected to attend all tests/examinations as set by the program.
  2. Students must present official photo ID to sign-in for the test/examination in-person. Students will not be permitted to write the test/exam until photo ID is shown.
  3. Students must be punctual for a test or examination. Students who are late will not be given extra time. No late arriving student may begin writing the examination or test after any student has left the examination or test room. All students must stay for the first 30 minutes.
  4. For in-person tests, students are to bring only what is necessary to the examination room. Keep personal belongings (hats, coats, bags, and pencil cases), cell phones and other communication devices in your locker. If a student is found to have any communication device with them during the examination/test, it will be deemed to be cheating and the appropriate course of action will be followed.
  5. Students will need to have HB lead pencils (sharpened), an eraser (and highlighter if desired). Students will not be allowed to share materials i.e. eraser, pencils and calculators.
  6. Students are responsible for following the directions accurately for completion of the test/exam. Students are responsible for their own errors.
  7. When leaving the in-person examination room, the student must SUBMIT ALL EXAMINATION MATERIALS, including examination booklet, sheets and spoiled sheets. When returning these materials, only one examinee at a time can be checked out; please be patient while waiting.
  8. Examination/test marks are usually posted within two weeks from the date of writing. The final examination results will be posted by the Friday of exam week. It is each student's personal responsibility to obtain their own mark from the Student Portal.
  9. Cheating on tests or examinations is unacceptable. A student who is caught cheating has violated the Student Rights and Responsibilities Policy and will be reprimanded accordingly.
  10. Accommodations for examination procedure are facilitated by Accessibility Services for students, as prescribed.
  11. A test may only be reviewed before the next scheduled test. Faculty will not review all semester tests with a student immediately prior to final exams.

Methods of Evaluation

Methodology for evaluation includes:

  • Presentations – enhances group work and clear, concise spoken communication
  • Written assignments – enhances clear, concise written communication
  • Observation of clinical and lab performance
  • Preparation and participation
  • Verbal demonstration of learning

Types of Evaluation


Formative evaluation is an ongoing process whereby the teaching/learning team and student collect data during the learning phase of the student's practice. Students will submit reflections as directed by the course facilitator. A midterm formative evaluation may be completed. The teaching/learning team monitors the student's progress toward achievement of the semester/program outcomes and provides ongoing feedback to the student on a regular basis. 


This is the final evaluation at the end of the practice experience. Summative evaluation is the documentation of the behaviour the student has mastered and the behaviour that the student must improve or change. This evaluation should contain all the information that has been shared with the student during the period of learning. 

This document is completed by both the student and the practice facilitator at the completion of the experience as the process for documenting summative evaluation data/analysis of the student's practice experiences over the semester

Academic Progress Through the Program

​Academic Standing and Promotion

The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.


  • Students must attain the minimum passing grade stated on each Course Outline (65% in all the core PSW and Supportive Care courses; usually 55% in other General Education courses).
  • Students who have met all course requirements at each level will be promoted to the following level or graduation.

Promotion Process

The courses in the PSW and Supportive Care program are designed to be taken in a certain order, since the content of a number of the courses builds on the content in some of the preceding courses. A student who fails certain courses may not be permitted to go on to some of the subsequent courses before achieving a passing grade in the course they have failed. This may mean that such student will have to drop to "part-time" status, or even be suspended from the Program, and resume their full-time studies with the next group of students entering the Program.

Part-time students must discuss the order in which they are taking courses with the Program Coordinator before enrolling in the course(s).

Requirements for Taking the Work Experience Courses

All level 1 lab and theory courses must be completed successfully prior to a student being eligible for work experience in level 2. 


Promotion is the advancement from one level of the program to another after a process of evaluation, which ensures specific program outcomes have been met.  Promotion is based on academic achievement, satisfactory practice performance, and professionalism. 

Promotion review occurs at the completion of each level.  Criteria for being reviewed by the promotion committee include:

Note: The nature of the work of Personal Support Workers requires that they be in good mental and physical health in order to provide the necessary care for others. Students who are not in good physical and mental health may not be able to meet the Learning Outcomes of the program.

Reasons for Students Progress Being Reviewed by the Promotion Committee

The Program Team members and student will discuss the recommendations prior to the Promotion Committee meeting. Reasons for a student to be presented at the Promotion Committee include:

  • Failure in one or more courses during the semester
  • Patterns of absence from class or practice which may affect achieving program standards
  • Failure to follow through on previous Promotion Committee requirements
  • Unprofessional behaviour as evidenced in evaluation measures and progress reports within courses 

Promotion Decisions:

The Promotion Committee may make the following decisions:

  • Eligible to continue in the program.
  • Complete make-up work for missed skill lab experiences with a grade of "satisfactory".
  • Receive a grade of Incomplete for the course, with specific requirements to be met for a final grade to be assigned.
  • Repeat the course at the earliest opportunity.
  • Complete supplementary work (see eligibility criteria and process).
  • Placed on Probationary Status for the next field experience course or for the remainder of field experience courses. Probationary Status requirements must then be met for the student to continue in the program.
  • Follow through with counselling (academic or personal).
  • Follow through with health measures as recommended.
  • Discontinued from the program.

Supplemental Work

Students who have one course failure within the semester and have regularly attended the failed class may be offered supplemental work based on eligibility criteria. Supplemental work will take place in the week after the final exam week. 

Eligibility for Supplemental- must meet all of the following criteria:

  • Must have passed at least one test/exam in the course in which the failure occurred;
  • Final course grade must be within 10% of the passing grade e.g. minimum of 55% for courses with a passing grade of 65%;
  • Has not used more than 1 supplemental while in the program. A maximum of 2 supplemental opportunities are permitted throughout the program.
A supplemental evaluation will not be granted for a course in which a student has received an academic offence. An academic incident resulting in a warning is not considered an academic offence.

Supplemental Result

A student who is successful in the supplemental work will receive the minimum passing grade for the course. Failure to pass a supplemental will result in either:

  • Repeating the course, if eligible.
  • Discontinuance from the program, if meets discontinuance criteria.

For more information visit the College Policies, Procedures, Practices and Guidelines webpage at then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.


Students who fail to meet the program standards (academically, clinically, or ethically) will be discontinued from the program, based on the recommendation of the promotion committee and agreement from the program Chair. Students will be discontinued when they are no longer eligible to repeat a course based on the academic rules below, or as a result of failure to meet program standards for behaviour or ethics. Such students will be entitled to appeal the discontinuance decision in accordance with the College's appeal process.

Academic Rules Pertaining to Discontinuance

  • The opportunity to repeat a PSW/Supportive Care theory or lab course resulting from course failure will be granted only once during the duration of the program. If a student is discontinued from the program and is later readmitted, the student will not be granted a repeat of a newly failed theory or lab course.
  • The maximum number of courses that can be repeated during the program is three (3).
  • Any individual course can only be repeated once.

Readmission to the Program

To be readmitted to the program, the student must apply through the registrar's office by April 1st for fall term and November 1st for winter term. Readmission is based on seat availability and academic status.

Guidelines for Approving Readmission

Students will be rank ordered for readmission using the following criteria:

  • Students in good academic standing who have withdrawn from the program due to illness or personal circumstances.
  • Students who have one discontinuance as a result of course failure and whose academic status/​performance and extra-curricular preparation suggests that they will be successful in the program if readmitted.

Students who do not meet the above criteria will not be readmitted. If there are more students within any category than space in the program can accommodate, the following academic factors will also be considered when categorizing students for readmission:

  • Students in good academic standing: overall grade point average (GPA), evidence that the illness or personal circumstances are managed.
  • Students with one discontinuance: GPA and the number of courses failed and dropped.

Only one opportunity to be readmitted is permitted. A student who repeats a previously failed course and does not pass that course will be discontinued.


Students have the right to appeal any academic decisions as set out in the Conestoga Student Guide.

Special Timetables/Adding Dropped or Failed Courses

Please note that when students are not taking the program in the prescribed sequence, they will be on "special timetables". Prior to the beginning of the semester, students should attempt to add missed courses from a previous semester by logging in to the student portal and following the instructions to register for courses. If students are not able to add courses on their own (because of a timetable conflict or full course section) they must seek assistance from their Program Coordinator during the "Special Timetable Registration" initiated by the college. Dates, times, and locations of Special Timetable Registration periods are posted in the student portal in advance of the beginning of each semester.  Students must attend this meeting where they will receive further guidance regarding this academic status from their Program Coordinator.


Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the winter, spring, and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.

​General Education / Interdisciplinary Electives

School of Interdisciplinary Studies

The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program,  diploma General Education and degree Interdisciplinary​ elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.

All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.

More information on these courses can be found at

​​​​Process for resolution of student concerns

To resolve any concerns that may arise during a course, field placement, or relating to the overall program, students are encouraged to resolve issues or concerns informally at the program level before proceeding to a formal appeal.

If attempts have been made for a resolution, yet no satisfactory outcome was reached, students are encouraged to refer to the Polic​ies and Procedures​ page, and to follow the procedures outlined under the "Academic Di​​spute Resolution and A​​ppeal Proc​edure".​​

​​​Maintaining Student Files

  1. Official records of each student's education are maintained electronically by the Registrar.
  2. Administrative records related to your experience in the program are maintained to demonstrate compliance with external and college requirements. The information is as follows:
Administrative Records
Student Information (if applicable)File Location and Student AccessRetention

Pre-Placement Health Requirements

  • Copies of information received from student.

In H.S Trax, by individual student access, accessed through My Conestoga

  • Each student has their own information on the Passport for provision to placement agencies.
  • For the duration of a student's stay in the Program.

Acknowledgement of WSIB understanding.

  • Signed electronically by student prior to the first field placements.
  • By Program, online.
  • For the duration of a student's stay in the Program.

Student Consents signed on admission electronically.

  • Student Consent for Release of Information.
  • Student Understanding of Professional Standards.
  • Student Understanding of Safety Requirements.
  • Filed electronically.
  • For the duration of a student's stay in the Program.
  1. Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
Academic Records
Student InformationFile Location and Student AccessRetention

Documents related to academic progress

  • Correspondence regarding course equivalencies.
  • Correspondence regarding supplementary examinations.
  • Learning Contracts.
  • Disabilities Information and plans.
  • In Student File, maintained by the Program Coordinator, initially, and then filed during the student's stay in the Program – maintained by Program Assistant.
For 1 year following graduation or as required by accrediting body.
Records of Competency AttainmentAs above.As above.

Documents related to areas of concern

  • Interview records, supporting email documentation.
  • Student Rights and Responsibilities.
  • Incident reports.
  • Letters/emails of significant concern and replies.
  • Appeals.
As above.As above.
  1. Students may review the contents of their academic file by:
    • Requesting this in writing to the Program Coordinator.
    • Reviewing the file in the presence of their Program Coordinator.


Work-Integrated Learning Experiences

​​​​​Student Consent Forms

Students are required to complete program specific consent forms if applicable. To access the forms, students need to visit the WIL Document Services Community in myConestoga and see Consent Forms tab. 

Program Field Placement Requirements

All PSW and Supportive Care students are required to complete a field placement in the form of work experience to graduate from the program. Work experience will be completed in the second half of the program. Additionally, there may be volunteer or field activity opportunities available for students to engage in within the first half of the program, though this is not required in the program.

To qualify for participation in field experiences required in the program, students must provide the appropriate documentation. 

The following documentation may be required as a future PSW and Supportive Care Provider in the workforce, including documentation required for field experiences as a PSW and Supportive Care student. Required documentation may vary according to individual employers. 

  • An annual Police Check including a Vulnerable Sector Check (VSC) must be completed in Ontario. Police Checks must be clear of any unpardoned criminal offences. An unclear criminal record may result in the inability to participate in work experiences which will jeopardize progress in the program. Some employers may request students to provide a VSC completed within six months of start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability.
  • Current immunizations. Proof of immunization or laboratory blood test results including: Measles/mumps/rubella (MMR), Varicella/chickenpox, Hepatitis B, Tetanus/diphtheria/pertussis (Tdap), Polio, Seasonal Influenza vaccine
  • Current TB Status. Evidence of 2-step testing.
  • Current Standard First Aid and CPR - BLS level (must be completed in Canada).
  • Respirator fit testing.

Travel and accommodation required within the program: Students are responsible for arranging their own travel and accommodation​ to and from learning settings external to the College and for covering any costs incurred.

Applicants are advised that accessibility to a car may be required for field experiences.

Additional Requirements-AODA Training

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is to ensure that all Ontarians have fair and equitable access to programs and services and to improve opportunities for persons with disabilities.

Students must complete AODA training in the first semester.

Basic Safety Training

Conestoga College is committed to establishing and maintaining a healthy and safe work and study environment.

General safety consideration will be provided in the orientation for specific classroom and lab locations. Throughout your course of study your teacher will guide you through the use of safe work practices.  Safety considerations and the safe handling and use of equipment in the labs are incorporated within the learning outcomes of your program.

It is the student's responsibility to follow guidelines for safety once they have been taught and to ensure that they have had training on the use of any equipment prior to its use.

Any person who fails to comply with Health and Safety regulations or handles equipment in an unsafe or abusive manner will be asked to leave the lab or classroom.

The PSW Technologist and Clinical Simulation Educator have the authority to ask any person who fails to comply with Health and Safety regulations or handles equipment in an unsafe or abusive manner to leave the Cowan Health Sciences Centre.

Field Experience Standards

In the PSW and Supportive Care Program we believe that learning is based on an integrated balance of theory and practice. The field experiences provide learning opportunities to apply theory to practice.

Prior to field experiences, students may receive written guidelines outlining specific procedures to be followed during field experience. These guidelines cover punctuality, absences, illnesses, dress codes, insurance coverage, and the reporting of accidents or incidents which may impact the health and safety of students or residents/clients at the field experiences. Students are expected to adhere closely to these guidelines. 

As a PSW/Supportive Care student, it is important to present in a professional manner, particularly when in a field experience setting (community or institution). A professional demeanour and appearance are important in establishing effective working relationships with clients and colleagues. As an employee in any agency providing field experience, it is important to always act and dress appropriately, and students will be required to follow their employer policies. 

The PSW and Supportive Care Program are committed to applying the following standards when evaluating students during their field experiences:


The practice evaluation will ensure, within each field experience course that the evaluation 
approach taken by all program team members consistently allows for individual learning 
and evaluation time by:
  1. Assessing student performance.
  2. Allowing for individual learning/performance strengths and deficits.
  3. Facilitating mutual goal setting.
  4. Offering a variety of practice settings from which evaluative data can be gathered.
  5. Communicating evaluative data verbally and through established written documents.


The practice evaluation will ensure that the achievement and measurement of field experience learning outcomes is facilitated by:
  1. Clearly identifying performance outcomes for each field experience.
  2. Communicating clearly the expected behavioural changes to the students in each field experience.
  3. Assessing the student's current level of performance against the course outcomes, utilizing multiple sources of evaluative data.


The practice evaluation will ensure that all students receive due process as they 
progress through the Personal Support Worker program by:
  1. Making program expectations known, clear, and realistic.
  2. Basing assessments and judgments of practice performance on accurate, significant, and relevant sources of data.
  3. Informing students as soon as performance deficits are identified.
  4. Respecting students' self-evaluation as they develop self-assessment skills.
  5. Counselling students on corrective actions so that program success can be achieved.
  6. Facilitating access to appropriate program/college support services and resources.
  7. Making the consequences of choices known to the student.


The practice evaluation will ensure that the evaluation of students within the Personal 
Support Worker program consistently follows ethical and legal standards by:
  1. Offering due process for all students.
  2. Insisting upon confidentiality in all verbal and written communication with students.
  3. Respecting the student's interests and values.
  4. Facilitating and respecting the student's informed choices related to program performance.
  5. Supporting any student who withdraws from the program.

​Parking Fees

Students are responsible for making their own arrangements for parking while on field experience.

Additional Information for Students

Change of Name, Address, and Telephone Number

Change of name, home/temporary residence address, and telephone numbers must be reported immediately in writing to the Registrar's office. Forms for reporting changes are available on the Student Portal. Failure to report these changes could seriously hamper relevant communication between the college and the student.

Guidelines and Expenses Incurred Relating to Field Placement and Labs

Students will assume responsibility for expenses incurred while assigned to affiliating agencies, such as meals, lockers, keys, parking, travel expenses, and uniforms.

Part-Time Work While Completing the Program

While students are enrolled in the PSW/Supportive Care Program:         

  1. Student priority needs to be safe competent care in their role as a student. 
  2. There is no WSIB coverage or insurance through the College or the Ministry while students engage in work experience with an employer.
  3. Students are not to wear the crest or name bar showing Conestoga College logo or the Conestoga College student uniform while completing work experience.
  4. Students should realize that, historically, students who work a lot of part-time hours while completing theory and lab classes are less successful in the program.
  5. Students who are completing work experience with an employer must follow policies and procedures of the employer including infection prevention and control policy that may require they only work with one employer.

Reference Letter from Program Team Members

Reference letters are to be negotiated with appropriate program team members on an individual basis. Students should discuss the appropriateness of a telephone reference check or formal letters with program team members prior to giving the potential employer their contact information.

*It is not appropriate for the Program Coordinator or Chair to provide detailed reference information to potential employers.

Student Awards

​​​Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local businesses, industry leaders, and generous donors. To be considered for an award, complete the General Application form available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students’ email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). For more information, visit Student Financial Services.​​​​

Academic Delivery Plan and College Hours

​​​Academic Delivery Plan Fall 2021

In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities. 

Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.

For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class.  Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.

College Hours

For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.

Effective January 2022: Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *

*In some instances, classes will be scheduled outside of this time frame and may include Sunday, to accommodate course, program and college requirements.*​​

Web-based Tools

​Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.

Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.

Attendance at Evaluations

Working Together to Plan Your Success

Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend.  If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.

Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.

While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.  

In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:

Faculty Responsibilities

  • To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
  • To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
  • To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
  • To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
  • To facilitate alternative evaluation arrangements as described below.

Student Responsibilities

  • To be informed about all course obligations and due dates.
  • To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
  • If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.

Valid Absence from Scheduled Evaluations Less than 20%

Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.

Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.

Valid Absence from Scheduled Evaluations 20% or More

Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.

Alternative Evaluation Arrangements

  • Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
  • Students will complete any necessary forms. 
  • Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.

Program Handbook Revision Log

Last RevisedBy Whom
June 25th, 2015Jillian Grant
June 25, 2015Lynn Voelzing
August 31, 2015Nicole Dorscht
June 17, 2016Lori Strauss
June 27, 2016Nicole Dorscht​
​June 2, 2017​Krisden Galloway
​June 23, 2017​Brett Gibson
​May 29, 2018​Krisden Galloway
​July 9, 2019
​Julia Rodricks
​July 20, 2020
​Beth Davidson
​July 14, 2021
​​Beth Davidson

Accommodation Disclaimer

​Conestoga College provides an equitable environment where all students have the opportunity to participate in College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student. 

To consult with an Accessibility Advisor about accommodations please make an appointment by emailing or calling 519-748-5220 ext. 3232.

Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.

Personal Support Worker - FAST Delivery