Public Service

2021/22 | Conestoga College

Program Code: 1274
Interdisciplinary Studies

Conestoga College Institute of Technology and Advanced Learning

This is a companion document to the current Conestoga College Student Guide

COVID-19 and 2021-22 Program Delivery

​In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. ​Please consult the COVID-19 Information page for the most up-to-date information on college protocols.

Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.

Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access. 


Welcome to Conestoga College, the next step in your pursuit of post-secondary learning. The School of Interdisciplinary Studies is your gateway to a variety of other college programs in the fields of Health Sciences, Community Services, Business, Information Technology, Engineering, and Media and Design.  It can also be your gateway to degree-level academic learning at either colleges or universities, if that is your goal. In particular, the General Arts and Sciences programs are designed to offer you a firm academic foundation in the humanities, social sciences and natural sciences, and to help you define your academic or career path by discovering your passion, developing your creativity, enhancing your professionalism, and augmenting your post-secondary academic achievements.

The purpose of this handbook is to provide students with program specific details and other important information needed, while studying in the School of Interdisciplinary Studies. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of changes as required through the Conestoga email system. Program handbooks are updated yearly and students must check their program handbook for the current edition.

This handbook must be read in conjunction with general information about Conestoga College found on the website and in the student guide. The information in the Student Guide and on the college website applies to all students, regardless of program, and will be referred to in Phase II Orientation at the beginning of the first semester in a program.

​It is the responsibility of each student to review and understand this document. The School of Interdisciplinary Studies is here to educate students on how to manage their college experience, navigate the college systems, make informed decisions, and assume responsibility for their academic success. If there are any questions or concerns regarding the content of this document, please contact the Program Coordinator.

Program Handbook Guidelines

The purpose of this handbook is to provide students with program specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.​

Conestoga Mission

CHAMPION innovation and excellence in the development and delivery of education and training.

SERVE responsibly the diverse and ever-changing needs of the community.

INSPIRE students and employees to strive toward their highest potential.​

Program Academic Team

​Dean, Interdisciplinary Studies
Shawn Brake

Administrative Assistant to Dean
Jennifer Matthews
(519) 748 - 5220 ext. 3265

Academic Chair
Andrew Schmitz Ph.D.
(519) 748 - 5220 ext. 2319

Administrative Assistant to Academic Chair
Jennifer Matthews
(519) 748 - 5220 ext. 3265

Program Coordinator
Anthony Piscitelli
Doon Campus, Rm. 2A307
(519) 748-5220 ext. 2716
(519) 998-3917

Program Faculty

Brooke Pratt
Ann Pappert
Robert Megens
Dorothy McCabe
Kerry Till
Aaron Stauch
Adam Payler 

Other Faculty

In addition to the core complement of your full-time program faculty, other faculty will work with you for the duration of this program. These include faculty from other schools for breadth and/or/general education courses, as well as faculty with particular expertise in specific areas of program focus.

Contact information for this faculty will typically be provided on the first day of related courses.

If you have any suggestions on improvements to this handbook, please contact Anthony Piscitelli in the School of Interdisciplinary Studies, Room 2A307 at ext. 2716, or at:

Program Overview

​​​​Program Description

Public service is service that is performed for the benefit of the public or its institutions, usually through employment in either a government or a non-profit organization. This graduate certificate program provides students with the skills, knowledge and practical experience critical to a career in public service. Students will learn about the inner workings of government at the municipal, provincial and federal levels. The program will address issues such as public ethics, policy formulation, government and public sector structures, leadership, and management. Through the program, students will develop skills in critical thinking, analytical communications and problem-solving to pursue a career as a public servant. The optional co-op stream includes one co-op work term.

Program Information Length

One-year Ontario College Graduate Certificate program

Delivery Sequence: Doon (Kitchener) - September/2021 - Fall | Winter | Spring/Summer

Location: Doon (Kitchener) Start: September

First-Year Capacity: 40

Students can find their program design on the Student Portal by following the steps below:

  1. Log in to Student Portal
  2. Click on 'My Courses' tab
  3. Select 'View Progress Report' button

Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the Conestoga College website. To find these courses, students need to scroll down the page to the 'Program Courses'.

Program Learning Outcomes

  • Explore governmental systems and inter-governmental relations and the role that government plays in delivering public goods and services.
  • Apply systems theory models to solve public sector organizational challenges with consideration of unions and multicultural environments.
  • Comply with and support others to work in accordance with general leadership principles, relevant professional association and industry codes of ethics, and legal obligations, protocols and policies.
  • Develop the advanced oral and written communications and interpersonal skills required of a public servant, including communications with the public, media and stakeholders.
  • Plan and adapt the implementation of strategies and tactics to inform communication objectives, decision-making, and project management goals.
  • Use research and analytical skills to examine legislation and regulations to evaluate their impact and support organizational objectives.
  • Analyze Canadian social and cultural frameworks within public service.
  • Investigate the various human resources and financial system processes within the Canadian public service environment.
  • Use current and emerging technologies to interpret and present data and communicate effectively.

Program Curriculum Sequence/ Design

The following is the anticipated sequence of the program over a year implementation beginning in August 2019. Occasionally, minor program design changes do occur and students are notified of these changes. For example, the order in which some academics/courses are scheduled may serve the student's development more appropriately if the semester is changed. On other occasions, new courses are developed and integrated into the program as a result of recommendations.

Course Information Non Co-op Stream

​​Level One
Conestoga 101
​Communication in the Public Sector
​Introduction to Politics and Government
​Career Management
​Safety in the Workplace
​Public Policy
​Strategic Planning and Implementation
Level Two
​Ethics, Multiculturism, and Government
​Leadership and Public Administration
​Introduction to Project Management
​Public Service Capstone Project

Course Information Co-op Stream

Level One

​Conestoga 101
​Communication in the Public Sector
​Career Management
​Safety in the Workplace
​Introduction to Politics
​Public Policy
​Strategic Planning and Implementation
​Level Two
​Ethics, Multiculturism, and Government
​Leadership and Public Administration
​Introduction to Project Management
​Public Service Capstone Project
​Co-op and Career Preparation
Level Three
​Co-op Work Term Public Service

Student Services

Refer to your Student Guide for Conestoga's student services information: search "Student Guide" on Conestoga's website.

Career Services – Program Specific

Refer to Career Hub.

Co-Curricular Record – Program Specific

There are often opportunities to volunteer for events such as presentations on the  Public Service program, open houses, career fairs, etc. that will be recognized. The Co-curricular Record, (CCR) will produce a record of volunteer hours that can be used on your resume. Students can also volunteer during the period that they are completing their field placement project. For more information and how to be involved with the CCR, please email

Co-op Services – Program Specific

The College cannot guarantee co-op employment. All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Co-op Department.

Orientation – Program Specific

Orientation is scheduled the week before the first fall semester of the program. Information will be given regarding policies, procedures, timetables, and services provided by the College to assist you in the program.

Program Information and Protocols

​​​Academic Assistance

Academic assistance is available to students through a variety of avenues. The program coordinator and faculty can advise students on specific program and course information. Visit the myLearning page through Student Success Services​ for information on accessibility accommodations and other services such as study skills, peer support, and math and writing tutoring. 

Academic Dates

​Refer to the college website for academic dates.

Academic Probation – Program Protocols

Academic probation is seldom required in this program but could occur in the following circumstances:

  • one or more cited instances of plagiarism (see College policies , click on Academic Administration, then Academic Offences Policy).
  • a lack of attendance/lack of effort in more than one course which results in multiple failures within the eight months of the academic program.
  • failure of three or more academic courses within an eight month period.
  • lack of progress in the program due to inability to complete required academic courses.
  • Academic probation sets out an agreement between the student and the academic team which outlines the criteria that must be met in order to succeed. The contract could outline a time frame for completion, expected attendance, timely submission of assignments, or other criteria deemed important for student success in the program.

Academic Standing and Promotion Requirements – Program Protocols

​In order to graduate in the certificate program, the academic program courses must be completed in 8 months and 420 co-op hours, commencing no later than the October following completion of program courses, must be completed to graduate with the co-op certification.

​​Student Feedback

​Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:

Key Performance Indicators

All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.

Student Appraisal of Teaching (SAT)

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.

The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.

Attendance - Program Protocols

​The normal protocol is to inform your teacher of any absence prior to the missed class. If it is a missed test or assignment, then a medical certificate or other written documentation may be required to validate the absence.  Missed classes may negatively impact professionalism marks if your teachers is not informed in advance and work missed is not made up.

Awards – Program Specific

​Apply using the online General Application available through your Student Portal to be considered for awards, scholarships and bursaries available through Conestoga.

Notifications and instructions to complete the application will be sent to all full-time Conestoga students' email accounts in the Fall semester (Deadline: First Friday in October) and Winter semester (Deadline: First Friday in February). Visit the Financial Aid and Student Awards Office on Conestoga's website ​at for more information.

Clearance of Academic Deficiency Program Protocols

The passing grade for a course is 55% unless otherwise stated in the course outline. 

In order to qualify for a supplemental exam or for supplemental work, a student must
  1. Have achieved no less than 50% as a final grade in a course
  2. Have completed and passed at least one evaluation during the semester
  3. Have not received an academic offence in the semester. An academic incident resulting in a warning is not considered an academic offence.
  4. Have completed all assignments and tests worth 10% or more.
  5. Have not completed a supplemental in another course in the program.
A student cannot do a supplemental in the Public Service Capstone Course.

A student receiving between 48% and 54% in the program may have their marks reviewed by faculty on each assignment, with marks potentially increased or decreased based on the faculty member's judgment.

In order to write a supplemental, the student must apply at the Registrar's Office and pay the required fee. This must be done within 5 business days after the final grade is posted. The student must complete the supplemental evaluation within 10 business days after the final grade for the course is posted.

For more information visit the College Policies, Procedures, Practices and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency. 

Communication – Program Standard & Emailing Protocols

​Conestoga College student email accounts will be used to communicate to the students via email. Students are expected to regularly check their student email accounts.

Faculty will not respond to emails from non-Conestoga email addresses.

Co-operative Education

Applying to the Co-op Stream (starting with the 1701 cohort and subsequent unless otherwise noted):

  • All applicants apply to the non co-op program. Students will be informed of the application deadline and process to apply for the Co-op Stream. Labour market conditions determine the number of co-op seats in optional co-op programs. Not every student who meets academic eligibility requirements will be admitted to the co-op stream.
  • To be considered for admission to the co-op stream, students are required to achieve a minimum 85% session weighted average with no failed or dropped courses. (2001 cohort and subsequent cohorts)
  • To be considered for admission to the co-op stream, students are required to achieve a minimum 80% session weighted average with no failed or dropped courses. (1801 and 1901 cohorts)

To participate in a co-op work term, students must (starting with the 1701 cohort and subsequent unless otherwise noted):

  • ​Successfully complete the Co-op and Career Preparation modules (CEPR8200).  Students who fail Co-op and Career Preparation will not be permitted to search for co-op employment nor will they be able to participate in a co-op work term.  Students who fail Co-op and Career Preparation will not be permitted to continue in their co-op program.
  • Be enrolled full-time (full-time = 70% of the hours, or 66 2/3 % of the courses in the current session/level of the Program Design.)  Exceptions will apply to those students who have been granted special timetabling based on formal identification of barriers or challenges for which accommodation is required. Academic eligibility requirements must still be met prior to being granted access to seek a co-op work term.
  • Must have successfully completed all program courses, according to the program design, by the eligibility term prior to any given work term (regardless of the level the student was placed in advanced standing).
  • Students (even those on special timetables) will not be permitted to complete a co-op work term until conditions above are met and all course deficiencies, according to the program design, are cleared.
  • Co-op work terms may need to be re-sequenced to allow academic deficiencies to be cleared or in the event a student changes cohorts (i.e. graduation is delayed by one year or more). Students may not repeat a passed work term.
  • Should a student's academic performance decline considerably (including cumulative missed courses) during the term just prior to any work term, the college reserves the right to withdraw the student from the upcoming work term.
  • Meet program specific co-op work term eligibility requirements.
  • Academic eligibility for a co-op work term is based on the term that occurs two terms prior to any work term.  Should a student's academic performance decline considerably (including cumulative missed courses) during the term just prior to any work term the college reserves the right to withdraw the student from the upcoming work term.
  • Students may only defer one work term regardless of the reason(s) (e.g. failed or missed work term).
  • Since only one work term may be failed/deferred regardless of the reason(s), should a subsequent work term be missed/failed/unsecured (not successfully completed for any reason) the student will be immediately removed from the co-op stream.
  • ​Students who are discontinued are not eligible for co-op work terms.
  • To be eligible for the co-op work term, the student is required to achieve a minimum overall 65% average two semesters prior to the work term, and no failures in Level 1 or 2. (1701 cohort and prior)

For additional information please refer to the Co-operative Education Regulations and Guidelines: Student Regulations, Procedures and Supports found by: 

  1. Login to MyCareer
  2. Select Co-op
  3. Select Co-op Resources
  4. Select Co-op Policies
  5. Select Co-operative Education Regulations, Procedures and Supports for Students

Please Note:

  • Co-op programs add value to your education. Earn money while you apply what you learn in a real workplace environment.  Visit Co-operative Education for more information. 
  • The College cannot guarantee co-op employment.  All co-op students are required to conduct an independent co-op job search in addition to the supports and services provided by the Department of Co-op Education.
  • Students are responsible for their own transportation and associated costs in order to complete work term requirements. Work locations may not always be readily accessible by public transportation. 
  • If students are unable to complete their co-op requirements, in order to be eligible to graduate from the non co-op stream, they must take the Career Development (CDEV) course found in the co-op design of their program. (2001 cohort and subsequent cohorts unless otherwise noted)

Course Add/Drop – Program Protocols

​See Student Forms on the Conestoga website.


Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.

Deferral, Discontinuance or Probation

​If a student fails three academic courses within a semester, they may be discontinued in the program. If this occurs, the student can reapply for the program in the following academic year.

​Evaluations (deadlines, tests and examinations) – Program Protocols

Written Assignment: All written assignments should comply with format and organization guidelines given by your instructor, as well as demonstrate clarity and good writing mechanics. Poor writing skills and/or failure to follow instructions could adversely affect a student's final grade. Any assignment is expected to be handed in on time and in class unless prior arrangements have been negotiated with the instructor. 

  1. Plagiarism: Policies regarding plagiarism are clearly outlined in you Conestoga Student Guide. Consequences for plagiarism are serious. The first incident usually results in a "0" grade on the student's assignment and will be documented in their file. Additional incidents will have more serious consequences. (Please refer to your Conestoga College Student Guide). If further clarification is necessary, please consult with the course instructor/faculty before handing in an assignment. Some courses may also have "Turnitin" technology available to assist you.
  2. In-class Activities/Learning Conversations: Regular attendance and participation in class activities and adding to the rich conversations vital to your success. This experiential learning will have a positive impact on your understanding of course material and therefore cannot be replaced by make-up assignments.
  3. Missed Tests: A student is not automatically eligible to write a missed test. In most cases, a rewrite can only be granted when written verification can be provided by the student. If there is no such documentation, a test can only be scheduled at the discretion of the instructor and only to achieve a passing grade (N.B. Rewrites of tests or assignments will NOT be allowed merely to improve a grade). This policy applies to in person and take home tests.

Late Policy

Conestoga College and the School of Interdisciplinary Studies are committed to supporting students in their learning. We recognize that deadlines for coursework assignments, quizzes and specified exam dates help prepare students for their career fields through the recognition of demands and expectations (which often need to be prioritized), and in the development of time management skills. Meeting coursework deadlines in a timely manner also enables students to demonstrate to their employers that they are able to produce finished work of acceptable quality within a given time period.

Students are encouraged to complete assignments well in advance of the due date. We are committed to supporting students in their learning experiences, and in responding to individual extenuating circumstances as they arise. Students are reminded that Conestoga College has a network of student success services available including the Learning Commons, Learning Resource Centres, and counselling and support services to assist them.

We are aware that occasionally events or circumstances occur which are beyond a student's control. In these circumstances, we recognize that clear and consistent policies and procedures help our students identify their options and required processes. The following policies apply in most circumstances:

  • Assignments are due at the start of class on the due date specified by the instructor in the Instructional Plan or the deadline set by the dropbox in eConestoga;
  • Extensions must be negotiated at least 24 hours in advance. Extensions are at the sole discretion of the Professor. 
  • If an assignment is going to be late, a penalty of 10% per day will be applied to all late assignments.
  • Assignments later than seven (7) calendar days will not be accepted and a grade of zero (0) will be applied for this component of assessment.

Because you have access to all due dates from the first day of class exceptions to these rules are for validated absences only.

Professors in the Public Service program, in certain circumstances, may apply a rule where no late assignments or presentations will be accepted. These occurrences typically relate to assignment built around partnerships with community partners, group work, or projects that require work to be completed by a specific date due to program limitations.

Validated absences include illness requiring the care of a doctor prescribing your time off, compassionate leave, court or legal duty, or absences covered by accommodation arrangements from Accessibility Services. Documentation must be submitted to the instructor within five working days of the missed /coursework deadline or examination.

To qualify as a validated absence a student shall also notify the faculty member via the student portal and eConestoga, twenty four (24) hours prior to the due date of the assessment except in a case of an emergency when the notification for validated absences must be made as soon as possible.

All other absences are considered unauthorized and will result in a zero (0) grade. Failure to attend class on the day of an evaluation without a validated absence will also result in a grade of zero (0) being applied to that component of assessment.

Maintaining Student Files

​Use Authorization to Retain and Use Student Material form.

Information on students is confidential and cannot be shared with other students or family members without the direct permission of the student.  This is normally provided in writing by completing and signing a "release of information' form.  (See Student Forms​)

Program Transfer Protocols

Use Program Application Form located on the website. 

​Re-admission Requirements – Program Protocols

Students who withdraw or leave the program may reapply for the next academic year. 

Standards of Conduct

Standards of Conduct can be found in the workplace, so it is not surprising that Conestoga College, and more specifically, the Public Service program, has standards of conduct.

In the event of a conflict between the Public Service Program Handbook and the College Student Guide, the Student Guide will take precedence.

Students are required to adhere to Academic Policies and Procedures as detailed in Student's Rights and Responsibilities in Conestoga College's Student Guide for the current academic year, as well as the Standards of Conduct specifically identified in this document.

Throughout their program of studies, students are expected to conduct themselves in a professional manner and apply themselves to academic achievement.

  • To uphold and promote the ethical standards of the program and the profession.
  • To protect the integrity of the Public Service program and the College community as a whole by identifying students who are dishonest and/or violate the standards.
  • To commit to completing the learning objectives with integrity.
  • To complete work that is your own - not plagiarized.
  • To commit to the attendance of classes, labs, community experiences and field placement. When unable to attend, an attempt to communicate the reasons for failing to attend is expected.
  • To demonstrate professional behaviour while attending class, labs, community experiences and program related meetings, as well as in program-related electronic communications
  • To promote excellence, integrity and honesty
  • To maintain service user confidentiality except when required by law or professional expectations
  • To identify students who are violating ethical guidelines and standards
  • To seek clarification from faculty or administration when unsure of any of these standards.

Expectations of Faculty:

  • Faculty will accept, fulfil, and enforce the professional standards of ethical practice
  • Anyone who believes that a faculty member has violated these standards may confidentially initiate a complaint to the Department of Interdisciplinary Studies Chair

Examples of Violations of Ethical Practice

It is expected by society, and by ourselves, that professionals do not, and will not, lie, steal or plagiarize. To lie is "to utter falsehood with an intention to deceive" (Webster's Dictionary).  Lying is not only immoral but has the potential to be dangerous.

To steal is "to take or appropriate another's property, ideas, etc. without permission, dishonestly or unlawfully" (Webster's Dictionary). To steal is to perform a criminal act, punishable in the criminal courts of our country. To steal is to destroy the trust bond between client and worker, between student and student, and between student and teacher.

To plagiarize is "to take, pass off as one's own, the ideas, writings, etc. of another" (Webster's Dictionary). To plagiarize incorporates the immoral acts of lying, cheating and stealing.  It includes using someone else's material without giving them the credit. To copy a chapter from a book, an article, a paragraph, a sentence, a care plan, or someone's client study is to plagiarize.

Unethical Behaviour in Such Circumstances Includes, But Is Not Limited To:

  • Reporting false client information
  • Lying about task completion
  • Intentional failure to identify breaks in procedure
  • Recording false data in a client's file
  • Intentional failure to report a breach of policy or practice
  • Withholding information from/or providing false information to teachers, coordinators, chairs or other college personnel

Unethical Behaviour in These Circumstances Includes, But Is Not Limited To:

  • Unauthorized possession of examinations or answer keys.
  • Theft from a client, peer, staff person or college personnel.
  • Misuse of any client medication.
  • Taking or misappropriating any supplies from a field placement setting


Marks may be assigned within a course for professionalism.  Students should refer to individual course outlines for the specific requirements of each course.

Professionalism includes but is not limited to the following:

All students are expected to demonstrate professional behaviour inside and outside of the classroom in the following ways: attendance, punctuality, appropriate classroom decorum, commitment, and respect.

Show respect…

  • For fellow students - every student has something valuable to offer to each course. Listen to what others have to say. Racist, sexist or inappropriate comments will not be tolerated.
  • For school property – please adhere to the College policy regarding food and beverages in classrooms.
  • For professors and guest lecturers - late arrival, unnecessary talking or disturbing behaviours in class (e.g. sleeping or misuse of electronic devices such as cell phones and laptop computer programs) are disruptive to the learning environment. Class disruptions are not allowed. Students responsible will be asked to leave.
  • For yourself – Attendance is critical to success and is a significant component of professionalism.  Responsible submission of all class assignments is expected. 

Academic Integrity

To learn more about academic integrity please consult the Conestoga College Academic Integrity Website.

Nothing in this Professionalism descriptor will be applied in a manner that may contravene the Ontario Human Rights Code or any other legislation.

Student Representation – Conestoga Students Inc. (CSI)

Conestoga Students Inc. (CSI) and Conestoga agree that a student has the right to invite a member of CSI to a student and/or faculty meeting provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.​

Facility Information

Refer to the Student Guide​ for facility information, including hours of operation and closure practices.


Academic Delivery Plan and College Hours

​​​Academic Delivery Plan Fall 2021

In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities. 

Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.

For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class.  Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.

College Hours

For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.

Effective January 2022: Full-time courses at Conestoga are typically delivered Monday to Saturday, 8:00 a.m. to 10:00 p.m. *

*In some instances, classes will be scheduled outside of this time frame and may include Sunday, to accommodate course, program and college requirements.*​​

Safety Information

​​Refer to the Student Guide​ for Conestoga’s Safety and Security Services and procedures.

​Note: Students are required to sign a CCITAL Acknowledgment of Safety Training and Responsibilities Form (if applicable to program).

Emergency Program Protocols 

Refer to your Student Guidefor Conestoga's Safety and Security services and procedures.

Machine Operation and Safety​

Refer to your Student Guide for Conestoga's Safety and Security services and procedures.​

Refer to your Student Guide for Conestoga's Safety and Security services and procedures.

Conestoga Policies and Procedures

​​Student Protection Acknowledgement

A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures". 

Students are advised to review and comply with all policies and procedures, including the following:         
  • Academic Dispute and Resolution Policy & Procedure
  • Academic Offences Policy & Procedure ​
  • Clearance of Academic Deficiency Policy & Procedure
  • Convocation Procedure
  • Co-operative Education Policy
  • Discontinuance Procedure
  • Evaluation of Student Learning Policy & Procedure
  • Grading Procedure
  • Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
  • Readmission Procedure
  • Religious Holiday Policy & Procedure
  • Student Rights and Responsibilities Policy & Procedure
  • Student Feedback Policy
  • Student Fees Policy & Student Fee Invoicing and Payment Procedure

Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.​​ 

Conestoga 101

The Student Engagement Department is here to help you transition to the Conestoga College experience, connect with your community, and build your skills. 

Start your college experience by completing Conestoga 101 (CON0101) on eConestoga, a mandatory course for all new full-time students that will take you approximately one hour to complete. CON0101 provides an overview of the supports, services, and opportunities available to you throughout your time at Conestoga. Make sure you complete it early on in the term, as it contains valuable information that will help you transition to Conestoga.

​General Education / Interdisciplinary Electives

School of Interdisciplinary Studies

The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program,  diploma General Education and degree Interdisciplinary​ elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.

All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.

More information on these courses can be found at

Web-based Tools

​Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.

Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.

Attendance at Evaluations

Working Together to Plan Your Success

Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.

Attendance for Evaluations

Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend.  If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.

Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.

While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.  

In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:

Faculty Responsibilities

  • To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
  • To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
  • To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
  • To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
  • To facilitate alternative evaluation arrangements as described below.

Student Responsibilities

  • To be informed about all course obligations and due dates.
  • To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
  • If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.

How to Report Absences on the Student Portal

  1. Log into the Student Portal and click on the 'Absence tab'.
  2. Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
  3. Click 'Continue' to report the absence.
  4. Click 'I agree' to confirm the absence.
  5. You will receive a confirmation email that your absence has been recorded.

Important! Please note the following:

  • The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
  • The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
  • If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
  • When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.

Valid Absence from Scheduled Evaluations Less than 20%

Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.

Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.

Valid Absence from Scheduled Evaluations 20% or More

Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.

Alternative Evaluation Arrangements

  • Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
  • Students will complete any necessary forms. 
  • Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.

Program Handbook Revision Log

​Revised Spring 2015

Revised Spring 2016 ​

Revised Spring 2017

Revised Spring 2018

Revised Spring 2019

Revised Spring 2020 

Revised Spring 2021​

Accommodation Disclaimer

​Conestoga College provides an equitable environment where all students have the opportunity to participate in College life. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Conestoga recognizes its responsibility and legal obligation to provide education, information and services in an accessible manner.

Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student. 

To consult with an Accessibility Advisor about accommodations please make an appointment by emailing or calling 519-748-5220 ext. 3232.

Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.

Public Service