Enhanced Personal Support Worker - Palliative/End-of-Life Care
2021/22 | Conestoga College
Program Code: 1352
Health & Life Sciences
Conestoga College Institute of Technology and Advanced Learning
This is a companion document to the current Conestoga College Student Guide
COVID-19 and 2021-22 Program Delivery
In response to the COVID-19 pandemic, Conestoga academic plans and decisions will continue to evolve to reflect the advice of public health authorities. Please consult the COVID-19 Information page for the most up-to-date information on college protocols.
Expectations regarding course delivery, participation, and assessments will be communicated by your faculty member at the start of the semester and included in the instructional plan.
Program technology requirements are posted on the program web page. Students in remote and hybrid delivery courses will require a device, webcam functionality, and reliable Internet access.
Program Handbook Guidelines
The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.
Welcome to the School of Health & Life Sciences
Conestoga’s School of Health & Life Sciences offers a range of credentials to assist you in your goal of becoming a healthcare professional. From pre-health programs, through to certificates, diplomas, graduate certificates and degrees, the School of Health & Life Sciences delivers the most up-to-date training provided by expert faculty and staff in state-of-the-art facilities. With a broad range of programs and delivery options to choose from, you can find a program that suits your needs and sets you on the path to a successful career.
Work-integrated learning is at the core of many of our programs. Whether through a field placement, clinical practicum, or co-operative education experience, you will have the opportunity to gain valuable work experience with an industry partner that will put your training into practice.
The School of Health & Life Sciences has many partnerships in industry as well as the local community and beyond.
What you learn here, counts out there – the School of Health & Life Sciences provides you with:The opportunity to become the professional you aspire to be.
- The opportunity to learn in specialized settings with real-life scenarios.
- The opportunity to acquire knowledge and skills in a unique inter-professional environment.
- The opportunity to take advantage of state-of-the-art learning facilities and study spaces.
- The opportunity to become a "preferred graduate", sought after by your future employers.
Top 5 Expectations of You
1. Use MyConestoga to connect to:
- Your Conestoga Email: (e.g. John Smith, Student Number 1234567, firstname.lastname@example.org): This is the official communication channel for everything related to your academic requirements. Communication with faculty and staff is required to happen through your Conestoga email account. Check MyConestoga regularly and respond as requested.
- eConestoga: This is your resource for all course-based program activity and information, as well as course-based communication with the faculty.
- Student Portal: You will find your final grade information, college tuition invoices, class schedules and absence reporting on this portal.
- Placement Health Requirements: This service provides you with the requirements to enter into practice settings.
- For BscN Students: CoMAC Communication Hub
- The Hub is accessed through "My Communities" on My Conestoga.
- The Hub provides information regarding Conestoga College and your program.
- The Hub provides a link to Avenue To Learn: A resource for all course-based program activity and information, as well as course-based communication with the faculty.
2. Follow your academic schedule:
- See the
Orientation Checklist prior to starting your program.
- Course Schedule: This is a timetable of all your classes for each semester.
The Academic Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Programs with exams outside this time will be notified individually.
For BscN Students: Academic Year Schedule: Program start and end dates, holidays and deadlines for course add/drop and withdrawal, are located on the college website. Please cross-reference these dates with McMaster University's sessional dates.
3. Become a health care professional :
- Act respectfully and professionally at all times, as these behaviours are the key to your learning experiences.
- Present in professional dress and conduct: See the Professional Conduct section for professionalism expectations for your program. Please review the Rights and Responsibilities website.
Pre-WIL Health Requirements: Pay attention to the deadlines listed on your documents. Complete the tasks as required; without these, you will not be able to progress to your work-integrated learning (WIL) and program completion will be in jeopardy. *Note: The PSW and Supportive Care program does not participate in the WIL program.
Social Media: Use responsibly and respectfully. See Standards of Conduct section of the Handbook.
4. Attend classes and labs to enhance your success:
Attendance Expectations: Attendance for class, labs and placement/WIL are in place to support your learning and experiences as a future professional. See Attendance and Student Success Strategies section in the Handbook.
- Absence from Evaluations: Must be reported in the Student Portal before your scheduled evaluation time. See Attendance for Evaluation section in the Handbook.
Request for Accommodation for Religious Holidays: Request must be submitted to your Program Coordinator as per course schedule. See Religious Holidays sections in the Handbook.
5. Take responsibility for your academic status:
- Student Records: For any questions concerning your student record, academic status and/or program withdrawals, please contact your Program Coordinator.
- Fee Payments: Payment is required to attend classes. Check your Student Portal for invoices.
- Credit Transfer/Exemptions: Conestoga supports the transferability of academic credits between programs and educational institutions through recognized transfer pathways, articulation agreements and course-to-course equivalences. Please revie the Credit Transfer & PLAR website for more information.
- Student Forms: To access forms, please go to the Student Forms page.
- Academic Policies and Procedures: Are found under Policies and Procedures. Please review the Rights and Responsibilities website.
Student Affairs Policies and Procedures: Are found on the Student Affairs page.
Top 5 Resources for You
1. Your teaching team
- Contact Information: Is posted on eConestoga and in your Handbook (Relationships section).
Appointments: Book appointments (in-person, phone, email) to ensure resources are available.
- Email Inquiries: Will be answered within two business days.
- Urgent help: Program Assistants are available to help you reach a member of the teaching team (contact information in Relationships section of the Handbook).
- College Counselling: Professional counsellors can help you achieve your educational goals, and provide support related to stress management, anxiety, depression, transition issues, family issues, and other concerns. Counselling is free, voluntary and confidential. To make an appointment, see the Counselling services website.
- Good2Talk: A confidential 24-hour phone line for stresses, big and small (1-866-925-5454).
- Conestoga Security: Provides safety and security services. See the Student Guide for Conestoga's Safety and Security Services and procedures.
- Student Financial Services: Student Financial Services provides you with options to finance your post-secondary education. Students in need of emergency financial assistance, see the link for more information.
- CSI Food Bank: The CSI Food Bank is an emergency food relief program for Conestoga students. Please follow this link.
Health Services: These services include a family doctor and a nurse. Please follow this link.
Facility Information: See the Student Guide for information on after-hours parking, classroom and computer labs.
3. Accessibility services
- Students with Documented Disabilities are encouraged to book an appointment with Accessibility Services to access accommodations. Disability-related documentation will be required to book an appointment. See the Accessibility Services webpage for more information.
Adaptive Technology Aids and Special Facilities: Adaptive Aids are arranged through Accessibility Services. Accessible washrooms are located throughout the campus. Contact the Adaptive Technology Lab for more information on adaptive technology aids.
4. Student Services
- ONE Card: This is your official identification card designed to access all on-campus services. See the eligibility on this website.
Library Resource Centre: Located on 2nd Floor B Wing. Visit the Library Resource Centre for more information.
- Tech Bar: Drop by the Tech Bar for one-on-one assistance. Information can be found on the Library Services website.
- International Education Office: Visit the website or access through MyConestoga.
- Student Engagement: Get involved and see the Student Engagement page or connect to MyConestoga for your Co-Curricular Record.
- MyLearning: Academic services and resources, including resources for math, writing, peer tutors and resources for APA. Visit the website or access through MyConestoga.
Bookstore: Your location to buy books, clothing and general supplies (A-wing). At this time, all of our campus stores will be closed and our bookstore will be fully online for the Fall 2021 semester. Our service to students remains uninterrupted as we are fulfilling orders for students Monday to Friday. Shipping for physical items is free within Canada with a minimum of $10 spent. See this link for more information.
- Co-op and Career Advising: Your resource for Co-op placements, summer jobs or future careers. See the Co-op and Career Services site for more information.
Lockers are available with your tuition. See this link to find more information.
Covid-19 Information and updates are available on Conestoga's website.
Information Technology: Provides supports and general assistance with college-related needs such as Email, Network accounts, connectivity and wireless printing. See the Web IT Service Desk for more information.
Letter to Students
Dear Enhanced Personal Support Worker Students,
Welcome to the Palliative/End-of-Life Care Certificate Program.
This handbook has been prepared to provide further information about academic standards, guidelines and processes specific to the EPSW Program. Reading, understanding and following the information in this handbook is an important first step in your continued success in this program and your chosen profession. The handbook has been compiled with careful consideration for your personal and professional growth during your time at the college. If you do not understand any of the information in this handbook, please ask the faculty or Chair for an explanation.
Use the index in this handbook as your guide and the contents as your continuous reference as you proceed through the program. The EPSW program faculty will refer to the handbook often, but the responsibility for knowing the program standards is ultimately yours.
In addition to the EPSW Program Handbook, the Conestoga Student Guide outlines important policies and procedures for you to follow. The EPSW Program Standards and Procedures Handbook is a supplement to, but not a replacement for, the Conestoga Student Guide.
We are here to help support your success. Should you experience difficulty or need assistance in any area of your studies, please come and speak with us, and we will work with you to help you reach your career goal.
All the very best to you in your studies.
Karen Towler, Interim Associate Chair, Nursing Post-Graduate Programs
Develop enhanced capabilities required to excel in the delivery of palliative/end-of-life care. As essential team members in our evolving health care system, personal support workers who complete this certificate will be equipped with enhanced capabilities to function as leaders in the delivery of integrated palliative/end-of-life care excellence. This program is comprised of seven courses that emphasize learning and growth in the following areas: communication and relational skills; holistic and individualized approaches to supportive care; role optimization within the contexts of person- and family-centred care; and inter-professional collaborative delivery models. Leadership and professionalism will be emphasized as essential foundations to the practice of quality palliative/end-of-life care.
- Examine the role, responsibilities and accountabilities of the enhanced personal support worker as they relate to the provision of high-quality, safe and ethical care for a person and family experiencing a life-limiting illness.
- Contribute as an integral member of the inter-professional health care team as it relates evidence-informed practice and risk assessment to enhance patient safety and to improve direct patient care.
- Employ enhanced skills related to professionalism, communication and leadership with respect to care decisions, transfer of accountability, scope of practice and team collaboration/consultation to improve continuity of care and enhance the patient and family care experience.
- Explore innovative evidence-informed strategies to promote person- and family-centred care, to improve quality of life, and to enrich patient and family care thereby optimizing comfort and dignity.
- Demonstrate enhanced problem-solving, critical thinking, observational assessment, analysis, and documentation skills within the enhanced personal support worker scope of practice.
- Develop accountability for own actions while recognizing boundaries of knowledge and skills in accordance with scope of practice, applicable legislation and employer expectations.
Program Design – 2021/2022
|Course Code/Version||Course Name||Hours|
|HEAL1811||Mental Health First Aid (MHFA)||12|
|HEAL1895||Gentle Persuasive Approaches (GPA)||8|
|PSW1570||Introduction to Palliative/End-of-Life Care||21|
|PSW1575||Life-Limiting Illness Across the Lifespan||21|
|PSW1580||Pain and Symptom Management in the Context of Life-Limiting Illness||21|
|PSW1585||Supportive Care for the Person and Family||21|
|PSW1590||Medications at End-of-Life||21|
|||Total Program Hours||
You can find your program design on the student Portal by following the steps below:
- Log in to Student Portal
- Click on 'My Courses' tab
- Select 'View Progress Report' button
Courses are listed by level/semester. Students can also view courses for the most current program design for this academic year on the School of Health & Life Sciences website. To find these courses, students need to scroll to the 'Program Courses' section.
Pathways and Further Post-Secondary Education Opportunities
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credentials. Pathways are formed through agreements between the Conestoga program and partner institutions. View the transfer agreement opportunities.
There are several different opportunities available to students who wish to continue studying at Conestoga. Whether you wish to transfer to another program or apply to a new program after graduation, Conestoga has established pathways to help you meet your goals. Conestoga Pathways information is available on Conestoga's website.
Communication and Contact Information
The Program Faculty members are here to support you in acquiring an excellent education, a broad skillset, and the confidence to move out into the workforce upon completion of the program. Ultimately, your success in this program rests on you; however, your faculty are committed to doing their best in supporting you throughout your studies.
To ensure your success in the program, it is important you become familiar with those who are here to support and help you. If you have any day-to-day questions about your program, courses or schoolwork, please contact your Faculty, Program Coordinator, or Chair.Contacting Program Faculty members
When contacting program staff (via email or by phone) outside of class time, your message should include the following information:
- First and last name, student ID #
- Course and semester or level
- Brief description of the reason for contact
- Telephone number where you can be reached
All students are supplied with a Conestoga e-mail address. Communications from program team members will be via your Conestoga e-mail address or posted on Conestoga's online Learning Management System – eConestoga. Official Conestoga communication via e-mail will use only your Conestoga e-mail address. Use only your Conestoga e-mail address when communicating with program team members. Students are expected to check their Conestoga e-mail regularly. You can forward emails from here to a personal email address for notification, but you must respond using your Conestoga email address.
If you are having problems accessing your Conestoga e-mail contact the Information Technology (IT) department at 519-748-5220 ext. 3444 as soon as possible. Students are accountable for ensuring a functioning e-mail account.Program Faculty Member Availability
Students are encouraged to connect with individual Program Faculty members to discuss course work, assignments, or other matters related to their success at Conestoga. At the beginning of your program, a faculty member will explain how you can contact them outside of class time.
Procedures for Meeting with Program Faculty Members
To schedule a meeting with Program Faculty members please contact the individual by email. Meetings may be held virtually or by telephone.
Karen Towler, Interim Associate Chair
Nursing Post-Graduate Programs
Kim Myre, Program Assistant
(519) 748-5220 Ext. 3445
Please review eConestoga course shell for individual course instructor contact information.
Student Concern or Issues
If any concerns or issues arise during your learning experience, our main goal is to collaborate with students, faculty and staff to resolve situations or concerns quickly and improve and optimize our processes.
1. When a situation of concern arises, inform those involved in a timely manner.
2. Please see the Student Rights and Responsibilities website for further details on informal and formal procedures for the resolution of concerns and issues.
3. Issues and concerns related to a placement site, or its employees should first be brought to the attention of the Conestoga Field Placement Supervisor or Program Coordinator, subject to the additional procedures outlined in the sections on "Professionalism" and "Concerns Regarding Safety or Care/Service for Clients during a Field Placement" of your handbook.
Conestoga Students Inc. (CSI) and Conestoga College agree that a student has the right to invite a member of CSI to a student/faculty meeting, provided that 24 hours advance notice is given to faculty. This advance notice will ensure that all parties will have an opportunity to adequately prepare for the meeting.
PAC (Program Advisory Committee)
Each program at Conestoga has a Program Advisory Committee (PAC), which consists of industry and academic representatives, as well as current students. The PAC meets several times a year to discuss the future priorities of that industry and any adjustments that can be made to keep the college program.
At the beginning of each academic year, the Program Coordinator will invite students to volunteer on the PAC. Student attendees are important members of the PAC and are expected to be present at the meetings, and prepare and submit a report based on guidelines provided by the Program Coordinator.
Students who participate in PACs will receive credit on their Co-Curricular Record (CCR). Your CCR is an official document, complementary to your academic transcript, which recognizes and records learning that you have achieved through approved co-curricular experiences at Conestoga College.
Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators (KPIs) through the Ministry of Colleges and Universities (MCU). This Student Experience Survey is conducted each academic year in select classes. Strategic goals to improve the programs are developed from these results. This data and other data specific to the campus and the program/school are collected so that Conestoga College can continually improve quality.
Student Appraisal of Teaching (SAT)
The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT forms give teachers and academic managers valuable information to use for the improvement of teaching at Conestoga.
The SAT process has two components: the Early Course Check-in and Full-SAT. The Early Course Check-in is 5 questions, occurs during week 5 of classes and provides early feedback to faculty about the student experience within their classroom. The Full-SAT is 44 questions and occurs late in the semester; a summary of the results goes to the faculty menber and their academic manager. Typically about one-quarter of the faculty is appraised per term. All full-time faculty have a SAT review at least once every two years. Part-time faculty may be reviewed more frequently. Continuing Education students may have an opportunity to complete a SAT form during their Continuing Education course.
Class cancellations due to faculty absence
Faculty may also post any absences on
Class cancellations due to inclement weather
College closure due to inclement weather will be announced on local radio stations and posted on the College's website. A message will be recorded on the campus phone line after office hours.
Personal notifications of class cancellations
Students have the option of receiving special emails or SMS text messages notifying them of class cancellations due to Faculty absences. To receive these notifications, students must subscribe to this service. See the Student Portal and select notifications.
Standards of Conduct and Professional Practice
This Certificate Program provides both academic study and professional training to prepare students for careers working in the field of Palliative/End-of-Life Care. Throughout the program, students are expected to conduct themselves in a professional manner and to apply themselves to academic achievement. Professionals function in an independent and interdependent environment. The fundamental responsibility of the student is to gain additional knowledge and skills to be a competent Palliative/End-of-Life Care provider upon graduation. As professionals, it is imperative that behaviours and attitudes reflect standards that are endorsed by Conestoga College and your chosen profession. As a Conestoga College EPSW Certificate student, there are three areas of conduct you are expected to follow; Academic Conduct, Professional Conduct, and Social/Behavioural Conduct.
As a student of Conestoga College, you are a member of the college community and as such you have received a Conestoga Student Guide that includes Student Rights and Responsibilities. Student Rights include the right to learn, be safe, be informed be heard and to appeal. The Student Responsibilities section includes detailed information regarding respect for persons, respect for college learning and working environment and respect for property, facilities and college reputation. It is essential that you review this section and familiarize yourself with these responsibilities. It is expected that your conduct as a student will be reflective of the responsibilities listed. If you have any questions regarding any of them, please contact your Associate Chair.
In addition to all Student Rights and Responsibilities found in the Conestoga Student Guide, students completing this Certificate have the following obligations:
- Complete the learning objectives, tests, assignments and all other forms of student work, with honesty and professional integrity
- Attend class as scheduled
- Demonstrate ethical and professional behaviour while attending class
- Protect the integrity of the Program and the College
- Maintain the confidentiality of all classroom experiences
- Seek clarification from faculty/administration when unsure of any of these standards
Academic Offences and Plagiarism
Academic honesty is expected and required of all Conestoga students. It is critical that you familiarize yourself with the Academic Offences Policy found on the Policies and Procedures page. The Academic Offences Policy provides a detailed description of the following:
- Scope of academic integrity,
- What academic integrity means,
- What types of behaviours constitute a breach of academic integrity, and
- The penalties associated with breaching academic integrity.
Please speak with a faculty member or your Program Coordinator if you have any further questions after reviewing the policy. Please note that maintaining academic integrity is very essential and that it is your responsibility to know the
Academic Offences Policy.
Below are a few examples to help you avoid breaching academic integrity.
- Make sure you recognize information that requires referencing.
- Whenever you refer to material from another source, whether book, journal article, video, newspaper or electronic publications, you must acknowledge your source using proper citations and references. See the Student Success Services website for assistance with formatting and referencing.
- If you work collaboratively with others on an assignment, make sure you do not copy words or ideas from others intentionally or by accident.
- Read the Academic Offences Policy and that you fully understand it. The policy describes additional behaviours that represent a breach of academic integrity.
- If you require more information, see the Academic Integrity website.
Copyright – What you need to know
Photocopying and scanning at Conestoga College are governed by the Copyright Act, an agreement with Access Copyright, and the Association of Canadian Community Colleges' Fair Dealing Policy.
Under the terms of Conestoga's Access Copyright, you can photocopy or scan the following:
- Up to 10% of most published works.
- One chapter that is greater than 10%, but no more than 20% of the book.
- One article, short story, play, poem or essay from a book, magazine or journal issue containing other works.
- One newspaper article or page.
- One entry from an encyclopedia, dictionary, annotated bibliography or similar reference work.
- One drawing, sculpture, painting, print, architectural work of art or work of artistic craftsmanship from a larger volume containing other works.
Cumulative copying consists of copy more than 10% over time. This is not allowed. The copy limits apply to an entire academic year, so once you reach the limit for an item, you can not copy from this source anymore until the next academic year.
You cannot copy or scan the following:
- Workbooks or study guides that are intended for one-time use.
- Instruction manuals.
- Sheet music and original artistic works including photographs or prints.
- Business cases.
- Full textbooks.
- Any of the items on the Access Copyright Exclusions list.
You can find this information and more on the Copyright for Students web page.
Safe practice is a hallmark of professional practice. It is an expectation of everyone who aims to become a healthcare professional.
There are several policies and procedures associated with practical training that has been developed to ensure your safety and the safety (physical and emotional) of those around you. These policies will be reviewed during your program.
The following basic procedures are outlined for your attention:
- Your safety begins with the use of professional attire and footwear and with your attention to the health and safety expectations that may be identified throughout the college.
- Please help us create a safe and pleasant environment by wiping up spills, ensuring laptop cords do not snake across walking areas, and reporting equipment or facility problems when you notice these.
- Specific dress codes, personal protective equipment and specific codes of behavioural conduct may apply to certain programs; failure to follow these may result in your inability to participate in a lab, class or experiential learning activity.
- Safe work practices are to be followed during all training. Follow the direction of your instructors. If you have a placement, your instructor will ensure that you know safe practices and safety precautions and procedures. This includes problem-solving by the instructor and Program Coordinator with the college's Occupational Health & Safety Department as required.
- All safety-related accidents, incidents, and near misses must be reported to the Instructor-in-Charge immediately.
Student Protection Acknowledgement
A Student Protection Acknowledgement confirmation pop-up will appear when a student logs into the Student Portal on a yearly basis. This will direct students to policies and procedures relevant to their academic responsibilities. All Conestoga College wide academic policies and procedures are listed on the college website under "About Conestoga", "Policies and Procedures".Students are advised to review and comply with all policies and procedures, including the following:
- Academic Dispute and Resolution Policy & Procedure
- Academic Offences Policy & Procedure
- Clearance of Academic Deficiency Policy & Procedure
- Convocation Procedure
- Co-operative Education Policy
- Discontinuance Procedure
- Evaluation of Student Learning Policy & Procedure
- Grading Procedure
- Program and Course Withdrawal and Refund Procedure/International Student Withdrawal and Refund Procedure
- Readmission Procedure
- Student Rights and Responsibilities Policy & Procedure
- Student Feedback Policy
- Student Fees Policy & Student Fee Invoicing and Payment Procedure
Students must follow all of the policies and procedures for Conestoga College and it is expected that faculty will accept, fulfil and enforce these standards.
Professional Conduct - Use of technology
To support a respectful learning environment both in the classroom and in field placements, the use of technology for social networking can only occur during break times, before and after class, and during formal break time in field placement.
Social Media Policy
- As a student and future professional, it is essential to maintain your professional boundaries in all communication, including social media.
According to the Ontario College of Teachers (2011), "Electronic messages are not anonymous. They can be tracked, misdirected, manipulated and live forever on the internet." The same organization also indicates "Online identities and actions are visible to the public and can result in serious repercussions or embarrassment.
- Assume the information you post or send can be accessed or altered by anyone.
- Consider whether any posting may reflect poorly on you, your school, or your profession.
- Avoid online criticism of other students, colleagues, faculty or field placements.
- Avoid impulsive, inappropriate or heated comments.
- Pictures should not be taken, posted to social media sites or shared without the expressed permission of all individuals involved.
- Make sure your on-line name and email reflect professionalism.
- Maintain privacy of all care and service activities when in practical work experiences.
- Do not take or post any pictures while on placement or involved in lab activities.
- Maintain client-provider relationships and boundaries. The addition of a client to a 'friendship" status online is unacceptable.
Ontario College of Teachers. (2011). Professional Advisory-Use of Electronic Communication and Social Media. Retrieved May 12, 2015, from https://www.oct.ca/resources/advisories/use-of-electronic-communication-and-social-media
Cell Phone Policy
Students should respect their instructors, faculty and staff by not using their cell phones for personal use during class time.
Students can not bring their cell phone or technology device(s) into a test or examination, unless required for the examination and approved by the faculty.
In the event of an urgent need to keep your cell phone with you during a test, please speak to your faculty as soon as you enter the examination room.
Attendance and Student Success Strategies
Students are permitted by Conestoga policy to be absent from class to observe a recognized religious holiday. Any student who is unable to attend classes or participate in an examination, study, or work requirement on some particular day(s) because of religious beliefs will be given the opportunity to make up the work that was missed or complete alternate work/examinations subject to timely notification.
Conestoga recognizes all religious holidays as defined by the College Employer Council.
It is your responsibility to:
- Plan ahead and be aware of the dates of all examinations and other course obligations;
- Advise the faculty member that you will be seeking accommodation to observe a recognized religious holiday. You will also make a request in writing to your Program Coordinator within the first three weeks of the semester and prior to the date of assessment that falls on the religious holiday. Exceptions based on extenuating circumstances must be approved by the Program Chair.
Any student found cheating during the course of an examination/test will be addressed according to procedures found on the Academic Integrity page.
- Once a test begins if it is in class, students may not leave the test room for 30 minutes. If they finish a test before that time, they may review their answers but are expected to sit QUIETLY and not disturb others. Once students leave the room they may only re-enter when invited back by Faculty.
- Faculty is responsible to advise as to the material permitted in the testing room. Personal items and learning materials will be left in an area identified by the Faculty.
- Faculty will advise as to the seating arrangements of students.
- During open book tests, students must bring their own course materials (books, notes, Learning Packages etc.) for individual use only. Students may not share any of these materials. Electronic devices, such as iPods, text messaging, cell phones, translators, will not be permitted.
- Students are required to have their OneCard or Government photo ID present for any in-person online test.
Importance of Test and Presentation Dates
Test and assignment dates are scheduled at the beginning of each semester through the instructional plan. Unplanned extenuating circumstances involving the college, the program, or the faculty may require changes to the course schedule. If this occurs, students will be notified.
Students are required to write all tests during the scheduled test times. Students who make personal commitments that conflict with meeting test and assignment deadlines do so at their own risk. There will be no special arrangements made for students with personal conflicts (e.g.. work, family commitments or vacation plans). However, Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays will be accommodated Evaluations above 20% will require documentation of illness. Students who wish to reschedule a test or presentation because of a religious holiday are required to discuss the situation with faculty at the beginning of the semester.
Academic accommodations are provided to students with documented disabilities through the Student Success Services Office.
It is expected that students will submit all assignments on time, on the date they are due. Late marks will be deducted from assignments not submitted when requested by faculty.Students with extenuating circumstances that prevent them from submitting assignments on time should discuss their circumstance prior to the due date. They should negotiate with the course faculty alternative arrangements regarding due dates, one week prior to the scheduled date. Students who initiate this process, and are approved for new due date, will not experience the loss of late marks.
If students do not negotiate a variance, they risk having late marks deducted from the final grade. Late marks will be deducted at a rate of 10% per day, including weekends, from the total percent value of the assignment.
Under typical circumstances, late assignments will be accepted until that assignment has been marked and returned to the class. No assignments will be accepted after the last day of the semester.
Steps to Follow to Submit Assignments Outside of Class Time
While assignments should be submitted in class on the day they are due, if circumstances require that they be submitted outside a scheduled class, the following procedure should be followed:
- Provide an electronic copy of your assignment to the faculty as per faculty instructions.
Steps to Follow when Missing a Test, Presentation or Workshop
- Email the faculty who teaches the relevant course. (This email is made preferably before class but must be made within 24 hours of the class by the student).
- Students may be asked to present documentation to validate the absence. This documentation must address the day of the absence confirming your inability to participate and attend class.
- Arrange with faculty for alternative presentation/workshop arrangements.
- Tests will be made up In the College Testing Centre on the following Thursday, or by individual arrangement with program faculty.
Important Points to Remember:
- It is the student's responsibility to initiate contact with faculty to make alternate arrangements for missed tests, presentations, and workshops.
- Students who utilize three or more rescheduled evaluation methods may be required to meet with the Program Coordinator to discuss program success.
- Students will be asked to show their student cards in the College Testing Centre before they are permitted to write the test.
Faculty Returning Tests and Assignments
In order to support student success, students will be given continual feedback on their progress throughout the semester. Individual faculty will inform students in class how/when tests and assignments and/or marks on them will be returned. Please note that some tests will be returned to students and some may be retained by faculty. Under no circumstances are students to enter the offices of faculty or look through papers on a desk without a faculty present. Students who have questions about tests/assignments/grades should follow the process outlined below:
- At least 24 hours after receiving the mark and within seven days, email the faculty, indicating the area(s) of clarification required,
- Initiate a meeting with the faculty to discuss,
- Bring pertinent information (assignment, mark sheet, etc.) to the appointment.
General Guidelines for Quality of Written Work
In this Certificate program, there are some requirements for written work in a variety of formats (papers, assignments, forms and plans, handouts, etc.). It is expected that all students will meet standards required within the profession. Faculty will identify students who are having difficulty in this area and will approach students to discuss the need for improvement. Students may be referred to the Learning Commons to help them improve the quality of their written work.
General Guidelines for Submitting Written Work
For specific course requirements, refer to the Course Schedule and Evaluation Methods information provided in the instructional plan. If you are not clear about course requirements, discuss with individual faculty. Students are encouraged to use spell-check and grammar-check to assist with the editing of written work. The Learning Centre will be an invaluable resource to students who require assistance in organizing and writing an assignment with correct spelling and grammar.
Unless otherwise indicated by professors, generally, assignments should be:
- Word processed
- Double spaced and one sided
- Submitted using font size of 12 dpi, if word processed and proper margins
- Written in a grammatically correct manner (use spell and grammar check)
- Handed in securely fastened with a cover page indicating the course name, faculty's name, student's name, section and date submitted
- Handed in at the beginning of class on the designated due date in class, unless otherwise indicated by professor
- Handed in using the APA@Conestoga format if references are required
NOTE: Faculty does not assume responsibility for assignments not given directly to them in hard copy at the beginning of the relevant course. Students should avoid handing in assignments outside the regularly scheduled class time and should make every effort to hand assignments in to the professor in person.
Academic Progress Through the Program
Academic Standing and Promotion
The Conestoga Student Guide is your first source for information concerning academic regulations, policies and procedures. The Conestoga Student Guide is available on the college website and by visiting the "Student Guide" tab in your Student Portal.
In addition to the Academic Regulations found in the Conestoga Student Guide, the following apply to the EPSW Certificate Program:
Students must attain a minimum "65%" in all EPSW courses.
You can add, change and drop courses from your portal depending on the dates and which program you are in:
- Log in to the Student Portal
- Click on the "My Courses" tab
- Scroll over the icons to the right of individual course listings. It is strongly recommended that students consult their Program Coordinator/academic advisor prior to dropping a course.
If you have completed GPA (Gentle persuasive approaches) within the last 2 years you can submit your certificate for HEAL1895 through the credit transfer office.
If you have a certificate for Mental Health First Aide which is course HEAL1811 you can also apply for credit transfer and there is no expiry date.
- Login into the student portal
- Click the My Courses tab and then the My Credit Transfer tab at the top
- Click Start New Request on the left-hand side menu
- From the drop-down menu’s choose Country = “Canada”, Province = “Ontario”, Institution = “Advanced Gerontological Education - AGE Inc.”
- Under Target Program, choose 1352 - Enhanced Personal Support Worker - Palliative/End-of-Life Care (2009)-Enrolled
- Click Search at the left-hand side and then select the equivalence rule for GPA Certificate from the search results.
- Click “Make Request” to proceed to upload your certificate
- Document Category = “Student Documents”, Sub Category = “Degree/Graduation Certificate”
- Click Browse to locate the files on your computer
- Click Upload button
- Click Next (Review Request) button
- Click Submit Request button and Yes
- Track the progress under View My Requests
Students who have been unsuccessful in their field experience, have failed two or more academic courses, and/or have required considerable testing/assignment variances may be recommended for academic probation. Academic probation allows students to be promoted to the next level with academic conditions. Academic conditions are designed as part of written learning contract that the student and Associate Chair create together. The goal of these measures is to allow students to continue in the program accompanied by a supportive plan for success.
Clearance of Academic Deficiency
A student that is unsuccessful in a course may be granted the opportunity to complete supplemental requirements. Students who are unsuccessful in a course and wish to discuss eligibility for supplemental opportunity must directly contact the program chair within 72 hours of receiving the final course grade.
Please note that following the end of the semester, contact with any student eligible to write a supplemental will be made either by phone or email. A specific date, time and room number will be given to each student. If a student cannot be reached or is unavailable at the specified date and time, the student forfeits the opportunity to write a supplemental. The maximum number of supplementals during the program is one per student.
Criteria for Eligibility to Write Supplemental Examinations
- No more than one supplemental throughout the program.
- For the purposes of determining supplemental eligibility repeating a failed course counts as a supplemental in that course.
- The student must have passed at least one test/exam in the course.
- The student must have achieved a final course grade of 50% or within 10% of the required pass mark, whichever is the higher standard. Therefore, for courses with 65% pass, the student must have achieved 55%.
- A supplemental evaluation will not be granted for a course in which a student has received an academic offence. An academic incident resulting in a warning is not considered an academic offence.
- A student who attains a course grade of less than 55% for a vocational course will not be offered a supplemental in that course.
In addition, the following will also be considered by the committee:
- Previous academic history
- Current clinical practice performance
- Demonstration of professional behaviour
- Attendance in class, lab, and practice experiences
- A fee is to be paid to the Registrar's Office for supplemental work.
- If the student is successful in completing the supplemental work for the course, the failing course grade will be upgraded to the minimal passing grade for the course.
Failure to successfully complete requirements of the promotion committee will result in student repeating course or discontinuance from the program.
For more information visit the College Policies, Procedures, Practices and Guidelines webpage at https://www.conestogac.on.ca/about/corporate-information/policies then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.
Students who fail to meet the program standards (academically, clinically, or ethically) will be discontinued from the program, based on the recommendation of the promotion committee and agreement from the program Chair. Students will be discontinued when they are no longer eligible to repeat a course based on academic regulations, or as a result of failure to meet program standards for behaviour or ethics. Such students will be entitled to appeal the discontinuance decision in accordance with the College's appeal process.
Students not planning to return to the EPSW Program the following semester are expected to complete a Withdrawal Form available from the registrar's office, or on the college website.
Prior to transferring to another program, it is recommended that the student meets with the Program Coordinator or academic advisor. Students who decide to change programs may do so by completing and submitting a program application form to the Registrar's Office. If considering transferring to a program outside the school in which they are currently enrolled in, students may want to discuss options with a career advisor. When a student moves from one Conestoga program to another and where courses numbers/codes are identical or equivalent, automatic credit is given if passing grades are met.
Students have the right to appeal any academic decisions as set out in the Conestoga Academic Decision Dispute Resolution and Appeal Procedure. It is recommended that students begin this appeal process by first connecting with the faculty and/or Program Chair.
Students are expected to respond to their invitation through their Student Portal. Convocation ceremonies are held in the winter, spring, and fall of each academic year. Students, who take longer than the advertised program length, are responsible for completing any new or additional courses due to a program design change. Students who complete their program are required to fill out an Application to Graduate form and submit it with payment to the registrar's office. Students who are discontinued or have withdrawn and then return to the college will be placed in the current program design and must meet all requirements to graduate.
General Education / Interdisciplinary Electives
School of Interdisciplinary Studies
The purpose of diploma General Education electives and Interdisciplinary electives is to provide graduates with the skills and knowledge to succeed not just in their chosen career fields, but in all life paths. Working collaboratively with your program, diploma General Education and degree Interdisciplinary elective courses cultivate critical and creative thinking skills, civic engagement and knowledge of the broader world of arts, culture and science that helps make you more reflective, creative, and effective in your own life.
All Ontario College Diploma, Ontario College Advanced Diploma, and Degree programs at Conestoga require students to complete general education electives / interdisciplinary breadth.
More information on these courses can be found at www.conestogac.on.ca/electives.
Maintaining Student Files
- Official records of each student's education are maintained electronically by the Registrar.
- Administrative records related to your experience in the program are maintained to demonstrate compliance with external and college requirements. The information is as follows:
|Student Information (if applicable)||File Location and Student Access||Retention|
Pre-Placement Health Requirements
In H.S Trax, by individual student access, accessed through My Conestoga
Acknowledgement of WSIB understanding.
Student Consents signed on admission electronically.
- Academic Files are set up as required for a student to document important matters relevant to a student's progress or to document and monitor resolution of concerns.
|Student Information||File Location and Student Access||Retention|
Documents related to academic progress
|For 1 year following graduation or as required by accrediting body.|
|Records of Competency Attainment||As above.||As above.|
Documents related to areas of concern
|As above.||As above.|
- Students may review the contents of their academic file by:
- Requesting this in writing to the Program Coordinator.
- Reviewing the file in the presence of their Program Coordinator.
Additional Information for Students
Below is information to supplement the information found in the Conestoga Student Guide.
- Your Student Guide provides detailed information about dropping courses. If you are planning to drop a course, you must do so within the time period identified on your student portal. If you have missed that time period, please see the Associate Chair and they will advise you as to your options. Not attending does not constitute an official dropping of a course and will result in a grade of "F".
- If you have completed courses from a college or university that you think may be very similar in content to courses in the EPSW Certificate program you may be eligible for a course exemption. (Please note that to receive an exemption, courses must have been completed within the past 5 years and with a mark of at least 65%.). If you would like to proceed with a request for exemptions, please contact the Credit Transfer Officer or your Program Coordinator. Please note that exemptions will not be processed until a student is registered in the Program. The exemption process will take some time (two-three weeks), and students should attend all scheduled courses until they receive the exemption as they will be responsible for all material covered in class should the exemption be denied.
Work-Integrated Learning Experiences
Student Consent Forms
Students are required to complete program specific consent forms if applicable. To access the forms, students need to visit the WIL Document Services Community in myConestoga and see Consent Forms tab.
Conestoga has more than 400 awards, bursaries, scholarships and academic grants available to Conestoga students. These funds are made available to our students through the partnerships we have established with local businesses, industry leaders, and generous donors. To be considered for an award, complete the General Application form available through your Student Portal. Notifications and instructions to complete the application are sent to all full-time students’ email accounts in the fall semester (Deadline: First Friday in October) and winter semester (Deadline: First Friday in February). For more information, visit Student Financial Services.
Academic Delivery Plan and College Hours
Academic Delivery Plan Fall 2021
In response to the COVID-19 pandemic, Conestoga has developed an academic delivery plan for the Fall 2021 semester. The safety and well-being of our college community remains our highest priority. Our academic plans and decisions continue to be based on the advice of public health authorities.
Some programs will be delivered in a hybrid format (a combination of remote and on-campus learning). Other programs will be delivered in a remote format only. Courses in which remote delivery is not possible will be offered entirely through on-campus delivery.
For the Fall, only students who have classes scheduled on campus will be pre-approved to be on-campus. Students need to complete a mandatory pre-approval process before they can attend their class. Students who do not have scheduled activity are not permitted on-campus. Support services for students will continue to be available remotely.
For the Fall 2021 semester, to support physical distancing on campus, full-time courses at Conestoga are delivered Monday to Sunday, 8 a.m. to 10 p.m.
Program courses may use web-based services with data centres outside of Canada. Students may be expected to complete assessments where information is transmitted outside of Canada. Students who do not wish to submit their information to other countries have the right to opt-out. It is the responsibility of the student to notify the instructor if they, in the first week of term or at the time assignment details are provided, wish to submit an alternate assignment.
Course examinations may be administered through a remote proctoring service to assure academic integrity. Ensure that you meet the system requirements that will allow the recording of your computer screen, webcam, and microphone.
Attendance at Evaluations
Working Together to Plan Your Success
Your success matters! As an emerging professional, it is important that you demonstrate the same professional attitude to your program that you will be required to demonstrate to your future workplace. Regular, punctual attendance, and active participation in scheduled classes, field and clinical placements, labs and any on-campus and off-campus activities scheduled by your program will help you to understand and master the learning complexities of your program.
If extenuating, unplanned circumstances require you to miss a class, please note that it is your responsibility to follow up with individual faculty members and to acquire any missed information.
Attendance for Evaluations
Evaluations are critical components of each course and your overall success in your program. An evaluation is defined as a test, exam, presentation or any other formal assessment that contributes to your course mark that requires your presence, in class or on-line. Please note that in many programs across the College, every field placement, clinical day, and lab/shop day is considered crucial to your overall learning and success and the expectation is that you attend. If you are in a program that includes field or clinical placements, labs/shops, or any other on or off campus activities, it is essential that you discuss attendance requirements with your program faculty in order to understand expectations and consequences.
Your attendance for all evaluations is a requirement. If there is a concerning pattern of absence from evaluations across your program, you may be asked to meet with the Program Coordinator and/or Student Advisor to discuss strategies for success.
While circumstances such as religious holidays and academic accommodations may necessitate rescheduling of evaluations and will be accommodated, please note that there will be no special arrangements made for rescheduling evaluations due to personal conflicts such as work or vacation plans.
In order to facilitate a smooth implementation for all scheduled evaluations, both you and your program faculty have responsibilities which are listed below:
- To communicate all course obligations to you at the beginning of each semester through the Instructional Plan, including evaluation and presentation dates.
- To communicate, in writing, any unplanned extenuating circumstances involving the college, the program or the faculty members that may require changes to the course schedule.
- To provide alternative evaluation arrangements for missed evaluations/work due to recognized religious holidays as defined by the College Employer Council and documented accommodations through the Accessibility Office.
- To accept alternative evaluation requests in good faith and examine based on the unique circumstances and students' individual needs.
- To facilitate alternative evaluation arrangements as described below.
- To be informed about all course obligations and due dates.
- To inform your faculty member in writing of the need to reschedule evaluations due to a religious holiday as defined by the College Employer Council.
- If you have to be absent from any scheduled evaluation, report your absence on the Student Portal using the procedure below. You must do this prior to the start of the evaluation or risk receiving a mark of zero.
How to Report Absences on the Student Portal
- Log into the Student Portal and click on the 'Absence tab'.
- Indicate whether or not there is an assessment scheduled on that day by clicking 'Yes or No', as well as the reason for the absence (illness or other).
- Click 'Continue' to report the absence.
- Click 'I agree' to confirm the absence.
- You will receive a confirmation email that your absence has been recorded.
Important! Please note the following:
- The earliest you can record an absence for a particular day, is after 8:00 p.m. the day before. You must report each day you are absent.
- The Absence Recording System will show you as being absent for the day, starting from the time that you recorded the absence. For example, if you record your absence on a specific day at 11:00 a.m., the system will show you as being absent for all classes starting after 11:00 a.m. that day.
- If you are going to be present for any other classes on the day for which you recorded an absence, please let the faculty member know by attending or following up by eConestoga or college email.
- When you return to campus, make eConestoga or email contact immediately with the faculty member associated with the evaluation you missed in order to arrange appropriate follow up.
Valid Absence from Scheduled Evaluations Less than 20%
Conestoga recognizes that unexpected circumstances such as brief illness do arise during the semester and that a visit to a health practitioner may not be necessary. A valid absence from a scheduled evaluation worth less than 20% of the final grade which is not documented through the Accessibility Office or previously arranged due to religious holidays, will be accommodated once per course during the semester, subject to proper communication as described in the Student Responsibilities section above. If the evaluation cannot be rescheduled, (for example an experiential activity, lab or participation in a group presentation) reallocation of marks to another evaluation item will be determined by faculty and communicated to student via email to their eConestoga or college email address, or documented on an interview record and signed off by both faculty member and student.
Absence from additional scheduled evaluations worth less than 20% in the same course may require documentation for verification.
Valid Absence from Scheduled Evaluations 20% or More
Absence from scheduled evaluations worth 20% or more of the final grade that are not documented through the Accessibility Office or arranged due to religious holidays, will require appropriate documentation for verification, subject to proper communication as described in the Student Responsibilities section above.
Alternative Evaluation Arrangements
- Faculty members will determine alternative evaluation arrangements as appropriate. During the pandemic, on-campus Test Centres will be closed.
- Students will complete any necessary forms.
- Students are required to complete the alternative evaluation as scheduled. If an evaluation cannot be rescheduled (for example an experiential activity or participation in a group presentation) reallocation of marks will be determined by faculty and communicated to student via eConestoga or college email or documented on an interview record and signed off by both faculty member and student.
Program Handbook Revision Log
| Last Revised||By Whom|
|July 9, 2015||Nicole Dorscht|
|July 19, 2015||Carly Szabo|
|June 13, 2016||Carly Szabo|
|June 5, 2017||Brett Gibson|
|June 5, 2018||Kim Myre|
|July 5, 2019||Julia Rodricks|
|July 10, 2020||Beth Davidson|
|July 20, 2021||Beth Davidson|
Conestoga's Accessible Learning services provide support for students with permanent and temporary disabilities who feel they are encountering barriers to learning. They work with students to understand the impact of a disability in the college environment and will help develop a success plan that considers student goals and required academic accommodations. Accessible Learning will also communicate necessary accommodations to professors on behalf of the student.
To consult with an Accessibility Advisor about accommodations please make an appointment by emailing email@example.com or calling 519-748-5220 ext. 3232.
Exceptions for non-accessibility focused issues need to be consulted on with your professor. Final approval for exceptions unrelated to academic accommodations rests with the program chair.