Health Office Administration
- Credential:
- Ontario College Diploma
- College Code:
- CONS
- School:
- Business
- Program Code:
- 1047
- Accelerated Delivery:
- No
- Campus:
- DO, BR
- Academic Year:
- 2019 / 2020
About the Program
In this two-year diploma, students develop the medical base of knowledge, technical and administrative skills and professional communication expertise required to take on more progressive responsibilities in today's increasingly complex and dynamic health care environment.With a strong emphasis on problem solving, hands-on application and critical thinking, the Health Office Administration program prepares graduates to confidently assume administrative positions integral to the success of health care organizations. Coursework in medical and dental office management, hospital unit administration, insurance practices, and medical transcription, coupled with current business computing applications, bookkeeping, and office management procedures ensure that graduates are in-demand in a wide variety of health care settings.
In addition to participating in health office simulations, students will have the opportunity to consolidate their skills in the fourth semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health care organization.
Program Information
Length: Two-year Ontario College Diploma programDelivery Sequence:
Brantford - September/2019 - Fall | Winter | Fall | Winter
Doon (Kitchener) - September/2019 - Fall | Winter | Fall | Winter
Doon (Kitchener) - January/2020 - Winter | Spring/Summer | Winter | Spring/Summer
Location: Doon (Kitchener) and Brantford
Start: September
First-Year Capacity: 25 Brantford, 80 Doon
Admission Requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older with mature student status (See Mature Student definition for details.)
- Grade 12 compulsory English, C or U, or equivalent, OR Conestoga College Preparatory Communications (COMM1270)
- For more information on preparatory programs, visit Academic Upgrading
Note re: Admission Requirements
- A previous course in biology is recommended.
Admission Procedures
- An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.
- Ten (10) additional marks are added to each Advanced level, OAC, U, U/C, and post-secondary course used in the calculation of academic strength.
- A sound English background is important for success in this program and is considered during the admission selection process. Minimum cutoffs apply.
Program Requirements
- Students in the Health Office and Medical Office programs should demonstrate:
- the physical ability to "touch type" to industry standards (NOTE: a graduation requirement).
- the physical ability to read and complete standard industry documents.
- a strong interest and aptitude in computer applications.
- a solid base of written, verbal and interpersonal communication skills.
- the ability to produce work-related documentation to time-sensitive deadlines.
- Mandatory practicum health and safety requirements must be completed by students prior to student field/clinical placements. Successful placement completion is required for students to progress to program completion. To qualify for field/clinical placement learning experiences, students must present the following before Semester 4 but no sooner than the beginning of Semester 3 (the program coordinator will provide further details regarding the appropriate timeline) in accordance with pre-admission information which will be provided by the College:
- A complete immunization record including MMR, Tdap, Varicella, and Hepatitis B. Seasonal flu vaccination is required during flu season (October - March).
- TB Testing: Evidence of current 2-step or previous 2-step + current 1-step if more than one year has passed since 2-step testing.
- Standard First Aid and CPR - HCP level
- An annual Police Check for Vulnerable Sector Screening (VSS). Police Checks must be clear of any unpardoned criminal offences. An unclear criminal record may result in the inability to participate in field placement/clinical which will jeopardize progress in the program. Acceptance for placement is at the discretion of the agency; some agencies may request students to provide a VSS completed within six months of placement start date. Students with criminal records are advised to meet with the program chair for academic counselling to determine program suitability.
Tuition & Fees
Tuition fee details for the 2018-2019 year are listed below. Fees for the next academic year are unavailable at this time. Books and supplies are additional.
Domestic Fees
Estimated fees based upon the previous academic year (2018 / 2019) for Health Office Administration - Program # 1047
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| Full-time Program Tuition | $1498.00 | $1498.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Association Fee | $32.50 | $32.50 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI Brantford U-pass | $50.28 | $50.28 |
| Session Total | $2227.78 | $1904.78 |
| Year Total | $4132.56 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| Full-time Program Tuition | $1498.00 | $1498.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Association Fee | $32.50 | $32.50 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| Health Documentation Fee | $106.00 | $0.00 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI Brantford U-pass | $50.28 | $50.28 |
| Session Total | $2333.78 | $1904.78 |
| Year Total | $4238.56 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| Full-time Program Tuition | $1498.00 | $1498.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Capital Development Fee | $72.65 | $72.65 |
| CSI Association Fee | $110.00 | $110.00 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| ONE Card Fee | $12.75 | $12.75 |
| CSI Legal Protection | $28.00 | $0.00 |
| Session Total | $2340.40 | $2017.40 |
| Year Total | $4357.80 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| Full-time Program Tuition | $1498.00 | $1498.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Capital Development Fee | $72.65 | $72.65 |
| CSI Association Fee | $110.00 | $110.00 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| Health Documentation Fee | $106.00 | $0.00 |
| ONE Card Fee | $12.75 | $12.75 |
| CSI Legal Protection | $28.00 | $0.00 |
| Session Total | $2446.40 | $2017.40 |
| Year Total | $4463.80 |
International Fees
Estimated International fees based upon the previous academic year (2018 / 2019) for
Health Office Administration - Program # 1047
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| International Program Tuition | $6000.00 | $6000.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Association Fee | $32.50 | $32.50 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| ISR | $375.00 | $375.00 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI Brantford U-pass | $50.28 | $50.28 |
| CSI International Health Fee | $485.00 | $0.00 |
| Session Total | $7589.78 | $6781.78 |
| Year Total | $14371.56 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| International Program Tuition | $6000.00 | $6000.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Association Fee | $32.50 | $32.50 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| Health Documentation Fee | $106.00 | $0.00 |
| ISR | $375.00 | $375.00 |
| International Health Fee | $0.00 | $0.00 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI Brantford U-pass | $50.28 | $50.28 |
| CSI International Health Fee | $485.00 | $0.00 |
| Session Total | $7695.78 | $6781.78 |
| Year Total | $14477.56 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| International Program Tuition | $6000.00 | $6000.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Capital Development Fee | $72.65 | $72.65 |
| CSI Association Fee | $110.00 | $110.00 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| ISR | $375.00 | $375.00 |
| ONE Card Fee | $12.75 | $12.75 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI International Health Fee | $485.00 | $0.00 |
| Session Total | $7702.40 | $6894.40 |
| Year Total | $14596.80 |
| Description | Fall 2018 | Winter 2019 |
|---|---|---|
| International Program Tuition | $6000.00 | $6000.00 |
| Student Priority Fee | $50.65 | $50.65 |
| Recreation/Athletics Fee | $70.50 | $70.50 |
| Graduation/Alumni Services Fee | $28.45 | $28.45 |
| Administration Fee | $25.90 | $25.90 |
| Technology Enhancement Fee | $142.75 | $142.75 |
| CSI Capital Development Fee | $72.65 | $72.65 |
| CSI Association Fee | $110.00 | $110.00 |
| CSI - Advocacy Fee | $5.75 | $5.75 |
| CSI Health Plan Fee | $295.00 | $0.00 |
| Health Documentation Fee | $106.00 | $0.00 |
| ISR | $375.00 | $375.00 |
| International Health Insurance | $0.00 | $0.00 |
| International Health Fee | $0.00 | $0.00 |
| ONE Card Fee | $12.75 | $12.75 |
| CSI Legal Protection | $28.00 | $0.00 |
| CSI International Health Fee | $485.00 | $0.00 |
| Session Total | $7808.40 | $6894.40 |
| Year Total | $14702.80 |
Financial Assistance
The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.For more information, please visit Financial Services/Awards.
Graduate Opportunities
Graduates can expect to find employment in a variety of health facilities and organizations including hospitals, medical, dental, optometry and chiropractic offices, health clinics, community service agencies, and insurance companies. Athabasca University offers graduates a block of 45 out of 90 credits towards a post-diploma degree in Health Administration which is completed through distance education. Graduates of the Health Office Administration diploma who meet minimum GPA requirements will be eligible for advanced standing into the third year of Conestoga College's Bachelor of Applied Health Information Science (Honours) degree.On average, 88% of graduates from the last three years (2015 to 2017) found employment within six months of graduation.
For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home
Pathways & Credit Transfer
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions. View the transfer agreement opportunities for this program.Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement for current courses. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. Successful completion of the assessment results in an official course credit that will be recorded on the student's Conestoga transcript. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.Learn more about PLAR.
Program Courses
| Course Code | Course Title and Description |
|---|---|
| Level 1 | |
| ADMN1030 | Introduction to Health Care Delivery Systems
Description: This exploratory course will begin by providing the student with insight into the concepts of health and wellness in terms of personal health and health practices. The student will learn the history of how the health care system evolved and develop a broad overview of the current Canadian health care system at both the federal and provincial levels. Major areas of health care spending, health care reform, and legislation will be examined. The role of various health care providers will be discussed as their role function and scope of practice change in tandem with current demands. The consumer's role in health care will be studied with a critical look at the influence of consumerism on health care. |
| ADMN1045 | Health Care Terminology
Description: Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Medical Office Practices program (1308). |
| ADMN1055 | Essentials of Anatomy and Physiology
Description: This course covers anatomy and physiology of the human body relevant to the Health Office Administrator's role. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems. |
| ADMN1135 | Medical Office Administration 1
Description: Medical Office Administration 1 is an introductory course. Students will be introduced to the skills and expectations necessary to work effectively as a member of the health care team in health offices and clinics. The student will become familiar with time management, telephone skills, information management, registration, scheduling, and triage common to health offices. The student will be introduced to the principles of provincial, private and third party billing. The student will develop touch typing skills using a web-based, Windows Operating System, program to build keyboarding speed and accuracy. |
| COMM1410 | Fundamentals for Effective Written Communication
Description: This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents. |
| COMP1056 | Business Computing Applications I
Description: During this course, the student will learn to effectively use Windows operating system, apply word processing techniques, create basic business presentations, and explore the power of spreadsheets . Students will also learn the skills necessary to operate effectively within the Conestoga College computing environment. An emphasis will be placed on the development of solutions to business problems using commonly available microcomputer tools. |
| Level 2 | |
| ACCT1060 | Bookkeeping for Office Settings
Description: This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements. |
| ADMN1070 | Communication in Health Care
Description: The focus of the course is to develop communication skills that can be applied in a variety of health care situations and settings. Students will apply communication techniques to cultivate interpersonal communication with both clients and co-workers. Topics will include an analysis of how culture, disability, stress, aggression, substance abuse, depression and grief affect communication. Students will develop their ability to relate and communicate with children and adults in various stages of the lifecycle through the exploration of developmental behavioural and personality theories. |
| ADMN1100 | Transcription 1
Description: Medical Terminology skills and transcription of medical documents using Stop/Start software and MS Word are emphasized in this introductory medical transcription course. Students will use advanced features of MS Word to produce a variety of medical documents. Through the use of voice recognition software and taped recordings, students will use their keyboarding, editing, English language, medical terminology, and proofreading skills to interpret and transcribe dictation for Otorhinolaryngology, Ophthalmology, Pulmonology, Cardiology, Gastroenterology, and Obstetrics and Gynecology specialties. |
| ADMN1340 | Dental and Wellness Office Administration
Description: Building upon the skills learned in MOA I, this course provides students with both background knowledge and hands-on experience in administrative and clinical procedures performed by health office administrators in dental, optometry, chiropractic, and other wellness practices. Students will gain practical experience related to insurance, health and safety, diagnostics and client care that can be applied to a wide variety of health office environments. |
| COMP1355 | Presentation Software
Description: This course focuses on tools and techniques for creating professional business presentations. Students will demonstrate proficiency using presentation and desktop publishing software. Students will use presentation software to create effective slide presentations that incorporate text, graphics, sound and other multi-media effects. Students will use desktop publishing software to design and produce professional, quality documents that combine text, graphics, illustrations, and photographs. |
| COMP1603 | Medical Office Administration 2
Description: This course will build on the skills gained in Medical Office Administration I. Students will gain hands-on practice performing administrative tasks common to health offices and clinics through the use of clinical information software. Students will work through health office simulations including patient registration, scheduling, billing, triage, and the creation and maintenance of electronic health records. Students will apply keyboarding techniques learned in Medical Office Administration I to create various documents common to medical offices. |
| Level 3 | |
| ADMN1145 | Hospital Unit Administration 1
Description: The focus of this course is to introduce the student to the role and responsibilities of the unit clerk working in a hospital client/patient care unit. The organizational structure, patient care units and general departments of hospitals will be discussed, as well as communication devices and documentation specific to the hospital setting. Students will be introduced to admission, transfer, discharge, infection control and emergency procedures common to the hospital setting. Laboratory tests, diagnostic tests, and pharmacology common to the hospital setting will be introduced, as well as the introductory concepts of physician order entry/transcription of physicians' orders. |
| ADMN2110 | Transcription 2
Description: The student will interpret and transcribe dictation by physicians and other health care professionals regarding client assessment, work-up, therapeutic procedures, clinical course, diagnosis, and prognosis. The student will achieve mastery in language skills, grammar, punctuation, capitalization, spelling, formatting, and an operational knowledge of transcription equipment. The goal of this course is to enable the student to produce error-free documents in the health services setting. |
| ADMN2260 | Office Procedures for Health Administration
Description: This course builds upon the foundational skills acquired in Medical Office Administration 2. Students will further develop the administrative skills required for executive level health office positions including time-management, information management, MS Outlook, business reports, meeting management and business travel. Practical application of skills is emphasized through the use of a community-based health office simulation. |
| COMP1003 | Data Analysis and Advanced Functions
Description: During this course the student will learn and apply more advanced features of spreadsheet applications in order to develop comprehensive solutions to business problems; and utilize advanced database functions and business intelligence tools of a spreadsheet to enable an executive to make comprehensive and informed decisions. |
|
Electives: General Education
Student must pass 2 Course(s) | |
| Level 4 | |
| ADMN2055 | Hospital Unit Administration 2
Description: Hospital Unit Administration II builds and expands upon learning in Hospital Unit Administration 1. The students will be exposed to the use of computerized order entry software and more complex physician orders from a variety of medical specialties. Emphasis will be placed upon hospital workplace simulations, including the completion of a major order entry assignment. Hospital specific administrative skills such as staffing and scheduling will also be covered in this course. |
| ADMN2165 | Transition to the Health Office
Description: This course prepares students to successfully compete in the workplace and to react effectively to the new experiences they may encounter in the office environment. Beginning with self-assessment exercises, students will evaluate their skills in order to develop self-marketing techniques such as cover letters, resumes, portfolios and social media profiles. Students will research potential areas of employment and take part in a mock interview geared to their chosen job posting. This course also prepares students for their unpaid practicum experience, including addressing professional deportment, and various challenges that may be faced on the job, including workplace stress and conflict. While addressing general principles, application is made to the health care setting. |
| FPLT2130 | Field Placement (Health Office Administration)
Description: During the last 7 weeks of this program (minimum 245 hours) the student will be required to apply the knowledge and skills gained throughout the program through an unpaid field experience in a related occupational setting of his/her choice.* In most cases, the student will work under the direction of an employer or preceptor. The student, once familiar with the workplace setting, will work more independently at the discretion of the employer/preceptor. This field place experience may include medical, dental, chiropractic, optometry offices, hospital clinical settings, long term care facilities, outpatient clinics and urgent care or walk in clinics, and related positions in industry such as insurance companies. The student is required to secure his/her own placement area with the exception of hospitals. Other placements identified by the student must be approved by the Program Coordinator. |
| OHS1320 | Safety in the Workplace
Description: This course focuses on developing awareness and skills for the student to safely manage and conduct him or herself within a variety of employment settings. Through the nine units of the course, participants will have the opportunity to enhance their understanding and knowledge of General Health and Safety guidelines, including WHMIS, Fire Safety and Workplace Violence. The unit on Accessibility for Ontarians with Disabilities Act will instruct the student on the requirements for Accessible Customer Service and Integrated Accessibility Standard Regulations. General information on Safe Driving, Privacy of Information and Hand Washing will be addressed as well. The course also provides participants with critical information regarding their insurance coverage (WSIB or other) while employed. As well as guidelines to follow in the event of an injury. Participants will receive a printable Record of Completion upon successful conclusion of this course, in order to demonstrate awareness of safe working practices to their employers. |
|
Electives: General Education
Student must pass 1 Course(s) | |
Program Outcomes
- Coordinate the completion of administrative and non-invasive clinical tasks and workflow using integrated health care knowledge and skills to meet deadlines and priorities in a variety of health care settings.
- Assess and respond to patient needs specific to the hospital context within scope of practice, incorporating awareness of medical priorities, availability of resources and attention to detail.
- Create and maintain health information to ensure compliant, confidential, secure, accessible and organized records and documents in health care settings.
- Integrate health care terminology and anatomy and physiology concepts to interpret and transcribe health care documents proficiently in support of client care.
- Create, edit and produce business and health care documents, correspondence and reports accurately and proficiently using appropriate technologies and applications.
- Incorporate therapeutic communication skills and strategies in interactions with diverse clients, families, colleagues, the community and other members of the health care team.
- Produce accurate and timely financial and client billing records for a variety of health office environments through completion of the billing cycle ensuring compliance with external and internal regulatory requirements.
- Compile information from a variety of sources to produce educational documents and provide basic health care information to support positive client outcomes.
- Demonstrate professional conduct which adheres to current legislation, professional standards and expectations of the health care community.
Program Advisory Committees
The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.For a list of the current members, please visit our Program Advisory Committees.
Program Handbook
Apply Now
Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228.ONTARIOCOLLEGES.CA
60 Corporate Court
Guelph, Ontario
Canada N1G 5J3
Detailed steps on the application process may help you to apply.
International students should apply online using the Conestoga College International Application Portal. Please note: not all programs are open to international students. Interested students should check the listing of open programs on our international students web page before applying.
Disclaimer
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
