Health Office Administration

Program description - January 2023

As the health-care environment evolves in response to current challenges and opportunities, the need for dynamic Health Office Administrators is increasing to help facilitate optimal client care. The two-year Health Office Administration Diploma is ideal if you are interested in developing the medical base of knowledge, technical and administrative skills, and professional communication expertise required to take on more progressive responsibilities in today’s health-care environments. Using a variety of current computer applications and a simulated work environment, you will learn to coordinate a variety of medical and wellness office and hospital functions required to support effective patient care. You will gain experience in triage, patient and staff scheduling, patient registration routines, medical billing, medical document production and editing, and interpreting and transcribing physician’s orders. You will also develop strong therapeutic communication skills, and verbal and written communication skills required to communicate effectively with the diverse stakeholders in our health-care system. Throughout the program, you will experience a strong emphasis on problem solving, critical thinking, professionalism, and compliance with industry privacy requirements. In addition to participating in a variety of health office simulations, you will have the opportunity to consolidate your skills in your final semester of this program in a seven-week (minimum 245 hour) unpaid work placement in a local health-care organization. Once you have graduated with this diploma, you will be well prepared for a variety of health administrative positions in organizations such as hospitals, LHINS, and medical, dental and wellness offices, long-term care homes, and insurance companies. As a Health Office Administration Diploma graduate, you may also apply for advanced standing into Conestoga College’s Bachelor of Applied Health Information Science degree program.