Business - International Business

Description:

Corporate Social Responsibility (CSR) Programs are increasingly prevalent in organizations of every size. CSR reporting is one function of these programs. This course will explore and compare different research planning frameworks and reporting approaches with regards to sustainability for organizations. Students will conduct stakeholder analysis to determine appropriate audience for an organization’s sustainability report. They will learn to conduct a waste audit as well as perform a critical analysis of an organization’s integrated report. Other concepts explored in this course include the importance of business ethics, and social return on investment.

This course is designed for students enrolled in the Sustainable Business Practices specialization only.

• Hours: 42
• Credits: 3
• Pre-Requisites: OPER1500
• CoRequisites:

Description: In this course students will learn how to keep their business on a strong financial foundation by selecting the best options for negotiation terms and non-payment dispute resolution. Selecting appropriate transaction methods and tools for international trade can mitigate financial risk.

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description:

In this course, students will examine the practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. Students will learn to use these tools to improve business relationships with customers, assist in customer retention and drive sales growth. Topics covered include CRM, CRM best practices and strategies, CRM software (sales force), effective use of CRM in sales, planning and managing CRM deployments, measuring business performance with CRM.

This course is designed for students enrolled in the Retail and Customer Service Management stream only

• Hours: 42
• Credits: 3
• Pre-Requisites: BUSS1010
• CoRequisites:

Description: Modern corporations can no longer operate as autonomous, single-minded organizations. This course provides students with an introduction to the concepts of sustainability and corporate social responsibility (CSR) in a business context. It examines issues in CSR, emphasizing accountability for, and reporting of, the social and environmental effects of an organization’s economic actions to stakeholders. Without exception, the external environments are complex, dynamic, and unpredictable. Companies today are caught in a crossfire of external (and sometimes internal) demands related to how they manage their responsibilities to a wide range of stakeholders, including employees, investors, suppliers, customers, communities, and national governments where they operate, particularly where long supply chains exist in developing nations. As a result of these conditions, corporations can be seen creating dialogue, relationships, and formal inter-organizational ties to a broad number of other parties and constituencies. In addition, those other parties and constituencies are exerting considerable influence on the formulation and execution of strategies. In large measure, the strategic management of these relationships is a keystone to business

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description:

This course focuses on the buying/selling of a product, service or idea. Students are exposed to strategies for selling creative concepts through numerous case studies, exercises and role-plays, which help them develop professional selling skills through implementation of Relationship selling. Students examine the negotiation process and strategic approaches to develop, strengthen, and manage customer relationships. Topics covered include preparation for relationship selling, the relationship selling process, and keys to a successful selling career. communication for successful selling, Retail, business, service and non-profit selling and making professional calls and presentations.

This course is designed for students enrolled in the Retail and Customer Service Management stream only

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description:

As businesses are finding ways to operate post Covid, therein lies opportunities to turn focus to sustainable and inclusive growth, to build a better world for future generations. Organizations that strive to emerge more resilient from the coronavirus pandemic can assess existing operations and consider alternative processes and solutions. This course will introduce the concept of the “Circular Economy”, a new way of doing business which challenges organizations to re-think business models, to design long lasting, reusable, and recyclable products, and to shift the mindset away from “waste management” to “resource recovery”. Students will have opportunities to assess challenges and benefits of contributing to a circular economy and learn to critically evaluate alternative solutions.

This course is designed for students enrolled in the Sustainable Business Practices specialization only.

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description:

Retailing is such a part of our everyday lives that it's often taken for granted. As customers, we often are not aware of the sophisticated business decisions retailers make and the technologies they use. This course focuses on strategies and decision making for retail environments, including bricks and mortar and on-line stores. Topics covered include psychology of shopping, selecting target markets, retail locations, layout, merchandise and service mix, training and motivating sales associates and customer service strategies. Students will be introduced to Retail pricing, retail budgeting, forecasting and technology.

This course is designed for students enrolled in the Retail and Customer Service Management stream only

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description:

This is a capstone project and senior level course that integrates many elements of the program. Students are provided with simulation and role-playing exercises that offer them opportunities to practice decision-making, negotiation and dispute resolution techniques and strategies. These simulation materials address many current issues around environment, social and business issues. Projects include designing and delivering a project proposal and developing deliverables that meet client expectations. A final project presentation will be shared by students to demonstrate their work and recommendations.

This course is designed for students enrolled in the Sustainable Business Practices specialization only.

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites:

Description: Market and sell your goods or services effectively anywhere in the world by developing a strong international brand and building deeper relationships with customers through an effective marketing plan. This course details the considerations an organization must make when promoting and selling products and/or services with an effective sales plan and increasing reach with an e-commerce operation.

• Hours: 42
• Credits: 3
• Pre-Requisites:
• CoRequisites: