Network Technical Support
- Credential:
- Ontario College Certificate
- College Code:
- CONS
- School:
- Workforce Development
- Program Code:
- 1470
- Accelerated Delivery:
- No
- Campus:
- DO
- Academic Year:
- 2020 / 2021
About the Program
Business is ever evolving to include more and more information technology (IT) resources for staff which allows for increased productivity in the workplace. This two-semester Ontario College Certificate program enables you to gain the critical knowledge and skills required to configure and troubleshoot end user computers, server operating systems, infrastructure services, and networks. Students refine their skills by completing activities that are typical in a business setting within an IT support role focusing on client needs.Program Information
Length: One-year Ontario College Certificate programDelivery Sequence:
Doon (Kitchener) - September/2020 - Fall | Winter
Doon (Kitchener) - January/2021 - Winter | Spring/Summer
Doon (Kitchener) - May/2021 - Spring/Summer | Fall
Location: Kitchener - Doon
Start: September, January, May
First-Year Capacity: 50
Admission Requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, or 19 years of age or older with mature participant status (See Mature Participant definition for details.)
- Grade 12 compulsory English, C or U, or equivalent, OR Conestoga College Preparatory Communications (COMM1270)
- Grade 11 Mathematics, C or U, or equivalent, OR Conestoga College Preparatory Mathematics (MATH1375)
- For more information on preparatory programs, visit Academic Upgrading
Admission Procedures
- An academic strength is calculated by averaging the submitted marks of required subjects. If more than one mark is received for a required subject, the highest mark will be used in the calculation.
- Ten (10) additional marks are added to each Advanced level, OAC, U, U/C, and post-secondary course used in the calculation of academic strength.
- A sound mathematical and English background is important for success in this program and is considered during the admissions selection process. Minimum cutoffs apply.
Tuition & Fees
Domestic fees are currently unavailable; please check back at a later time.
Financial Assistance
The Ontario Student Assistance Program (OSAP) is a needs-based program designed to help Ontario students cover the cost of post-secondary education. Funded by the federal and provincial governments, OSAP is intended to promote equality of opportunity for post-secondary studies through direct financial assistance for educational costs and living expenses. These interest-free loans are intended to supplement your financial resources and those of your family. The majority of students apply for loan assistance via the OSAP website. Students can also print the application booklet through the OSAP website.For more information, please visit Financial Services/Awards.
Graduate Opportunities
Graduates will have the skill set necessary to find employment as entry-level computer service technicians or infrastructure support representatives.For more details on related occupations, job market information and career opportunities, see the Government of Canada website: https://www.jobbank.gc.ca/home
Pathways & Credit Transfer
Conestoga pathways enable students to build on their academic achievements in order to earn a degree or additional credential. Pathways are formed through agreements between Conestoga programs or partner institutions.Often applicants have earned credits from another college or university that may allow a student to be granted advanced standing or exemption. Learn more about credit transfer opportunities at Conestoga.
Prior Learning Assessment and Recognition (PLAR)
Conestoga recognizes prior learning of skills, knowledge or competencies that have been acquired through employment, formal and informal education, non-formal learning or other life experiences. Prior learning must be measurable at the required academic level and meet Conestoga standards of achievement. Challenge exams and portfolio development are the primary methods of assessment. Other methods of assessment may be available depending upon the nature of the course objectives. PLAR cannot be used by registered Conestoga students for the clearance of academic deficiencies, to improve grades or to obtain admission into a program.Learn more about PLAR.
Program Courses
| Course Code | Course Title and Description |
|---|---|
| Level 1 | |
| CDEV1820 | Career Launch
Description: This course prepares students to conduct an effective job search. Students will explore labour market trends to uncover the hidden job market. Students will learn to identify their transferable skills and market them effectively. They will create targeted resumes and cover letters aimed at employers in their field. Students will learn strategies to communicate their skills effectively in an interview. They will explore the skills, attitudes and expectations needed to successfully transition into the workplace. Throughout the duration of this course, a personalized job search plan will be created to support their future career goals. |
| COMM1145 | Fundamentals of Information Technology Infrastructure Library
Description: ITIL is a standard used in all aspects of Information Technology (IT) and as such, students will explore the fundamentals of how ITIL relates to the IT industry. Students will consider best practices within the areas of communication, project planning, and customer service. Class participation is an important part of active learning, and this course will include working individually and in groups using case scenarios, allowing participants to experience real-world conditions. |
| INFO1015 | Hardware Fundamentals
Description: A practical hands-on ability to work with hardware in an IT setting is essential for any IT professional. Students will be able to identify the internal components of a desktop computer as well as choose and cost new systems based on user requirements. Troubleshooting internal components of a desktop computer will also be practiced. |
| INFO1025 | Network Fundamentals
Description: Identifying and troubleshooting basic network issues is an essential skill required by anyone working in an IT department. Students will cover many topics including: internetworking fundamentals, Ethernet LANs and switches, IP addressing, subnetting and network security. The student will be provided with the opportunity to configure and troubleshoot Cisco switches and routers including static and dynamic routing configurations. In addition, various WAN technologies will be identified and configured. |
| INFO1035 | Integrated Project I
Description: In addition to working on specific tasks, IT professionals are often called upon to plan and complete larger projects. Students will be required to work as a member of a team to complete a large project, demonstrating skills and knowledge gained from previous courses. During the project, the team will create and present a solution to a specific requirements document. Use of technical knowledge, project management, time management, analysis, and communications skills will be emphasized. |
| INFO1055 | Windows Server I
Description: Very few businesses operate without Windows Server being deployed in the organization. As a result, anyone working in IT today needs to be able to manage Windows Server. Students will gain the skills and knowledge required to administer and secure a Windows Server infrastructure. This course will focus on the installation of Windows Server as well as configuring, security and troubleshooting core services including networking, storage, Active Directory Domain Services, file sharing, and printing. |
| INFO1065 | Software Fundamentals
Description: Software issues are common place in any IT environment. Students will install, configure and secure operating system software on Windows based client machines. Troubleshooting and resolving common software issues will also be explored during the duration of this course. |
| Level 2 | |
| INFO1075 | Windows Server II
Description: Windows Server II will build on the skills learned in Windows Server Installation and Configuration as well as implement Microsoft Azure. In this course, students will learn to manage Active Directory users and groups, configure group policy, implement remote access components, deploy patches and security updates, and monitor server resource consumption. |
| INFO1085 | SQL Server
Description: Microsoft SQL Server is one of the most popular database management systems used by businesses today. As a result, anyone working in IT needs to be able to manage a Microsoft SQL Server. This course will focus on installing Microsoft SQL Server as well as supporting clients through the use of a variety of SQL commands. |
| INFO1095 | Email Configuration and Operations
Description: Many businesses use Exchange Online as their e-mail host. Students will learn the skills and knowledge required to manage an Office 365 mail platform. This course will primarily focus on installing Exchange Server with Exchange Online as well as configuring and troubleshooting core services including basic storage configurations, message flow and online client configuration. |
| INFO1105 | Linux Server
Description: Linux skills and knowledge are in high demand in today's business infrastructure and, as a result, the operating system is used where high resource usage and security are needed. Students will install, configure, and secure the operating system on multiple client systems. In addition, more advanced topics included will be logical volume configuration, access control configuration, security and package management. |
| INFO1115 | Virtualization
Description: Virtualization is at the heart of business infrastructure (or cloud computing) today. Participants will gain hands-on skills and knowledge by installing and configuring a virtual system. Skills covered will include: configuring and administering network and storage resources, deploying and managing virtual machines, monitoring and managing resource consumption, configuring basic security, and configuring and managing high availability. |
| INFO1125 | Integrated Project II
Description: Students will demonstrate as a team member, the skills and knowledge gained throughout this program to complete a large scale project. Responding to a requirements document, teams will plan, build and present a system that will require research into technology that has not been previously implemented in class. The use of technical knowledge, project management, time management, and analysis skills will be utilized during this course. |
Program Outcomes
- Identify, install, and service the components of a typical business computer system using specific practices and procedures.
- Install, configure, and update operating systems and application software based on client needs.
- Build a local area network using hardware and software to connect systems together for the purpose of sharing data and resources.
- Identify methods used to provide effective IT network support and services to address user needs.
- Communicate technical information effectively using various forms of documentation to notify stakeholders of setup and/or repairs made to the infrastructure.
- Complete all work in compliance with relevant policies, practices, processes, and procedures.
- Solve problems typical in an IT infrastructure services setting relating to installation, monitoring and configuration using diagnostic and troubleshooting procedures.
- Utilize identified hardware and software to secure computer systems within a business infrastructure.
- Develop a strategy for professional improvement, currency and sustainable success in the field.
Program Advisory Committees
The College appoints Program Advisory Committee members for diploma, degree, certificate and apprenticeship programs. Committees are composed of employers, practitioners and recent program graduates. College representatives (students, faculty, and administrators) are resource persons. Each committee advises the Board on the development of new programs, the monitoring of existing programs and community acceptance of programs.Apply Now
Domestic students should apply online at www.ontariocolleges.ca or by phone at 1-888-892-2228. OntarioColleges.ca 60 Corporate Court Guelph, Ontario Canada N1G 5J3. Detailed steps on the application process may help you to apply.International students should apply online using the Ontario Colleges.ca International applicant portal. Please note that not all programs are open to international students; check the list of open programs on our International Student Programs web page before applying.
Disclaimer
The College reserves the right to alter information including requirements and fees and to cancel at any time a program, course, or program major or option; to change the location and/or term in which a program or course is offered; to change the program curriculum as necessary to meet current competencies in the job market or for budgetary reasons; or to withdraw an offer of admission both prior to and after its acceptance by an applicant or student because of insufficient applications or registrations, over-acceptance of offers of admission, budgetary constraints, or for other such reasons. In the event the College exercises such a right, the College’s sole liability will be the return of monies paid by the applicant or student to the College.
Students actively registered in cohort delivered programs who take longer than the designed program length of time to complete their studies are accountable for completing any new or additional courses that may result due to changes in the program of study. Unless otherwise stated, students registered in non-cohort delivered programs must complete the program of study within seven years of being admitted to the program.
| Start Date | Campus | Status** |
|---|---|---|
| SEP, 2020 | Kitchener - Doon | Open |
| JAN, 2021 | Kitchener - Doon | Open |
| MAY, 2021 | Kitchener - Doon | Open |
Program status for international students