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Program description - May 2023
In just 30 weeks, graduates of the Reception and Customer Service program are prepared to assume roles in a front desk or customer service role. You will develop the skills and strategies required to interact with customers in a professional and appropriate manner in a diverse business environment. This Ontario College Certificate program prepares you to use various office equipment and technologies, while gaining hands-on experience in customer engagement, scheduling appointments, document system maintenance, and purchasing and inventory management. Through a variety of projects, case studies and interactive learning opportunities, you will develop the workplace interpersonal skills needed to support all phases of your career. A field placement is included; allowing you to translate theoretical knowledge from the classroom into applied practice in a workplace setting.
This program is delivered in a Block Plan format. Students are required to complete all four level 1 pre-requisite courses, in any order, prior to commencing their level 2 studies. The Field placement will be conducted after all other courses have been completed. Students take two courses at a time, 10 hours per week each, over four week blocks.
Tuition & fees
Tuition and fee details for the 2021-2022 year are listed below. Books and supplies are additional. Tuition and fee details for terms starting September 2022 and later will be available Spring 2022.
Canadian fee details
Returning student tuition & fees
Awards & scholarships
Student Financial Services awarded more than 400 awards, scholarships and bursaries last year.
Delivery sequence - May 2023 - Kitchener – Downtown