ONE Cards do not have expiry dates and do not require renewal. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community, from student to alumni.
Photo upload and approval for your ONE Card typically happens in your first term at Conestoga College and does not require renewal.
New full-time students who are fully registered (fees paid and timetable selected) will have their ONE Card mailed to them. This includes students learning remotely outside of Canada and students registered to the Brantford campus, who will receive a Laurier ONE Card.
Students normally receive their ONE Card 2-4 weeks after their photo upload is approved.
The ONE Card Office will be closed December 23, 2020 and will re-open January 4, 2021. Due to our holiday closure, the following anticipated timeline is offered as a reference. Timeframes are not guaranteed.
Students whose mailing addresses are within Canada:
|Photo uploaded date||Anticipated ONE Card arrival|
|Before December 21, 2020||January 8, 2021|
|Between December 22, 2020 and January 3, 2021||January 22, 2021|
|After January 4, 2021||2-4 weeks after photo upload approved|
Students whose mailing addresses are outside of Canada will be mailed their ONE Cards on February 8, 2021. Please allow 4-6 weeks to receive your ONE Card.
Please note: The ONE Card office cannot guarantee when ONE Cards will be received and are not responsible for any impact that may be experienced resulting from delays with Canada Post mail deliveries or incorrect addresses.
To receive your ONE Card in the mail,
you must correctly complete these steps:
After you have paid your fees, upload a photo of yourself that will be placed on your ONE Card as your official photo identification. Please review the photo requirements below.
The ONE Card office will review your photo to ensure it meets the necessary requirements before approving your photo and printing your ONE Card. You will receive a follow-up email if your photo does not meet the requirements.
The ONE Card office reserves the right to refuse photos that do not meet the requirements listed below. Photo submissions are manually reviewed and can take up to two business days to be approved from the date of submission.
If you have any difficulty meeting any of these guidelines, please contact the ONE Card office.
Your photo must meet the following requirements to be approved as your ONE Card photo:
Failure to comply with all the above conditions will result in your photo not being accepted for your ONE Card identification.
Unacceptable photo submissions:
If you cannot imagine the photo being used on your passport, choose a different photo.
ONE Card photos require your full face to be clearly visible in your photo, as this is the college's official method of identification. However, in line with our commitment to equity, diversity and inclusion, we want to be able to accommodate community members.
Confirm your mailing address (your most up-to-date address or where you would like to receive mail) is updated on the Student Portal. Select your mailing address as your default address. Your default address is where your ONE Card will be mailed.
The ONE Card office cannot guarantee the timeline of when you will receive your ONE Card and is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses.
If you move after completing the Photo Upload process, please ensure you keep the Student Portal up to date.
Your ONE Card is available in two formats:
1. Digital ONE Card
An online version of your ONE Card is available as a digital format of your Conestoga College identification.
To view your digital One Card, log in to your ONE Card Portal account and select the ‘Display Card’ tab from the main menu.
Your digital ONE Card serves as a form of photo identification and confirms you are enrolled as a student at Conestoga College. You may use this digital ONE Card if you are required to provide photo identification to write an exam at the college, or you may wish to use it to prove you are a student to receive a “student” discount at a store.
Please note: your digital ONE Card is not enabled for purchases or for access to the GRT.
All full-time registered students are provided with a physical ONE Card the week of orientation.
If your card is lost or stolen
suspend it IMMEDIATELY.
Log into your ONE Card portal account. Select the gear icon in the top right to review your settings and use the Suspend Card button to turn off the card activation.
Prior to suspending your card, you are responsible for ALL unauthorized transactions resulting from the theft or loss of your card.
You are responsible for any damage to your ONE Card. Hole-punching or bending your card may result in card malfunction.
We are happy to provide you with a replacement card.
The cost to replace your ONE Card is $20. Due to the COVID-19 pandemic, the ONE Card Office is waiving the replacement card fee.
Please report your missing card by completing the ONE Card Replacement Request Form. You must use your Conestoga College email address to access the form. Review the form carefully and follow all instructions. You cannot complete the form more than once. Please note: If you find your card, we cannot reactivate your card once you complete this request form.
Once you submit the form, the ONE Card Office will send you a confirmation email with next steps.
The ONE Card office cannot guarantee the timeline of when you will receive your replacement card. The ONE Card Office is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses.
All services and condor cash associated with your previous ONE Card will be transferred to your new ONE card.
The Conestoga ONE Card is the
official identification card for all employees. Employees have access to all services offered through the ONE Card Program including using the card for purchasing at off-campus locations or to purchase a membership to the Rec Centre.
To get your ONE Card, please follow the steps outlined above. Once your photo upload is received, the ONE Card Office will provide further instructions regarding mailing your ONE Card.