ONE Cards do not have expiry dates. Our cards are intended to follow students to convocation and beyond. We consider you part of the Conestoga community, even when an alumni.
Photo upload and approval for your ONE Card typically happens in your first term at Conestoga College and does not require renewal.
New full-time students registered in the fall 2020 term, will have their ONE Card mailed to them 5-7 business days after their photo upload is approved.
The ONE Card office cannot guarantee when ONE Cards will be received and are not responsible for any impact that may be experienced resulting from delays with Canada Post mail deliveries or incorrect addresses.
To receive your ONE Card in the mail,
you must correctly complete these steps:
After you have paid your fees, upload a photo of yourself that will be placed on your ONE Card as your official photo identification. Please review the photo requirements below.
The ONE Card office will review your photo to ensure it meets the necessary requirements before approving your photo and printing your ONE Card. You will receive a follow-up email if your photo does not meet the requirements.
The ONE Card office reserves the right to refuse photos that do not meet the requirements listed below. Photo submissions are manually reviewed and can take up to two business days to be processed.
If you have any difficulty meeting any of these guidelines, please contact the ONE Card office.
Your photo must meet the following requirements to be approved as your ONE Card photo:
Failure to comply with all the above conditions will result in your photo not being accepted for your ONE Card identification.
Unacceptable photo submissions:
If you cannot imagine the photo being used on your passport, choose a different photo.
ONE Card photos require your full face to be clearly visible in your photo, as this is the college's official method of identification. However, in line with our commitment to equity, diversity and inclusion, we want to be able to accommodate community members.
Confirm your local address is updated on Student Portal. Select your local address as your default address. This is where your ONE Card will be mailed.
The ONE Card office cannot guarantee the timeline of when you will receive your ONE Card and is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses. Replacement ONE Cards may take 5-7 business days to be received in the mail.
Your ONE Card is available in two formats:
1. Digital ONE Card
An online version of your ONE Card is available as a digital format of your Conestoga College identification.
To view your digital One Card, log in to your ONE Card Portal account and select the ‘Display Card’ tab from the main menu.
Your digital ONE Card serves as a form of photo identification and confirms you are enrolled as a student at Conestoga College. You may use this digital ONE Card if you are required to provide photo identification to write an exam at the college, or you may wish to use it to prove you are a student to receive a “student” discount at a store.
Please note: your digital ONE Card is not enabled for purchases or for access to the GRT.
All full-time registered students are provided with a physical ONE Card the week of orientation.
If your card is lost or stolen
suspend it IMMEDIATELY.
Log into your ONE Card portal account. Select the gear icon in the top right to review your settings and use the Suspend Card button to turn off the card activation.
Prior to suspending your card, you are responsible for ALL unauthorized transactions resulting from the theft or loss of your card.
You are responsible for any damage to your ONE Card. Hole-punching or bending your card may result in card malfunction.
The cost to replace your ONE Card is $20. This fee can be paid at the Condor's Nest centre or at the Bookstore at the Kitchener - Doon campus. If you attend the Guelph, Waterloo or Cambridge campuses, please pay the fee at the local campus administration office. To receive a replacement card, you must show your receipt to the One Card office as proof of payment, along with Canadian government-issued photo identification or an international passport.
We are happy to provide you with a replacement card.
Replacements will be mailed to your address and may take 5-7 business days to be received.
Please report your missing card by completing the ONE Card Replacement Request Form. You must use your Conestoga College email address to access the form. Review the form carefully and follow all instructions. You cannot complete the form more than once. Please note: If you find your card, we cannot reactivate your card once you complete this request form.
Once you submit the form, the ONE Card Office will send you a confirmation email with next steps.
The ONE Card office cannot guarantee the timeline of when you will receive your replacement card. The ONE Card Office is not responsible for any impact that may be experienced as a result of delays with Canada Post mail deliveries or delays as a result of incorrect addresses.
All services and condor cash associated with your previous ONE Card will be transferred to your new ONE card.
The Conestoga ONE Card is the official identification card for all employees. Employees have access to all services offered through the ONE Card Program including using the card for purchasing at off-campus locations or to purchase a membership to the Rec Centre.
Step 1: Follow the steps outlined above.
Step 2: Request your physical ONE Card.
Complete the Employee ONE Card Request form to provide your details and mailing address of choice. We will place your card in the mail within 2 business days. Employees are required to sign into the form using their Conestoga College email and password and may only complete the form once.