Frequently asked questions

Frequently asked questions will be updated to reflect changes in governmental and college responses to COVID-19. 

Students having trouble navigating a college-related problem, or cannot find information needed through the FAQ below, can use the student self-referral form to request help.

FAQ: All students

Do I need to be vaccinated against COVID-19 to be on campus for the spring 2022 term? 

All students and employees are required to provide proof of vaccination against COVID-19 or an approved exemption in accordance with Conestoga's COVID Community Safety Policy.                                                                        

Visit the college's vaccines web page to learn more. 

Will I need to provide proof of vaccination against COVID-19 in the fall 2022 term that starts in September? 

Conestoga currently requires all students, employees and visitors to provide proof of full vaccination against COVID-19 or an approved exemption to access campus buildings or facilities. This requirement will remain in place while the virus continues to circulate at high levels in the communities we serve. We will continue to monitor conditions: any changes to these requirements will be shared directly with the college community and posted on the COVID-19 Information Hub on the Conestoga website.              

Public health officials confirm that vaccines play an important role in reducing the risk of serious illness, hospitalization and death from COVID-19. All current and prospective members of the college community are urged to remain up to date with their COVID-19 vaccinations -- including booster doses -- as recommended by Ontario's Chief Medical Officer of Health.

Where can I find more information about COVID-19 vaccines and Conestoga's vaccination policy? 

Please visit the college's vaccines web page.

What do I need to know about accessing campus?

Conestoga has returned to a full on-campus, in-person learning experience. A number of procedures are in place to continue to protect the health, safety and well-being of the college community.

Please visit the campus access page for detailed information.                                                                                     

Do I need a parking permit?

Paid parking is in effect. Visit Parking Services for more information.

Which doors are open for campus access?

Most entrance points are open without security check-in. Instead, random checks for proof of vaccination and masking requirements are completed throughout campus and site locations.       

Security check-in remains at high-risk areas/activities.       

When asked, be prepared to show an approved proof of vaccination submission (green barcode) alongside valid identification (OneCard or government-issued photo ID). 

Am I required to wear a mask on campus?

Students, employees and visitors accessing Conestoga campuses and sites are required to wear a face mask while indoors. Three-layered, disposable, medical-type masks are available at all entrance points.      

Personal masks are permitted, provided they are made of at least two layers of tightly-woven material (i.e., cotton or linen), fit securely to the face with ties or ear loops, and large enough to completely and comfortably cover the nose and mouth without gaps. Gaiters, masks made of non-breathable fabric, and masks with valves/vents are not accepted. For more information on acceptable types of personal masks, visit Public Health Ontario or the Government of Canada websites.

The province has lifted most masking requirements. Is Conestoga lifting masking requirements on campus?

Conestoga will maintain current masking requirements for all students, employees and visitors to college campuses and sites into the spring 2022 term.

This measure will help keep our campuses safe and protect all members of the college community, including the most vulnerable, as we move through the next phase of the pandemic.

We will continue to monitor conditions and re-evaluate requirements.

For more information, read the full announcement

Can I wear my own mask on campus?

Personal masks are permitted, provided they are made of at least two layers of tightly-woven material (i.e., cotton or linen), fit securely to the face with ties or ear loops, and large enough to completely and comfortably cover the nose and mouth without gaps.      

Gaiters, masks made of non-breathable fabric, and masks with valves/vents are not accepted. For more information on acceptable types of personal masks, visit Public Health Ontario or the Government of Canada websites.             

Can I remove my mask to eat and/or drink on campus?

Eating is permitted in all common areas provided individuals are seated at a table or in a chair. Once seated, masks may be temporarily removed to eat, and should be reapplied when not actively eating.        

Eating is not permitted in instructional spaces (i.e., classrooms and labs), study spaces (i.e., library), or meeting rooms.         

Beverages can be consumed outside of designated eating spaces where appropriate. Individuals may briefly pull down masks to take a sip of a beverage.                          

There are no mask requirements or guidelines to eat and/or drink in outdoor spaces on campus.  

Where are the designated eating areas on campus?

Eating is permitted in all common areas provided individuals are seated at a table or in a chair. Once seated, masks may be temporarily removed to eat, and should be reapplied when not actively eating.        

Eating is not permitted in instructional spaces (i.e., classrooms and labs), study spaces (i.e., library), or meeting rooms. 

I have been exposed, have symptoms, or have tested positive for COVID-19. What should I do?

If you believe you may have been exposed, are experiencing symptoms, or have tested positive for COVID-19, please use the online provincial self-assessment tool to help determine next steps.    

You are permitted to access campus if the self-assessment tool does not recommend self-isolation. However, if you are feeling unwell, please stay home. 

I am feeling unwell or need to self-isolate and will be missing classes, due dates or assessments. What should I do?

Please inform your instructors if you are feeling unwell or need to self-isolate and you think you will be missing classes, due dates or assessments, and record any absences on the Student Portal.                                                                       

Please contact your program coordinator about extended absences.                                                                       

If you are experiencing challenges in addition to the health impacts of COVID-19, please connect with a Student Success Advisor to help navigate available supports.

What protocols are in place to respond to COVID-19 on campus?

New provincial guidelines and the full implementation of Conestoga's COVID Community Safety policy have changed the college's response to identified cases on campus.                                                                      

Students, employees and visitors who have been exposed, have symptoms or have tested positive for COVID-19 should follow provincial guidelines. Please refer to the Government of Ontario for the latest information and guidance or use the online provincial self-assessment tool to help determine next steps.                                                                   

Visit the resources page for more information and guidance. 

Where can I order my books and course supplies for classes?

Physical and digital books can be ordered from the online bookstore with free shipping within Canada.                                                                                       

Once you receive your timetable, log into the bookstore kiosk by entering your student number to see your personalized booklist. Select the items you wish to order, add them to your cart and proceed to check out.                                                                                       

You can add any required supplies or uniforms to your cart.                                                                                       

For questions about resources, please email bookstore@conestogac.on.ca.                                                                                       

How do I get my student ONE Card?

Student ONE Cards are available in both digital and physical form.                                                                                        

Visit the ONE Card website for further information about obtaining your card.                                                                                       

FAQ: International students

Important Note: If you plan to travel to Canada, you must carefully read and understand each section of the mandatory Safe Arrival Plan to abide by the Canadian government COVID-19 protocols.

The International Office is here to support you. If you have questions that have not been addressed, please reach out to the contacts below:

Immigration

What is the status of Conestoga's COVID-19 readiness plan and being listed as an approved designated learning institution (DLI)?

Conestoga has an approved COVID-19 readiness plan.  

Visit Immigration, Refugees and Citizenship Canada for more information. 

Is my Post Graduate Work Permit (PGWP) affected by moving to online studies?

Courses of study delivered in an online-only format because of COVID-19 will not affect PGWP program eligibility.

Please visit IRCC for up-to-date information.

Will there be any processing delays in my application for renewal of my Study or Work Permit during COVID-19?

Processing times may be affected due to impacts of COVID-19. If you need to extend your status in Canada, it is recommended that you submit an application as soon as you're ready to avoid delays. 

Current and future studies

I plan to travel to Canada for my studies at Conestoga. What do I need to know?

International students on eligible flights planning to enter Canada for studies must carefully read and understand each section of the mandatory Safe Arrival Plan to successfully abide by Canadian government COVID-19 protocols. Check the Safe Arrival Plan website frequently for the most up to date information about travel, testing, and quarantine requirements.

Please consult the Government of Canada's Immigration and Citizenship for more information and prior to travelling. In addition, please review the plan and resources outlined through the college's international office to support a safe arrival and transition to Conestoga.       

Should you have further questions, please connect with the Transition Coordinator team at internationaltransition@conestogac.on.ca.

As a first-year student, can I start my program online while waiting for my visa?

Please check the Academic Delivery Plan. While Immigration, Refugees and Citizenship Canada (IRCC) will allow international students to study out of country until August 31, 2022 (and these studies will count towards students' post-graduation work permits), Conestoga is only offering a very limited selection of programs to new, level-1 out-of-country students who are not able to travel to Canada for the spring 2022 term. If you have any questions regarding your program start date or delivery, please reach out to internationaladmissions@conestogac.on.ca.

I am unable to travel. Can I continue my studies remotely?

Returning students are expected to continue their studies from Canada for the spring term beginning May 9, 2022.

As a Level 2 student or higher, if your study permit approval has not yet been granted or you are unable to travel as a result of travel restrictions, you must request a deferral to a future intake. Deferrals can be requested directly on the OCAS portal.

Note: Requests for withdrawal must be made directly in OCAS in addition to completing the withdrawal form in the student portal, even if you wish to defer to a future intake. 

Should you have further questions, please connect with the Transition Coordinator team at internationaltransition@conestogac.on.ca.

Financial assistance

Are there government supports for international students?

International students who meet the eligibility criteria laid out for Employment Insurance (EI) may qualify to receive this financial support. International students who are currently in Canada, who have worked the minimum number of hours and who meet the minimum income threshold can apply.

Health and wellness

Should I get tested for COVID-19?

If you think you are experiencing COVID-19 symptoms or have been in close contact with someone who has it, use the self-assessment to help determine if you need to seek further care.  

Conestoga’s Medical Care Clinic acts as the primary care provider for all international students. Please email medicalcare@conestogac.on.ca from your Conestoga email account if you require medical support through a phone or video appointment.  

To find answers to related health insurance plan questions, please view the FAQs listed at the top of the Studentcare website.  

Who can I contact if I have a question about COVID-19?

If you have questions or concerns related to the current COVID-19 situation, please email covid19questions@conestogac.on.ca  

If you need help from the International Office, please reach out to our Transition Coordinators at internationaltransition@conestogac.on.ca     

Who can I speak with if I am feeling anxious and unsure?

You may want to connect with friends and family online or over the phone more frequently. Currently, public health officials are recommending we take social distancing measures. 

Conestoga’s counselling and peer support services are available for remote appointments to help students take care of their mental health. Please email counselling@conestogac.on.ca through your Conestoga email account to book a phone appointment. You must be currently living in Ontario to access this service.

You can also access a variety of supports online and over the phone:

  • Good2Talk: Call 1-866-925-5454 or text GOOD2TALKON to 686868
  • Togetherall: An online peer-to-peer support community
What does physical distancing mean?

Physical distancing means making changes in your everyday routine to minimize close contact with others, including  

  • avoiding crowded places and non-essential gatherings,
  • avoiding common greetings, such as handshakes,
  • limiting contact with people at higher risk (e.g., older adults and those in poor health), and
  • keeping a distance of at least two arms' length (approximately two metres) from others as much as possible.
I live with roommates. How can I practice physical distancing?

Have open communication with roommates about physical distancing:   

  • Do not invite friends or guests to visit your house/apartment 
  • Wash hands often for at least 20 seconds and avoid touching your face 
  • Regularly clean frequently touched surfaces with a disinfecting cleaning solution
  • Greet others with a wave instead of a handshake, hug or kiss 
  • Minimize outdoor trips and go to grocery stores at off-peak hours

Visit Canada.ca for more information on physical distancing.  

Housing

I don’t have housing. What can I do?

If you don’t have a place to stay, please visit our housing web page and YouTube channel for housing search resources. Please reach out to our International Transition Coordinator team at internationaltransition@conestogac.on.ca for additional housing support and resources.

Where can I get more information on housing laws?

For further information on housing laws and COVID-19, access Steps to Justice COVID-19 Housing LawLandlord & Tenant BoardCommunity Legal Education Ontario - Housing Law or Legal Aid Ontario.  

FAQ: Residence

Conestoga Residence realizes the COVID-19 pandemic may leave students with many questions about residence. To ensure that students in residence have a safe living environment, our services have made adaptations to operations based on recommendations from Public Health.

Please reference the information and frequently asked questions below. Further questions can be directed to info@conestogaresidence.ca.

Safety measures in place at Conestoga Residence

Housekeeping

Conestoga Residence has increased cleaning and disinfecting standards to continue exceeding Public Health guidelines and so students feel comfortable in their new home. Our enhanced cleaning practices include the utilization of an electrostatic sprayer and increased frequency of disinfecting high-touch surfaces. Hand sanitizer stations are available at entrances and throughout the residence.

Front desk

As the front desk is a primary hub for students to ask questions, seek support and access resources, Conestoga Residence has installed plexiglass shields to keep both students and staff safe. Essential front desk services have been changed to ensure physical distancing can be maintained while minimizing touch points, including contact-free food delivery and mail pickup. 

Events and community

The Residence Life team will continue to run events to ensure students feel supported, engaged and connected. Events will primarily be virtual. Some in-person events will be permitted subject to approval. A risk assessment will be completed to ensure in-person events are conducted in a safe and healthy manner. We will continue to work with Public Health guidelines to bring unique and innovative initiatives to continue enhancing students' residence experience.

General safety measures

In addition to the aforementioned changes and the mandatory mask policy in effect for all areas of residence outside student suites, Conestoga Residence has introduced designated entrances and exits, distanced public seating, increased physical distancing signage, and the safe reopening of some common spaces.

Can I live in residence this year?

Yes. Conestoga Residence will continue to be open for students. Conestoga students living in residence are required to be fully vaccinated against COVID-19.

Why am I required to be fully vaccinated against COVID-19 to live in Conestoga Residence?

On-campus student residences are congregate living spaces that inherently increase the risk of COVID-19 transmission. By requiring students in Conestoga Residence to be fully vaccinated against COVID-19, we can create a safer environment where all students work together to protect our community.  

Do I have to be fully vaccinated before I move into Conestoga Residence?

Conestoga students living in residence are required to be fully vaccinated against COVID-19 prior to their move-in date.  

In order to be considered fully vaccinated in Canada, individuals must have received:  

  • a full series of a Health Canada-approved vaccine (Moderna, Pfizer-BioNTech, AstraZeneca/COVISHELD, Janssen) or combination of approved vaccines;
  • one or two doses of a COVID-19 vaccine approved for travel to and within Canada (Covaxin, Sinovac, Sinopharm) followed by one dose of a COVID-19 mRNA vaccine approved by Health Canada; or
  • three doses of a COVID-19 vaccine approved for travel to and within Canada 

Visit the Government of Canada website to learn more.   

How do I submit proof of vaccination?

Proof of vaccination can be uploaded online or through the Conestoga Mobile Safety app. View the submission guide for more information (contact vaccinequestions@conestogac.on.ca if you have trouble viewing the guide).           

To complete the process, you will need to provide the date(s) and product name(s) of each dose as well as a copy of your final vaccination receipt. If you received your vaccinations in Ontario, you can obtain copies of your receipt from the province's Ministry of Health.          

If you have questions or require assistance with uploading, contact vaccinequestions@conestogac.on.ca.   

Where can I find more information about COVID-19 vaccines?

Please visit the college's vaccines web page.

I am an international student and won't have access to a Health Canada-approved COVID-19 vaccine before I arrive. What should I do?

International students who do not have access to a Health Canada-approved COVID-19 vaccine until arriving in Canada can book a vaccination appointment prior to their move-in date through the college's Medical Care Clinic or the Government of Ontario.  

Please prepare and expect delays in your move-in until you can confirm your full vaccination status, including the 14-day wait period after the second dose, through the Conestoga Mobile Safety App. 

Will I have a roommate?

Yes, all suites are based on double occupancy and will have roommates assigned.  

I have been exposed, have symptoms, or have tested positive for COVID-19. What should I do?

If you believe you may have been exposed, are experiencing symptoms, or have tested positive for COVID-19, please use the online provincial self-assessment tool to help determine next steps.

Will common areas be open?

To support physical distancing and reduce density in communal spaces, occupancy limits to essential common spaces, such as the kitchen and laundry room, will be implemented.  

Students will receive communication if a sign-out system for areas such as the games room, movie lounge and study areas will be in place. 

Please ensure you're following all posted signage and physical distancing until further notice.   

Do I still need to wear a mask in common areas if I am fully vaccinated?

Yes. Masks are still required in all common areas within Conestoga Residence, including hallways, entrances, lounges and shared kitchens. 

In keeping with provincial regulatory and public health guidance, safety protocols will remain in effect until further notice for residents and staff, including enhanced cleaning and disinfection of common areas, and daily self-screening for COVID symptoms. 

I no longer plan to live in residence. Will I receive a refund for my residence fees?

Refunds are granted as per the Termination and Cancellation Policy within Conestoga Residence’s Student Resident Agreement. In recognition that these are unprecedented times, we are working with students who are cancelling their residence application to establish appropriate outcomes.

Please contact info@conestogaresidence.ca for more information.   

What kind of screening will I need to complete when moving into residence?

Prior to moving into residence, students will be required to complete the pre-screening available on the Conestoga Mobile Safety App.            

All students must pass pre-screening, including if they have been outside of the country in the past 14 days. Those unable to complete the pre-screening questions will not be granted access to the building and will have their move-in time rescheduled. 

Can a guest visit me in residence?

Students are able to sign in one guest with Front Desk. This guest must be fully vaccinated against COVID-19, and will be required to show proof of vaccination through the Conestoga Mobile Safety app.   

Can I visit Conestoga Residence to receive a tour?

We are unable to provide in-person tours at this time. 

A virtual tour is available highlighting the residence, room styles and some common areas.

FAQ: Employees

Employee frequently asked questions will be updated to reflect operational changes in governmental and college responses to COVID-19.

What do I need to know about accessing campus?

Conestoga has returned to a full on-campus, in-person learning experience. A number of procedures are in place to continue to protect the health, safety and well-being of the college community.

Please visit the campus access page for detailed information.                                                                                         

Do I need a parking permit?

Paid parking is in effect. Visit Parking Services for more information.

Which doors are open for campus access?

Most entrance points are open without security check-in. Instead, random checks for proof of vaccination and masking requirements are completed throughout campus and site locations.

Security check-in remains at high-risk areas/activities.

When asked, be prepared to show an approved proof of vaccination submission (green barcode) alongside valid identification (OneCard or government-issued photo ID). 

Am I required to wear a mask on campus?

Students, employees and visitors accessing Conestoga campuses and sites are required to wear a face mask while indoors. Three-layered, disposable, medical-type masks are available at all entrance points.

Personal masks are permitted, provided they are made of at least two layers of tightly-woven material (i.e., cotton or linen), fit securely to the face with ties or ear loops, and large enough to completely and comfortably cover the nose and mouth without gaps. Gaiters, masks made of non-breathable fabric, and masks with valves/vents are not accepted. For more information on acceptable types of personal masks, visit Public Health Ontario or the Government of Canada websites.   

Can I wear my own mask on campus?

Personal masks are permitted, provided they are made of at least two layers of tightly-woven material (i.e., cotton or linen), fit securely to the face with ties or ear loops, and large enough to completely and comfortably cover the nose and mouth without gaps.

Gaiters, masks made of non-breathable fabric, and masks with valves/vents are not accepted. For more information on acceptable types of personal masks, visit Public Health Ontario or the Government of Canada websites.

Can I remove my mask to eat and/or drink on campus?

Eating is permitted in all common areas provided individuals are seated at a table or in a chair. Once seated, masks may be temporarily removed to eat, and should be reapplied when not actively eating.

In addition, employees may eat in staff lounges/lunchrooms or at workstation desks.

Eating is not permitted in instructional spaces (i.e., classrooms and labs), study spaces (i.e., library), or meeting rooms.                    

Beverages can be consumed outside of designated eating spaces where appropriate. Individuals may briefly pull down masks to take a sip of a beverage.                    

There are no mask requirements or guidelines to eat and/or drink in outdoor spaces on campus. 

Where are the designated eating areas on campus?

Eating is permitted in all common areas provided the individual is seated at a table or in a chair. Once seated, masks may be temporarily removed to eat, and should be reapplied when not actively eating.   

In addition, employees may eat in staff lounges/lunchrooms or at workstation desks.

Eating is not permitted in instructional spaces (i.e., classrooms and labs), study spaces (i.e., library), or meeting rooms. 

Can I eat at my workstation?

Consuming food is permitted while seated at workstation desks. Masks should only be removed while actively eating and reapplied as soon as possible.                        

Employees in shared workspaces should                       

  • Reapply masks if someone approaches
  • Where possible, physical distance from others working or eating at other workstations
  • Rotate eating times with others sharing the workspace
  • Refrain from eating or drinking over paperwork, keyboards, laptops or other desktop devices

Employees using a private office should                       

  • Close the door temporarily to eat
  • Reapply masks if someone approaches
  • Refrain from eating or drinking over paperwork, keyboards, laptops or other desktop devices
Can I drink at my workstation?

Beverages (i.e., coffee, tea, water) are permitted at workstations. Individuals may briefly pull down masks to take a sip. 

Are employee lounges/lunchrooms open?

Many employee lounges and lunchrooms are open for use. Individuals accessing these spaces are required to sanitize their hands when entering and keep masks on until seated. Once seated, masks may be temporarily removed to eat, and should be reapplied when not actively eating.

Open employee lounges/lunchrooms:

Campus
Room
Brantford

 Wellington campus:                                          

  • 312

Colborne campus:                                          

  • 110
  • 112
Cambridge -- Fountain Street

Main building:                                          

  • A3216
Guelph

Main building:                                          

  • D9
Kitchener -- Doon

Doon Main Building:                                          

  • C1B19
  • 3F07
  • 2E20-2

Employee Services Building (ESB):                                         

  • 46

Welcome Centre:                                         

  • WC138
Kitchener -- Downtown

Main building:                                          

  • 062
Stratford

Main building:

  • 55

Waterloo

Main building:                                          

  • 2A20

Marsland campus:                                         

  • 215

Dearborn campus:                                          

  • 117

What steps can I take on campus to reduce the potential risk of infection transmission?

Follow all instructions and infection prevention and control protocols while on campus.

When on campus, wear a face mask at all times. 

Keep your hands clean by washing them frequently with soap and water, or by using hand sanitizer located at stations throughout campus. 

What protocols are in place to respond to identified COVID-19 cases on campus?

New provincial guidelines and the full implementation of Conestoga's COVID Community Safety policy have changed the college's response to identified cases on campus.                                                                    

Students, employees and visitors who have been exposed, have symptoms or have tested positive for COVID-19 should follow provincial guidelines. Please refer to the Government of Ontario for the latest information and guidance or use the online provincial self-assessment tool to help determine next steps.     

It is important to remember that a confirmed or suspected COVID-19 case is personal health information and must be treated confidentially. Please do not share the personal health information of other individuals, which includes identifiable details (i.e., name) or details that would lead to their identification (i.e., program/department).                                                            

Visit the resources page for more information and guidance. 

Where can I find more information about COVID-19 vaccines?

Please visit the college's vaccines web page.