Frequently asked questions

Frequently asked questions will be updated to reflect changes in governmental and college responses to COVID-19. 

Students having trouble navigating a college-related problem, or cannot find information needed through the FAQ below, can use the student self-referral form to request help.

FAQ: All students

Do I need to be vaccinated against COVID-19 to be on campus for the fall term? 

The new COVID Community Safety Policy took effect on September 7, 2021, and is intended to support the continued health and safety of students, employees and community members.

Proof of vaccination against COVID-19 or an approved exemption will be required for all students, employees and visitors accessing Conestoga campuses and facilities as of January 2, 2022.

Individuals in some service and program areas were required to submit proof of vaccination to access campuses and facilities prior to January. Those individuals have been notified and advised accordingly.

It is strongly advised that proof of vaccination be uploaded as soon as possible to ensure a smooth transition for the winter 2022 term. Contact vaccinequestions@conestogac.on.ca with questions or for assistance. 

Visit the college's vaccines web page to learn more. 

Where can I find more information about COVID-19 vaccines and Conestoga's vaccination policy? 

Please visit the college's vaccines web page.

What are the start and end dates of the fall term? 

Most Conestoga programs will begin the week of September 7 (after Labour Day on September 6) and end by December 18.

For more Academic Dates, please visit the registrar's office

Will I need to be vaccinated against COVID-19 to be on campus for the winter 2022 term?

Proof of vaccination against COVID-19 or an approved exemption will be required for all students, employees and visitors accessing Conestoga campuses and facilities as of January 2, 2022.

It is strongly advised that proof of vaccination be uploaded as soon as possible to ensure a smooth transition for the winter 2022 term. Contact vaccinequestions@conestogac.on.ca with questions or for assistance. 

Visit the college's vaccines web page to learn more. 

When can I expect more information about the delivery of my program for the winter 2022 term? 

The winter 2022 academic delivery plan is now available.

We look forward to welcoming students back in person and on campus for the winter term. Pending public health decisions, most college programs will be delivered through a combination of on-campus and remote delivery for the winter term. All classes and delivery formats will be reflected in your program schedule (timetable).

Where can I learn more information about what to expect for the winter 2022 term?

Please visit the academic delivery plan for more information on what to expect for the winter 2022 term.

Where can I find information about the delivery format for non-post-secondary programs, i.e., apprenticeship, LINC or academic upgrading?

Students in LINC and Academic Upgrading programs will receive information from their program teams regarding delivery.

Apprenticeship students should check their program page for information on delivery format.

I am taking a course through OntarioLearn at Conestoga. Do I need to be vaccinated against COVID-19 by the winter term?

Students in OntarioLearn courses will not be required to be fully vaccinated against COVID-19 unless they are accessing any of Conestoga's campuses or locations.

Do I need a parking permit?

During the fall 2021 term, students that require access to campus for learning activities do not require a parking permit.

Please park in a designated parking space in the area closest to your entrance.

Various options for parking will be available for the winter 2022 term. Visit Parking Services for more information and updates. 

Where can I order my books and course supplies for classes?

Physical and digital books can be ordered from the online bookstore with free shipping within Canada.

Once you receive your timetable, log into the bookstore kiosk by entering your student number to see your personalized booklist. Select the items you wish to order, add them to your cart and proceed to check out.

You can add any required supplies or uniforms to your cart.

For questions about resources, please email bookstore@conestogac.on.ca.

How do I get my student ONE Card?

Student ONE Cards are available in both digital and physical form. 

Visit the ONE Card website for further information about obtaining your card.

What protocols are in place to respond to identified COVID-19 cases on campus?

Conestoga has developed comprehensive protocols to respond to confirmed or suspected COVID-19 cases on campuses and sites.

Please visit COVID-19 resources for more information.

It is important to remember that a confirmed or suspected COVID-19 case is personal health information and must be treated confidentially. Please do not share the personal health information of other individuals, which includes identifiable details (i.e., name) or details that would lead to their identification (i.e., program/department).

What services are available remotely?

Conestoga continues to offer many services and supports remotely to students, employees and the community. Please connect with individual departments or services for more information.

For a quick list of student services and hours, please visit Student Services: Online Help, Workshops and Events.

Are on-campus services available?

During the fall 2021 term, all Conestoga campuses and sites are closed to the public with limited access. Only those required to be on campus for in-person teaching, learning or essential work purposes will be admitted.

Most on-campus services have been suspended. Please connect with individual departments or services for more information and to learn how to access services remotely.

I am finding it difficult to navigate the remote learning environment. What should I do?

The majority of programs at the college use eConestoga to organize and present course offerings to students digitally. You can help familiarize yourself with eConestoga through the following videos:

Further support for using online college resources can be accessed by making a remote tech support appointment.

I am feeling unwell. What should I do?

If you are concerned that you are experiencing symptoms of COVID-19, please use the online self-assessment to determine what actions to take. Visit Region of Waterloo Public Health, or your local public health agency’s website, for general information and recommendations on COVID-19.

Conestoga’s Medical Care Clinic can act as the primary care provider for international students, as well as domestic students who do not have a family doctor.

For mental health support, please visit Counselling Services.

FAQ: International students

Important Note: If you plan to travel to Canada, you must carefully read and understand each section of the mandatory Safe Arrival & Quarantine Plan to abide by the Canadian government COVID-19 protocols.

The International Office is here to support you. If you have questions that have not been addressed, please reach out to the contacts below:

Immigration

What is the status of Conestoga's COVID-19 readiness plan and being listed as an approved designated learning institution (DLI)?

Conestoga has an approved COVID-19 readiness plan.  

Visit Immigration, Refugees and Citizenship Canada for more information. 

Is my Post Graduate Work Permit (PGWP) affected by moving to online studies?

Courses of study delivered in an online-only format because of COVID-19 will not affect PGWP program eligibility.

Please visit IRCC for up-to-date information.

Will there be any processing delays in my application for renewal of my Study or Work Permit during COVID-19?

Processing times may be affected due to impacts of COVID-19. If you need to extend your status in Canada, it is recommended that you submit an application as soon as you're ready to avoid delays. 

Current and future studies

I plan to travel to Canada for my studies at Conestoga. What do I need to know?

International students on eligible flights planning to enter Canada for studies must carefully read and understand each section of the mandatory Safe Arrival and Quarantine Plan to help successfully abide by Canadian government COVID-19 protocols. You must complete the mandatory forms and daily check-ins using the iCent app. Instructions can be found on the Safe Arrival and Quarantine Plan page. 

Please consult the Government of Canada's Immigration and Citizenship for more information and prior to travelling. In addition, please review the plan and resources outlined through the college's international office to support a safe arrival and transition to Conestoga.

Should you have further questions, please connect with the Transition Coordinator team at internationaltransition@conestogac.on.ca.

Can I study online if I return home?

We recommend that you stay in Canada during this time to complete your studies. If you choose to return to your home country, remember that access to online materials may be a challenge as each country’s network infrastructure may be different. It is important to consider the risk of travel and challenges related to leaving and returning to Canada.

Please be aware of travel restrictions to Canada by checking the Canada.ca website.

What if I decide to go home to finish the term?

If you decide to go home, please contact an International Student Advisor at internationaladvisor@conestogac.on.ca to let them know you plan to leave Canada to complete your term at home. 

Financial assistance

Are there government supports for international students?

International students who meet the eligibility criteria laid out for Employment Insurance (EI) may qualify to receive this financial support. International students who are currently in Canada, who have worked the minimum number of hours and who meet the minimum income threshold can apply.

Health and wellness

Should I get tested for COVID-19?

If you think you are experiencing COVID-19 symptoms or have been in close contact with someone who has it, use the self-assessment to help determine if you need to seek further care.

Conestoga’s Medical Care Clinic acts as the primary care provider for all international students. Please email medicalcare@conestogac.on.ca from your Conestoga email account if you require medical support through a phone or video appointment.

To find answers to related health insurance plan questions, please view the FAQs listed at the top of the Studentcare website.

Who can I contact if I have a question about COVID-19?

If you have questions or concerns related to the current COVID-19 situation, please email covid19questions@conestogac.on.ca

If you need help from the International Office, please reach out to our Transition Coordinators at internationaltransition@conestogac.on.ca   

Who can I speak with if I am feeling anxious and unsure?

You may want to connect with friends and family online or over the phone more frequently. Currently, public health officials are recommending we take social distancing measures. 

Conestoga’s counselling and peer support services are available for remote appointments to help students take care of their mental health. Please email counselling@conestogac.on.ca through your Conestoga email account to book a phone appointment. You must be currently living in Ontario to access this service.

You can also access a variety of supports online and over the phone:

  • Good2Talk: Call 1-866-925-5454 or text GOOD2TALKON to 686868
  • Big White Wall: An online peer-to-peer support community
What does physical distancing mean?

Physical distancing means making changes in your everyday routine to minimize close contact with others, including

  • avoiding crowded places and non-essential gatherings,
  • avoiding common greetings, such as handshakes,
  • limiting contact with people at higher risk (e.g., older adults and those in poor health), and
  • keeping a distance of at least two arms' length (approximately two metres) from others as much as possible.
I live with roommates. How can I practice physical distancing?

Have open communication with roommates about physical distancing: 

  • Do not invite friends or guests to visit your house/apartment 
  • Wash hands often for at least 20 seconds and avoid touching your face 
  • Regularly clean frequently touched surfaces with a disinfecting cleaning solution
  • Greet others with a wave instead of a handshake, hug or kiss 
  • Minimize outdoor trips and go to grocery stores at off-peak hours

Visit Canada.ca for more information on physical distancing.

Housing

I don’t have housing. What can I do?

If you don’t have a place to stay, please visit our housing web page and YouTube channel for housing search resources. Please reach out to our International Transition Coordinator team at internationaltransition@conestogac.on.ca for additional housing support and resources.

I am struggling to pay rent due to COVID-19. What should I do?

Communicate your concerns to your landlord via email or phone. Inform them of your intention to pay rent and that your ability to pay has been affected by COVID-19 (i.e., lay off, job loss).

I can’t pay rent due to COVID-19. Can my landlord ask me to leave right away?

You may not need to leave your housing right away, as different rules apply depending on your situation. Please visit Steps to Justice for information on what you can do if your landlord asks you to leave. For further support, please email the International Transition Coordinator team at internationaltransition@conestogac.on.ca.

I am not able to pay my utility bills due to COVID-19. What can I do?

If you pay for heat, electricity or water in addition to your rent and are struggling to pay due to COVID-19, call your utility company to ask if they offer assistance. 

Brantford

Cambridge

Guelph

Kitchener

Waterloo

Where can I get more information on housing laws?

For further information on housing laws and COVID-19, access Steps to Justice COVID-19 Housing LawLandlord & Tenant BoardCommunity Legal Education Ontario - Housing Law or Legal Aid Ontario.

FAQ: Residence

Conestoga Residence realizes the COVID-19 pandemic may leave students with many questions about residence. To ensure that students in residence have a safe living environment, our services have made adaptations to operations based on recommendations from Public Health.

Please reference the information and frequently asked questions below. Further questions can be directed to info@conestogaresidence.ca.

Safety measures in place at Conestoga Residence

Housekeeping

Conestoga Residence has increased cleaning and disinfecting standards to continue exceeding Public Health guidelines and so students feel comfortable in their new home. Our enhanced cleaning practices include the utilization of an electrostatic sprayer and increased frequency of disinfecting high-touch surfaces. Hand sanitizer stations are available at entrances and throughout the residence.

Front desk

As the front desk is a primary hub for students to ask questions, seek support and access resources, Conestoga Residence has installed plexiglass shields to keep both students and staff safe. Essential front desk services have been changed to ensure physical distancing can be maintained while minimizing touch points, including contact-free food delivery and mail pickup. 

Events and community

The Residence Life team will continue to run events to ensure students feel supported, engaged and connected. Events will primarily be virtual. Some in-person events will be permitted subject to approval. A risk assessment will be completed to ensure in-person events are conducted in a safe and healthy manner. We will continue to work with Public Health guidelines to bring unique and innovative initiatives to continue enhancing students' residence experience.

General safety measures

In addition to the aforementioned changes and the mandatory mask policy in effect for all areas of residence outside student suites, Conestoga Residence has introduced designated entrances and exits, distanced public seating, increased physical distancing signage, and the safe reopening of some common spaces.

Can I live in residence this year?

Yes. Conestoga Residence will continue to be open for students, however, COVID-19 vaccinations are required for Conestoga students living in residence.

Why am I required to be fully vaccinated against COVID-19 to live in Conestoga Residence?

On-campus student residences are congregate living spaces that inherently increase the risk of COVID-19 transmission. By requiring students in Conestoga Residence to be fully vaccinated against COVID-19, we can create a safer environment where all students work together to protect our community. 

Do I have to be fully vaccinated before I move into Conestoga Residence?

Conestoga students living in residence will be required at minimum to have their first dose of a Health Canada-approved vaccine prior to their move-in date and have a second dose scheduled (if applicable). 

How do I submit proof of vaccination?

Students will need to complete a Personal Attestation Form through the Housing Portal prior to their move-in date acknowledging that they have received their first dose of a Health Canada-approved vaccine and confirm the status or date of their second dose (if applicable).

Proof of vaccination will be required at a later date. 

I am an international student and won't have access to a Health Canada-approved COVID-19 vaccine before I arrive. What should I do?

International students who do not have access to a Health Canada-approved COVID-19 vaccine until arriving in Canada can book a vaccination appointment prior to their move-in date through the college's Medical Care Clinic or the Government of Ontario.  

Will I have a roommate?

Roommates will be assigned for two bedroom suites. Students will receive an email with details about the roommate selection process.

Currently, there are no plans to assign roommates for open concept suites. Students will be contacted should there be changes. 

My roommate has been told to self-isolate. Will I be required to self-isolate as well?

In order to reduce the spread of infection, Conestoga Residence will continue to work with Public Health and the college to support student health and academic needs. Each case will be addressed individually to determine the right course of action needed. 

Will common areas be open?

To support physical distancing and reduce density in communal spaces, occupancy limits to essential common spaces, such as the kitchen and laundry room, will be implemented, and a sign-out system for areas such as the games room, movie lounge and study areas will be in place.

Please ensure you're following all posted signage and physical distancing until further notice. 

The on-site gym will remain closed at this time.

Please contact the Front Desk for updates and information on usage.

Do I still need to wear a mask in common areas if I am fully vaccinated?

Yes. Masks are still required in all common areas within Conestoga Residence, including hallways, entrances, lounges and shared kitchens.

In keeping with provincial regulatory and public health guidance, safety protocols will remain in effect until further notice for residents and staff, including enhanced cleaning and disinfection of common areas, and daily self-screening for COVID symptoms. 

Where can I find more information about COVID-19 vaccines?

Please visit the college's vaccines web page.

I no longer plan to live in residence. Will I receive a refund for my residence fees?

Refunds are granted as per the Termination and Cancellation Policy within Conestoga Residence’s Student Resident Agreement. In recognition that these are unprecedented times, we are working with students who are cancelling their residence application to establish appropriate outcomes.

Please contact info@conestogaresidence.ca for more information.

When is move-in day for the 2021-2022 academic year?

Currently, move-in day is scheduled for September 5, 2021.

Due to the pandemic, we are prepared to adjust plans to ensure a safe move-in experience. These adjustments could include scheduling move-in times prior to September 5 to limit the number of students moving in at a time. Students will be emailed plans in early August.

What kind of screening will I need to complete when moving into residence?

COVID-19 vaccinations are required for Conestoga students living in residence.

Prior to moving into residence, students will be required to complete the pre-screening available on the Conestoga Mobile Safety App

All students must pass pre-screening, including if they have been outside of the country in the past 14 days. Those unable to complete the pre-screening questions will not be granted access to the building and will have their move-in time rescheduled. 

Can a guest visit me in residence?

Due to the impacts of COVID-19, non-residence guests are not currently permitted in residence. We encourage students to make use of public spaces in the surrounding area to safely meet up with friends or family.

Students living in residence will be able to host one other student living in the building at their suite. Students are encouraged to attend events organized by the Residence Life team to connect with other residents.

Communication by e-mail will be sent out when guest restrictions change. 

What will Conestoga Residence's orientation look like? 

Residence orientation will include events for students to meet their fellow residents while following guidance from Public Health to provide a safe, exciting and enriching experience. 

Residence orientation is currently planned for September 5 to 10. Students will be emailed over the summer if an early move-in plan for an extended orientation is added. 

Can I visit Conestoga Residence to receive a tour?

We are unable to provide in-person tours at this time. 

A virtual tour is available highlighting the residence, room styles and some common areas. 

FAQ: Employees

Employee frequently asked questions will be updated to reflect operational changes in governmental and college responses to COVID-19.

What are the start and end dates of the fall term?

Most Conestoga programs will begin the week of September 7 (after Labour Day on September 6) and end by December 18. 

For more Academic Dates, please visit the registrar's office

Will there be a Student Success Week during the fall term?

Student Success Week is scheduled from October 25 to 29.

Programs/academic schools will communicate with students about Student Success Week for each program. Some apprenticeship and workforce development courses and programs, as well as programs with irregular start dates, may have classes during this week. 

Who will be on campus during the fall term?

Campus access will continue to be for those involved with in-person teaching, learning or working. 

Can I access campus for non-essential activities?

Employees that need access to campus for reasons other than in-person teaching, learning or essential work purposes should seek approval from their supervisor. 

Completing an Access to Campus Request form or calling security upon arrival is no longer required.  

Please contact Security Services for more information.

What are the pre-screening protocols to go on campus?

Prior to arrival, complete the pre-screening application available on the Conestoga Mobile Safety App. Those unable to complete pre-screening will be screened upon arrival but are likely to face delays in gaining entry.

If travelling by car, park in a designated parking space in the area closest to your entrance. Parking permits are not required at this time. 

Line up in a single file line at designated markings (2 m/6 feet apart) located outside building entry points. Sanitize your hands at the provided sanitizing station prior to entering.

Plan to arrive 45 minutes to one hour in advance of your scheduled activity to allow time for the completion of entrance procedures, including screening verification and temperature checks. Those who arrive late may be refused entry.

This process will be required each time you seek entrance to a campus building or facility.

What infection controls measures have been implemented on campus?

Enhanced cleaning and disinfection protocols have been introduced specifically in response to the COVID-19 pandemic to provide a safe and healthy campus environment and reduce the potential risk of infection transmission.

How have campus facilities been changed in response to COVID-19?

Campus facilities have been modified to ensure compliance with Public Health guidelines regarding physical distancing, protective equipment, infection control measures and cleaning.

Signage has been added to provide instructions and directional guidance as well to support physical distancing at entrances and in designated learning zones.

Hand sanitizing stations have been added at entrances, in shop areas and additional locations throughout all campuses.

Furniture and equipment layouts have been reconfigured to reduce density and capacity of communal spaces, including classrooms, labs, shops and studios used for instruction. Transparent barriers will be installed as necessary.

Will I be required to wear a face mask when on campus?

Students and employees will be required to wear face masks at all times while on campus.

Masks will be provided when you enter the building. You will not be permitted to wear your own mask.

Additional PPE, including gloves and gowns, face shields, and lab-specific equipment will be made available for designated activities on an as-needed basis.

What steps can I take on campus to reduce the potential risk of infection transmission?

Follow all instructions and infection prevention and control protocols while on campus.

Maintain physical distance while moving through hallways. When on campus, wear a face mask at all times. 

Keep your hands clean by washing them frequently with soap and water, or by using hand sanitizer located at stations throughout campus. 

What can I expect when leaving campus?

When you have completed your activity, exit the campus.

Dispose of your mask in an appropriate receptacle as you exit and sanitize your hands.

What protocols are in place to respond to identified COVID-19 cases on campus?

Conestoga has developed comprehensive protocols to respond to confirmed or suspected COVID-19 cases on campuses and sites.

Please visit COVID-19 resources for more information.

It is important to remember that a confirmed or suspected COVID-19 case is personal health information and must be treated confidentially. Please do not share the personal health information of other individuals, which includes identifiable details (i.e., name) or details that would lead to their identification (i.e., program/department).

Where can I find more information about COVID-19 vaccines?

Please visit the college's vaccines web page.