Hours and location

Student Financial Services is open Monday to Friday, 8:30 a.m. to 4:30 p.m.

We are located in the Welcome Centre at the Kitchener - Doon campus.
299 Doon Valley Drive
Kitchener, Ontario N2G 4M4 (campus map)

OSAP inquiry identification requirements


  • One piece of valid Canadian government-issued photo identification

For OSAP Access Number (OAN) retrieval and password reset:

  • One piece of Canadian government-issued photo identification
  • Proof of Social Insurance Number (SIN card or confirmation letter issued by Service Canada)
  • If your name has changed you must bring supporting documentation (e.g. marriage certificate)

Contact us

To ensure your inquiry is directed to the most appropriate team, please complete the Registrar's Office Contact Form. We aim to respond to all requests within five business days, however, during peak periods this may be longer.